Mrs.Carol assisted me today and she welcomed me with a smile. Her customer service was by far the…read morebest customer service I've ever had . Not only did she explain everything in detail and all of the options we had at this storage facility, but she also showed us the units before we agreed on one. The value here is a great deal with all of the protection you have . I am very pleased with my choice .

Carol was very helpful. Showed us the unit and was very kind and patient. The service was 10/10…read more The property was also very clean and kept up with.

I've had a unit here for almost 4 years. The price increases are ridiculous. It's gone from $85.00…read morea month to $140.00. Miss when it was locally owned. Oh & forced me to have insurance. Not getting anymore of my money!!!

Angela helped me move my storage from league city cubesmart to her Santa Fe location via phone…read morecall and handed my move out time period along with setting up my new unit by the time I got there with my trailer so all I had to do was go in sign my paperwork and then I followed her to my new unit and she give me my code and set me on my way with a great feeling that my stuff was secure and It was very tidy outside which was refreshing let's me know she cares about her work and I love a good work ethic and she shows great attitude and enthusiasm that is very rare nowadays

The ladies in the office are great, which is the only reason that I'm leaving 2 stars. We have…read morerented here for almost 4 years. When storage king bought the property just over a year and a half ago, they started implementing significant price increases, with less amenities. in the year and a half that they've owned the property, our price has increased 4 times to nearly $40/month more than what it was when we started renting. The security is not great. And it isn't uncommon to run in to renters who think they own the property, and take up an excessive amount of space when loading/unloading. Someone attempted to break in to my vehicle, and the cameras mysteriously stopped working during the exact time the break in was being attempted. We've gotten multiple calls to come check our vehicle after gates getting cut, and things being stolen from other vehicles. they've had a plan to expand the parking storage since before we began renting, but nothing has been started. However, they're sure to let the parking renters know that when it does start, they won't be able to offer any parking spaces during the construction time. so kicking out all the parking tenants during the period of time it's being built.

Patty was super helpful and was able to get me a spot the same day for…read moremy trailer. Within an hr even! Very personable and professional. Clean, good prices, and well secured facility. Would recommend to anyone.

I wish I could leave a review for this business, but here we are trying to pick up our reserved…read moretruck, and no one is here and no one is answering g the phone. They're supposed to have opened an hour and a half ago.

I hadn't needed to rent a storage unit in decades, but I needed one quickly. Three things were…read moreimportant to me: Competitive prices, enough space and good reviews. North Loop Storage didn't disappoint on any aspect. They had several size choices, were priced about the same as their competitors, and the customer service was the deciding factor. I spoke to Annabel, who explained the entry process, how to use the lift, rules and regs and so on. She was patient and incredibly helpful and friendly. A young man was also working and he was equally pleasant. When I couldn't figure out the lift, she took the time to go with me and walk through the steps. Very positive experience!

I am very impressed with the team work that occurred today as I was scheduled to move my personal…read morethings due to an unfortunate accidental fire in the building not very long ago & cleared for a walkthrough. With that, the team was organized & professional & respectful with myself & other tenants. Thank you Elisa, Sal, Chris & Stephen... A special thank you to Elisa & Sal for being outside in the cold weather & keeping everyone organized in this unfortunate situation... Cubes Mart, you have an awesome team..

I've had one unit at this location for over 10 years, another for about eight. Until Cubesmart…read moretook over, I never had any problems. They did come in and re-do the place and it looks better. In the process, however, they didn't cover anything in my unit resulting in a quarter inch layer of crud over EVERYTHING. I had a big go 'round with them early on about paying with one check for two units. They never could figure out how to apply one check to two units and then wanted to charge me late fees because they couldn't figure it out. Of course, they would call just hours before they closed to let me know -- the following day being past the grace period. Worse, they lied about it and said they had called me earlier in the week. All calls to my phone are documented as to time and date. I have documented proof they did not. I guess I asked them to combine the units in one account so that they wouldn't screw it up anymore. Recently, they hiked my rates again (yearly, always) and I guess I overlooked the notice (my bad). I sent enough to cover one unit but was short on the other due to the hike. They called me and explained and said they would apply payment to one unit and crediti the other. I went in to pay the remainder and was charged late fees on BOTH units. Why? Because the units WERE COMBINED IN ONE ACCOUNT. The same person that had previously told me they would apply my payment to one of the units tells me this. I doubt I will be able to move out of there anytime soon because of Harvey. The minute I can, I'm outta there.

I have been a tenant for 2 years now. We store our RV here and have had zero issues with this…read morestorage facility. Safe and secure facility. There is uncovered parking only. There are storage units available. Irene Hinojosa is such a sweet and caring lady! Enjoyed doing business with this company. Will return for our next storage needs! Also, they have an event hall for special occasions. You can find details at www.communityeventshall.com.

The owner is super responsive! I stored my 38' toy hauler there with no issue. Great location,…read moregreat price, safe, and super good customer service for anything you need. I used this storage for about half-a-year. Would really recommend this place.

I stored my Rv at Hardy Yards Storage and it was well looked after. The staff was great and…read moreresponsive!