Moving to Chattanooga from Miami, needed to store my car at the last minute, while I fly back to…read moreMiami and pick up another car & moving truck. I could not find a storage facility at the last minute (everything closes at 6PM in Chattanooga.) Somehow I made it to Public Storage at on Cromwell, at 5:56, and that's when we met our angel, APRIL! Now April doesn't get paid for OT, but nonetheless she heard that we, my wife & I were flying out at 6AM the next morning and needed to store my car that night, April was kind enough & stayed past 6PM to help us. she set us up with a unit, and now my car sits cozy & SAFE thanks to April!!. I seriously don't know what we would have done without her, every storage place we called was adamant about closing at 6PM and we had no where to leave my car until we got back!? April's customer service skills is what separates the real businesses, the BIG DOGS of storage companies if you will, from the mom & pops that only care during business hours. Thank you April, my wife & I and grateful for everything you did!! Lou & Nanie

Tabby's customer service is OUTSTANDING!! she was very helpful, very welcoming, knowledgeable and…read morewent above and beyond to resolve my issues with my unit

Exceptional service! Derek went above and beyond to help me secure the right storage unit. He was…read morepatient, kind, and extremely knowledgeable. The entire process was quick and stress-free thanks to him. If you need storage, definitely ask for Derek!

From the owner: Extra Space Storage sets the standard for clean, secure, and hassle-free self storage. We offer a…read morelarge selection of unit sizes with a range of convenient storage options to fit your specific needs, and our team of experts is ready to help you find the right unit. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and easy. Reserve online, give us a call, or stop by today.

Office staff is nice and competent, if trained. One staff member was not trained properly…read more(manager's words) and it caused huge issues. Rented Aug 30, 2025 for $240. Nov 25 received notice of increase to $354. When I objected, I was given a 3 month discount which made my rate $263. My "discount" ends 3-31-26. I will be moving my business storage out.

Lied about cost. I was told price would not increase for the term I needed the space. 3 months…read morelater they doubled the price

4 months ago I rented 2 spaces. CS only allows a One time credit on One space BUT HAS NO ISDUE…read morecharging 2x Apllication fees. can we say comministic hypocrisy? I call the 800 number to pay And AUTOPAY sees both spots, asks for the amount for 1 space or maybe it's a special? then you deal with the robstaff who have ZERO answers, ZERO help and continue to tell you that they can't take the payment they called about DUHHHH. THE only thing that keeps me here is that it's very reasonable. except for an unreasonable system and Cadefile cadre.

Terrible customer service at this location. THEY did not charge my card one month as they had done…read morefor YEARS, when the card number and expiration date had not changed. When they finally made me aware the bill had not been charged, I immediately called them and reinstated the card. Yet they charged me $45 late for THEIR error. In addition, I wish we had chosen another location for storing our stuff. This CubeSmart location is old and dirty compared to others I have seen in our area and around the Southeast.

The main problem is the high rental rate that increases too much and too frequently. We're getting…read moreour stuff out of there as soon as we can. Would not recommend them for this reason.

I moved out. They keep the place clean so that is a positive. Raised my rates every year. Cannot…read moreaccess the property after 6pm. That is most ridiculous.

SCUM! Liars continue to bill my expired credit card on file, even when your account says zero…read morebalance! DO Not Use these Crooks!

This buiness is a scam. We used 2 of their storage units for a couple of months while we sold our…read morecurrent house. Once we moved to our new home which was 23 miles from our original home we were told now the addtional 23 miles made it a long distance move and charged us an addtional 2000.00 DOLLARS more for moving 23 miles from my original home. What a SCAM....Don't use this company !! They based stoled Two 61 Years out of 2000.00 of their savings. SO, SO, SO, DISAPPOINTED!! I guess some have have an extra 2000.00 to give away. Not me 8-(

My husband is going to get a huge kiss when he gets home as a "thank you" for finding this place…read moreon-line. In preparation for our upcoming move, I've been looking around for a place to buy a large quantity of moving boxes. Target, U-Haul, etc. And I have been really surprised how much individual boxes cost. Husband did an internet search and found this place and we realized the cost per box was really great! And they offer all the side bits too, like tape guns, and bubble wrap, and packing paper. I called around 11:30am and explained what I would need and the lady helped me with pricing and options and I placed my order. And around 2:30pm I received a call saying my delivery would arrive shortly. And about a half hour later, it was here! Even in ATL Friday afternoon traffic. And delivery was free!!!!! (I think you do need to order a certain amount for the free part) Everyone I dealt with were as nice as could be. I so highly recommend them. Fingers crossed that the rest of the move goes this smoothly!

Planning a cross country move and was very excited when I found this place. Only to deal with…read moreinsanely rude customer service. I'd rather pay a little more for people who aren't incredibly nasty to deal with.