I was having a day last Friday when my car decided to die on me. I was able to get it started and…read moretook it to the Autozone @ 238 S. Philadelphia Blvd in Aberdeen, MD and just kept it running until I could get a sales technician to let me know what was going on with it. Jaden helped me at the register and was so kind because I was like a fish out of water. He, in the 90 something degree weather, came out and tried to troubleshoot what was going on with my car and determined my battery was dead and that I was in need of a new alternator. When I say him and Tommy(co-worker) went ABOVE and BEYOND to not only get my car together with a new battery but also provided me with recommendations to an awesome mechanic to fix my car. I understand it's their job to assist in getting you parts but I mean they provided me with superb customer service and was so patient with me as they troubleshooted different issues that occurred while changing out the battery, again in 90+ heat and sun blazing down upon us. You guys were so Awesome and I would refer anyone I know to go to that location because of how helpful and knowledgeable you both were. Thanks so much!!

Needed to get a new headlight bulb so I stopped in here. The store manager helped me find the…read moreright one and one of the employees installed it for me in the parking lot. Would visit again for other auto parts needs.

Buffy was fantastic! We were lent a diagnostic machine to see what the issue with the car was. When…read morewe found that the car was not able to be driven, Buffy called all the nearby auto stores to find one open for us!

My wife took her car in to get a new battery and the mechanic that installed the $160 battery…read more(Shane) snapped the bolt that secures the battery to the frame. Rather than fix his mistake, he recommended she go somewhere else to get it fixed! So much for "free installation"; not only will it cost money to have the bolt drilled out, but what should have been a simple/quick repair now requires more running around since the recommended repair shop had no techs available. You can be sure we'll think twice before getting service here again. If a store can't deliver on its promise, then it shouldn't make the promise.

This review is specific to A-1's junkyard at the 1200 Pulaski Highway location…read more The yard itself is relatively small and is bordered by US Route 40 on the west and the Acela train corridor on the east. There is no cost to go onto the lot to examine cars in the "pick your part" section. My current complaint is that A-1 uploads misleading photos to the various junkyard and car-part databases. A-1 apparently photographs a salvage vehicle upon its arrival, when the car looks its best. Then, to move the vehicle into the yard, A-1 utilizes a frontend loader with a fork attachment to pierce the windshield. This results in irreparable damage to the interior (and sometimes other body parts). Naturally, like junkyard catfishing, the car and the interior parts look far worse in person than in their online photographs. To compound the problem, on cars where A-1 has removed the transaxle or engine, A-1 thereafter dumps the half shafts and other tangential parts into the interior of the car (soaking the interior parts with transmission fluid, oil, grease, or all three). A-1 needs to either change its operating procedure or photograph the cars once they are actually in the yard.

DO NOT USE THIS COMPANY!! Had an accident and have AAA…read morePlus, was told by AAA associate tow was covered! Only going to need to tow 3 miles. Thompson showed up and the first thing driver told me before getting out of his truck was that I would have to pay him $100.00 for the tow. I let him know I was covered by AAA Plus and he said doesn't matter, I need to pay him $100.00!! I called AAA back and told them what I was being charged and AAA rep said,"no he is wrong, let me talk to him". I handed the Thompson tow driver my phone and HEARD THE AAA REP. tell him,"this customer is covered; Thompson will be paid for this tow". Then another tow truck arrived from Thompson. They talked to each other and BOTH TOW TRUCKS LEFT WITHOUT TOWING MY CAR!!! The officer called another company and now I have to pay this other company since they are not in AAA and for storage of my car when it was supposed to be towed to my house by an AAA approved vendor. AAA needs to drop these clowns!!!

The drivers are not well trained. There was a situation a few months back when one of the drivers…read morewas letting my vehicle down and something went wrong and the vehicle more or less rolled backwards and caused damage to a neighbors landscaping! That was about $500 in shrubbery that I had to replace out of courtesy. I heard this driver also did the same thing recently and damaged a home, I posted it. I wouldn't trust these guys with your car.

Professional customer service. the waiting area was clean and they offered coffee. They explained…read morewhat needed to be done so I could understand.

Great customer service. Easy buying experience. Best pricing on an expensive truck compared to…read moreother local dealerships. I used to deal with Preston for my commercial fleet and now use them for my personal vehicles. Can't go wrong.

Love this little shop they charge you way less than one of the big dealerships and they have all…read morethe paper work. They put it in simple terms for people like me that know nothing about cars and they work with you. I bring my car here for all my problems I just wish I had found it sooner !

As a lady (in my experience), it's very hard to trust hairstylists and mechanics and I rely on…read morereviews and personal recommendations. A friend of mine told me if I had car issues, this was the place to go. Then I looked up Google reviews and the ratings were encouraging. Well, it was that time to put an old car (that I love) in the shop knowing it was going to need some serious work. They made me feel totally comfortable, took the time to thoroughly diagnose the issues and provided explanations along the way. At know time did I feel like they were pulling my leg and the ending price was a little below my personal estimate. Very happy. She (my car) runs good. I have some other things that need to be fixed on this and my other cars as well. Aberdeen Auto Care will definitely be my go to.

I bought my car entirely over the phone and Gina made it one of the easiest purchases I've ever…read moremade. She was upfront, zero pressure, and took the time to make sure I was getting the right car without me ever having to set foot in the dealership. Communication was excellent the whole way through -- she kept me informed at every step and the process moved fast. Couldn't ask for a better experience. If you want someone you can actually trust to get the deal done, call Gina.

I have tried to still have good feelings about this dealership since it changed names but I just…read morecannot try anymore. My elderly father came into the service department and made an appointment to drop off his truck for service. He dropped it the night before and put his keys in the drop box. At 4:30 the next day we called to check on it since they didn't call him to pick it up and we were told by the person who answered that they were new and didn't realize there was a drop box there. So you leave a random vehicle parked in front of the service door all day?? One that was scheduled to be brought in!!! Also, are you the only one working in the service department?? I'm thinking the first thing that should be checked each morning is that night drop. Especially if there is already a vehicle parked at your door before you're even open. That is a new one and never did I ever think something this bad could or would happen. It's so sad that a gentleman who has stayed loyal to the old dealership and now the new one is treated this poorly. He walked into the building and made the appointment and his truck sat all day. If we didn't call to see what was happening it would have been there all night again. That is beyond poor service. I just can't wrap my head around that at all. I still can't believe what we were told. I do hope they make some changes that actually will mean something to those customers that are trying to hang in there. I however think I am done. Now to find someone else to take care of his service that wasn't done.

If you want a circus atmosphere and get your nails done this isn't the place for you…read more If you want a great service department, HONEST friendly sales staff and made to feel like part of the family then by all means get over to Hinder Ford. Mike, Jeff & Mike are 3 of the friendliest guys you will ever meet.

My new chariot (2020 Escape) at Hinder Ford with Mike from Service (the reason I'm here brought my…read moreEdge here for years with quality care), Mike Hinder, who got this car off the train and Craig who saved me $3,000 and put up with the hassles from Bank of America's payment.

This is the ABSOLUTE WORST automotive shop ever!! Both…read moreowners are horrible ! I brought my car to them and they made it worse!!! They are scammers and have very little knowledge of car truck repairs. I highly recommend NOT going to them.

I was in the process of moving from Chadds Ford, PA to Maryland, and ended up at T & D Automotive…read morefor my MD inspection, mostly because it was a convenient location. When I arrived for my inspection, I was greeted by David, I believe. (There are two guys who run it- Tony and David). Both were very nice and friendly. Since I was waiting for my car, they made sure I was comfortable. They have a TV, comfortable chairs, and a nice bathroom for people who wait. The inspection finished quickly, and unfortunately I needed to replace a pair of shocks. David took me back and showed me the parts that needed replacing, and explained to me what was wrong with them, which I really appreciated. He told me that I could get it repaired elsewhere, and he could reinspect the car, or I could get it repaired there. I chose to get it done there, and he called around to find the parts. He located one that could be at the shop for the next morning, and quoted me just under $400 for the repair. Since my car is a BMW, parts are normally expensive, and I'm pretty sure it would have been at least twice as expensive through a BMW dealer. I came back the next morning, and both Tony and David worked on the repair and got me out of there in about 45 minutes. Two thumbs up for making a failed inspection a good experience! If I lived closer, I would definitely make this my full-time car place. The owners are friendly, helpful, fair, and good at what they do. I'd highly recommend this place!