I have been with this facility for approximately 3 years and there nothing great about it for example the first few months since I moved in the staff was the never consistent every weekend or a day when I had time to organize my unit the staff was always changing every time there I was meeting a new person and that was very annoying up from maybe last year till Mar of this year they had someone who was there as the General Manager and I have to say that was the only one that I peraonally liked off and on the site he recently quit due to the poor conditions behind the scenes of employment and being threatened of death by one of the customers
It was Hell everyday!!!!
I personally hated this facility even more because of the travel location I used to reside in Far Rockaway and that's already an hour and 30 min ride whether by train or bus and by the time I get there its too late to even put anything in my unit
I've had the worse experience with this facility since last year mostly because I'm such an organized person but with the lack of money and resources it was never easy for me neither the time frame was always the worse for me but when it came down to the forner manager he was the right one he was complex, not strict, but understanding, and dedicated and stood on business he treated everyone as a friend and went above and beyond for the job he helped me out in every way that was possible but now with this new general manager its been time for me to leave and find another
I have a lot of annomoxity from the fact of the recent incidentincident of my stuff being thrown away and no communication was done that was done and a huge problem with the HRA as well I don't like causing problems but this facility to me was a downgrade from the last one I had to vacate from and it broke my heart so bad because I was with the that one from 2019-2022 and it was the best but anyway I hated the bathroom here every rime I was here I never understood why there was no hot water or soap dispenser and everytime you needed something for the bathroom he was no where to be found he always had a horrible attitude and no one there really liked him but tolerated him.
The custodian there one day tried to talk to me and he's damn near old enough to bw my dad he had a problem with the last general manager and I sensed it everytime
I understand about having days off but you should have someone to fill in for the job the bathroom forever needed attention it was so bad to the point where whenever I was there I would ask all the time where is the soap to wash my hands and they gave me hand sanitizer it was disgusting has COVID not taught people anything about hygiene or do y'all remember the main condition of what happened because of COVID?
The last general manager helped me in so many ways he was so sweet and mostly forever made me laugh and was a person at heart the first meeting we didn't hit so well but the other time I came we were good and ull until now I knew it was time for me to leave but I stayed out of positivity and told myself not to ignore the signs and I did I allowed snakes to fool me yet again and thats why I don't recommend this facility to anyone
As a 3 year customer I have never been so angry in my life with a storage unit and I already knew I would find myself questioning if I should leave because I know me if something is off always trust it and if a facility doesn't have consistency with the staff and conditions thats the biggest red flag to never ignore
I am shouting out to the last general manager the best and only one that should be praised for his hard dedication and friendly gesture but he won't rwad or know about this review but thank you Steve Neri
You made my experience at this facility pleasurable and you not being there anymore only made me see it wasn't for everyone. read more