I was helping my BIL and SIL move from Foxboro to New Jersey. They had reserved a 20-foot U-haul…read morefrom a location in Foxboro, but U-haul moved the reservation to this location, no reason given. The reservation was supposed to be the kind where you can pick up even after-hours, but when we arrived at 7:10 PM - that is, 10 minutes after closing - we found out that the rental required an employee, and we couldn't proceed. A few minutes after arriving, an employee came out - when we told her about our plight, she said - word for word - "we already shut the computers down, there's nothing I can do to help you." She went to a car waiting for her, then went back into the office, took keys for a truck, and parked it in the storage lot. She was doing work after hours already, so it's not a question of whether or not she could help us - it's if she would. Either U-Haul doesn't encourage and reward employees going the extra mile or they forbid clocked-in overtime. The former causes reviews like this, and the latter is illegal, and I hope someone sues U-Haul over it. Even after this, it took 30 minutes on hold and 4 hours total time in transit from the Taunton location to get a truck, actually gain access to it due to constant errors in their pickup app and needing a human to approve my photo and photo ID. That could have easily been done hours or days in advance, when the reservation was made and I was designated as the driver. U-Haul's awful app and service literally left me sitting outside a closed auto repair shop in yet another different town as I waited, and waited, and waited for the app to recover or humans to get me approved. People, don't waste your time. Don't bother using U-Haul, because they clearly do not care. Or at least don't even try renting after hours, because they found a serious way to screw us over. Penske and Budget forever, or at least anything but U-Haul.

Worst customer service ever. Had to do all of the paperwork twice because their computer wouldn't…read morework right. Then they didn't add my credit card for auto pay as requested. So I get a call on the 3rd telling me about almost $25 in late fees. Their phones have been on auto forward for DAYS, and I've made 2 trips there to handle this in person. Both times the poor girl has tried to help by leaving notes for the "manager" to waive the fees and call me back. Nothing. Today I get another text telling me I'm overdue again. I paid the charge (less late fees) over a week ago now. Today she tells me she is going to text the manager and text me right back. Guess what?! NOTHING BACK AT ALL. I'm absolutely livid. Time for yet another visit and to find a new place.

If I could give a zero I would. I went in to purchase boxes prices listed for the 2 sizes I got…read morewere $1.19 and $1.69 and a 3rd size for $2.79. She the manager charged me $2.19 and $1.69 when I question the $2.19 price as it's no where listed in the store or advertised she says oh we don't have that sign but that's the price, I walk over to where I got the boxes and show her the price listed is $1.69 and $1.19 she says sorry I cant adjust the price we haven't got the sign to show $2.19 I said then you can't charge me that I suggested she make a paper sign that is false advertising and pricing she said nothing she can do. i emailed my receipt and pictures of the pricing and the boxes to show cooperate and they said nothing they can do it's up to her to correct it and she tells me she doesn't have the ability to fix it great manager, Shara Nelson ! BAD BUSINESS

Had to rent a small trailer to move and was able to reserve it online, pick it up and return it -…read moreall with social distancing! They even had hand sanitizer to use at the counter! Quick and easy pickup and drop off was even easier! Sylvia was great and quickly took the trailer off our truck and got us in our way. Would definitely return if and when I need a truck or trailer again!

Good prices excellent service Eric and customer service goes above and beyond…read more The owner here comes from humble beginnings, having been in the farming business and it's a family operation and they really appreciate the customers !

I was an aircraft mechanic on the KC10 for 13 years and now drive a truck. Your guy that came out…read moreto change a brake chamber and complete a DOT inspection in the trailer I was pulling at the service area was exceptional and very professional. I wish all roadside service technicians were as qualified and knowledgeable.

Penske is the BEST option for moving from apartment to apartment. Their small truck bed is 2 feet…read morelonger than their competitors. This location is in the rental section of Home Depot. The farthest door to the right when looking at the parking lot. The Home Depot rental staff is hit or miss. Some are new and do not know how to work Penske's computer systems (which after moving all day and having to wait for them to call Penske and then troubleshoot) may make you wait 20 mins just to get your receipt. Here is where Penske shines. After my receipt debacle, I was informed I would be getting a certain dollar amount back: the deposit on the truck plus unused predetermined millage that was part of my quote before picking up the truck. This would only be given back obviously if the truck came back unscathed. So I get the dollar amount that will be reimbursed wait a few days (can take 7-10 business days depending on your bank) and Penske reimbursed me $20 more than their initial reimbursement quote. I will definitely be using this company for all future moves.

From the owner: Save Up To 20% When You Reserve Online Today!read more

and it is unreachable to make good on the contract they had with me. Home Depot told me they go…read morethrough this all the time with Penske and the man standing next to me at the counter, said the same thing happened to him two days before. Penske needs to do a major refund to me and my family to cover the cost of time, inconvenience, lack of follow through on a contract they had with me, lack of honesty, pain, and suffering, and a $1500 invoice from the movers who sat there for four hours, waiting for me to come back with the truck. I will not go anywhere near Penske in the future, which is too bad because I was willing to pay double the U-Haul rate for the kind of service I thought I would get from Penske. I've never ever been treated this badly as a customer anywhere. And don't do it on top of us grieving our mother's death. I will be sharing this review everywhere I can find on the Internet until I get at least a 50% refund on the 16 foot truck I ended up with, only after the goodness in Home Depot's hearts, not because Penske EVER came through for me and my family as we were trying to clear out my dead mother's house. And on top of that, the truck was filthy inside.

From the owner: Save Up To 20% When You Reserve Online Today!read more

They're supposed to be open at 7:00 at 7:30 every time you come here it's the same thing that never…read moreopen on 7:00 so they should change their hours. But the service is pretty good I've had no issues with that so I would give him a five but we're not open on time again got to keep it at 2

Super easy, I have rented at lease a half dozen times from here and its always a smooth transaction…read morewith no problems.