4 months ago I rented 2 spaces. CS only allows a One time credit on One space BUT HAS NO ISDUE charging 2x Apllication fees. can we say comministic hypocrisy? I call the 800 number to pay And AUTOPAY sees both spots, asks for the amount for 1 space or maybe it's a special? then you deal with the robstaff who have ZERO answers, ZERO help and continue to tell you that they can't take the payment they called about DUHHHH. THE only thing that keeps me here is that it's very reasonable. except for an unreasonable system and Cadefile cadre. read more

Terrible customer service at this location. THEY did not charge my card one month as they had done for YEARS, when the card number and expiration date had not changed. When they finally made me aware the bill had not been charged, I immediately called them and reinstated the card. Yet they charged me $45 late for THEIR error. In addition, I wish we had chosen another location for storing our stuff. This CubeSmart location is old and dirty compared to others I have seen in our area and around the Southeast. read more

I was contacted by the manager at Cubesmart and solved my pin pad entry problem quickly. Very clean and safe facility.

Hats off to General Manager Rachael Mullin for attention to details. Very welcoming a d professional. Maurice Lewis read more

I relentlessly researched storage facilities via the web. Finally decided upon CubeSmart and thought I'd give it a try. I'm so glad I did!!! Linda and Miranda were so helpful and sweet! I knew I needed 2 units and they held them for me ASAP. And when they found out my movers weren't moving me in until later, they were kind enough to call me and let me move in later than my estimated move date. The facility is in a nice, safe location, super clean, and it smelled nice and fresh...a super big deal to me. Additionally, when I thought 2 units were enough (which it was not due to the amount of items I have managed to gather throughout the years), Linda immediately jumped on it and found me another unit. Move day jitters were vanquished because she was so helpful! High-5 CubeSmart!!!! read more

I've rented at CubeSmart for a year. My storage unit was robbed while I was hiking the Appalachian Trail. The robber must have picked the lock because the lock was intact. I stored everything I owned in there, and a lot of very valuable and priceless items were stolen. I reported it to management and he told me he filed a claim with the insurance company and there was nothing else he could do, that I would hear from them ASAP. I asked if he could look at surveillance videos and he said it was up to the insurance company and his work was done, that he filed the claim. I asked for the insurance company's number and he raised his voice and said "They will call you, I promise." Eventually, my nice friend asked again for the insurance phone number and he gave it to me. Turns out he hadn't placed the claim, and I did it myself. I called the corporate office to complain about the service he gave me, by lying, raising his voice and not giving me the insurance number the first 2 times I asked. I also wanted a small refund for rent to make up for the stolen items and being mistreated. Word got around to him from his bosses that I was unhappy with him lying to me and raising his voice at me, and when I went to move out and asked to use the truck they lend to renters, he bluntly said no. This was all a huge stress on me, and I wasn't able to fly to Arizona to see my mom after her heart surgery because of the ordeal. I've been very heartbroken about losing so many items, and the insurance company they use ended up not reimbursing me at all because my lock wasn't broken. CubeSmart is treating me like it is my fault and has used rude tones whenever speaking to me. They've done nothing to help or make things easier on me to move out, or extend a refund or anything. They simply don't care at all. Not to mention there are meth heads stealing things from units by picking locks and it isn't covered on insurance. read more

This was the best experience I've had with a storage facility, hands down. They were so willing to help me find the best value for what I was looking for and even helped me organize a seamless transition into another unit when I needed a smaller one. What I felt like was asking for too much, they exceeded my expectations. I worked with Miranda mainly and the rest of the staff were so friendly and helpful. Excellent customer service. The facility itself felt secure even when I went after hours and just an overall great experience. I will definitely be recommending CubeSmart and I am still satisfied with my current unit. read more

I was moving from out of state. Linda was an excellent help. She reserved the space for me and I was able to move much of my stuff from out of state. The cart they had wasn't working well. Linda and her team got it lubricated and it worked fine. I am really glad to have my stuff in a climate controlled area. Good experience. Got it all done in a few hours. read more

Linda S was perfect! Made us feel at home and helped complete the lease paperwork in just a few minutes. The facility is super clean! We'll recommend Cube Smart to all our friends. read more