HORRIBLE facility and total ripoff, every few months the rates go up and these are units that get…read morebroken into, and do not even have temperature control. If you have been a customer for years, it doesn't matter because they will raise your fees and throw on a useless unnecessary rent tax of over $36. Almost $500 for a simple storage garage; I could rent an apartment better than this. The amount was increased by $66 per month. Being out of town, it is not simple to move out. Run as fast as you can from this place.

I'd look somewhere else. the price has tripled in just a few years. Rates increase regularly. What…read morestarted as $105 including taxes and fees is now $331. If you consult their website the rate is $174. That's considerably different than the $331 they are debiting from my account at the beginning of every month. Their belief is that once you move in it will not be likely that you would move out. At these rates it will be cheaper to throw out the stored furniture and buy replacements when the furniture is needed. They don't mind killing the goose that layed the golden egg.

After requesting info from several storage companies to see their facilities, Steve (Owner) @ Smart…read moreSelf Storage responded in a timely manner with no BS info about both intro and regular rental rates. See above. I was impressed with the cleanliness, quality and the security of this facility. Steve's straightforward service included showing me a 10' x 10' unit and made sure that I was clear on how I access the property & my unit. There is a secure access restroom that is open 6 AM till 11PM. No, I am not Steve's brother-in-law.

I recently had the good fortune to discover Smart Self Storage in Macedonia…read more I'm moving here from out-of -state and spent a day scouting storage facilities to prep for the move. Many places are a bit run down or operated by large corporate chains. My experience with the bigger chains is frequent and unpredictable rate increases. Then someone recommended Smart Storage which had just opened about a month ago. AMAZING! The place is brand new, really well designed, and I appreciate that access is NOT 24/7. Currently access is 6AM -11PM. I never loved the idea of people rooting around at all hours of the night. The units are immaculate and it appears that all of the infrastructure, cameras, and access doors are the latest tech. The best part of the entire experience is the owner Steve. This is a family owned and operated business. What a difference from dealing with an anonymous corporation. Steve helped me figure out the right storage solution for my needs and made the entire experience a joy. I look forward to coming here. For the record I am not being compensated in any way for this review. After 30 years of renting various units I will say this is the best I have come across. Check it out for yourself!

Plenty of safe space to keep my stuff. Great service when you call, pretty decent deals with a…read morecouple free months when signing up and the entrance is easy to get in and out. Thanks for keeping the facility maintained with landscaping. Quality business and respectful clients.

We had a SUPER last minute need for local storage for one of my cousins attending Cleveland State…read more She had a housing/roommate issue (yuck) that led her with a truckload of items and a plane ticket leaving TOMORROW to escape the drama. I was in charge of organizing the logistics. Which, by the way, is my least favorite thing to do in a time crunch. I've had horrible storage facility experiences in the past but was impressed by my experience with this facility. The main item being, I didn't even need to interact with anyone to get this handled. We already had enough going on, so this convenience was VERY appreciated. After a quick yelp search, Buckeye State Storage popped up. I noticed they were literally minutes from Cleveland State which was super convenient for my cousin. I immediately went onto their website and reserved their move-in special, a 10x10 for $99. I instantly received a gate code, room #, and my cousin already had her own lock from the past that she held onto. She dropped her stuff off 20 minutes later. That was easy!

If I could I would give them negative stars! Moving to another state and using zippyshell to help…read morewas the worst decision ever! They are not reliable, we scheduled long time ahead to delivery the container with our stuff. We supposed to be contacted by the driver but never received any call. So we called zippyshell. After 50 min on hold no clear answer when our thing will be delivered and when asking more questions they just hang up. This was happening 2days in a row and then they just did not pick the phone at all!!! I contacted them on email- no answer. Also as I google this company realized we are not the only people that are going thru this. Try to avoid this company as much as you can.

We just used Aaron and his team for an extremely large move. Originally scheduled for 2 weeks of…read morepacking and moving time, the move is complete after 1 week. Aaron was extremely helpful and attentive throughout our planning, and Brian and his crew of guys were amazingly efficient during the hardest parts of this move. Considerate, professional, polite, caring - we couldn't have asked for anything better. Highly recommend Zippy Shell Cleveland for any moving project, and will use them again!

1st class storage location- u will love it…read more No matter what you've got, they can store it

Excellent facility. Very Nice folks. We've rented at other facilities and in other states. This is…read morethe best. I'm sure it won't be the cheapest if you're price shopping. Sometimes, you get what you pay for. Some great amenities, plus clean, very secure and a good location for us. I always feel safe entering and leaving the facility too. I highly recommend this business : )

Wanted to store my convertible for the winter. Had a spot(new spot never used before against a…read morewall) reserved and a price quoted. After a few weeks and waiting for a RV to park for the winter. Went in and met with Brad the GM of the Storage Zone. Had all the paper work in place and ready to sign. Originally quoted before hand $100 a month. Was asked when ready to sign up if anyone quoted me? Told the GM he did and said $100 he quoted. He told me he would never would of quoted me that price that he needed to get $145 a month. I refused and walked out. Found another heated place and no issues with new place. Be careful and make sure you get signed paper work when your first agree on rental price. Brad might change his mind when you go back to sign up

NorthCoast was awesome! The movers were super friendly and made everything easy for me. Highly…read morerecommend!

After hiring NorthCoast for an out-of-state move, the company took custody of our household…read morepossessions and moved them into their "temperature-controlled " storage facility. All of our furnishings, including our Oriental rug, were in excellent condition, clean, and moth-free prior to the move. When our possessions were delivered to our new residence, the rug was infested with live moth larvae and could not be salvaged. Much of our furniture was delivered unwrapped or partially wrapped and showed evidence of moth activity. In addition, we discovered that a number of items that had been placed in NorthCoast's custody were missing from the moving truck. The company owner promised to make us "whole" and advised us to file a claim for damages. Following our submission of all requested documentation, NorthCoast denied our claim, asserting that our furnishings must have had a moth issue prior to the company taking custody of them. The company also relies on the terms of a standard Storage Agreement, which it claims absolves it of all damage to a consumer's property, even when it has taken custody of the property as part of a contract to safely and carefully handle and move the consumer's possessions from one location to another. As for the missing items, NorthCoast never acknowledged our communications regarding the items and completely ignored our requests to search their facility for the missing property. We are out-of-pocket thousands of dollars due to NorthCoast's failure to properly care for and deliver our household possessions.

To the lady in Mentor... I'm sorry for that experience you had with Self Storage Depot. I have…read moreworked here for the last 7 years and I love my job. Sometimes things change for good reason. I can give you my word I love every customer I have and work very hard to make everyone comfortable with their choices. If you ever need storage in the further maybe you will give us another chance! :)

No stars really! I was forced to click at least one. This used to be a decent facility. The…read moreplace has gone down within the last few years due to a change in the management. They do not have any integrity. The management, I think his name is Robert (he even lied about that), will lie to you without hesitation. I have experienced everything from being told that I did not pay my rent when I have never missed a payment in all the years I have rented from them. Then, they increased my rent without giving me 30 days notice and lied about sending out a notice. I never had trouble receiving my receipts so how is it I did not receive this so-called notice? DO NOT LEASE FROM THIS PLACE!!!!

Great communication throughout the entire process. Arrived on time. Worked very hard, great service…read moreand value. Would definitely hire again.

When I asked Kelvin to move a Hamilton studio upright piano from Elyria to Euclid, Ohio ( a 30-mile…read moretrip) he gave me a very reasonable $350 quote. I hesitated a bit, thinking that maybe they would not have enough movers, so he then said he would be sure to have 4 men, but requested $400. That was still very reasonable, much less than other movers I called. He arrived a week later with the truck, 3 other men, many straps to keep the piano stable in the truck. What amazed me was that he then proceeded to wrap my 60-year old piano in plastic, further protecting it from damage. The men were super polite, and they made the transport within an hour, moving into my friend's home flawlessly. I highly recommend this outstanding team! Just one more item: I did prepare a written contract with the agreed-upon quote and delivery address. Kelvin gladly signed it, keeping his copy and returning mine. This gave me peace of mind that I might not have had otherwise when hiring someone I did not know. One other customer mentioned that she texted his quote to him to confirm the amount, so that is perhaps an easier method for confirming the price. Recommendation by Zandra Richardson, Elyria, Ohio