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    CubeSmart Self Storage

    3.0 (2 reviews)

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    1 year ago

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    3 years ago

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    Prime Home Delivery

    Prime Home Delivery

    4.1
    (9 reviews)

    My experience with Prime Home Delivery (Phd) was 100% positive on every front…read more (1) Scheduling: I live in a condo in downtown Boston, which only accepts deliveries during business hours on weekdays. Phd initially scheduled me for a Saturday delivery, but when they contacted me and I explained my building's rules, they called me a day later with a new date that worked. This same process once took me 9 days and 4 phone calls with a different company. (2) On-time Delivery: they contacted me 3 days before the scheduled delivery with a 3-hour window for their expected arrival, 10AM-1PM. On the day of, they called me at 10:20 saying they were 10 minutes away. They arrived 10 minutes later. (3) Delivery Performance: When I scheduled the delivery, the only option was for delivery to just inside the front door of the building. The item came in 4 large boxes, one of which was huge and very heavy (100+ lbs). Without me asking, they offered to bring the boxes upstairs into my apartment. The extra large box was so big it didn't fit into the service elevator. Getting it upstairs required a separate trip, taking it through a side entrance and up the main elevators. They did it even though I only paid for front door delivery, and even though the building employee was giving them a hard time. I gave both delivery guys a nice tip for going above and beyond. (4) Shipping damage: All four boxes were in good shape when they arrived. There was no damage visible. It was a perfect delivery experience.

    Terribly unprofessional customer service. I highly recommend finding someone else for your moving…read moreand delivery needs. These endeavors are challenging enough without dealing with know-nothing customer service people who seem to be part of the "quiet quitting" trend.

    CubeSmart Self Storage - selfstorage - Updated June 2026

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