Book a storage was really easy. I loved the storage manager showed me around, storages to check my…read moreoptions. She was really helpful with all the questions i had. Provided me with free locks :D Storages are clean, big, just what i needed. I highly recommend this business.

Was the only place that I could find in Galveston county that had covered RV parking. Phillip was…read morevery helpful. Was over the phone. Came in, and he showed me around the property. Came back the next day to fill out the paperwork. So far so good

I realized I never reviewed them even though it was almost two years ago. But they were great!…read moreAnswered all my questions and the cost was clear and within my budget. They showed up on time (even early) and did everything quickly and efficiently. I felt bad because my new place didn't have the AC on (annoyingly) but they still worked and even worked around the two guys still working on my apartment (because my apartment wasn't ready even though they said it would be). Great service and I'm planning on using them again when I move soon!

Santiago's Team was first class…read more Good: - Showed up on time. - Great attitude from all the team members. - Handled with care. - Efficient with time. Bad: - None. Tip: - I would recommend using multiple people for a higher hourly rate. This was move 1 out of 2. Hope the 2nd round is just as smooth. Overall: I would recommend using this moving company.

amazing and clean. very friendly and knowledgeable. Thank you Natalie appreciate your help and…read moreguidance.

I have used this facility for almost 5 years. It wasn't Extra Space Storage back then and has…read morechanged ownership 3 times. Everytime they changed owners, the transition has been seamless for the tenants. I will say the price has consistently went up throughout the years, hence minus one star. That was one of my motivations to get do away with the unit and either sell or get rid of what I have in the unit. The cost of what u have paid over the years definitely is way over the worth of the property inside. The property is very clean and well secured. I wanted climate controlled and I have never been inside where I have felt it wasn't controlled. They have moving equipment on hand to help you move your items as well. Customer service, especially with Extra Space has been outstanding. I was able to put my notice in to leave online. I wasn't sure if gate codes have changed since the new ownership took over so I called and spoke to Natalie. She was very helpful and told me I have till the end of the month to move out even though my move out date was about a week earlier. That little bit of information put less stress on me. She text me with all the codes and also notified me that my unit was clean and good to go after. If I am ever in need of storage in the future, I will definitely reach back out to Extra Space Storage.

Best shipping service around here. John and his crew are knowledgeable and friendly. The value of…read moretheir service is appreciated and the costs are competitive. We know our packages will arrive on time and in good condition! Thanks, John!!!

Nice and quick service , much better service than going to the post office…read more Had a parcel to ship they even taped it for me, and the attendant was very helpful and knowledgeable.

This is a U-Haul dealer through AAA Rentals in Pearland. AAA does not have links to their U-Haul…read morerental services, but U-Haul lists them as one of their dealers. This was the closest rental location to my storage unit so it made the most sense for me when I decided to empty out my storage. I was able to pick it up on time, but I did end up getting a 20' truck as opposed to the 10' truck I originally booked. Customer service was great as the folks that own AAA are such friendly people. We used the truck for about 3 or 4 hours and did not need to return it till the morning. When I came back with the truck, the lot was absolutely full and I could not put it where I was instructed to put it back. Luckily, the owner happened to be returning with another truck late into the night as well and was able to do all the parking and maneuvering some of his fleet. They do have a way to pick up and drop off keys through their app in case the staff isn't there. I made sure I stayed below the mileage so I would not get charged more, but I did get charged for about 10 miles over. Just from interacting with the family, I do not think this was done in a scheming way, but it did leave a bad taste in my mouth for future rentals.

Paid more to rent from U-Haul since it was closer than ryder, budget, or enterprise. I rented a…read more20' box van because I needed to move some items that were around 18' long. The maths work so far. After picking the van up I got to my pick-up location and when I tried to load it, it was sticking out the back. Turns out Uhaul thinks that a 16' 7" floor bed length classifies this as a 20' van. When I returned it, the gentleman at the counter said that they included the nook over the cab into the calculation to arrive at 20'. While this is the dumbest logic ever, shame on me for assuming it was floor space I suppose. The funny part is that even including the "mom's attic" space over the cab it's still only around 19'. Also, this location marked the tank as full even though it was closer to 3/4 full. I guess it's as with all things, "Buyer (renter) beware".

I closed out my unit yesterday and was told that I would still be charged full price for this month…read morerent. The rent is $243 for a unit to fit a one bedroom apartment. Tonya specified because I didn't call ahead of time that she could have set a prorated rate. How would I've known to call if she or Barney never specified to do so? It's only day 4 into the New Year and since my unit is empty I'll still be charged full months rent (Now does that make any sense to anyone else?) I've been a loyal customer paying my rent on time every month never missing a payment to this storage company. When I first started out with them, they were called Life Storage and just recently switched over to Extra Space where they jacked their prices significantly forcing me to vacate. Upon move in, I was told by Barney that they didn't have any roaches or rats. He lied, they have huge rats. I spotted a mummified rat just outside my unit only. I called the same day I saw the perified creature to ask them to remove it and asked if they placed him there to spook me for Halloween. There's no food in my unit. Tonya told me no and that she would remove the lifeless animal. My decision was to stick with Life Storage another round as I've trusted them before when I moved to Lubbock and Austin, at that time they were exceptional customer service and had solid deals. Tonya specified that I didn't need to do anything to move myself out that she would handle it. Come to find out, she hasn't updated my portal to move me out. However, since making the switch to Extra Space Storage; they give bottom of the barrel service, are money hungry, and can't be trusted. Tonya had the audacity to ask me to write a review on Google. I told her that I was writing a review on Yelp instead.

Tonya is great very helpful great price super clean amazing service…read more...................................................

I have 3 units in the third floor , ac doesn't work it's really hot . Looking for another storage…read morefacility that has ac that works . It has been like this for a while .

Do not store your belongings here a week after I got a unit it was broken into vandalized and I got…read morea police report and they compensated me for nothing. I trusted my belongings would be safe. They have insurance the minute you sign contract, but forget about being compensated.

I'd give 6 stars if I could!…read more THE BEST customer service! Friendly, knowledgeable, and quick to respond. Great prices! It was so easy to book!

Very recently went under new management. Even prior, I would have recommended them, now I…read moredefinitely recommend them. They're easy to get in contact with and have good prices for non-climate and climate controlled. It feels secure while still being convenient to get into as a renter.