I haven't emptied out my unit yet but so far, everyone with this company has been phenomenal! The…read morephone rep was so kind and helpful. The woman at the facility has been just as kind. I would definitely use them again if I needed a storage space. We'll see if my review changes once I turn everything in. But as of now, I even recommended the company to my sister to look for a job. I was that impressed.

This was my first time getting a storage unit and the process and setup were incredibly easy and…read morethe pricing was very reasonable. The area and facility are safe and the assistance from Cruz we received when we arrived onsite was extremely helpful.

Super friendly staff! Highly recommend. They were easy to use and had great summer specials. Locks…read morefor purchase on site, a truck and everything you need!

Until about a month ago, the older ladies in the office made keeping a unit here worth it. Now,…read morewith the "younger" management, I'm moving my unit. The prices have gone up over $20 since I started my unit here. Only recently have the increases NOT been due to inflation. I don't know what happened to the real prices, real people, or where real humanity went, but it isn't here. BRING BACK THE OLDER LADIES AND STOP GOUGING.

Very convenient, very clean, friendly staff. Pam was incredibly helpful and I appreciate her…read moreassistance very much.

Rude and dishonest, do not recommend. They lied when I called to question them about putting a…read moresticker on my front windshield. You tagged my car with a parking violation when I went into my doctor's office for medication. I was in there less than 20 minutes right before closing time. I have proof how quickly I was in and out. I pulled into the spot forward, I did not see the poll with signs that were officially behind me until I came out to the lovely orange sticker on my front windshield. The area was practically empty, one other car was next to me. I can understand tagging cars if it's a busy time or little to no spots remaining but seriously, you went overboard. Have the day you deserve, and try to be a little more understanding or at least own up to the BS you are doing to people.

Muscular Moving Men, Moe and Derrick, did a fantastic job moving us. They were very engaged and…read moredetermined to provide excellent customer service. Both men worked continually as a team until the move was complete. Great attitudes and very helpful and willing to be sure furniture was placed correctly. Thank you Moe and Derrick for a job well done!! We highly recommend this moving team at Muscular Moving Men in Phoenix Arizona.

The young guys Danny and Zay who moved our home were awesome. However the billing department and…read moremanagement team are straight a$$. Hidden fees, rude, and they straight up lied about pricing at the end of our move. I actually feel bad for the guys who work here. They had a "stair fee" and our apartment was in front of an elevator and we never used the stairs. They lied and said they scouted our complex and went into our apartment and this NEVER HAPPENED. Their management team kept calling our movers (5-6x) trying to rush them for their next job before they were even done with our move. I could tell these young guys felt pressured and I actually had to tell them to stop answering because that's unprofessional. Not to mention, they charged our card before we ever authorized it. These guys are scammy. Don't use them.

I really wish I knew the young lady at the fronts name but after reading all these reviews on the…read moregreat service they had from a lady named Sherri working the front... I'm going to assume that's her. The first time I came in to rent the unit she was extremely helpful and I feel like that isn't a common thing around here. I commented to my friend who helped me move in that I must write a review about her.... Well being as how I was moving it slipped my mind at the time. But again today I went in the pay my bill and she was just so sweet and carries her self very well. I've rented from other public storage places before and she has definitely made this place stand out in my mind by far!!! THANK YOU!

First of all, you rent units that are listed at this address, that are NOT even located at this…read moreaddress. You don't bother to give the address of where the rest of the units are. The other address on 71st hidden way back off an alley behind whattaburger off Thomas road. Then those indoor units aren't even climate controlled. After speaking to many people not one person said to me, hey the unit you just paid for isn't at the address it says it is and not only that, they're 104 degrees inside and it gets hotter and stuffier the further into the indoor units, the hotter it is. There's not even fans to move air around. Then when you finally find it you can't get the gate code cuz there's no kiosk to finish the process. I was told to go to Pima rd location . It was almost 9 and it needed to be done no later than that i was told so I could get the code and use the 24hour access I paid 35.00 and put my stuff in there. I looked everywhere but couldn't find it . So I called customer service and as it got to be just minutes away from 9:00 I just needed the guy on the phone to tell me where the kiosk was. As I'm talking to him and explaining the situation while walking as quickly as I could to an area it might be, he kept asking for the address where I was . I told him Pima rd in Scottsdale. That was not good enough. I said I don't know the address. He wanted me to find the address for him. I told bim sir, I'm I'm using my phone to speak to you while walking over to another building: he again said he needed the address. I kept telling him I don't know, but it's the only one on Pima rd in Scottsdale. But he kept repeating it as I'm totally tryin to walk and talk to him. I don't have time stop and swipe my call with him to do a damn google search. I said to him, you work for public storage. You find it. That's your job! Then he asks me for the zip code.... 3or 4 times consecutively and before he begins to repeat it each time I attempt to answer him .. he asks for zip code not allowing me to answer me because he kept doin that instead of letting me answer him. After the 4th time i finally was able to say full zip code. Then he says, that location doesn't have a kiosk! The way he said it was very accusatory as if I'm a dumbass for being there. I told him i was told that's the location to go to. He says , anything else I can help you with ? I said yes, tell your boss I said you do not belong in customer service and thx a lot for making my night harder than it needed to be. The next day I ask for a transfer but I didn't get it in time to be able to unload the truck so my stuff was taken to a friends storage unit in mesa- not at all convenient. Meanwhile the one on 71st not 70th wants me to pay money for rent that's past the 30 days I already paid for and don't even have a unit to use yet. I was told that there's no obligation to rent for more than a month. Well that's not true . Unless you move in on the 1st, you will have to pay for amount of days left in that calendar regardless whether you paid from the 25th to the 25th you will also have to pay an extra for those 5 days . Long story short, they wanted me to pay for the last 6 days of July even before I moved in and after I already paid for a month before they would transfer me

Great staff, helpful, professional and kind. Been using them for years and are always on top of…read morethings.

Do not store your things in this place! Ever since this new…read morecompany took this over the service has been horrible. The new management does not have any knowledge of customer service whatsoever and has yet to figure out how to use their software. They have completely lost sight of how to deal with the public and only know their "corporate rules" and how to shove them down your throat. The previous management actually smiled, were courteous, and always helpful...we have been with Storage Solutions for over 10 years and the woman behind the desk never took that into consideration when throwing the new "corporate rules" at us. We are now looking for a new storage unit location...I recommend you do the same.

I would not recommend this storage facility for valuable furniture, antiques, books, or belongings…read morethat would be difficult to replace. I stored a large amount of personal property here, including antique wood furniture, books, and other belongings. Before moving everything into the unit, I took photographs documenting that my property was dry and undamaged. After the property had been stored for an extended period, I discovered significant water damage and mold. Some of my furniture and other belongings were badly damaged, including items that were valuable and/or irreplaceable. What has been especially frustrating is dealing with the aftermath and trying to determine how the water entered the unit. I have spent a significant amount of time documenting the damage, communicating with the facility, and dealing with the separate SafeLease protection claim. I also strongly recommend NOT purchasing the SafeLease protection offered for your belongings without thoroughly reading the exclusions. I paid for this coverage specifically to protect my property, only to have my claim denied under the flood/surface water exclusion. SafeLease has not adequately explained to me what evidence established that an excluded cause was responsible for the damage or how other possible sources of water intrusion were ruled out. Based on my experience, the protection felt misleading and provided very little help when I actually needed it. I personally feel that paying for the SafeLease protection was a waste of money and would not purchase it again. I understand that unexpected damage can happen, but when you pay to store your belongings, you expect reasonable care in maintaining the facility and protecting customers' property. If you choose to store your belongings here, document absolutely everything before moving in. Take detailed photos of your belongings and the unit, keep all communications, and carefully read both the storage agreement and any separate protection plan. My experience has been extremely disappointing. I lost furniture, books, and personal belongings to water damage and mold, and have spent a considerable amount of time trying to determine what happened and recover my loss. I would not trust this facility with valuable or irreplaceable belongings again, and I would not purchase the SafeLease protection based on my experience.

I have been renting a storage unit from Key Storage for years (both locations) and I am so thankful…read morethat Cheryl and Dennis are now at the Scottsdale Key storage. Cheryl is very informative and kind, they keep nice units, always a clean and secure facility. It's a great feeling to know you are getting your money's worth especially in this poor economic time. My husband initially wanted to use a different company but these guys were so helpful, and the building was so clean we just had to use this company again. The managers here are so helpful and really easy going. She made me feel like I was the only person that mattered at that moment.. Great price and great folks to work with. Safe and clean. Thank you, Cheryl!

I used Jones Movers from a house in Litchfield Park to Illinois. They showed when they…read moresaid...delivered when promised. Not hidden fees or unchanged. No damages..nothing missing and all with great attitudes that make me feel like I made the right choice.!! I am team Jones for life!!​

We had Jones Moving pack us up and move us from Scottsdale to Sun Lakes. They did a super job. Very…read moreprofessional and very respectable. They worked very hard, never stopping for breaks. I will be recommending Jones Moving to my family and friends. Thanks for all your hard work.