Worst moving experience ever.
I am not here to bash this company, but I was extremely disappointed and upset by my moving experience. Almost everything that could have gone wrong did. I feel the likely cause was that JC overbooked himself for a very popular moving day, and did not have the manpower or resources to complete all the work he had booked.
JC did a walk-through weeks before the move date. I told him I wanted a quote for packing + moving services, which he estimated to be max 12 hours, but encouraged me to pack as much as possible ahead of time to save myself time and money. As a result, I ended up packing nearly my entire apartment. I purposely left my kitchen dishware and small appliances, as well as 1 closet and office supplies, which I felt the movers could pack more quickly. I communicated this to their call center (which I couldn't always get ahold of) several days in advance of the move.
The day of, the crew came with many boxes, tape, etc. prepared to have to pack the entire apartment. It seemed like they hadn't gotten the message that packing would be just a tiny fraction of the entire job. From the start, I told them I thought most of the time/work was going to be loading and unloading. However, they took 3 hours to pack just my dishware and remaining few items, moving very slowly. Meanwhile, I helped pack alongside them and was working 2x as fast. (Also, I was 5 months pregnant - which I don't mention for sympathy points, but to highlight how terribly slow and inept this crew was.) The crew was on their phones throughout - talking, texting, etc., the head guy took many extended breaks and disappeared for up to a half hour at a time without telling me. One of the crew members (a woman) struggled to keep up and was unable to load much into the truck. She took inordinately too long to pack up some office supplies, which ended up just being dumped into boxes and strewn all over the place. Another crew member was being tutored throughout by another one on how to properly carry and load large items, because he was new. One of the crew members dropped several boxes of breakables coming down from the attic, several that were irreparable and irreplaceable. I saw it happen.
The crew came unprepared and at one point asked me for water - which sadly I was unable to provide because the crew themselves had just packed up all of my dishware.
At some point, JC showed up (I had been told he would be there the WHOLE day), but didn't greet me. Instead, I saw him in a verbal argument with one of the crew members, then sent the crew member home and replaced him with another guy. Meanwhile, he and another crew member spent time trying to fix his personal vehicle which had broken down on my street - again, without telling me. At some point, JC left, and I didn't see him for the rest of the day.
Once the truck was completely loaded, the head crew member informed me that there was not enough room in the truck (despite JC having done a walk-through in advance), and they would have to send another crew with a second truck at some point later that day. Unfortunately, I could not stay there to supervise the crew or even let them in, because I had to travel to my new apartment to accompany my crew with the first truck holding most of my stuff. So I had no choice but to leave behind the stuff in my apartment and hide a key so the next crew could pack the rest of my stuff.
It had now been about 7 or 8 hours just loading. There was a definite increase in the crew's pace once they realized that they were running out of time in the day to get everything done. It was frustratingly clear that they had come prepared to pack my apt, and that they took as long as they originally would have to pack just a fraction of my belongings so that they would end up making the same amount of money.
While unloading at the new apartment, a number of things went wrong, including breaking several large items - a digital piano, a mattress, and dining room table. The crew put many things in the wrong locations, which was a big deal because some things were going into a storage area that we wouldn't be able to access. They left large items in a basement hallway, unbeknownst to me. When the 2nd truck arrived, I greeted the driver, & he walked past me rudely, apparently irate.
They did not finish until after 8 pm - a 12-hour day, which should have taken 8-10 hours. Fortunately, my landlord allowed me to return to the old apartment even though I was supposed to be out, so that I could clean. I arrived to find an entire pickup truck load of belongings left at my apartment that I was not told about! Bed frame, vacuum, an entire closet, trash cans, etc. I could not carry these things because I was pregnant, nor did I have the car space. A bookcase had been ripped out of the wall, damaging the wall & fastener.
At best, this was an unfortunate disaster. At worst, this company operated deceitfully & unprofessionally. So disappointing. read more