I was helping my BIL and SIL move from Foxboro to New Jersey. They had reserved a 20-foot U-haul…read morefrom a location in Foxboro, but U-haul moved the reservation to this location, no reason given. The reservation was supposed to be the kind where you can pick up even after-hours, but when we arrived at 7:10 PM - that is, 10 minutes after closing - we found out that the rental required an employee, and we couldn't proceed. A few minutes after arriving, an employee came out - when we told her about our plight, she said - word for word - "we already shut the computers down, there's nothing I can do to help you." She went to a car waiting for her, then went back into the office, took keys for a truck, and parked it in the storage lot. She was doing work after hours already, so it's not a question of whether or not she could help us - it's if she would. Either U-Haul doesn't encourage and reward employees going the extra mile or they forbid clocked-in overtime. The former causes reviews like this, and the latter is illegal, and I hope someone sues U-Haul over it. Even after this, it took 30 minutes on hold and 4 hours total time in transit from the Taunton location to get a truck, actually gain access to it due to constant errors in their pickup app and needing a human to approve my photo and photo ID. That could have easily been done hours or days in advance, when the reservation was made and I was designated as the driver. U-Haul's awful app and service literally left me sitting outside a closed auto repair shop in yet another different town as I waited, and waited, and waited for the app to recover or humans to get me approved. People, don't waste your time. Don't bother using U-Haul, because they clearly do not care. Or at least don't even try renting after hours, because they found a serious way to screw us over. Penske and Budget forever, or at least anything but U-Haul.

Worst customer service ever. Had to do all of the paperwork twice because their computer wouldn't…read morework right. Then they didn't add my credit card for auto pay as requested. So I get a call on the 3rd telling me about almost $25 in late fees. Their phones have been on auto forward for DAYS, and I've made 2 trips there to handle this in person. Both times the poor girl has tried to help by leaving notes for the "manager" to waive the fees and call me back. Nothing. Today I get another text telling me I'm overdue again. I paid the charge (less late fees) over a week ago now. Today she tells me she is going to text the manager and text me right back. Guess what?! NOTHING BACK AT ALL. I'm absolutely livid. Time for yet another visit and to find a new place.

A wonderful storage facility, Norton was so very helpful during our four day project in moving and…read morecleaning out storage! The facility is clean, convenient and bright. It was not an easy job but we're very happy with the outcome.

The manager Bill was very nice and explained the terms of the contract thoroughly. He brought me to…read moresee my unit in the golf cart to make sure I knew where it was and how to get in. Great experience!

Mozart Movers were top-notch! I initially did some moving…read morecompanies comparisons, and ultimately decided on Mozart as the background office staff was informative, courteous, professional and timely, and they answered all of my questions, that is a feat in itself. The movers made contact when they were en route to my location, and showed up on time. All three of the movers introduced themselves, and post my tour of what they needed to move, they went to work. Our move was sizeable 3bd apt in a house to a 2bd smaller townhouse. They disassembled, reassembled, and arranged furniture in the most effective configuration. They were real people who truly cared about the job they did. They also understood how stressful moving is. My move took 6 hours and they were moving the entire time. Nothing broken and they were a super effective team. (hopefully no time soon...the process of moving bites) If I ever need movers again Mozart Movers are going to be my choice. Thanks Dan ,Evan , and Tony, and Elisa

I had a super smooth, easy experience with my move today! Stephen and Tony were on time, friendly,…read moreand worked really efficiently. They were like a well-oiled machine! The 5% discount for paying with cash was awesome. I would definitely use Mozart again!

Do not place your valuables in this place! Got broken into! This place is not safe! Something very…read morevaluable was taken from me! This is an indoor storage with cameras just at the entrances! After weeks dealing with the insurance company, I didn't get all which was stolen from me! Do yourself a favor, do not even consider using this place!!!! Attached are the photos to prove it!!!!

Awful! Recommend going anywhere else. My rate has skyrocketed and I was lied to and told that was…read morethe rate anyone off the street would pay, which it's not - it's $50 higher! Why should a 6 year customer being paying more?! The elevator is broken a lot and I can't get my things in & out since my unit is on the 3rd floor. No discounts for no access to your unit! The garage door in the front has been broken, the gate in the back has been wide open for over a week in the past. Security is non-existent. They even had homeless people living in there for over 2 weeks, breaking into other people's units. The corporate office is unavailable/nonresponsive. I'm getting out of here!

Terribly unprofessional customer service. I highly recommend finding someone else for your moving…read moreand delivery needs. These endeavors are challenging enough without dealing with know-nothing customer service people who seem to be part of the "quiet quitting" trend.

This crew went above and beyond our expectations in every way during our big move. They are real…read morepros at what they do. From the service rep, to our packers, to our movers, and the office personnel who follow up with everything throughout the entire process. I highly recommend Prime Home Delivery to all of my friends, family and the public. I will definitely be using them on my next move. We greatly appreciate everything each and every one of you did for our family