We had a pool completed a few months ago and have used Pool Aid to test our water and have…read morepurchased chemicals from them. With each visit they have been professional, courteous, and knowledgeable in all things associated with our pool. Unlike many other pool companies, they don't push chemicals you don't need. We will continue to support this local business.

Honest and excellent communication. Helped me out in a real pinch due to the 2021 snow storm and…read moregot our pool from swamp to ready to swim in very short order. The before picture is only the start of the swamp. By the time Pool Aid came it was dark green and we couldn't see the bottom. 1 week later our kids were swimming.

It's sad that I to have to leave a negative review about this company. I have had two ENTIRELY…read moredifferent experiences with Hobert pools. I had my first pool built in Wylie and the process went well. There was an issue with decorative glass tiles being forgotten on the steps but this was corrected after the pool was built and filled. They also damaged my fence but paid to have it repaired. So that experience was good 4+ stars. My second pool was built in Farmers Branch and it's like a whole different experience. My pool has had leaks like crazy. I do have a lifetime warranty on the shell so each time I request a leak check they send someone but they do tell me that if no leak is detected then I will have to pay for the service. Well each time there has been a leak. My skimmers leaked, as did my main drain. Well the skimmer box was fixed and the main drain was "fixed" but in the process they cross treaded the screws that hold the main drain cover in place. So I keep texting their service company and they say they will send someone out (usually no one shows) this has been going on for close to a year. The main drain leak was detected the middle of 2023 and the cover hasn't been fixed since then. In addition my spa grout needed to be replaced after just 2 years this wasn't covered under the shell warranty but the guy who did replace it said it looked like it was very thin (too much water) when it was done so it just dissolved over time. All of my LED pool lights went out and had to be replaced this past year- so they lasted 4 years not sure if that is good or not. But it wasn't cheap to replace them. Overall this experience with this pool has been nothing short of horrible and while I felt I got great service the first time around this time I can't get anyone to fix or follow up on issues. Very disappointing, I had recommend and suggested Hobert to many of my coworkers, friends and neighbors but from now on I will not. Update 6/28/24 They sent someone out and so far (2 weeks of using the robot cleaner but no one has gone swimming yet) the cover has remained on.

Wanted to thank everyone at Hobert Pools for helping me out yesterday with my pool. I bought a…read morehouse with a pool and had no idea how to take care of it. Tim came out and was super awesome! He went through all aspects of my system and explained everything to us clearly. Also appreciate that he was honest and forthright, and didn't try to upsell me on unnecessary products. It's getting more and more difficult to find honest service companies these days. I have Hobert in my contact list and they'll be the first to hear from me when/if I need help

Rick and his team were amazing! From the time we placed the first call, we knew we were with the…read moreright company. Rick helped us with the redesigning of our spa, rock and tile choices, redesign of our fountain and choosing our surface. Midway through the job we added landscaping rock ledge. When I say it turned out beautifully, that's an understatement! We get so many compliments every time we have guests.

Our pool is 27 years old and was very tired looking and in need of updating. We had a neighbor…read morerecommend Morton Pool Solutions. Rick Morton is great to work with and is honest. He will guide you through everything you may want to consider in renovating your pool. He has been in the pool business a very long time and knows everyone. There is no pressure. First we had our pool equipment replaced. Later we had the coping, tile, plaster and mastic replaced. Payments are made in stages as work is completed. It looks like a new pool now. I would recommend Morton Pool Solutions for any type of pool construction, renovation or repair you may need.

I had a major algae problem I could not control. I called AAP and they came and checked it out. It…read morewas too far gone (see pic) to treat with chemicals, so they drained it, pressure washed it and refilled it. MY GOSH!! I couldn't believe how clean they got the plaster, and when refilled and balanced it looks perfect! It took 1 day to drain, 1 day to clean, 2 days to refill and we were back in the pool! I am very satisfied with AAP and would highly recommend them for all your pool maintenance needs! Thanks to all who helped us get our pool back just in time for this great Texas heat!!

Once again Dan exceeded my expectations with his customer service. I am having trouble with my pool…read morecleaner and he let me borrow one of his until we figured out what is wrong with mine. He took mine and to figure it out and did not charge me because he said it looked perfect inside when he took it apart. He did not charge me for his time to do this. In fact he did not charge me for anything. I am a customer for life for his honesty and impeccable customer service. Mine is under warranty and I have to reach out to Hayward so Dan told me to keep his until I get mine taken care of. So grateful for his helpfulness because I am so frustrated with what is going on with my pool cleaner. His works great in my pool.

Had my salt cell replaced by Elite and I must say, I'm very happy with the service and price! They…read moreresponded the next day and replaced the salt cell, I was absolutely amazed!!! Angelo and his team are amazing; their diligence and professionalism are second to none!!! Highly recommend them...

We have used this service for almost a year now and I am so mad that I had to write a review. We…read morehad a service guy weekly servicing our pool here in Rockwall, he broke our hose and attachment that connect to our sprinkler system, after we reported it to management and sent pictures and video, they said they would come out to fix it at no charge, it has been weeks now and has not been fixed even after 2 reminders. We have cancelled our service with them and will no longer be using them. I am outraged at this poor service and the lack of urgency to fix this. This is unacceptable.

So happy we chose Forney Pool Care to replace our old filter. They are timely, professional and…read morevery fairly priced! They answered all my questions and even threw in an extra repair. Highly recommend them!

Cameron and his crew are awesome. Cameron came out personally and throughly explain my new (to me)…read morepool system and what all he and his crew would be maintaining for me on a monthly basis. Super simple sign-up and automatic bill-pay setup as well. Top notch outfit.

Steven, who works here, is a very generous and supportive friend! Apart from being excellent with…read morepools, this company also values supporting education, as I work at a DFW school district and have received donations of school supplies from Right Help Pools. My students come from all backgrounds of wealth, and have appreciated their kindness. Thank you for always being kind!

My experience is that Right Help Pools is always honest and is interested in providing excellent…read moreservice at a fair price. I have had the owner at my pool multiple times - checking the pool, assisting his crew on repairs, etc. I've had other companies do some repairs (like replace a pump or a light) in the past, but now I will only use Right Help Pools for any needed repairs in addition to cleaning services.

Highest Price, Lowest Quality: A 3.5-Year-Old Pool Falling Apart Like It's 15…read more I am writing this to warn any homeowner in North Texas considering Southernwind Pools. I made the mistake of choosing them because they were the highest-priced bid and had strong reviews. I assumed that a premium price tag guaranteed premium quality and professional oversight. I was wrong. In reality, I paid for a luxury product and received bottom-tier craftsmanship from what appear to be the cheapest possible subcontractors. The construction process during COVID was already no fun, which I am not even holding against them. What I am holding them accountable for is the systemic failure of the pool's structure since it was completed in September 2022. The "Infinite" Leak Cycle and Incompetent Service We have dealt with multiple pool leaks since the very beginning. Southernwind was so delayed and unresponsive regarding leak detection that I had to personally pay for three full leak detections out of my own pocket. Even when they finally "fix" a leak, it is a temporary Band-Aid. In late 2024, a leak reappeared in the exact same spot they had supposedly repaired just one year prior. We were losing half an inch of water every single day. As a gesture of good faith after John reached out to "solve" my issues last year, I even signed up for their pool service again. That was a mistake. I quickly found that the pool service was not actually cleaning the pool properly either. It was just another layer of high-priced, low-quality service from a company that clearly does not value its customers once the initial check clears. Substandard Masonry and Tile Failure The tile and grout work on this pool is a disgrace. The grout on the spa began cracking and deteriorating almost immediately. Grout should last for several years, yet mine didn't even last one. After I fought to get it regrouted, it failed again one year later. The tile work is even worse. It was clearly not done properly, without the necessary sealing or treatment required for a pool of this "caliber." In 2025, the tiles began rising and falling out. They were "fixed" by Southernwind, only to have the exact same failure happen again during the 2026 freeze. This time it is a disaster. My entire back panel wall is rising and failing. It is proof that the original installation was fundamentally flawed. Don't Fall for the "Management Fix" I previously wrote a negative review about these issues. The President, John, contacted me and promised to resolve everything if I took the review down. I trusted him and deleted it. That was a massive mistake. The "permanent fixes" they promised were just enough to get me to stay quiet for a few months. Now, in 2026, I am facing the exact same structural failures all over again. Do not let the "premium" branding fool you. Southernwind Pools charges luxury prices but delivers a product that falls apart in under four years. I am now 3.5 years into owning a pool that has the structural problems of a 15-year-old installation. If you value your money and your sanity, look elsewhere.

Hilarious is amazing, always friendly, very knowledgeable. when I go on my morning walk and he…read morehappens to be in the neighborhood he will call out and share his friendly greetings with enthusiastic gestures