Larry was amazing and was so friendly to work with. We were…read morein a bind after being scammed by a moving company and we needed a storage place that day. Within hours, Larry had one cleaned up and available for us. He was a true life saver. Not only was he professional, he was compassionate about our situation and worked with us even though it was after hours. We cant thank Larry enough. He's one of those people that truly make a difference. Matt and Debbie Murphy

Since Larry has become involved as the storage manager they have been very helpful when needed and…read moreavailable. He always calls back and is very willing to assist on any issue. Scott B.

Jack, the manager on duty, was a huge help in figuring out our storage needs. Thank you!read more

Greg Hall, owner of Used Kids Records in Columbus Ohio is involved in the theft of everything my…read morebrother and I owned from a Public Storage climate controlled unit in Worthington Ohio. Hall, along with several others, entered the facility without any right or authorization to be there and removed our property from a unit in which I had paid nearly $18.000 in rental fees before selling our property online for thousands of dollars... This is not rumor or heresay. This is information I have located online as well as information we have received from detectives with the Columbus Police department... Be aware, doing business with Public Storage is very risky... I'm including a link to the WSYX 6 news story about the theft that aired before the connection to Greg Hall and Used Kids Records was made... https://abc6onyourside.com/news/local/california-memorabilia-movies-film-prints-music-bride-of-frankenstein-king-kong-psycho-owner-wants-answers-after-vintage-vinyl-heirlooms-stolen-from-worthington-ohio-storage-unit-3-18-2022

I have received many unpleasant exchanges with this location. I have been demeaned, hung up on, and…read moretreated like filth. Customer service blocked my number after I attempted to file a complaint. The district manager has avoided calling me for a month and a half because according to the location manager, I "yell and scream and cuss them out", so the district manager is "hesitant" to return my call. The company has not fixed their online payment system for over a year now, and has no intentions of fixing it because "it just affects some customers, not all". I specifically chose this location for the location and ease of payment. This has been an absolute nightmare, and the location manager is not able to provide calls with me in my "irate behavior". While I have a stern tone, I don't scream and yell. I left several messages with the district manager, but she is always "on vacation" and can't return my call. So Customer Service has blocked my number, management won't return calls, and no one can provide any leadership information.... but they sure call to hound for late payments! Disgusting service and I will absolutely spread this experience.

Our 20 foot trailer was stolen, in its entirety, July 2022. The rv/trailer storage spots here can…read morebe a bit messy, but the center is also gated with code entry only, so we go figured it was mostly safe. They advertise that access hours are only M-F 9-6, closed Sundays. But according to the office girl, lot access is 24/7. Very frustrating to find out. There is a camera, but it only records the last 7 days. If theft happens prior to that, you're SOL. Police said this is the second theft in the last two months. A report was filed.... But we will certainly NOT be bringing them any more of our business. I suggest you look elsewhere.

Kathy at the Maxtown Rd location was very helpful and knowledgeable. Her customer service skills…read moreare excellent and appreciated. Thank you, Kathy! Thanks, Susan S.

Kathy, the manager, was very kind and considerate. She was very helpful and made the check-in…read moreprocess very easy. she also checked up on me as i unloaded to see if i needed anything further. Steve M.