This is a very professional company with commitment to take care of their customers. I have used them before with great results. I had a problem with clogged drain in my commercial building today. I called them at 11 am and they were out at my building by 4pm and stayed till 6pm to fix the problem. Fast courteous service and 2guys that came out were very professional and knew their trade well! Thank you again for great service. I highly recommend this company. read more

The guys were outstanding! Efficient, simple and very clear explanations. Will use them again, thanks to the guy at Timely Plumbing Solutions for the recommendation! The only down-side is that they were a little tardy, but it was due to an accident out at the prior NE or N Portland residence. Will use West Side again!!! read more

From calling to scheduling and the work itself - everything from West Side Drain was perfect. I've been having an issue in my house for about 6 years - I've been feeling mold exposed in my kitchen even though we clean the p-trap and use enzymes. Wyatt came today to do a full house clean out (all drains) and to hydro jet the sewer line. He found a huge glob of goo (animal fat and food particles) in the clean out under the kitchen sink - a place we wouldn't be able to clean without special tools. I'm sure this is the culprit of my mold exposure and I am so glad it's gone! Wyatt was very professional and friendly and didn't mind me asking a bunch of nerdy questions. He showed up right on time and offered to take his shoes off too! I am so impressed with this company and I'm so glad I found them! read more

These guys came through again! We had them pump our septic tank in 2020 and today we realized that something was wrong. The pump had failed (it was the original pump from 1990) They pumped the tank and had all of the needed parts for completing the job in one day. read more

So Saterday morning our sump pumps died. We found out by hearing the high water in the sump alarm. Called one place was way too expensive. Partner called West Side the next morning and they got us on the schedule for Tuesday. That was fine we had a stop gap pump going. 3 hrs work and a trip to Ace and both pumps replaced and tested for a fraction of the price of the first estimate. They also do maintenance so we can have them checked out next year. 100% recommend these guys! read more

West Side Drain cleaned, pumped out and installed a new access riser for the septic tank. Extremely responsive, on time, great work. Very knowledgeable and yes I will hire them again. read more

They told us it would cost $600 to pump our septic system. That seemed sensible and they were very prompt with scheduling. When they arrived they couldn't find the pump out location, so they left... but not before charging us $315 for a 'truck fee' which is the first we had heard of such a fee. I feel robbed. EDIT: The owner called me after the fact and was very kind and reasonable. Since the $315 wasn't previously agreed on, he is refunding that. While a little more clarity before hand would have avoided this issue, the resolution was excellent and full of empathy. read more

West side drain as excellent representative kind and courteous, respectful knowledgeable. It won't let me leave a shorter review. I highly recommend their services. read more

I love West Side Drain their prices are just right for their work and they do a great job. they were cleaning my drain and it worked the best it ever did. read more

My alarm went on, so I called the phone number on the panel, they were too busy and referred me to another company, this company referred me to west side drain. Quick scheduling and a minimum fee $495. A young man came for over an hour and said everything was fine, for further diagnosis we should connect the panel to the network of the manufacturer. I asked him whether the alarm would ring again. He said this should be fine. One day later, Thalarm went on again. We called the manufacturer and they said the service company should have device that could connect to the panel for diagnosis, no need to connect to the network to the manufacturer. So we called another service company, they came and found out that the filter was blocked. They fixed that problem. And the alarm stopped ringing. They only charged half of what west side Drain did. Update on 10/21, the owner is responsible and contacted me to issue a full refund, so I modified the rating. read more

I set up an appointment to have septic pumped. They gave me the option for a riser, which I ultimately decided to do. They dug up the yard to get to the septic tank, but the incoming water line placement prevented them from adding the riser. They told me I needed to get the water line moved out of the way, so I had a plumber put in an extension to move the water line out of the way of the riser. They came back, and said they didn't like the fitting the plumber used, and refused to fill it. I was told that I needed another fitting, and when I asked 'What do you need to see there,' the only answer was, 'Not that fitting.' It took several weeks to get them to come out and fix the riser, which was not level, and to fill the hole. Although I offered to take responsibility for the water line if it failed, they wanted a letter from my contractor. Apparently my authority as a home owner was not enough. Ultimately, they filled in the hole, but demolished the sod during this process. They left a bunch of rocks all over the yard, including under a Japanese maple, that I couldn't see, so when mowing ruined the blades on my new mower. Would not recommend these guys. read more

had a full septic yesterday and called these guys. they were able to fit me in next day. they showed up early and gave me a heads up. lots of great communication. septic was blocked so they fixed that too. super fast. charged me $600 to pump and 300 to unblock/clean the clogged pipe. cost was what I expected. today was the first time I actually looked into our septic tank and wow I have new respect for those guys. read more

Westside Drain pumped my RV for me. They called to let me know that they could meet me earlier, which was very much appreciated. I'm new to RVing and was very stressed about the situation, but Jon was able to give me some tips and help me figure things out with my system. He was very kind and did a great job. The pricing was affordable as well. So grateful I called. Thank you all! read more

Greg worked with my schedule, showed up right on time, and fixed my plugged laundry room drain. Other plumbers were convinced the drain pipe was collapsed and wanted to replace if for several thousand dollars. Greg just went to work unplugging the existing drain. It wasn't easy, but he kept working until the job was done. Very professional service. read more

Hired them based on the recommendation of my neighbor. Easy to get a hold of, easy to schedule, on time, thorough. Highly recommend

Doug from West Side Drain went above and beyond for us today. At first we thought it was a simple clog, but it turned out to be much much more. He eventually found the main cause of the issue, and suggested a few good plumbers to finish the job. Today was a stressful day, but Doug helped us out tremendously. I would highly recommend their service. read more

I spoke with Doug, the owner, about cleaning slow draining water in sinks. He was very prompt and courteous and Josh, the service technician was very helpful. He came and fixed the problem correctly. Melinda also was very nice and very helpful and did an outstanding job, following up with me every step of the way, until the job was finished. Very refreshing to see a company providing such outstanding customer service. Job well done!!! Marty Cutshall read more

My toilet was leaking around the base. West Side Drain responded quickly to my request for both a sight-unseen diagnosis of the problem and a quote. The diagnosis turned out to be correct, the cost to correct the problem was reasonable and the work was done in a very timely manner. read more

West Side Drain provided great service for a challenging septic tank. The lid was difficult to reach, but they persevered and limited any damage to the surrounding tile. They performed the work with precision and informed me along the way. I really appreciated their thoroughness and customer service. Well done! read more

I spoke to Dave, the owner, and he seemed genuinely apologetic. He sent out another employee, Justin, to fix the pipe that had been damage and issued a partial refund for the services mentioned below. Justin was very thorough and spent a considerable amount of time fixing and testing the new pipe and connections he installed. With all the new fittings, including rubber couplings, I am not sure it is as strong as the original pipe, but both Dave and Justin seemed to do their best to resolve a bad situation. read more

Came out the same day I called. Was very professional and took my word for what was happening even though I ended up being wrong. We had a good laugh. read more

Finally found a good plumbing company to fix our septic pump! Doug came out and really took the time to look over every detail. Will be having Doug come back to add risers and finish getting our alarm system fully operational. Wished I would have call West Side Drain two years ago! Better late than never. read more

We have used these guys before and they were responsive and did a good job. Today Justin was out and because I was on a call and asked him to wait a few minutes he packed up to leave. He ignored me when I tried to apologize that I was on the phone. Very unprofessional guy. I won't use this company again. read more

We had a serious back up and they were out quickly and solved the back up in a timely manner. The technician that came out was professional and did a great job. Their price was fair, and actually a lot less than the other companies we called. They did not try to sell us anything extra, and instead came out and did the job we asked them to do. I absolutely recommend them. read more

When I called to make an appointment, I didn't have a lot of flexibility. Justin went out of his way to schedule it on the day I needed, as well as the time . I so pleased with his customer service and eager to please. He called the night before and as well that morning to confirm that they would be arrive at the scheduled time. Josh met me at the house and he too, called when he was on his way. So reassuring that the job was going to get done. Josh was so kind and determined to get the job done right. What a peace of mind, knowing it was done and done right. I would highly recommend West Side Drain. !! Thank you so much Justin and Josh. Brenda I read more

Do not use these guys for service! They overcharge by at least double!. I received an invoice for over $1000.00 to do a repair on a pump. Two guys showed up to do the work, one guy stood around while the other one did the repair which took less then an hour. When I asked for an itemized breakdown for the repair I was told they don't bill that way. The model on the replaced part costs about $200.00 online. I called three other plumbing companies who service the same pump, Zoeller, and they came back with a bid around $325.00 - $400.00 including trip charge. I was also told over the phone the repair would be around $700.00 and needed to get the repair done right away. I questioned the repair after they billed my credit card afterwards for over a grand. read more

As a real estate agent sometimes we are in a hurry to get repairs done before we close a sale. Victor and Chris the techs take care of our customers and do a great job. I highly recommend using them. read more

Just sent another referral to West Side Drain. They have been very helpful (and honest.) Love these guys!

I have a downspout that would go into the piece into the ground and then the piece in the ground would flood over. And then it would stop flooding and then rhythmically flood over again. So clearly I had a problem. With the threat of more rain coming as we are still in February I wanted to take care of it sooner than later before my yard flooded or worse. I called West side drain and talk to Justin. He came out today he was very professional, informative, he listened to me which was really important being a woman a lot of times you don't get heard. Justin found the pipe that was clogged found where it came out at the street as well. He then went out of his way to dig it out the area where the pipe was clogged at the street so there was a flow and recommended that I continue that process so that this doesn't happen in the future. He was soaked and muddy and wet and had to be very cold yet he had a really great attitude and really seem concerned that my problem was solved. Also when I called for a quote they were able to quote me an The bottom line rate on the phone based on the description of my problem. So I had an idea going into it about ish what it may cost.He got all of this done in an hour. I would highly recommend this company. I have dealt with lotta different contractors and I know what I'm talking about and I know when I'm talking to someone who is being truthful with me and Justin and west side the drain are truthful, honest and hard-working you can't go wrong hiring them. read more

Justin was great! We had a kitchen sink issue come up on a Friday night and they had Justin here by 9am on a Saturday morning. He was friendly, efficient, and gave us tons of helpful advice for preventing this from happening again. I would highly recommend West Side Drain! read more

I was very impressed with the level of service I received in hiring West Side Drain to clear out a clogged rain drain on my property. I got an appointment within the same week I called and the person I spoke with seemed very knowledgeable over the phone. When they came out, the problem was identified very quickly and resolved on the first visit. I was careful informed about pricing and at the end of the visit he went over where all my gutter drains connect for future reference. I was very happy with the price and all the work done. I would absolutely recommend this business and would certainly hire them again for any future needs! read more

The guy who answered the phone today, I think the owner was rude, short and inconsiderate. I would not recommend. I quote " we can't help you and hung up". read more

i wouldnt recommend this company, they do not line item their invoices, and included fees in the invoice that were not part of the estimate. They also overcharged me by 3X the cost after i compared their invocie to other plumbers. Due to availability at the time, i hired them, always get another estimate against this company, you will find others who can do the same work for much less. read more

Used them again in 2017. Great communication start-to-finish, quick response -- no problems. I thought it was going to cost a fortune and it ended up being a simple problem that was easily resolved. As a long-distance landlord, I really appreciate the honesty since I can't always be present to confirm things in person. read more

Were here exactly when they said when I contacted them this morning about a clogged and overflowing downspout. Did a quick and professional job and even ran the jet a bit down the rain drain that runs out to the street to make sure no problems there. Am very pleased and will recommend West Side Drain to anyone who needs this type of service! read more

We have used West Side Drain and Plumbing three times over the past 6 years, and most recently this month. Each time they have come when promised, communicated well about their service and prices, and have very reasonable rates. When the plumber left today, the shower floor and bath tub were clean as well as the areas around the drains that he cleared. No mess left for me. I would recommend them highly for unclogging drains. We've had great results. read more

I'm a realtor and had a lender require a septic certification just before closing and I was in a bind. I called West Side Drain and Victor was not only willing to drop everything to help me the same day but was incredibly kind and reassuring. And his pricing was incredible! I ended up not needing the certification after all and cancelled my appointment but I will certainly be using Victor and his services for any of my future needs as well as recommending him to my clients. Thank you! read more

Not impressed. I was charged almost $300 for tech to come out and blow hp water in both ends of rain drain between street and house. Tech then said he could not get through it and I asked what the next step was. He said he could put a camera down the drain for $195. I gracefully declined, went down to Home Depot, rented a mini rooter and cleared the drain in about an hour for $35. Like the old saying goes, if you need it done right, do it yourself. read more

I don't even want to give them one star. I used this company 5 years ago when Victor worked there and he was wonderful to work with and I was extremely happy with the level of customer service I received. Since he left the customer service has gone downhill. A few months ago West Side called me to say it had been 5 years since my last septic service and offered to come out and pump it. I told them I would call them back later to schedule. When I did I got no answer and had to leave a message. They never called me back. A few months later I decided to try again. They scheduled me for a 5pm appointment the following week. I made sure someone would be home to meet them. Around 5:45pm no one had shown up or called to say they were running late. I called them to ask if they were still coming. The guy I spoke to wasn't sure where the guy was or when they would be there and said he would have someone call to let us know. I did not receive a call until almost 7pm saying they would not be able to be there until around 8pm. They showed up around 8:10pm and finished the job at 9:25pm. I was told I would receive a 5% discount for paying by cash, or have to pay 5% fee for credit card. I told him I was writing a check and he told me I would not receive the 5% discount. Since when is a check not the same as cash? After inconveniencing my entire evening by showing up 3 hours late to do the job the very least they could have done was give us the 5% discount. I will never use this company again, they have lost a customer over $33 and poor customer service. Not to mention I could have gone with another company that would have charged me $60 less! I work in real estate and have always recommended West Side Drain since my interactions with them had been previously pleasant. I will not be recommending them anymore. read more