Please, if you wan to have a pleasant and untarnished experience in Vieques DON"T EVER USE THIS SERVICE. They are not only unreliable, but entirely irresponsible and lacking in credibility in an island that has very few transport options and when one fails, you can find yourself stuck for hours with no way back to your hotel or accommodation. They are incredibly unreliable and could care less if you get stuck in a deserted part of the island (of which there are many).
I stayed in the W Hotel and asked for a taxi to Esperanza, where there are several great local restaurants. The ride going was fine, and I asked the driver for the number to this transport service. When I needed a ride back to the W, around 9:30 pm, I called this service and they told me they'd send a ride immediately. Instead, I waited over an hour and a half , and was left stranded (from 9:30 to midnight at which point the restaurant strip in Esperanza was desolate) despite calling more than three times to find out when they were coming or what was going on.
Eventually the manager of this terrible service picked up her phone and hurriedly gave me another number to call for a cab. I called that number and got a random message saying it was out of service. I called again 20 minutes later and finally got through to someone who sent another cab a half hour later. By midnight I finally got into a cab that told me he was doing us a "favor" picking us up after this company left us stranded.
This experience left NO desire to ever return to Vieques EVER again. I frankly recommend you avoid Vieques at all cost, but if you do decide to come, please STAY AWAY from such an irresponsible transport option as this one. read more