Very polite, considerate and on the ball team. From the first time I called them to the packing,…read moreloading and delivery of our household goods we were pleased and impressed. This job required three 26' trucks and team of six. Highly recommend this company in the Chattanooga area.

COOKEVILLE/ CROSSVILLE is where they came from; this was not a crew from Chattanooga…read more I have never left a negative review due to believing ppl generally do the best they can & we all have bad days; however this is a warning if you care at all about your things. When I called for my estimate I repeated several times how heavy my things are; even mentioned that everyone who has ever moved me says it's the heaviest they've ever moved. So when my 2 men show up my size my heart sank, but I thought some of the strongest men I've known weren't very big; however these guys were also very young & clearly inexperienced. I decided I would just have to help & maybe this will prevent mishaps. For the 2 largest items I suggest they take out the drawers to decrease the weight; they told me they didn't need to; I mentioned everyone else has taken the drawers out; he said they didn't need to. They barely got the dresser out (wall is pictured) drawers are easily close to half the weight of this dresser. Eventually they became concerned about the weight of my buffet & called 2 more men changing my rate from $165 to $265, but ok if that's what we need to get there. Again I suggest removing the drawers on the buffets; but nope they know what they're doing. In the end a 6 foot Christmas Nutcracker was broken (no pics because they offered to dump it) my antique vanity, I'll say came apart because they told me how I can glue it back (smh) & broke the slab of TN marble that went on the vanity (pictured). While making the damage report they kept asking for the make & date..clearly no knowledge of how valuable antiques are & why they are valuable (impossible to replace) but according to them they're going to find me another piece of TN marble & the pulled apart bottom half was on me to repair (smh). In the end my buffet did not make up to my new place and they're solution to this was delivering it to anyone I could find OR they will SALE it for me and give me the $. Imagine something dear to you just pretty much being taken away, but what could I do. The buffet is what I used for my largest TV so I ask if we can get 1 of the tables we'd already put in my storage unit to set the TV on & they said yes. I didn't go to my storage unit to watch what they were doing, but when I went to put something in there later I see they have now put a very heavy chair partially on the only part of this antique vanity they haven't broken (top half) and the leg of this chair is running through my box spring (pics). I put the heavy chair in the storage unit myself due to wanting to make sure it didn't damage other items & damn if they didn't do it after all. So in the end I have all these damaged items & the bed they kept saying they we're going to put together for me to sleep on did not get put together; maybe this was due to my time running out, but overhearing the team lead telling them to slow down & quit being so fast made me think I was good on time. I was told I'd be compensated for the damage & the price over all was reduced a little. The guys were super nice until everything really went left; I'm not angry at them personally; in fact they would have to admit I was a very good sport saying repeatedly "I don't love anything that can't love me back". This crew were just clearly not the 4 men & a truck for this job.

I've read all the horror stories from disappointed All My Sons customers, but for several reasons I…read moreused them for my latest move. My experience started on a sour note. We confirmed a move date (a Saturday, busiest day of the week for moving) and waited all day for the crew to show up. They never came. ASM said they had truck problems and several staff no-shows. We had phone calls with several agents, and changed the move to the following Monday. The last agent promised make us top priority. Thankfully we weren't under pressure to a hard deadline. On Monday the crew showed up right on time. They were skilled, careful, and unusually speedy. We were loaded up and moving into our new space within the hour. Everyone of the guys were friendly, communicative, professional, and best of all, respectful. There weren't any work breaks, lazy team members, or excuses. Overall, it was a great experience for us, despite the delay and having to work out the details with several different agents, and I'm happy to endorse All My Sons for our move.

BEWARE! Worst Moving Company I've Ever Dealt With…read more This was the first moving company my partner and I have ever hired, and unfortunately, the experience was incredibly stressful and disappointing. From the very beginning, communication was a mess. The company called from multiple different phone numbers, making it nearly impossible to keep track of who was contacting us. On top of that, I never spoke with the same representative twice, so I constantly had to repeat myself. I reached out several times leading up to our move to confirm details, yet I didn't receive a clear response until just a day or two before moving day. We were moving from a two-bedroom apartment to a one-bedroom apartment within the same apartment community, just a different building. We did everything possible to make the movers' job easy. Earlier that week, we packed and wrapped over half of our belongings ourselves and moved everything into the living room for easy access. Our largest items included a desk, a king-size bed, three TVs (already taken down and wrapped), framed degrees (already removed, wrapped, and boxed), a three-piece sectional that had already been disassembled, and four chairs. Every tote and box was lined up so the movers simply had to carry everything to the truck. AMS classified our move as a partial move, so we were told it should take approximately 3-4 hours. Instead, it took 8 hours. We were also told we would receive a call an hour before the movers arrived. That never happened. When the movers arrived, they didn't introduce themselves, although we eventually learned their names later. One mover, Aiden, worked hard throughout the day and was efficient. Unfortunately, the other mover, Devontay, was the complete opposite. His carelessness caused significant damage to our belongings. He broke two storage totes, busted open the box containing our framed degrees, damaged several picture frames, and scratched multiple pieces of furniture. After unpacking, we also discovered that both of our computer monitors had been completely destroyed. I only realized boxes and totes had been damaged because I looked inside the truck myself. When I asked Devontay what happened, his response was simply, "Oh yeah, I dropped it. My bad." That level of disregard immediately made me lose confidence in the move. Throughout the day, I called AMS five separate times requesting replacement movers and a new driver, since Devontay was the only one with a CDL. Eventually, another individual arrived but only helped briefly before disappearing. During that time, Aiden was left doing most of the work by himself, with my partner stepping in to help. Aiden never stopped working, and I genuinely appreciate his effort despite the circumstances. Roughly two hours later, after a great deal of back-and-forth communication, the operations manager and several employees came in on what I was told was their day off to finish the move. I do want to acknowledge that the operations manager was professional, sincerely apologized, and did everything he could to address our concerns and get the move completed. I appreciate his efforts. However, that does not erase the overall experience. We were told on moving day that a damage claims form would be sent to us. Instead, I had to call multiple times over the following week just to receive it, and it wasn't sent until more than a week after our move. Overall, this was an exhausting, frustrating, and costly experience. Between the poor communication, damaged belongings, delays, and lack of urgency in resolving the issues, I cannot recommend this company to anyone. Do yourself a favor--save your time, money, and unnecessary stress by choosing a different moving company.

Customer service excellent they work as a team and the customer is the most important. Nick knows…read morethe business well and makes sure everything is taken care of. Darnell is good and so smart. They are kind and considerate with the customer belongings. Jennie meets with the customer and shows you how no job is too big.

Matt with boundless mover get it done guy. Thanks Matt for taking good care of me and my…read morepossessions. When I get ready to load up out of state, I will call you good company. People will not go wrong doing ambitious with you. In my opinion. At least I was treated very very well.

This was a wonderful storage experience! The facility is clean with easy use and access; it was…read morereasonably priced and the customer service was exceptional. I needed a unit short-term before a move to start a career in a new state and I was a bit apprehensive. The gentleman who assisted me was courteous, helpful, informative and ease my fears. I will definitely recommend you anytime!!! Thank you, Mary E

Went in today to help a special someone get caught up on their storage unit. Let the kind gentleman…read morein the office know of the circumstances that had lead to the situation at hand. He was more then helpful, went out of his way and knocked off a fee to help me.The staff here seems very courteous and would offer to even help. I personally would like to thank everyone there at this particular location. I'd gladly send people your way with any storage needs!

Do not rent trucks from here! I had a reservation for 10am and they opened at 9:30am. I get there…read moreat my reservation time and the door is locked. There is a manager number on the door to call and I do no answer, so I call the store phone. No answer but I hear it ringing. I start knocking on the door and the man finally comes from around the corner. This whole time it's pouring down rain. I paid extra for a dolly and he told me they didn't have them there that I would have to go to another store. Horrible experience

My unit was broken into sometime between April and August. I was not informed until August. My…read morecomputer and my guitar were missing. I went to the office to complain and I was told oh sorry that was too long ago we don't have video of that you might want to file a claim with your homeowners insurance. My stuff would not have been in storage if I had a home! Worthless! I would not use this place again if it was the only place available!!!

don't anyone use this company they steel your stuff and cover and lie this true I don't want the…read moresame thing to happen to anyone like it happened to us they wouldnt even try to find out what happened to our stuff or talk to us about it they just said gps cameras on the truck see cover you can broke or not it's ok but beware

2 MEN N A TRUCK SEPT…read more21, 2024 We chose to use this company because I have used them twice prior. I have a large amount of household furnishings, the last time I used them it took two full days to move us from Hixson to Soddy Daisy... It did not occur to any of us that they would quit in the middle of the move, and we did not realize that it would take two days. They stayed and finished the job and we paid for their services. It seems that things have changed. They want the customer to "guess" how many hours their services will be needed. If they need more time to finish the move, that's to bad. They now STOP working at the time allowed and refuse to finish the job. Myself and my daughter are both disabled and not able to move the boxes that were left behind. The whole point of moving a household is to move the entire household. They told us that "there are no boxes listed on the inventory" of what they were to pick up, so they refused to move them. They started a timer for 15-minutes, and said the 15-minutes Equals One-Hours work. They stood around watching each other or folding blankets instead of moving furniture, chairs and tables they left behind with the boxes. They were offered more money to complete the job - but REFUSED I Called and spoke to Catherine, the "manager". We verified that "boxes' were on the inventory list, as well as chairs and tables. She said she would look into the situation. She said that no one placed a call to the office that day - which of course would take more time. Catherine was supposed to call me back and said she would be able to offer me a discounted rate because of the situation. She never called. Two days later , I called Catherine and she is Now saying that a call was placed to a manager (not Catherine). She is saying the time was correct...( 2-hours to go to Dunlap and do 15-minutes of work. IT doesn't matter IF the job is completed - they are done working. So now all of the boxes, chairs, and tables that were left, have to be removed by Monday the 30th. For the next 4 days the weather is supposed to be RAIN from hurricane Helene. I have Stage IV Cancer and am not able to move heavy boxes down a flight of stairs to put them into my OPEN truck bed (again it will be raining). My daughter is also disabled - that is why we had to hire a moving company.. I never expected to be treated this way. What company only moves part of a household??? Then you have to Rehire them - with a downpayment and hourly wages (15-minutes - equals 1-hour), and just leaves