Had to use this place to store items when I got sick and had a lengthy hospital stay. When I cam back to check on my stuff there was water damage and stolen and broken items. Someone was getting into the unit from above it. Reported but got no response from them. Do not use if you don't have to. read more

The woman manager here, April, is unpleasant to the point of unprofessional. God help you if you seek assistance while you're there- they come and go as they please. My husband asked to borrow a trolley. She said they didn't have any. Her assistant overheard and took care of it. Yes, they had them. This place isn't cheap. You should at least expect to be treated politely. Further, I closed my unit out. I don't feel safe there. Don't leave anything out in the hall even to go to the office. It will be gone in no time. read more

Used this location for my college son's dorm room contents over the summer. Place was clean and the staff was exceptionally friendly and efficient in every aspect. They did a great job and answered all of my questions. Will definitely use them again next summer. read more

My sone recently moved to the area from out of state and his permanent housing was delayed. We found ourselves unexpectedly needing short term storage for his household. CubeSmart was incredibly simple, Marv at this location was very helpful, made the process easy and the indoor climate control meant a lot less laundry and cleaning once we got into his permanent home. This was perfect for our needs. read more

This is a nice storage unit and it is well kept in my experience except I worried about the basement units (I chose not to be in the basement). The problem is that they raised my rates by 35% within 20 months of moving in. I called, and they say they have no power to change anything and it comes down from the corporate office. My rate is still below market rate, they say, but another unit 5 square feet less at the same facility is being advertised for 25% less at the same location, so clearly that is not true. So if price instability is irrelevant to you, it would be a good place. I think this is a common "business practice" in this industry. A low price is offered with rapid price increases far exceeding inflation planned, in the hopes that the tenant will be trapped and unable to move out. This business plan doesn't work for me; now I have to pay for moving yet again. My storage unit in another state (one where real estate is more costly and rising quicker) has not changed its price in the same time frame, so maybe I will move these things there, unless I can figure out a way to game them back. read more

Given the location, I was dubious, but extremely surprised. The location and office was clean and modern, the staff was exceptionally friendly and helpful, and the provided moving truck and carts, though both a little old, worked perfectly and made moving in a breeze. The units were clean and easy to access and the size exactly as advertised. Couldn't be happier. Manager Juanita was especially helpful in setting it up and helping me find the best promotion to save money. I wish they didn't require you to buy their insurance but that's a CubeSmart policy and not reflective of this location. read more

I had to move rather quickly due to a job promotion, and Britney couldn't have been more helpful. From the moment I called the facility to my arrival and my delivery, I was treated to an excellent experience. And easy to navigate, and Brittany gave me easy and clear instructions on how to enter the building. I also have some items that I was trying to get rid of and she made a great suggestion that I installed using. If you need a place to store, you're in good hands with Brittany. read more

It is very difficult to reach a local facility directly at the site your interested in storing your belongs. today 4 calls made.. 2 x pushed to a central # in a who knows where location ...that I did not want. I finally got through to the Norristown location, after many, many recordings and push this # oh then push this # and finally get through, and I had the person who answered - the "store manager" he couldn't hear me and hung up on me. I heard him 100%. Somehow the central number you don't want...heard me just fine! Then when I took the 4th time to call back, going through all those recordings, I apparently got to the local site number but then received a recording-saying sorry we are out of the office or off site now. WOW, why would I want to do business with a company that you cannot reach the local location that you are interested in? Exhausting. Has to be an easier way. read more

I found this location to be very clean and the staff to be very friendly and informative. However, when I was showed the "7.5 ft x 10ft" unit I had reserved and wanted to lease, I expressed that the unit did not appear to actually be 7.5 ft deep. I was assured that it was a 7.5 ft x 10 ft unit and I could measure the dimensions. Since I did not have a tape measurer and already had a truck full of my belongings, I opted to go ahead and load my things into the unit. When I returned the next day with another load of things I brought my tape measurer and found that the unit was actually 6ft x 10ft. I spoke with one of the managers and asked for a reduced rate since the unit is 20% smaller than advertised. They told me they are unable to offer me a reduced rate and that the dimensions of the unit are an approximation. I do not understand how a difference of 1.5 ft (20% size difference for the unit) from the advertised size and the actual size can be an approximation. Especially when all the other dimensions were accurate. I also do not understand how they cannot offer a reduced rate for a unit that is significantly smaller than what is advertised. Make sure you measure the unit you are looking at before signing anything. This is clearly false and misleading advertisement. read more

I won a storage locker at this facility today through an online auction because the owner didn't pay for it. The staff at the facility are nice, at least at first. However, upon opening the storage locker and trying to sort out its content, hundreds of roaches started moving around in the locker and on all the items in the locker. There was also a bunch of mouse droppings and shredded paper in the locker as well. I went up front to the woman at the counter and informed her of the issue. She told me that I could abandon the locker but I would lose what I paid for the locker plus the $100 security deposit they have you pay to make sure you clean it out. I told her that wasn't acceptable and that I wanted the owner's phone number so that I could speak to them and that if this wasn't handled properly that I would take it to the media. She told me "I can't give you the owner's number" so then I asked for the manager's number. She then called the manager and told him about the situation. He had her go back with me to look at the locker where I had to disturb more of the items in the locker to show her the roaches which she got to see. She then called the manager back and she told him I wanted a full refund which he finally decided to give me. These storage facilities are supposed to be routinely treated for rodents and bugs but obviously this one isn't doing what it is supposed to do. If you don't mind mice and roaches in your stored belongings then this is the place for you. read more

Manager Juanita was a major help. I literally asked her 10-15 different questions and she had the answers to all of them! Overall, the place is clean, secured and the employees provide great customer service. read more