Highly highly recommend!! This is my first time using a moving company, I don't know about other moving companies but this one, they have made my life so much easier! Shannon was my moving specialist, she is super nice and responsive. I had a million questions and I was very worried about the move, she was very patient with me and walked me through each step, calmed me down. No hidden fees, everything's listed on the quote and if you have any doubt, ask Shannon and she can clear all your doubt out. On the day of my move, the crew arrived on time and were super efficient. All three of them were all very kind and they paid a close attention to the furnitures and all the fragile stuff. As I said, highly recommend. Really nothing to worry about, and if I ever move again, I will hire them. read more

We hired this company to pack and move our things in July of 2021. The movers were quick to pack and load everything onto their truck, but everything the movers did after they loaded everything was completely unprofessional and incompetent. After the truck left our old address, the movers took more than an hour to arrive at the destination which couldn't have been more than a 5 minute drive away. When the movers finally did come back with the truck, they were drinking sodas, so we assumed they just went to lunch. Nothing wrong there -- it was noon and people have to eat. However, at the end of the day they charged us for the hour they were at lunch (see attached photos). At the end of the move when we were unpacking, we saw that the movers had significantly damaged many of our possessions including our printer, an office chair, an office desk, kitchen supplies, our TV console, and had lost many items including the screws needed to reassemble our bed frame. The movers took no responsibility and just told us to search for the lost items in the old apartment (which did not have the missing items). Unfortunately we did not get an upgraded insurance policy as we did not expect a $240/hr company to be this bad at their work. We naively believed that a company with glowing reviews on the internet could do their jobs correctly. Nonetheless, we decided we would settle for the $0.60/lb reimbursement. After nearly a month before we finally got ahold of Prime Moving again for reimbursement, they simply denied that their movers had done the damage and refused to reimburse us for more than $100 for having caused nearly $500 of damage. Apparently if you don't take before and after photos of everything you own, they can just deny that their workers did anything wrong. It's truly a shame that this company won't stand by the quality of their work. read more

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4 guys 4 4 hours at a reasonable price. i spoke with Lukas and Shannon to arrange the move,.both were incredibly professional and were able to accomodate my move on my schedule. The crew arrived not just on time, but a few minutes early. They were dressed appropriately and clean and worked well together and at full speed. They were super careful with my stuff and protected my thing better than some companies for cross country moves. They carefully moved out of my townhouse and into my new condo. I hardly had to lift a finger except to point. read more

Absolutely fantastic. They moved out 1400sqft house in about 4 hours. Fully disassembly and assembly of all furniture. Not a single thing broken. Price was $1k cheaper than estimates I got from other companies. All 5 guys were super friendly and did a great job. read more

Hands down the best moving company I've ever used, and I've moved a lot! Perfect in every department, from scheduling to the men who moved me, and my standards are high. I highly recommend this company and could not be happier that I chose them. My team of movers was AWESOME! Professional and really knew what they were doing! read more

Luke, Peter, and Naz did a great job - they were on time, efficient and professional. Shannon was so friendly and gave us a great quote. I highly recommend Prime Movers! read more

This has been my 5th time paying someone to move our stuff. I would have to say Prime Moving has been the best, out of all of them. Shannon was communicative and friendly. Lucas, Chris, and Andre were energized and worked quickly. They thoroughly wrapped our furniture -a lot more than other companies. They're also the only company that has given us 3 workers, which made a huge difference and saved us a lot of money. Thanks, guys! read more

I was happy with them overall. Moving sucks so bad, so it helps to have a relatively smooth moving company help you ease the pain! They gave a window of time they'd show up between 9-10a and showed up at 10:15am. Not terrible, and honestly expected. We did an evaluation prior to the move with one of their staff members, so she actually came into my house and went through the entire place room by room and estimated how many boxes vs how much time they'd need and how much staff. We actually ended up moving a bunch of the little boxes ourselves because we had to push the move back by two weeks and had our new house available to store things in. I think they probably ended up sending too many guys, but whatever, that made things go faster in my mind! So with 6 guys they really did hustle. Our house was cleared out in 3 hours. All the big stuff including an entire living room set, spare bedroom, kids bedroom, kitchen, bathrooms, attic, basement and closets. They hustled so much that they basically ended up running out of the house without a final walkthrough. So they ended up leaving a few things behind, including empty gatorade bottles the staff were drinking out of. We realized that some things were missing once we were at the new house and they didn't charge us for the extra time to go back over and get the rest of the items. We also had a slight snafu when it came time to pay. I had them run my credit card with the final total and then it popped up that I owed $120 more. I thought that was really weird, and so did the guys, because they commented they'd never seen that before! Apparently it was the charges for using a credit card. Listen, I fully admit I didn't read all the paperwork they sent over, but it wasn't overly apparent to me because I would have just gotten cash out to begin with (their preferred method of payment) if it was in big bold letters somewhere. I got mixed signals on if a check was accepted, but I would ask just to be clear if you are using them. They did refund me my CC charge and I just ran down to the bank and got money. So that's a relief they did that for me. Overall good experience and would recommend them with those tips I laid out! read more

Please do not hire the nightmare that is Prime moving. My husband and I went with Prime because it had a good rating on Yelp and competitive prices, especially when offering four movers. We worked with Shannon at the company, she was pleasant and responsive to all our inquiries. Then the day of the move happened... We were giving an hour window for the movers to show up. I received two calls from the head mover, Derrick, each one telling me that they would be another 20 minutes. They finally arrived after 10 am, two of the three movers were visible high on drugs. Derrick could barely talk me through the contracts, and while we did the walk through, instead of prepping the truck, the other two followed us mindlessly through the apartment. At some point shortly after we finished the walk through I left to run down the street. As I came down the steps I noticed that they were using the companies iPad to prop the door open. I asked them to please remove it because it was not an ideal situation, to which they replied "well if our boss gave us the right tools we wouldn't have to do that". As I pulled out I could see the movers all huddled on the truck talking. When I returned about 10 mins later they were still in the same position and my husband had already started moving stuff. When he addressed them and how they were not really doing anything they basically laughed. I quickly called Shannon at Prime to report this. We had a conversation where she apologized and promised to escalate this to her boss. We ended our call and I expected a call back, especially after I called to leave another message to remind her that our confirmation email stated we would receive four movers but only three showed up, that return call never happened. My husband later tried to call Shannon multiple times but she was completely unresponsive, only aggravating our situation further. The day continued on with the same theme. The movers were lazy, rude, unprofessional, and overall inadequately equipped to be moving people's belongings. They did not have any shoe covers nor did they have protection for my hardwoods or carpet. They also needed to be guided on how to move the furniture. After we packed up the apartment they then told us they need to make a detour for gas and snacks. Another hour went by before they finally showed up at our house. Just for context, our apartment is 15 mins from our house. At one point during the move, the mover who was manning the truck was now shirtless in my front yard moving things! My bedroom chest of drawers was also damaged in the move because they didn't wrapped it correctly. The final straw was when they tried to charge us for six hours of work and double the amount that this move was worth. I do have to say that the manager was helpful, my husband asked to speak with him and we ended up only paying half of what the movers were attempting to charge. Moving is already a stressful event in peoples lives, hiring movers is expensive and should add convenience to the day, not increase the aggravation. I would highly advise to avoid this company, their movers are not trained, are unprofessional, and there clearly is a loose drug policy if any at all. read more

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Prime Mover's helped me with a move on rather short notice. They arrived on time and in good spirits with all of the necessary equipment. I knew I was in good hands! They were friendly, professional and worked so hard. They went above and beyond not willing to leave anything behind for me to worry about. Luke took great care with all of my furniture, padding and wrapping everything. Prime Movers took the pain and anxiety out of what was a very difficult move for me. Being a widow and a senior I am so grateful for their wonderful attitude, their muscle, their professionalism and efficiency. They are the best movers I have ever used! They know what they're doing when it comes to packing, protecting and transporting your furniture. read more

Very professional and got the job done well and quickly. My only complaint would be the three hour minimum because you don't always need that much help. Other than that, very happy with our experience using them to unload a POD for us. read more

Chris's crew was fantastic! They were punctual, courteous, and fast! A big thank you to Chris and his crew for making our move go so smoothly. read more

My family moved recently,and I would like to acknowledge Prime Moving Center on the amazing job they did on our particular move . The movers were great and the final bill was true to their initial estimate. They were well-trained ,professional,sociable and energetic. They arrived on time with all equipment necessary , including floor runners for our wooden floors.The guys were totally tremendous and we just wanted to say how impressed we were with the moving team for our move.They were careful ,professional,efficient,and friendly -we couldn't fault them . Happy to have hired Prime Moving Center for my move . 5 star definitely Thank you !:) read more

This review is for their moving quote only. Given the stellar reviews, I think they should be given some balance. I, too, noticed this company comes up at the top of Google and Yelp lists for movers. Great. I enlisted three at the top to give me quotes based on same info I gave via email. Prime Moving Company was nearly twice the quote of the one I chose, GE Logistic Solutions, one I was very pleased with. I have several issues here. One, an office worker, one who was not going to be moving me, was doing the quote. Two, she was using a form regardless of exact info I already provided. It included questions and answers that did not relate to my situation. I was moving out of a still occupied house. The square footage was not relevant but most likely played into the high quote. In other words, best to go with a mover in which the actual mover is going to give you a quote. So, I did. I feel I ended up with a more personal experience. read more

I used this company last year when I moved, used them again yesterday. This was my review last time -They're so great! They're timely, efficient, and so nice! I'd recommend them. I plan on using them again! And I did! I still think the same. Being a returning customer you get a discount and use the yelp discount! Definitely recommend for fast, timely, and cost friendly. read more

Moving is such a pain in the butt, but Prime Moving made it tolerable! The team was SUPER nice, they came on time (15 minutes early!), wrapped up the furniture, got it over to our new house and unloaded within 5 hours. I hope to never have to move again, but if I do, I will definitely book these team again! read more

This review is a bit late, but better late then never, right? Anyhow, I bought a house late last year. The movers were great! They were efficient and took great care when packing and moving my things to the new house. Shannon was pleasant and responsive. I would highly recommend the company to anyone needing movers. read more

Unprofessional, three out of three beds couldn't be reassembled because of misplaced hardware. A box of my clothes was drenched in liquid from another box that leaked out. I hired them to pack and move. Would never use this company. Furniture was scratched and so was my floor. I hired them because of the good ratings... Totally misleading!!! read more

I called on a Friday for a Sunday move and they were available. The price they quoted was the price I paid. The two young men that moved us were polite, and professional. Great costumer service! I hope I never move again but if I do I'll definitely be a repeat customer!! read more

Lucas, Oleg, Derrick & Denzel we're absolutely incredible! They showed up and got straight to work. They were incredibly professional, polite, and FAST! The most stress free part of my whole move! I would highly recommend using them and have already made sure everyone I know has Prime Movings info! read more

We contacted this company for a quote. They sent us an email asking us to list every single item in our house and the number of boxes we would have. They also asked for other information such as how many steps there were, how many adults & children live in our house, how long we've lived here, etc. We provided all the requested information and then received an extensive inventory form to complete. We completed that and were told they needed to send an estimator on-site. Estimator came and we finally received a quote with an option to choose an hourly rate or a flat rate. The hourly rate was competitive, which we understand is due to regulatory pricing. The flat rate was exorbitant - more than double what we ended up paying. The process was cumbersome and time consuming but everybody we dealt with was very nice. We ended up working with a different company because Prime Moving has only been in business a few months, most of the reviews online are by their own employees and we just felt more comfortable with a competitor. read more

Just finished up with an apartment move using this service. From the start through completion they exceeded my expectations. The Office Manager Shannon was on top of the details and professional throughout the process and the movers themselves- Lucas- the lead and Zaire, Chris and Derrick could not have been more accommodating. In fact, this crew took better care of my belongings than anyone (including me) has during my many moves. They were prepared, personable and strictly business. I would recommend using this firm to anyone. In fact I would highly suggest to anyone who has moved using buddies and pick up trucks to go this route. Period. It's a no brainer. read more

Prime Moving Center helped me move a 1-bedroom apartment this past Sunday. It was the best moving experience I could ever ask for! Lucas, Mike and Fazil came on time, with all the equipment ready with them (wraps, blankets, tapes, dolly, tools for disassembly and assembly, etc.). They didn't waste a minute of time before they started loading the truck. They were so professional, efficient, friendly and considerate. They were trying to move as fast as they could to save me money. In the end, they moved all my furniture and belongings into the right place, clean and 100% undamaged, and finished 1 hour before the original estimated time! Thank you, Lucas, Mike and Fazil! I will recommend Prime Moving to all my friends who need moving services in the future! read more

These guys are great. My move from Butler to City Storage in Pittsburgh ended up being $150 under the estimate. You don't go by square footage of the house. The price is also factored in by the distance of the move and hours it takes. Do your inventory sheet so you can the size of truck you need and moving materials. Shannon is knowledgeable, patient and awesome. My move was so smooth. No extra charge for weekends. 4 guys came and were very efficient and professional. All my items were carefully wrapped. No time was wasted. Plus these guys really know their stuff about packing a storage unit. They most definitely will be handling my move in a month to my new home. read more

Prime moved a piano and several other pieces of furniture. They carefully wrapped the piano to prevent any damage. They worked very efficiently, carefully and pleasantly. Very, very pleased. read more

I HATE to give them this rating... the customer service has been amazing up until moving day. Unfortunately their "supervisor" who forgot to review the notes before blaming me (the customer) and did not seem capable to let the screw up go (dispatch's mistake) I WAS! Haha and I am the one who had to change my flights Get a hotel until they could come again and ext Storage unit again as well ... I just wanted to get ON with it. She unfortunately wanted to keep rehashing the issue and accusing me of any and everything she could think of. After explaining Covid complications had begin the array of health issues and delays Her only reply was When dinks you have it over and over... (interrupting me as I was trying to explain,) all she cared about was did I have it now? Because they couldn't service us . just unbelievable, I went on to say had she let me finish, I had been vaccinated as well after the second strain of Covid and the vaccine appears to be worse for me personally than the virus. Therefore the umpteen delays and heads up on rebooking didn't seem to be an issue for anyone months previous. She just seem to enjoy berating me. Now i can not get a call or text or email reply from any of the offices and have no idea if and when our stuff will get picked up at all. I will sit and beg and be at her beck and call as this is what customers should do who only have 3,000-4,000 shipments, right? No way!! Thank God I have an Attorney who can't stand power tripping 'tiny titles' and is related to me . I have filed with BBB and I'm just getting started... read more

We used Prime Moving Center to move us March 20th, last year and I'm still very upset that after they moved us I discovered most of our expensive jewelry missing from a personal bag that they weren't suppose to move. I'm talking about thousands and thousands of dollars in value, not to mention the sentimental value, wedding ring, an expensive pendant necklace from a friend about 30 years ago, and much more. I am still angry and devastated that people would do such a thing. The staff is very helpful until you have a problem, and they make sure you don't have any right to talk to the workers yourself to get answers! Heart broken and still so sad a company will treat paying customers as they have treated us! read more

This company has a very structured & efficient way of accommodating my needs. Best moving company in Pittsburgh! Customer service was very detailed about the payment process & explaining the way things are going to be put in place. They made the move itself super easy for me! Thank you for everything you have done for me & my family! Definitely recommend this company to many. read more

I loved that you can track the move on-line. The men showed up on time and ready to work. They were clearly a team. Things moved along like a well-oiled machine. Make sure you have lots of cold water on hand if you are moving during warm weather. Everyone was professional and proficient. Thanks so much! read more

This was my first time hiring a local moving company. Our move from our apartment to our house was less than two miles. I originally went with Prime Moving Center because they had good reviews and competitive pricing. I really liked that they had a cash rate, which was cheaper than using a credit card. They also had a minimum of three hours, whereas a lot of companies had a minimum of 5 hours. I will say I severely underestimated how long it would take to move my stuff. I boxed up my belongings myself, so they weren't packing those. We had three movers that worked hard. It was very hot and humid, and my apartment is on the third floor, so it wasn't easy to haul everything. I haven't unpacked everything yet, but it doesn't appear there was any damage. There isn't any damage to the furniture as they assembled all of that. I don't remember their names, but one was named Bruce. All were professional and polite and were hardworking. I'd definitely use them again! read more

I had a great experience with Lucas, Dmitri, and Fazel. They were efficient, polite, clean, and most importantly, careful. When we move the rest of our household from Michigan, I will do everything I can to have them unload when we arrive. read more

Just had a four bedroom moved! Couldn't have been happier with mike and his team they wrapped everything safe and productive, would recommend them to anyone will use again thanks! read more

They did a great job, were quick but careful. All of my furniture was wrapped very diligently. They disassembled beds, couches, etc. and put it back in place. They made my move a great experience. Highly recommend. read more

I'd like to thank Prime moving center for making a hard move not so hard. The two young men that came did a absolute wonderful job. Not only were they early they were fast they were efficient and they were nice and easy to talk to. They moved quickly and did everything in one trip & they were very professional as well as courteous. I will definitely be recommending Prime moving center to family and friends. Great job guys!!!!! read more

This morning I was moved by Derrick, Luke, Bryce, and Zaeir. I was pretty stressed out before this move and they made the move a painless process! My items were well taken care of, they arrived early, delivered my items to the appropriate rooms, and were very professional. I will be recommending them to my friends and will be using them for my next local move. My quote was more than the actual cost of the day. They explained the process and cost expectations before the move began and I felt very comfortable with them moving my stuff. Thanks guys! read more

I had a great moving experience because of Shannon Rudy - she made the planning a breeze and was very easy to get in touch with. Two months after moving, I've finally had a chance to unpack everything. Lucas, Mike, and Dimitri got everything moved quickly, carefully, and were very professional. When I move again, they will be my first call! read more

We had a great experience with prime moving. The workers were on time and diligent. I was impressed with their furniture wrapping. They were careful with our furniture and left both our old place and new place without a scratch. read more

Great job! We were helping our relatives to move to Pittsburgh and hired this company. Everything went so smoothly, that Im was surprised:) all the furniture came in great shape and on time. Guys were very pleasant and real professionals. Im happy to be the first one to review this business! read more

Very professional movers. They took great care with the valuable pieces of furniture, and were very kind to my mother who, at 90 years, still likes to move furniture around several times before she finds an arrangement she likes. read more

Beware of this company. They have great reviews. The main head movers are great, Mike and Lucas, but the helpers will steal from you. They smoked in my new house and also drank a whole bottle of alcohol prior to arriving at the new house with my items. I found the empty bottle stashed in one of my moving boxes. My wife and I do not drink this type of alcohol, we have it for guests. read more