WOW. myself and 6 of my girlfriends booked this excursion as part of the Bachelorette festivities…read morethat brought us to PR in the first place. Buying our tickets and getting all the info we needed before our experience was a breeze. We all felt confident headed into the trip. Finding the harbor was equally easy. Now onboard the boat is really what earns this a 5 star review. And even more specifically, our guides are the real 5 stars. Oscar, Eric, Thalia, Naty are THE crew you want to go on a trip with. Each were so kind, so accommodating, and contributed to making these memories last a life time. Of course, they highly emphasized safety as well. During our snorkling we saw sea turtles, tons of fish, and even saw a dolphin at Icacos (apparently they're a regular!) The food was delicious, shout out to the chef! Exactly what you want to eat when you've been in the sun and water all day. Filling, delicious, but not heavy. Drinks were good and generous. Alcoholic and non alcohol available for everyone's taste. Everyone agreed this was their favorite activity and we also ziplined at Toro Verde and did the bioluminescent bay kayaking in Fajardo (also great experiences, but this was just THAT GREAT).

Safe harbor is about an hour from San Juan. We booked a van to get there. However I think there…read moremaybe buses as well. No shoes on the boat, but you can still bring them with you, just got to keep them in your bag. There are two levels, the second being smaller, I believe they said that they can accommodate up to 50 people maybe, but 29 of us packed it really tight. You get a safety briefing. The staff is bi-lingual, energetic, and funny. For my plus size peeps, this is a size friendly excursion. The stairs are big enough to get in and out and they will get your floating safety belt on that body, comfortably. They do sanitize the gear right in front of you, but they also don't require you use the mask and fins. They also give this homemade delicious lunch & of course, drinks with rum. You snorkel for an hour and then spend time at the beach for an hour. If you get motion sickness, take it prior and you should be fine. Would definitely go into the sea with this crew again. *captain featured in the second picture! Thanks for getting us there and back safely captain

*** Private Charter Review *** Bad Kitty offers group tours…read moreon a larger catamaran and some other rentals , but we just did a private charter. AND, if you are in a group of like 6 or more, it's so worth it - you are on your own schedule and un-rushed. We did a full day + an additional hour in the BVI. HIGHLY Recommend the additional hour if you are going to do the Bathes - it's an hour to get out there! But it was worth it - a really fun hike down and just beautiful water - if you aren't trying to do too much in the day you could definitely negotiate spending more time exploring here. Captain Greg was great (we were an older group so we probably were a little boring ) but he told us about the various locations, made recommendations and found us some secluded snorkeling spots after lunch. It was THE BEST DAY in the Virgin Islands, just island hopping around and being on the open water. Very friendly, very knowledgeable - he had a bunch of dining and bar recommendations too! It's no frills and the boat isn't the newest one out there - but it's a great value!!! I hope it stays that way - it's a family run business so that probably helps, but most other charters charge you 50+ per guest over 6 and they are already pricier than Bad Kitty. Bad Kitty only charges you after 8. They also don't charge you more for going out to the Bathes - I did a lot of comparisons and some will up the charge to go that far out and that doesn't even include gas! So this was really a great deal for a nice boat with plenty of shade, a wet bar for mixing drinks, plenty of snorkeling gear and noodles and some nice upgrades if you want food and drinks, but they also offer ice and a cooler if you bring your own I can't say enough good things, it was a really great experience and a great way to see some of the BVI without being herded around in a large group Some things to consider for private charters: - All charge a customs fee to go to the BVI: I saw some as low as $75 and some as high as $90 pp - I think this has to do something with what BVI charges charters each year to enter their waters, but this is not unusual and many will ask for your passports up front. If you don't want to bother with that, stay in the USVI for the day - you will still be able to get to some cool spots! - All charters do expect gratuity for the Captain - standard is 20% gratuity (I suppose you don't have to give that much, but gee... they hang out with you all day, get you to some hard to reach spots and make sure you are back through US customs before they close at 5 so you aren't stranded! So you better have a good reason not to give 20% ) - You are also responsible for the gas - the further out you go, the more expensive this will be. It was $294 for our day out to the Bathes, then to Norman Island for lunch and a few snorkeling spots (but that is going to be based on the volatile price of gas at the moment - SO DO NOT quote me on that). When I talked to the woman who helped me with the booking, she was able to give me estimates based on where we thought we wanted to go - which was helpful for budgeting :) All-in-all - I can't recommend them enough!! I plan to be back in the USVI again next year and will be looking these guys up again! And thanks again Captain Greg for a truly wonderful, memorable day!!!

Our recent trip aboard Bad Kitty Boat Tours (Bad Kitty 2) in St. Thomas was largely a wonderful…read moreexperience. The boat was clean and well-maintained, and the itinerary took us through some of the most stunning waters and islands the Caribbean has to offer. From swimming in crystal-clear waters to relaxing on pristine beaches, it truly made for a memorable day. Despite the longer wait at BVI customs, it went off without a hitch. The crew--apart from one exception--was friendly, engaging, and attentive. They made sure everyone was safe, comfortable, and having fun. The drinks were flowing, the music set a great tone, and the overall vibe was relaxed yet professional. That said, I would be remiss not to mention the demeanor of Captain Jeremy. While clearly knowledgeable about the boat and the route, his tone throughout the day felt unnecessarily condescending and dismissive, I mean this guy is all business. What could have been light-hearted banter often came off as dismissive or patronizing, which slightly dulled the otherwise positive energy aboard. Despite that hiccup, the Bad Kitty experience was still enjoyable, and I would recommend it to others--with the caveat to manage expectations around the captain's communication style. A bit more warmth and respect from the helm would go a long way toward making this a five-star excursion.

This property is significantly overpriced for the level of service provided. It is located away…read morefrom the rain forest and we had cold water in our showers. Travelers should be cautious about the cancellation policy. I was informed that cancellations were not allowed within 30 days of the stay. The business practice here is shady and deceiving. During an attempted room upgrade, we encountered issues on Expedia. The owner advised me to cancel first and then rebook the larger room and assured me it is free. Between the cancellation at night and rebooking next morning, I was charged $475. When I requested a refund, the owner initially stated that $50 was deducted as fee by Expedia. However, Expedia later confirmed that no such fee was charged. When I raised this discrepancy, the explanation shifted to unrelated justifications, e.g. they lost another customer because of me, blah blah.

What a lovely introduction to the Rain Forest! There were gentle walks, beautiful scenery, a river…read moreswim and somehow I was surprised the trails were muddy. Duh, it's a rainforest!!

This was a great afternoon adventure for my husband and myself. First of all, we have never zip…read morelined, and for our first time out , Alfonso went over all his credentials, training, the reliability of the equipment to reassure us that we would be safe today! Our outing not only included the zip line, but also some hiking, instructions on three micro ecosystems, and swimming in a mineral spring! They included some fresh fruit and drinks, a rustic ch anging room and took LOADS of pictures for us. Thanks Caesar and Alfonso!

I had a beautiful wild experience with La plata. My instructors were very nice and informative…read more Always putting safety first, I felt very comfortable zip-lining and hiking with Alfonzo and George. Can't wait to do it again!!

**This is a fairly long review - but highly informative!**…read more I booked an El Yunque hike with Pandora a few months ago based on some reviews I had read - and my wife and I are glad that we did! Our driver (and owner of the company) was Eddie. I got a couple of follow up texts and emails from Eddie confirming our pick-up time and a text 20 mins before we were supposed to get picked up...gotta love that follow up! We started out for the hike about 10 mins earlier than expected. We were supplied with water, soda and fruit for the trip. Along the way, we were given a lot of information - current and historical - on the areas we were driving through and the island in general. Once we got there, we watched a video on the rainforest that really tied together the information we had received on the ride in. We then trekked it up the mountain in the van until we hit the trailhead. The hike from the La Mina trail was amazing! So many photo-ops, plus there's a waterfall (wear shoes good for hiking and water of you're going to swim). The trail was mostly down-hill and paved....but it was closed at the waterfall, so the walk back was uphill and a little rough. Don't let that deter you ....We wouldn't have traded the experience for anything! After the hike and more photos on the way down the mountain (which lasted about 90 mins total), Eddie took us over to a local eatery near the airport...the food was great and cheap (even if we got the world's worst waitress! LOL). After lunch, we headed back to the hotel. Eddie asked us what we were getting into the rest of the day, so we told him we were headed to Old San Juan for the afternoon. Eddie offered to give us a ride down there (which we gladly accepted). He allowed us time to go up to our room and change before we left. He picked it's up in his personal car and drive us over...still giving us great information about the island, and also life - advice we will surely cherish. He left us near the docks - and I must say, it was a little sad ending our time with him. It was like being with an Uncle you haven't seen in a while. He really takes care of people, and seems to genuinely enjoy what he does. He puts a lot of hard-work into perfecting his craft as an excursionist and it really shows. I know it has already been said in another review, but we honestly do feel like we have made a friend in Puerto Rico, and will definitely be calling WHEN we come back! Thank you very much for your time today, Eddie...We thoroughly enjoyed it - you made our vacation extremely memorable and special!

Eddie was an excellent tour guide! He did something not many (if any at all) would do, he took us…read moreto the top of El Yunque! It was an incredible experience! My wife and I researched various tours and decided that Eddie was the one because he was willing to do a private tour with just us two to the top of the rainforest and Bacardi Factory. He went out of his way to make sure we had a blast! Our morning started with him picking us up promptly at 8:00AM at our hotel. He had fresh fruits, cold water, great service, and very good conversations. The night before he made sure we had all we needed before booking with him so we were all set as soon as we jumped in the van. He told us all about El Yunque and what we would see, while taking his time driving the crazy streets of Puerto Rico. Once parked, he made sure we stretched and took a few pics of us before starting the hike. We went through the trails taking all the time we needed since it was very muddy and wet. We went all the way to the highest rock and spent a few minutes admiring the view; then we went back down to see Mt Britton. He took a bunch of great pictures of us as we went through the trails and shared them on dropbox when we were done. After El Yunque he took us to Bebo's BBQ in San Juan which was phenomenal (he said it would be)! He then took us to the Bacardi factory and patiently waited for us to take the tour, all this and it was his birthday! We had a full day with him. He showed us interesting areas of San Juan on the way back to the hotel and we couldn't be happier! Eddie is a trusted, funny, respecting, fun, and caring tour guide! So much so that I feel we must contact him next time just to say hi and have a drink even if we do not want to go on any tours. One of the best things about Eddie is that he is VERY flexible with his schedule and he will take you anywhere (that is reasonable of course). I feel he is an excellent guide and companion which is great because Puerto Rico has gotten pretty dangerous over the years and it is best to be with someone who knows the area and the history, even if you just want to be cabbed around the island. We recommend Eddie and Pandora Tours with our eyes closed! We loved our tour!

Spoon was such a great experience! If you travel to San Juan, ask for Gia, she was so much fun! She…read morewas also bilingual and such a great storyteller. A wonderful person!!! We went to several different locations and they serve you appetizer portions. Some of the portions felt more like lunch portions so make sure you have an empty stomoch when you do a Spoon tour. All the food was delicious! We did the Old San Juan tour in the evening. We even bumped into the Mayor wo said Hello! The people were so wonderful and friendly. I can't wait to come back to Puerto Rico! If you are a history lover like me you will love this! We were told the story of the cobblestones left by the English, the port the Spanish would arrive to and then go to the Cathedral on their knees, and the steel left behind by the British. You will be amazed at how and what happened in Puerto Rico. Try this experience, it is unforgettable!

We did the sunset foodie walking tour through Spoon in Old San Juan, and I'm so glad that we did!…read moreOur tour guide, Lorna, was excellent and so informative about the city and island's history, as well as explaining the culture and origins of what we were seeing and tasting. Since I don't drink alcohol, I was really appreciative that there was a mocktail or juice option at each stop. I also thought it was huge that they chose to support the family owned spots on this tour. Everything was good, but my favorite was definitely the pernil with rice and beans. Other members of the tour were friendly, and it was nice that Lorna had us all introduce ourselves at the beginning to break the ice. I would definitely recommend the sunset food tour to anyone visiting old San Juan for the first time who wants authentic food with a side of history!

We recently took a half day tour with GSI from our hotel in Puerto Rico to the El Yunque…read morerainforest. We were promised hours of hiking through the forest to big waterfalls we could swim through and other highlights. The very bumpy van took us all the up through the forest, and made 3 stops on the way down. The first stop was a tower to climb. It was a pretty sight from the top, but then we had to wait for all the other people on our van, who spent a long time at the top. There was nothing for us to do other than wait for them. Got back in the van - next stop was a VERY small waterfall, literally on the side of the road! Had to dodge traffic just to look at it. It was not at all what we expected. Looked at it for a few minutes, then got back in the van. Our next stop was about a 5 minute hike to a stream where we were told we could swim. No waterfall. There was a rope swing, but it was on the other side of the river and again, the swim area was nothing like what was in the brochure. That was it. End of the tour. For $95.00 a person, we were hoping to explore the rainforest, not make 3 quick stops and see practically nothing... disappointing.

I have to give Groups Services, Inc. five stars just because of our tour guide, Amy, for a walking…read moretour in the Rainforest. We were picked up at El Conquistador Resort and she was so entertaining that I could not tell you how long the ride was. She was full of stories and was very knowledgeable about Puerto Rico. She was also very dramatic when it was called for. She took us through the Rainforest and told us what to look out for. At the end, she took us to the waterfall and showed us how to do some trick shots with it. If I ever was going to go on another tour through Group Services, I would always ask for Amy. What a trip it was.

I want to think that there are other companies that provide a better service than this one. We…read morebooked a trip to Icocos beach yesterday leaving today at 11 and coming back at 4. To start the unbelievable rotting smell of the port where we were departing from was overwhelming to say the least. Rotted water full of garbage and tons of a disgusting sea slime. You would think that doing business there this company and the others around would make sure to take care of the ocean and it surroundings as a simple human rule never mind to make that first impression a pleasant experience to the people they served. Anyways, we hoped on the water taxi and a few minutes later the driver hoped on and didn't even acknowledge that we were there. Only until I said hello he finally mumbled a hi between his teeth, VERY FRIENDLY. A very cranky, divo like, disrespectful and simply ridiculously rude man. He took us to the island and didn't even care to advise us on anything whatsoever, it was our first time, nothing at all even less a goodbye see you at 4 have fun NOTHING. The experience at the island was great we had a great time. Then he came to pick us up with the same attitude as earlier. If you are looking for a friendly water taxi company this one is not it.

I am traveling to San Juan this upcoming weekend and wanted to go to Culebra from Fajardo. I…read moresearched for ferry tickets alone and couldn't find any! They were all sold out. Some way, some how with lots and lots of google'ing, I found PR vacation helpers. I was in contact with Jenna and Brittney via email. They were both very nice and professional. They explained that they go to the ferry twice a week to get tickets for people even though the ferry may be sold out. Maybe they have a "hookup"? I don't know how but when someone mentions they may be able to get you tickets to something that is completely unavailable to the general public, you zip your mouth and don't ask questions lol. They explained that I had to paypal the company $30 for three people on the ferry roundtrip and that if they are not able to get the tickets for whatever reason while at the ferry terminal, they refund you everything but $5. I was skeptical about sending money's electronically to a company I did not know but I did it anyways in hopes to get to Culebra. It just so happens that due to my own I tinerary and tight schedule for the day, our Culebra trip couldn't even happen :( therefore, they refunded me and called it a day! They tried, so did I. So sad it couldn't work out but I can honestly say, I WOULD use them when my itinerary does allow me for a full day in the future. Try them out! They are honest and professional. A for effort.

They have a lot of experience and well maintained helicopters. The next best thing to seeing St…read more Thomas by boat is to see St. Thomas or St. John by air.

We had such a blast on our first helicopter ride! I was even in my second trimester of pregnancy…read moreand felt very safe and comfortable because our pilot put us at ease. It was definitely a highlight of our trip! I would highly recommend it to anyone trying to find a unique experience of visiting the islands! Many of the locals even had no idea of this cool opportunity. The views are outstanding!

Oh La La is not just another travel company. What sets Oh La La apart is their custom and hands-on…read moreapproach to your getaway to Puerto Rico. Geraldine planned my whole experience in the West of Puerto Rico with a lot of care and attention to detail. Our trip was action packed with beautiful waterfalls and beaches, local eats and Puerto Rican tradition. Despite all of our activity, we still had plenty of time for leisure, thanks Geraldine's itinerary. I highly recommend that you hand over all your trip planning for Puerto Rico to Geraldine and let her work her magic. You will not be disappointed.