WARNING: Both locations have been bought out, and it is not…read morethe same. This was our go-to place for 13 years, but no more. I pre-paid for Christmas packages to be wrapped but they failed to make note of it. Paid again to get my packages. Had to go home, find the receipt, and bring it back to get a refund. Had I not kept the receipt, their ineptitude would have cost me double. Plus, the price for gift wrapping is now through the roof. OH! And there is a flat $2 fee to run a debit card. That's outrageous. The previous owners built relationships and treated people fairly. They had integrity and knew how to manage their business. These people are price gouging, and their service is very sketchy.

Pack N Mail came to the rescue ! Had a package that HAD to BE in Lawrence Kansas from Longview…read moreTexas overnight . It arrived by 9:15 following day ! Whew ! Thanks for the safe arrival .

This guy is a scammer he don't pay you all your money and he kept my tips then when I ask about…read morethem he fired me

They helped load our moving truck for our move from Texas to Arkansas. Showed up on time & worked…read morepast their scheduled time to get everything loaded. Wrapped, loaded and secured our belongings beyond our expectations. After driving almost 8 hours, we didn't have a single item damaged when we unloaded the truck. I highly recommend them and would definitely use them again. Thanks again guys for your help.

My brother hired movers for me and it took four hours & $600 to move within the same compkex from a…read morestudio apartment with 3 guys. I was also left to put my bed together myself and I have damages to my property & they scratched my brand new apartment floor. The gentleman where also late. I didn't make a big deal because moving is already stressful but service is not "5 Star". Would not recommend.

Definitely on of the worst moving companies and scammers out there. I had them do a complete pick…read moreup and move in June. My boyfriend passed away next to me In my bed a few days Prior. So understandable I did not want to be in my apartment and pack my things myself. They told be 800 at first and then ended up charging me almost 1,600. Come to find out when moving back in. MANY of my things had been STOLEN and damaged. PLEASE Don't use this company. They are crooked and made my situation worse then before, scamming me in a time of hurt and unimaginable loss. They were rude, showed up 2 1/2 hours late, took there time and were inconsiderate that I had just lost someone so close to me in my life. If I could give them zero stars I would. I hope these crooks go out of business.

Beware of the small print here. You cannot have over $5000 worth of items in any unit no matter…read morethe size. They will not cover any damages, even if the reason is they dont contact you when the roof fails. And the airborne mold now - wow!!!

We have been with them for about a year now and starting to see a decline. My FIL who is 84 was in…read morehis unit on a ladder when the lights turned off on him. Luckily he was able too get down off the ladder, walk all the way down get the lights back on, walk back just to shut his unit because he didn't want the lights to go out on him again. He told management about it but nothing was done. There are cockroaches that have been dead for the last month or so still laying around.

My wife and I stored our belongings here a couple months ago. We packed an entire 3 bedroom house…read moreinto a 10' X 20' storage unit. This facility is extremely high tech and secure! We opened the door to access the building and the door to our unit with an app on our smartphones. The move out process was also super simple. I highly recommend this storage facility!

This place is a scam. No human works there. The office is a room with a computer and someone does a…read morezoom meeting to talk to you. I had a reservation confirmed, but the person on zoom said there was no reservation and that they were out of the unit size I wanted. Tried to upsell me on a bigger unit.

AAA Etex Storage is the name on the building but they are SUPER sketchy and the name has changed…read moreseveral times, much like the prices. When we rented several years ago, there was an onsite manager, tons of vehicles, a dumpster, and the place was kept up nicely. Now it's a filthy, empty looking sh**hole. Some of the units clearly flood, as you can see where the rivers run through the place when it rains. Forget about any type of customer service. To get an answer to a simple question, I called FIVE TIMES, emailed twice, and still received no response. If you want to store anything of value, this is not the place!!!

From the owner: We provide self storage needs.read more

Had a 10 x 15 Storage Unit that I needed contents moved 8 miles down the road. All contents were…read moresecurely boxed and wrapped - so nothing movers had to do but pick up and relocate. Original quote was no more than half a day (which I thought was a stretch). They charge by the hour. They arrived at the storage unit at 10:00am. SEVEN HOURS LATER I was presented the invoice that included the time to go get a flat fixed, the hour lunch time, AND the time they spent trying to get the trailer out of the front yard after getting stuck. One star is a stretch....but the two young men that loaded and unload were nice guys. AND they called when they were on their way and were on time. ONLY positives.

They came recommended from the company moving us, to come pack our house up. Initially, there was…read moregreat communication. They responded back the same day and set up a time to come look at the house and give us a quote. He came out on Thursday and said he would call us on Friday with a quote. Wife and I had agreed we were going to use them, just wait and hear back. Friday came and went with no call. I waited until Saturday and nothing. I emailed the guy that came out to our house. Nothing. I then emailed the owner. Nothing. On Sunday, our moving company called and I explained I had not heard back from packers. He said he would call them. A few hours later, the owner responded with an email asking if we ever heard from the worker that came to our house. The owner explained he was out of town with a sick family member. I responded back that I understood completely but would love to get the quote back and get busy since our move was happening in a couple of days. No response again, from anyone. So we decided at last minute to pack our house and get it ready in two days! Communication has been horrible. The owner seems like a good guy and I understand he has a sick family member. But this is more about his worker that came out and never responded back. It has now been 4 days and we move in 24 hours.