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    CubeSmart Self Storage

    4.0 (5 reviews)
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    Two Men and a Truck Moving

    Two Men and a Truck Moving

    1.9
    (15 reviews)

    I had a very sub par experience with my moving crew, however, I think the most upsetting part of…read morethis experience is the lack of customer service after the move by the manager, Katie. First of all, let me begin by saying, ALEISHA in the office is the only person that has done any sort of follow up. I feel like she is put in the middle of a tough situation, so I want to make it clear that she has been great. Give her a raise. I have moved multiple times with my job and this was the first time I had to contract movers on my own. I was pleased with the quote from Aleisha which was 3 men for 2.75 to 4.75 hours at $249/hour. The weeks leading up to the move, I decided to take it upon myself to move 90% of my things. I emptied all drawers, packed all closets up. And the only remaining items from my rental townhome was my bedroom suit, (dresser, two night stands, queen size tempur bed) a guest bedroom (queen standard bed on a basic bed frame, two empty nightstands from hobby lobby) my couch, and a small 3x3 pub table and four chairs. Literally only the furniture. Because I did all of the pre work, I expected this move to go no more than 4 hours, because the only "big" things were the items in the main bedroom. Well the day of the move came. And I had only two men show up, and it was apparent they were "dragging" to say the least. I have never seen in my 5 moves across the country movers with so little pep in their step. Would you believe it took the guy downstairs 2 hours to bubble wrap the small pub table and chairs? They also took 2 smoke breaks. Once we finally got to my new house they ended up knocking into my new walls and causing three gouges, and multiple scuff marks. When they packed up my old space they insisted on taking apart the pub table.. when I showed them where it went in the new house,, they "couldn't get it back together" so they left it in pieces. My 78 year old father screwed it together just fine the same day. Unreal. almost 7 hours they wrapped up and left. 7 hours! I should have just done it myself. So, I ended up for the first time calling the office to bring up my experience. The call went very well. Katie (the manager) asked if they could repair the walls, and also offered a refund for some the total because I was unsatisfied. I appreciated that and agreed. Emailed them pictures of the walls and she told me the refund would post to my account within 10 days. Almost two months later and that refund has never happened. My builder ended up fixing the walls for me, to which I emailed Katie and Aleisha inquiring about the refund and letting them know my walls were an issue they don't need to worry about that. No response. I then realized I didn't email the right email address, so I forwarded the email to the right emails, and Aleisha did respond and said she was forwarding to Katie and putting this in my file. Again, at least she has the decency to respond. It has been almost 2 months and I have never received the money I was promised and not even a phone call or email back from her. What I find amazing about this is when Katie and I spoke, she did say to make sure I left an honest review and to mention how they took care of me after my sub par experience. She wanted me to do it right away but something told me to wait for when the refund posted to my account. Well, here you go Two Men and. Truck. two months later, this is your review.

    Let me share our nightmare with you. This is the Brunswick location…read more Moving day came and the movers showed up 3 hours late. At first the dispatcher called and let us know. So we thought, ok life happens, no big deal. The driver finally called and said they are on there way. The driver sounded a bit off on the phone. He actually sounded as though he was under the influence but we had no idea how right we were. When the movers finally showed up, the first two guys come into the the condo and literally stunk up the entire place. They smelled of weed and could barely comprehend what needed to be done. My daughter and I felt uncomfortable and a little scared of the men that showed up. I asked the movers to get out of the condo and I locked the door behind them. We called dispatch right away and advised them of the situation. We demanded a new crew. Their response shocked us to the core. The dispatcher said they are booked for the rest of the day and that the manager will come out to supervise the move. We asked how are you okay with them staying on the clock in the condition they were in. These guys could barely walk straight, we couldn't let them anywhere near our furniture. The worst part of this whole thing is that we never received an apology. This is all absolutely unacceptable. We are sick to our stomach knowing that these guys are on the road putting other drivers in jeopardy. The manager was totally ok with them finishing out the job and being on the road in this condition. Wow!! Just wow!!! Thank God we found another local moving company that was efficient and reliable. They also charged a fraction of the price. I would never recommend this company to anyone. We finally got our deposit back after 2 weeks and a few phone calls.

    Two Men and a Truck Akron

    Two Men and a Truck Akron

    2.5
    (26 reviews)

    All these good reviews and I'm the one that gets screwed over. I spoke to Charles last week, set…read moreit all up and was told the guys would be there between 9 & 10 this morning. I even called this morning, spoke to Charles again to let him my know my building number. I feel like he must have just blown me off because no one showed and no one called. When I called to find out why, RaeAnn (I think) said there was a scheduling screw up and said she'd send the first available crew out, but that won't be until about 2 - 4 this afternoon! She promised a 10% discount, but that doesn't get my washer and dryer here! Or my bed.... Hopefully, I can say something nice about the movers, but as of right now I'm very disappointed. *edit* The movers showed up by 2:30, which was nice. I didn't have to wait until later in the afternoon. They were very nice and fast. I was nice, but pretty unhappy and they maintained a friendly, professional attitude. Kudos to Jacob and DiAngelo. Good young men. However, I was unable to utilize them to the fullest because I was in a hurry to get to my evening job and couldn't reschedule because I had already taken off my day job that day. So we had to put our bed together and move the smaller bed into the spare bedroom, which is something I would have used the movers for. This is not the movers fault. This was due to the scheduling error. Unfortunately, I will not recommend this company. I think maybe they've gotten too big and need to get better in-office help. Rae Ann was helpful, but she wasn't who I spoke to most of the time. I'm giving the company three stars because if it had not been for the scheduling, I would have been happy. I can't recommend this company because the scheduling error had a major effect on how the move happened.

    I would not recommend. Of the 3 movers, 2 seemed very good. The third didn't seem to pay as much…read moreattention, and banged into things. When I phoned about the damage several times I was told that the Company would take care of it. It has been 2 months now, and I haven't heard from them. I am going to go ahead and pay to get the repairs done. The movers left a furniture pad in my back yard. I phoned several times to ask them to come remove it, but they never did. On the last call I was told to put it in the trash. It was soaking wet and weighed a lot, probably 50 pounds. I am elderly. I finally managed to get it into the trash bin. I am lucky I didn't injure my back again, but I should have used a different moving company.

    CubeSmart Self Storage - selfstorage - Updated August 2026

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