I contracted with Culligan a little over a year ago. My contract calls for five five-gallon bottles. Every month, the driver leaves between 1 and 3 bottles. When I call to report it, the manager personally delivers the missing bottles. A few months ago, the driver stopped delivering to my front door because it hurt his shoulder, and if I'm not here to pay him $10 to bring them up my steps he won't do it. Today I was at work, and he left them on a public sidewalk!! The manager is nice and apologetic but we are talking every month for a year delivery has been short. It's frustrating to pay for something I'm not getting. read more

I have a Culligan under-sink filtration system. When I moved, it took Culligan a month to schedule installation of my system. Want to replace the filters? Ha!! You must buy the filters from Culligan, but when I called I was put on hold for an hour. Gave up and ask Ed d for a call back. They called me back the next day at 5:00 in the morning. As far as I can tell, I will have to pay for them to come to my house to replace the filters for a truly outrageous fee. Looking at upwards of 4 figures for a simple filter change. What a horrible company. read more

This would be a zero star review if it was available!!! My dad is on hospice and my mom is 82 and has a bad back. We had 3 gallon water bottles delivered for years. The driver didn't show 3 different times and Richard who my mom spoke with said the driver didn't show. Nate the driver came knocking on our door with a new water dispenser and 5 gallon jugs. He was confused and concerned because he always carried our water into the garage for her. Richard never once told my mom that they were stopping the service of the 3 gallon jugs. Richard lied to my mom 3 times!! We would have simply got a new delivery service. They did not email like he said or call!! The driver has the utmost integrity and we appreciate him knocking on our door to try and set a new machine and big bottles. We will have to get a new water delivery service! I do not recommend Culligan!! They also upped the price of the bottles without any notice. read more

I would like to give them a zero star rating. But it's not available. Like others have mentioned in their reviews. Their communication is non existent. They never deliver on the time, or day scheduled. And they never call you to let you know what happened when the water is a no show. You the customer have to call them and hunt them down to get answers. Every delivery I did get from them was 4 to 5 reschedules they missed. EVERY ONE OF THEM FOR A YEAR PEOPLE!!!!!! They make poor excuses and never fix any of the issues. I took it all the way up the chain and nothing changed. They emailed me a delivery calendar that they never one time adhered to. Absolutely the worst service and administrative office personnel I've ever encountered. Whoever owns this company needs to fire the lots of them and start over. Do not do service with this company. You will get nothing but frustration. read more

Almost 3 weeks since water was to be delivered. Not ONE call or email from Culligan apologizing or giving me an update. I call and get lip service and NOTHING happens. Highly recommend you look elsewhere. Worse customer service I have seen in the last 10 years and I deal with a lot of vendors. read more

Decided enough was enough - I wanted out. The water got barely better and I do mean barely. Our water was being shut off for four hours so I filled two large pots of water just in case I needed it and three hours later the pots were covered with bubbles along the sides and the bottom - 3 hours and they keep insisting it's air bubbles so, I called to cancel the service, on to the second set of horrors. First they told me I was out of the cancellation window and have to pay $250. What?! To cancel a service that was sold and marketed to me that it would work - this after the tech tested the water which, in his words, was higher than they're used to working with but he felt after a while, the numbers should go down. I called and after a bit of shuffling, got the Ops Mgr who explained I've had the system since April while not paying for the first three months, plus installation costs (which actually isn't true, not only did I make a payment by check in August then realized when trying to balance my checkbook, found they'd taken another payment off my card two weeks after that first one - minus any advance notice, nor any receipt that they'd done that). In the meantime during a few conversations, I requested a copy of the Contract I'd signed because I never got one. I also requested a copy of the second 'Reverse Osmosis Level 1 Diagnostics Checklist' and all I got was another copy of the first one - to date, I've never seen the second one where the tech mentioned the numbers were even higher. What I got was a copy of the second page of the Contract that's unreadable even with a magnifying glass. So, to get out of this horror show, I have to pay the monthly (#29.95) till the $250 is paid and he's to send a tech out today to remove the equipment. Even though I mentioned to the Ops Mgr, he needed to bring a stainless steel hole cover for the hole he created in my sink, he didn't. Lesson learned? Don't sign anything unless it's readable, when you feel you're getting the shaft, you're probably right, if you begin feeling like there's something not quite right going on, you're probably right. Trust your trust radar and get out quickly! RUN ~ read more

Called and they ultimately told me that my office is in a "blackout zone" and they won't deliver to us. We are located in downtown Portland. What assholes. read more

I was with Culligan a few years ago and the service and deliveries were amazing. I couldn't think of a single negative thing to say about them at the time. I ended up having to end service with them bc I moved out of their area - well I moved back and started service back up in March, assuming it would be just as amazing as it used To be .... Well - that was completely wrong. It has been nothing been a HORRIBLE experience. The time the first delivery was supposed to happen, it didn't show up.... Called and they promised it would be delivered that day, again it didn't show up. I sympathize and understand this happens, but it didn't end there. It was 4 additional calls and 3 more empty promises of Delivery before I finally spoke to someone who was somewhat helpful - she ended up having one of the mangers, Ray, deliver but it shouldn't have taken that many times. Specially for my FIRST delivery! They apologized for the inconvenience and said it wouldn't happen again - however- this was another lie. It's been the same thing every time. Everyone I speak to on the phone is either rude or doesn't call back when they say they will. I canceled last week and have again had to call 5 times with no returned calls - finally spoke with the Albany office and was provided the number to the gentleman who handles the scheduling. Gave him a call and he was probably the rudest person I have ever spoken with - this company has gone completely down hill and has obviously expanded way to quickly that they can't keep up. Excellent Customer service and quality service does not exist with them anymore - it's the poorest I've ever experienced unfortunately. If this was a one time thing, not a big deal things happen. But I don't foresee them correcting any of these issues for a very long time. I won't even get into the billing issues... that is a whole other story and I was way over charged for deliveries charges by about $50! Serious DO NOT RECOMMEND. I would stay far far away from them. I highly recommend H2O Oregon! read more

I scheduled an online in home consultation for 9am on a Tuesday. Nobody showed up. I called Culligan and they didn't even have me listed as scheduled, even though I had the email confirming the date and time. Over the phone, we rescheduled to have a rep come by the next day on Wednesday at noon for an in home consultation. The next day came and once again nobody showed up. Nobody called, nobody arrived, nothing. Based on this, my wife and I figured if we contracted with them, we'd probably end up with numerous problems in the future. So, we elected to stay with Sierra Springs even though they charge more. Could be a fluke and others may have had good service. I'm just relaying my own experience. read more

Culligan bought the previous co. we used for our filtration system. We had a little problem with their billing when we started, we pay at time of service, they sent a bill. It said we owed I said no, billing rep was probably having bad day but eventually they figured it out. On a happier side, Culligan retained the same tech. who installed the previous filter systems. Ryan Summerfield is a great tech, great product knowledge cleans up and is a friendly person. read more

Very good service, only wish for us older weaker folks that they had a 3 gallon bottle..