I went into this thrift store with my friend and our babies, and from the moment we walked in, the energy was completely off. The staff looked at us like we didn't belong there, which made the whole experience uncomfortable. It honestly felt like they assumed things about us the second we walked through the door. I was only in the store about 10 minutes, found an outfit I liked, and went to check out. The woman at the register -- an older, heavyset Hispanic woman -- stared at me the entire time, up and down, like she was uncomfortable with me even being there. When I got to the counter, she said "Oh, you found something?" in a tone that felt very disrespectful, almost like she didn't expect me to buy anything or didn't think I could. The entire interaction felt judgmental and unnecessary. I've never felt so unwelcome in a store before. If you're not from their usual crowd or you don't "look" how they expect, don't bother coming here. They really need to work on their customer service and stop making people feel out of place. read more

Nice girls working there but I'll never go back would rather give to a charity or person in need than get 20$ for a pair of 400$ shoes that were worn once wow read more

I came in this establishment today on a mission to sell. I ended up selling a LV replica and I wish I could've gotten more money for it than what I expected. They were going to sell it in the store for $40 and you get 30% of what they sell so I got $12 for it given the fact that I did not know the purse was a rep with that when I got it I'm glad to get it out of my possession. This is a very clean establishment very clean atmosphere this establishment has all the up-to-date Styles in fashion. They definitely give you a good about the items in the girl was really friendly and made an exception for me since I only had two items that she was letting me go in between other customers with large items. She did slightly inform me that this can't happen next time and I thank her for accommodating eBay. They don't just buy women's clothes they buy men's clothes and much more. They have a lot of high brand, namebrand, purses, clothing, shoes, accessories, and much more. This location is located in the same shopping center as TJ Maxx that's to Buckhorn Grill very clean establishment very friendly staff. Also if you're going to sell the items to them, they ask that you have them and reusable bags totes or other items. Great establishment. I highly recommend Cucamonga shopping center for anybody looking to update their style or sell some items great establishment great experience. I will definitely be coming back here again very soon. More visit and great experiences to come thank you Cucamonga of Rocklin. You guys are great. Have a great weekend :-) read more

Cucamonga Clothing Exchange - Scored this cute purse today - Used, Vintage & Consignment Near Me - Rocklin, California

let me start by saying, the young kids who work here are great. HOWEVER, this place is awful. waste of time. I called before I showed up to make sure I followed the rules (I always give my stuff to goodwill, hospice, etc). I brought in 5 bags of expensive, good stuff (uggs,sorel,coach and dooney). They took 6 items. SIX. It was ridiculous. Plus it smells like a giant armpit in there. Don't waste your time. read more

I have tried to support this store for years. Recently took in 4 bags with some very nice garments, some still with tags. They took 0 from my offerings which just makes for a terrible customer experience. Unfortunately, I will no longer be shopping here. If they don't care to support their customer at all, I will no longer support them. Business 101, what kind of clowns are running this business? read more

I am sorry Cucamonga you just didn't come thru for us. We came from Chico & you let us down. The wait time was unreasonable! After a 2 hour wait we were told it would be additional two hours as others have dropped off. We returned only to find those in front of us, that there clothes had not been processed either. We even received a apology from the manager, with a willingness to give us a $25 credit that we never received after correspondence. Staff was polite & not responsible other than the management they are ran under. Unfortunate! We visited two other stores being Crossroads & Plato's Closet who processed our clothing within 20 minutes & gave us a very reasonable offer. I leave this review in hopes that this makes you more aware of customer service & consideration of the fact customer service matters & what makes you in turn... successful. Thank you! read more

This place has some of the WORST, ugliest cheapest clothing I've ever seen. I brought in two bags of brand name super cute and great quality items , they took 2. What a joke ! lol !!!!!!!!!! read more

I don't know if the ownership has changed, but service was so irritating I won't be back. I have found interesting vintage fabrics there before that I remake into new designs. I have never had employees in a shop follow me around and make me feel uncomfortable. There were other issues, but that was quite enough for me. read more

I tried to call and speak with someone here, but it was just a bunch of sales pitches, not related to consignment sales at all! I never could reach a live person here!! read more

I took probably 20 items of brand new clothing & shoes with tags on them (fashion nova, SKIMS, SHEIN) 8 items were taken and I received $28 (about $3 per item). The 4 SKIMS bodysuits & tops were $80 a piece. They seem to want to take all your expensive items, but give you chump change for them. I will not be going back. read more

Fast, friendly, great stuff and the buyer took the pieces I thought they would and gave me the money.

Service by one of the employees was top notch. I think her name was Ezra. She was helpful and kind. She had good taste in clothes to suggest for my size and style. Very efficient too. read more

I have been many times to sell my items, and the buyer takes a good amount of my items. The reason I put 3 stars is because the employees are so young & unprofessional. The boy that works here is completely lazy & does not care about helping customers. It's a shame. read more

I really love this clothing store! The manager is friendly, and provided me with excellent customer service and really helpful! The employees are all bubbly and helpful!The overall lay out of the store is amazing. Thank you for providing excellent customer service and for having such great clothing taste and for helping the planet by buying/reselling clothing!!keep it up! read more

I went in yesterday for the first time and was so surprised by how friendly the staff was! CJ was amazing- she greeted me with a smile and was a huge help answering all my questions. For sure coming back if everyone on the staff is as great as her! read more

this place is horrible. customer service is rude and unacceptable. I don't know if it's because only teenagers work there so they think they can be rude to customers but i definitely will not be going there again and neither will my family and friends. this place needs to replace their workers or shut down. read more

Friendly staff, great selection, great stiles, great store! I enjoy shopping here and come again

Need to update hours I drove 25 min in rain to get here at 6:45 and they're closed!(Yelp says 8pm) read more

Came in last Saturday and was greeted by a young girl, I think her name was Sophia. I was looking at a purse and she informed me that there was also another wall of purses if I was interested. She also informed me of the organization of the bags based on pricing and brands, which was very helpful. Overall her customer service was very helpful. read more

I called ahead of leaving my home (over 20 miles away) and asked them how they would like to receive the clothing to be bagged/boxed for resale evaluation, I was told they just need to be in a box/plastic bin or a reusable bag. I showed up without lids on my plastic boxes and was turned away. The staff should be more specific as to how they will accept items so people DON'T WASTE THEIR TIME OR GAS. This place is so unorganized and not worth shopping/resealing at. read more

Okay, it took 3 days for my things to be looked at but I was pleasantly surprised at what they gave me for my items. Now that I know the process, I will definitely return. read more

So sad, this place has gone downhill. The only employees are high school kids with zero social skills or any knowledge of customer service. I went in today - 3 girls and 1 guy working. Not one person greeted, all just talking about inappropriate work topics, cussing and being very unhelpful. The young guy working did ask if I needed any help (he was friendly) but the rest, what a joke! Sad- I've been going here since it was in auburn, won't be a customer anymore. Also not sure who does the buying, perhaps a 15 year old, but the quality has drastically diminished. read more

If the show pawn stars was a clothing exchange it would be this place. You can bring in really nice expensive clothes and "the best they can do is $5" I would only consider trying to sell your clothes if you have super outdated/unfashionable items. Not sure who they have as the person who picks clothes but they need to be retrained, and be consistent with your hours cause she is never in when I drop off. read more

Poor customer service and exchange policy. Tried to exchange a $18 pair of jeans that was damaged. (Didn't realize the damage till I got them home. They are clearly not wearable). Went back well within the 7-day exchange period. All original tags were attached because the jeans were brand new, plus the Cucamonga tag was also still attached. Employees called the manager and had me waiting for several minutes only to send me away with nothing but the damaged jeans. Clearly not a firm policy and I'm disappointed that the QC process for buying and offering jeans failed with zero options provided for the buyer. I used to be a very loyal jeans customer here but won't go back. read more

A really well curated, fairly priced collection of used clothes. I honestly trust that there are a lot of pieces here that are on trend. Always happy to pay a visit and feel lucky that I live so close. read more

Zero stars!!!!!! This place took my clothes- lululemon, Michael Kors purses, expensive shoes etc- Never called or text me to let me know my clothes were ready to be picked up. So I called the day after I dropped off To check in with them and was told that they entered my phone number wrong in there system, but that my bags weren't ready for pick up yet and they should be ready within the next 2 days! So I waited to hear from them, again, didn't hear a word from them!!!!!! Called and left messages.. called and left voicemails- all of these with my name, number etc- Then finally got ahold of someone who told me they would have the manager call me because they couldn't find my items... Manager called and let me know they donated my items with out my permission. Never called or text to tell me my items were ready to be picked up, never notified my items would be donated! NOTHING!!!! Then told me she was sorry, but there's nothing they can do about it! So I would guess.. I had 5 lululemon bags full of clothes, shoes and purses.. that amounted somewhere around 6-700 dollars... but I'm supposed to just be ok with not getting these items returned to me, or getting the money these clothes and bags are worth. I am so mad about this, first and last time I will ever go here!! Looks like I might need to have an attorney look into This! read more

Do not wait your energy bringing your stuff here. Not the friendliest and certainly feels like minorities clothing not welcome. I had a bag of some of the same clothing hanging on there overpriced racks and I'm not even lying when I say my stuff was in better condition as what they were selling. I brought in over 22 items not one thing was taken. Felt discriminated against! read more

It's nice that they are still open, although not friendly service....very slow process to sell your items here, they also don't have a great selection of up to style clothing...lots of outdated styles. read more

I came here the other day and brought in some Items to trade in and I guess they only have A buyer come in on certain days So I had to leave my stuff there and the next day they called me and I asked if they take any of my items and they said that the buyer passed on them I wish these places wouldn't be so picky on what they take I had a namebrand items going in I had a pair of Old Navy jeans and a pair of toward pants and they passed on them This is a very clean establishment a very clean atmosphere The girl working was friendly and made good eye contact and smiled the girl that was going through the bags had a sour look on her face she might want to work on that given the fact that she's working retail and customer service just food for thought I have worked in retail for over 13 years and I know what kind of service should be provided to customers when entering an establishment whether it's a food establishment a clothing establishment or any kind of coffee establishment restaurant I know what kind of service should be provided I don't think I will come back here again they are too picky on what they want so if you have a lot of namebrand stuff you might want to think twice so you don't get turned away with your items going back home read more

Don't waste your time selling high quality or designer clothes here. They usually don't want it. They also will review your clothes on their schedule and then want you to return within a few days whenever they are done, with little notice. I've also never seen anything high quality in the store although my kids like it. Better deals for this quality at thrift stores though. read more

I used to love coming here shopping and selling. The selling side is still good but as far as shopping, my rating has gone down. I was so shocked today at the prices. They have raised their prices on items ridiculously. Compared to Freestyle, Crossroads, Plato's Closet which I would say they compare to, their prices are so much higher. A used Athleta black top was $22 and a used jacket by Athleta was $65! Ouch!! There were many other items that I would of purchased but the price was too high. In some ways I think they are trying to be more like Article Consignment. But even Articles prices are fair for what they carry. Super bummed about this as I used to love shopping here. Even another lady that was there with her friends said the same thing about their prices. read more

my favorite clothing exchange in the area! i usually sell here and they always take a few of my items. They keep a clean store that doesn't have overcrowded racks like crossroads and freestyle so you can actually see the items. The only reason why I give it 4 stars is that sometimes they take a while to go through your clothes. read more

Consistently good customer service. I've sold clothes here on numerous occasions and have been happy with the cash/trade value. It's Auburn, not Roseville so the turnover is slower. Overall, a great local shop. I shop for jeans there and have not been disappointed. read more

I am from the bayarea and just recently moved to Rocklin so I wanted to check out this place and went in. Let me tell you, I have never felt unwelcomed in my entire life! Nobody greeted nor asked if I needed help the entire time I was there( maybe because I was Asian) but each time a Caucasian person comes in , they greeted them. Very poor customer service. The only reason I am giving them a 1 Star is for the clothes they were selling. Never going back! read more

I highly recommend CUCAMONGA Clothing Exchange!! Terrific way to get money for my used clothing! They have a great variety of clothing and shoes and will usually take some of my items. They give either cash or a great store credit. I always shop here first when shopping for jeans or tops. Super friendly and a great family-owned business! read more

Been going here for some time now, both for buying and selling. I really like the fair prices. Lately I feel as if they've become more picky with buying. Last time I sold, I had a 3 bags of practically brand new pieces and many name brands and "in style", they hardly took anything. Slightly disappointing. read more

I have only sold to them, they mainly took tennis shoes so if you need to sell those, I suggest Cucamonga!

Just took 2 huge tubs of high end (Nike, Adidas, Under Armour, etc) There was well over 60 pieces of high end clothing. All stain free, all washed and there was one jacket in there (original price was $250). I did get it on sale but never wore it. I had a pair of shorts (price tag still on $68) and a pair of jeans (price tag still on $98). Just called and they offered me $27.00. Screw you! Cost me more in gas to drive down there. Picking it ALL up and taking it to Goodwill for a write off! Before I took my things down, I first glanced at what they had and what they were pricing things at. First rack - used bra tops $6.00. Faded Nike T Shirt $12.00. I also hear someone took things in, they told her they would price it at X and she went in and found her item priced for $8.00 more than they told her. I don't care how sweet you are, you guys are dishonest and won't stay in business too long if this is how you operate! read more

They do carry some really cute stuff. But it is pricey to say the least. With the prices so high, I figured maybe they pay a good price for their merchandise. Not at all. It's supposed to be a % if what they sell it for. I don't think that's true. read more

The place was clean with lots of cool clothes that were very nice u can tell they dont take anything u can also sell ur clothes there it was a little over priced in my oppinon though read more