Ive heard a lot of bad reviews by word of mouth but this place is GREAT!!! Cupcakes are always moist and fresh-tasting. Larger than most other spots ive been too! Cakes are to die for although a little on the pricey side. If you are not pre-ordering, get there early......the good flavors run out by noon often. read more

I love this place!! I don't know about the people who have had issues with customer service here, every time I've gone in to order a cake, they have been super friendly. A while ago I went in to order a cake for my sisters graduation since they didn't have it in store, and simply told them the kind of cake I wanted and that it was for a graduation. When I went to pick up the cake, they had made a beautifully decorated Graduation theme on it and were so nice about the whole thing! I ordered another cake for Christmas and same thing... This place is great. If you get a chance to go, my two faves are the Red Velvet or the Chocolate Mousse cupcakes, definitely try them if you get a chance! read more

Ordered cupcake breakaway cake based on picture on website. The picture showed alternating vanilla and chocolate cups cakes I also asked that the picture which I sent in should cover the whole cake. When I went back to pick up cake ( which was $98), I was so disappointed The picture did not cover the whole cake, cupcakes were all chocolate on one side and all vanilla on the other side ( totally unaesthetic) The girls in store needed to call Paul the manager who told me that it would taste the same even if it didn't look like the layout. Basically, said to bad and gave me $10 discount Totally dissatisfied with customer service and wouldn't order a cake there again read more

Been coming here for 3 years, I absolutely love their cupcakes. The dough is moist and delicious, and icing has a great balance of flavor and sugar. Highly recommend this place!! read more

First time here even though I go to Ridgewood a few times a month. I have been looking for a cupcake that has that perfect balance between cake and icing and Carousel delivers. Soft, moist cake that has such a homemade taste and icing that is not overly sweet. Keep up the good work..I will be back for more read more

This is a nice place, very clean, but also very very small. There is only one two top table inside, so if you are looking for a place to sit down and chill for awhile, look elsewhere. I consider myself somewhat of a cupcake expert because I try them at any location I see them. The cupcakes here are good, not great. For a great cupcake, go across the street to Crumbs. read more

Cupcakes made me 5 specialty cupcakes so I could ask my girls to be my bridesmaids for my wedding. I made little boxes that said "it would be the icing on the cake if you would be my bridesmaid" and when then opened them up, the most beautiful, delicious cupcakes were inside. Everyone loved them and they were a total hit. Thank you so much cupcakes! You really came through with the most wonderful and truly unique cupcakes I've ever seen xoxox they looked like little bouquets and were super tasty!! read more

See all

Super yummy, moist and tasty! Even the new gluten-free, whole grain Sophia line is delicious and not dry. The carrot cake cupcake was top-notch! I'd highly recommend this place if you have a craving for something sweet. They also have $2 Tuesdays -any cupcake is $2!! read more

fabulous flavors and cupcakes, very cute shop. would eat their weekly if it wasn't bad for my waistline. keep up the good work.

This One star is for the customer service only. Cupcakes are delicious. (However) I took 4 of my coworkers to get cupcakes and when we walked in. There were 2 girls behind the counter and we were not greeted with a smile but more of an oh boy yeah what do you want kind of expression. I've raved about Cupcakes by Carousel and couldn't wait for them to try them out. However I was completely taken back by the lack of customer service which was horrible to say the least. Out of the two young ladies behind the counter one was by far the worst. She was not welcoming at all in fact she looked at us with no kind of hello, welcome to, or how can I help but instead said how many do all of you want in total and we all kind of glanced at each other and were like uh our orders are going to be separate and since this was their 1st time there they had no idea what or how many they wanted. But I will tell you if they had wanted to order more her attitude quickly changed their minds. She didn't even offer help on what to choose and when asked what kind of filling/icing they had on them she barely and I mean barely responded. She was just plain rude and made us feel as if we had no business being there. I felt so embarrassed for bringing my coworkers there to get that type of treatment. Sadly, I'll never bring them back. The other girl was a little better but at that point the damage was already done. read more

I've always been a fan of Cupcakes by Carousel but I too get annoyed when I receive a nearly frozen cupcake to take home. I came in the other night to pick up a dozen for my boys at work and when I got home to eat mine the inside filling was completely frozen. I was baffled. I let it sit out for a little while and it thawed out but I still don't think they should be serving you frozen cupcakes.... especially at the price you are paying. read more

I bought six cupcakes for a graduation gift. Which I was disappointed they could not write congratulations on them. The cupcakes were WAY too sweet. The frosting was just sugary and every cupcake tasted the same. The cake wasn't even that moist. I was disappointed and sad I got them as a gift. I can't believe they have five stars. Not to mention the employees were NOT friendly one bit. read more

Really wanted to like these cupcakes. We were hoping to use them for our event since they are local and the price is right, but the cupcakes are WAY TOO SWEET! Even my four year old said, "I can't finish this. It's too sweet." I don't see what all the rage is about their red velvet cupcake. I thought it was meh. The cannoli cupcake would've been perfect had it been a filled cupcake. That being said, their other filled cupcakes we tried: the apple pie, boston cream, peanut butter, hostess cupcake, and boston cream, while good on flavor were too sweet to take more than one bite of. The strawberry cupcake tasted artifical. Overall disappointed. The hunt for our cupcakes continues... read more

Cupcakes might be delicious but the store is super dirty! Case needs to be cleaned and floor is covered in crumbs while the 2 employees sit on there phones! read more

Puts Mr. Cupcake to shame. Moist, fresh, great selection.

Bought a cake here from my moms birthday and it was frozen. I wouldn't recommend buying a cake from here. Haven't tried anything else. Parking was on the street which I didn't have a problem finding. Place was clean inside. Small but organized. read more

NOPE. My cupcake was actually still frozen. Like supermodels at least they have looks going for them.

Couldn't be happier with my first Cupcakes by Carousel experience! Wanted to celebrate my son's half birthday (18 months), by getting him a special cupcake. Found this place via Yelp! and saw they had an online coupon, so I decided to get a half dozen (one being free). The girl taking my order over the phone was very friendly and helpful. When I picked up my order, I noticed a cupcake I really wanted to try and asked if they could swap one out for me. Absolutely! All the girls working there were extremely friendly. When we finally unveiled D's special cupcake (Vanilla M&M), and did the taste test... It passed with flying colors! Not dry in the least bit, as most chain and bakery cupcakes are. I am now enjoying the Cannoli cupcake, hours after purchase... Delicious & moist! You can taste the real ingredients used. We will be back! read more

Red velvet, Curious George (Chocolate, Peanut butter and banana filling). My fav two flavors. This location seems brighter and cleaner than the one in Englewood. I will have to try the newest one in Montclair next. A little pricey, but they have coupons on their websites and specials like $2 Tuesdays. read more

This was so surprising. Im obsessed with cupcakes... and it is very hard for me to give 5 stars to a place... but my boyfriend and I both agreed that if this place was closer, we would be there all the time. The cupcakes are lighter then most, and baked nicely. But the flavors are delicious. Trouble is, these are the kind of cupcakes were you can eat a few easier then those that are more dense. I really loved the flavor options at this place. I saw a number of flavors that are a little harder to find, such as Neapolitan, blue velvet, etc. read more

I'm impressed to say that this place beat out La Dolce Divas in Englewood. And that's pretty big. I would say they did better in two big areas: decor/graphic material and cream inside the cupcakes. I've always been on the lookout for cupcakes with cream inside. Who doesn't want a surprised like that? At most places, you can only find it inside Hostess Cupcakes, and even that filling can be pretty minimal. Cupcakes by Carousel has an entire list of cupcakes with filling inside, and I happened to pick two of those before I saw the list: Coconut and Hostess Cupcake. The coconut was delicious and not mixed with lemon (I dont like lemon in my coconut) and the Hostess Cupcake had a huge amount of filling in the middle, not to mention the top was iced with filling, then the fondont layed on top. I dont think I have seen that before, but either way it was delicious and by far one of the best Hostess Cupcakes I have had. I also tried the Red Velvet (one that Oprah made famous) - it was very good. And the Reeses Peanut Butter Chocolate cupcake - that was good, but basically a chocolate cupcake with a fancy topping. I would have liked it better with some peanut butter filling (have you sensed a theme?) The cake and icing was delicious all around. Another point in which they excel is their logo and publicity materials. Their colors are aqua and brown - trendy - with a three cute cupcakes. Each of their handouts are colorful and well done, they have a greatly detailed list with descriptions of all of their cupcakes, along with cupcake tatoos and my favorite, a beautiful cupcake box with cutouts for your cupcakes. That really sealed the deal, it wasn't just a plastic takeout box or cardboard pastry box. Before you try the big name of "Crumbs" in Ridgewood, I would suggest trying a local business, discover the meticulous detail and a delicious flavor at Cupcakes by Carousel. read more

I was pleasantly surprised to find this cupcake shop on ridgewood Ave. It's nice to know cupcakes are becoming so popular! This shop has a great location right by the movie theatre. It's tiny inside but they have a few tables outside. The selection of cupcakes is amazing!!!! I could have just closed my eyes and pointed. I chose a vanilla m&m cupcake which was delicious- the cake was moist, not stale. It was better then the Sweet Revenge, ny one. and this cupcake had a ton of sweet frosting and a bunch of tiny little m&m's, it was smile inducing. read more

Good cupcakes. Gluten free treats. Way better than crumbs.

Love the cupcakes. Love the selection. Was a regular there for awhile. I moved to prospect so I go to riverside for cupcakes now but I sure do miss this place ! read more

Awesome! I use them for all occasions, birthdays, communions, anniversaries, showers you name it!

Amazing quality cupcakes! Great variety of flavors as well as designs. Friendly staff and fair prices!

I love cupcakes and have tried many places in NYC - Magnolia, Buttercup Bakery, Crumbs, Sweet Revenge, etc....I recently moved to NJ and was happy to see this cute little shop. I've liked all the flavors I've tried so far. The icing is not overly sweet and the cupcake is soft and moist, never dry. Highly recommend! read more

Frozen cupcakes that aren't baked on the premises. What a disappointment.

Stopped by out of curiosity when I went to Crumbs. If you're more of a simple person and don't want all the candy that Crumbs puts on top of their cupcakes, this might be a good alternative. The space is a little tight and the staff didn't seem too thrilled to be there. read more

If you want cupcakes to satisfy the craziest cravings with lavish presentations you need to order cupcakes from here. I received cupcakes from this place and couldn't believe my eyes. A cupcake delivery from this place is more than enough as a present. It was even delivered cold and I'm in NY even though their place of business is in NJ. Each cupcake was carefully protected to preserve it's presentation. To put it simply, I was very impressed and so u decided to take a drive to their locale one day. I was surprised to find that it was this was this mom and pop shop in this small town. Made the experience even better cause it made me feel that made those miniature gifts just for me. Don't miss an opportunity to get a cupcake from this place. FYI, one cupcake from this place and you won't be hungry for 12 hours. read more

Perusing some other reviews I am shocked to find out that these are frozen cupcakes. Frozen or not, I was drooling over the display case they looked so good and the carrot cake cupcake I chose was a heavenly treat. I believe I actually uttered the words "this is the moistest cupcake I've ever had" upon taking my first bite. I am far from a cupcake connoisseur, but for what it's worth, I thought my cupcake was pretty damned good. They also sell one of the most unnecessarily gluttonous foods ever created for $1--frosting shots! I did not partake in one, but was very tempted. The shop is cute, too, all light blue with some cupcake-themed art on the wall. The one drawback is that there's only one small table inside, so you're more than likely taking your order to go. read more

the icing was too sweet and not smooth. the bread itself was not moist either.. the variety was cool. we had the CURIOUS GEORGE and the TIE DYE. i like the curious george-- banana custardish filling. tie dye was nothing special.. they just tie-dyed the icing. not that fun.. the kids working there also had some issues. what happened to being friendly? made me not enjoy the cupcakes even more. argh! read more

Their blue velvet is to die for, only issue I have is on several occasions the cupcakes have been chilled too much and don't taste as fluffy. I assume they store them in batches and refrigerate them. read more

These cupcakes are really good. I went on a Tuesday which means all cupcakes were 2 dollars each. I got a selection of 4 to try: lemon raspberry, Chocolate raspberry, blackout and chocolate peanut butter. I wish the lemon raspberry was a bit more lemony but the filling and frosting were light and sweet without being overly sweet. The cake of all of them was the perfect consistency and moist. It wasn't light but it wasn't heavy. The blackout was especially moist due to their use of chocolate pudding. Honestly, all were pretty good. I wouldn't call them the best cupcakes ever(something felt lacking, maybe the depth of the flavors?) but in this area they are really good. read more

Can't say I was thrilled.....they were served at a friend's baby shower. Dry....not particularly tasty either.

Amazing cupcakes!! From red vevlet to pina colada they have so many variations and they have a nice balance of sweet and flaky. Fairly priced at 3 dollars for their cupcakes and you will not be dissapointment. Try their random flavors, you will be blown away! read more

Good selection of regular cupcakes, gluten free selection is disappointing when I've been spoiled by other bakeries that offer gf goodies. They only had chocolate and vanilla. They had red velvet which I was more excited for until they told me it was frozen and it did not taste like red velvet at all. 3 stars for the presentation of other cupcakes since I can't eat them. My family liked theirs. For GF snacks in Ridgewood I would just go to the coffee shop. read more

Unprofessional staff. One staff member kept taking all over me while I was being helped. Wish they had better trained and kind mannered staff to help customers with their order. Will not be returning any time soon. read more

I like the cupcakes here a little more then crumbs , the red velvet cake is real good too

I bought a groupon and decided to use it to get treats for my daughters class. The cupcakes were cute, staff was friendly and helpful. My only small gripe was the cupcakes were frozen. The staff said it would be ok by the time I got to my daughters school but they were still slightly cold. I tried a defrosted one later that night and it was delicious. read more