We were in the market for an Expedition Platinum in Glacier Gray, which is a new color and hard to…read morefind. I visited a local dealer, but wasn't satisfied with their "Out the Door" price or the fact that I was left hanging for several days without communication. I found the exact vehicle I wanted at Lee Ford and called. I spoke with Morgan and explained that I know what I want, have a quote from one dealer, another dealer still to call and was ready to make a purchase based on who could give me the best price. All 3 dealers had the exact same vehicle/options/trim package/MSRP so I was comparing apples to apples. Morgan was eager to help, gave me a price over the phone. I thanked her and told her that I still needed to call one more place that evening and she offered her personal cell phone for me to continue to be in touch, even after they closed at 7pm. I told her I would call back by the next morning at the latest. She said that she was off the next day, but please call anyway with our decision, whether she was getting the sale or not. Not wanting to call too early on her day off, I planned to call around 9/9:30 am. She called me at 8:10 to check in. Long story short, we got a substantially better price and at a dealer an hour closer to home in VA. I was disappointed that she could not at least match the lower price, as we would have driven the extra hour to give her the sale. We were so impressed by her willingness to be available after they closed that night and also the next day on her day off. I texted her after purchasing our new Expedition to thank her for going above and beyond to make herself available. She was happy for us, asked to see pics of our vehicle and told me if I had any questions about our new Expedition, to please feel free to ask. Wow! Morgan is genuinely kind and caring and impressed us so much! I would recommend her highly for everyone in the area.

I was on the road traveling and had problems. I found Lee Ford and they fixed the problem. They…read morewere very nice people, very accommodating. I felt the price was way too high for what they did however, the manager called me and explained everything which was very nice of him.. I still feel that the diagnostic fee they charge, especially if you're having the work done there Is way way too much. I had no choice but to pay it being on the road. But I gotta tell if you buy a car from them I think they will treat you well. Very nice people to work with. Randy

Call out for Carlos who was awesome! From the initial phone call to verify that the item we were…read morelooking for was in store to the subsequent indecision on said purchase to finally finding what we actually needed, Carlos and the team at Northern Tool were very helpful. They even loaded it into the car for us! Wonderful customer service. We will be back!

I purchased a NEW self propelled lawn mower from the Newbern Ave Raleigh. The mower was 500 plus…read moretax. The first time I used the mower was a couple days after I bought it. The mower kept trying to turn off and the self propel feature is not working. The only way to find out these things didn't work was to put gas and oil in it to use it. When I went to the store to see about warranty or return, I was told that since I put gas and oil in it that it can not be returned. And if I pay them up front to diagnose it would cost me $60. And I would have to pay for anything they find that the manufacture warranty wouldn't pay for. I am currently waiting on the district manager to respond. At this point I no longer wish to do business with them. This is not how you treat customers.

I needed a plug bc I found a nail in my tire. I had no wait at all and I was in there a total of 10…read moreminuets. I went somewhere earlier that told me I'd have to come get my car over 4 hours later... no thank you. I was very pleased with this place and it was my first time being there.

No longer a reputable shop! My family has had our vehicles serviced by Ash Street Service Center,…read morewhich is still owned by Mr. Durwood Kennedy, since 1976 (Mr. Kennedy does not seem to be involved with the operation of the shop any longer) . No more, though, for numerous reasons (based on work that I have had done over the last few months): A. Cooling System: The "mechanics" used incorrect antifreeze in my girlfriend's Jeep Liberty (needs G-05, which is clear; the shop used the green antifreeze, even after I instructed them not to). I ended up performing the drain-and-flush myself. B. Transmission flush: The "mechanics" did not fill the transmission fluid to the proper level; too much in the Jeep Liberty, and not enough in my everyday car (luckily, I caught their error before I left their shop, as I provided the proper fluid and quantity. A 'left over' of two quarts of transmission fluid raised a huge red flag. The shop did not follow the proper transmission refill procedure, which I had to show them). I am therefore quite suspicious, too, that they did not perform the two prior transmission flushes for which I provided the requisite special lubricant (5 quarts at $17.95 per quart) and paid for service. C. Brake fluid replacement/flush: I recently discovered - when I performed the maintenance myself - the shop did not perform the previous maintenance (brake fluid flush) for which I paid and even provided the brake fluid. D. When repairing a cross threatened stud, the shop broke another one. I know, we all make mistakes, but I was charged for the repair of both studs! E. I recently inquired about rear brake replacement. The head "mechanic" told me the brake pads had about 40% wear life remaining, and that I should replace the brake pads "in the next week or two." The wear life on the back breaks (monitored by the vehicle) read 17,000 miles until the rear breaks will require servicing. While the prices the shop charges are reasonable and the shop may be fine for general repairs (e.g., flat tires and the like); be very leery, proper maintenance, correct fluids, and an honest recommendation of work that should be performed are certainly not their forte.

I recently needed to get my automobile engine repaired after a timing kit failure. Several…read morebusinesses expressed interest and gave estimates. Rouse Performance not only provided the lowest estimate, but they tackled the job head-on instead of insisting on a replacement engine. They tore down the engine and turbocharging system, repaired the heads, and put everything back together perfectly. All this was done in less than 24 hours. If you need engine repair or machine work, Rouse would be very hard to beat. Thomas Spencer

I paid to have 2 engines dynoed. Mike and Michael were awesome. They dynoed both engines and…read morefound over 27 h.p. in one of the engines after he reworked the cylinder head. The other engine had timing issues in which he quickly resolved. Rouse automotive is well worth the money I spent. Other racers would be smart to use this company. I would give them 6 stars if I could. Thanks again Mike and Michael, You both are real class acts.

Had my oil changed this morning! They manager informed me of every aspect of the process, told me…read moreabout an applicable coupon and it didn't take long at all! Pleasant experience!!!

I've gone there multiple times and they have always treated me with respect. The costs were fair…read moreand they always explain the issue so I can understand it. It's convenient too, I can work in the lobby while my jeep is getting fixed... also BK is next door, to grab a lunch or coffee, it's all so easy.

Came in with my girlfriend to get her new windshield wiper blades (neither of us know anything…read moreabout cars) and luckily James the store manager was there to help us. He was able to tell us what size wipers we needed, and tell us that adding on bug washer fluid would give us 10% off so it paid for itself, and offered to put on the blades for us. When he came out to put them on he looked under the hood first, showed us where to pour in the bug fluid, quickly told us everything he was checking on/looking out for under the hood, and saw corrosion on the battery so he went back in to get a spray to fix it, and then replaced the blades for us. Will definitely come back to this location for any future car needs! Very nice manager, and extremely helpful for two people that didn't even know what blades they needed! Definitely went the extra mile!!

Always helpful. Go out of their way to give you a hand. Even let me borrow their battery tester and…read moreuse it away from the shop.

Mayhem did a DOD delete on my 2016 Silverado a couple of years ago. One of the lifters went out…read morerecently. I took it back to mayhem and the quoted me a price that I feel is fair due to the fact that the work is out of warranty. I chose not to do the repair due to being tired of dealing with this truck and spending money. I was prepared to just pay the diagnostic bill and just be done with the truck. The guy told me I didn't owe anything. That means a lot to me and lets me know they stand by their customers. I will continue to use them with my other vehicles in the future.

$3500 For a clutch job and rebuilt transmission on MY Z06 only to have the clutch go out because of…read morethem not replacing the rear main seal. Loose bellhousing bolts, lost parts etc. customer service was terrible also. They actually made me start doing my own work again they were so bad. Take your LS car somewhere else. Customer service and Mechanical know how are terrible here. Seriously. STAY AWAY

My girlfriend and I are from Ohio and were in North Carolina visiting family when our car broke…read moredown in the middle of our trip home. We were towed to Aamco where Bill (the owner) helped us figure out the problem in less than 20 minutes! Seriously the most helpful mechanic I have ever encountered! When he didn't have the part on hand he personally called around to find us the best price for parts labor and tow. All in all he went above and beyond to help us finish our trip. I wish he were located in Cleveland! Thanks again Bill!!