Danny from Alco came out yesterday to perform our semi annual HVAC maintenance. He did a great job!…read moreHe is courteous, knowledgeable and professional. He found a few items we need to address over the next few months to prepare for this summer's heat. He carefully explained what repairs need to be done showed us where these problems existed. He also gave us a couple of options for moving forward. The estimates were thoroughly explained. We feel more than comfortable with his recommendations.

I live in Gladewater now. Back in November, I called Alco to repair a pluming leak in my house…read more They had done some AC work for us a few years ago and everything was done satisfactorily. The man who came to fix the leak didn't know how to find the leak. He made 7 holes in my walls. I paid him 2400.00 to fix the leak . He informed me at the end that Alco doesn't fix holes . I would have to get a sheetrock man. Then he said he could fix it but it would cost 350. He came when he got off work each day and made a huge mess. This went on for about a week. I finally found someone else who would come back and fix it for me. He did a beautiful job, but that cost another 900.00. Not to mention the job turned out to NOT be a 2400.00 job like they estimated. I would have much rather paid by the hour. Live and learn.

Absolutely amazing crew. Called them out to unclog a sink and replace a garbage disposal at my…read moreelderly (and slightly chaotic) mother's house--so you know the stakes were high. They showed up crazy fast, kept me in the loop the whole time, and handled everything like pros. Mom and grandma both gave them glowing reviews... which is basically the highest level of certification you can get. They knocked the job out quickly, made two old ladies very happy, and saved me from having to deal with it myself--which alone was worth every penny. Great service, fair price, zero stress. Highly recommend.

Goettle Plumbing I have used for years. Brent knows every pipe in my house! Always does a great…read morejob. My house was built in 1971.

"We Stand Behind Our Work" This is what the office manager told me. After $600 plus dollars, and 6…read moreattempts to stop my toilet from leaking sewer gas into my home, I was told to find another plumber, because they cannot fix the leak. I don't think that is what you would call "Standing behind their work". As disappointing as this is, what is more upsetting, is the discrepancies and the dishonesty in communication or lack thereof.

Great Service by Dustin, Danny, and all the crew members. They came right out the same day and…read morestuck with the problem until it was corrected. I "had" been using another service for many years, even had a service contract with them. When I called them (won't mention name), they couldn't come for 4 days. I called Ledbetter and they came the same day. Thanks Dustin, Danny, and all the crew members.

John did a fantastic Job, Installed a new water heater for me,…read more very professional and knowledgeable, as well as giving service instructions. Professional Job

it two trips for the workman to fix the leaky flush mechanism I requested. On his second trip I…read moreshowed the workman that he had not repaired the leak and that the old mechanism was still being used. This time I made sure he understood what I wanted. He replaced the old hardware with new. The flush mechanism has functioned perfectly since. I have not had professional plumber service in a few years so the charge was more than I expected. I paid him and that was the end. I would be ok suggesting Franklin Pluming to a neighbor or friend.

I called Lagacy Flow Plumbing because I had a water heater that sprung a leak. Jordan was able to…read moreget my door step within 2 hours. If you live in Holly Lake Ranch you know how hard it can be to get someone to come give service same day. Jordan asked me the right questions to find what solution would be best for my family and situation. I have 6 girls in the home, and we had to always be very strategic about showers and have a 10 minute maximum. NOT ANYMORE!! Jordan recommended a tankless water, That way we don't ever have to worry about running out of hot water ever again. I wanted to give it a week before writing this review to really make sure everything works as promised and I couldn't be happier. I am so glad Jordan came to my home and listened to my needs. If he didn't go out of his way to really talk to me about my situation, I would have just ended up with a normal tank water heater. Thank you so much Jordan and Legacy Flow Plumbing!! Yall have a customer for life.

Jordan continues to outperform our expectations. He was very personable, competent and efficient…read more Even assisted us with a secondary issue. We are true fans of this truly professional business!

Had a leaking water pipe in front yard. Technician showed up on time, confirmed the issue as…read moredescribed, and completed all work within 1.25 hours for $918.56. I had asked about a veteran discount to try and get the higher than expected price down a bit. He said he had already given me a discount, so he couldn't do that as well. Wasn't sure what the discount was, but if they do have a veterans discount it's probably better than the ~6% savings from the one he gave me. Work quality (as far as I can tell) was good, but price is extremely high considering the time and parts required. Won't be my first choice next time we have an issue.

Do not use! The guy they sent installed a gas water heater illegally (right next to dryer vent) The…read morepropane dealer informed us.. Would not call back after multiple calls. After the sixth phone call , he called my husband. back. The ladies in the office were always polite, however.The installer Chris then quits with our $10,000 check in his truck.. No hot water all this time. Then, after a week of calling , the manager begrudgingly sends two apprentices? who install a very precarious Dr.Suess apparatus to route gas line away from vent ..The apprentices /young men installed while mostly on the phone with Dr. Suess?..Meanwhile, stating "We are not sure if we will have to charge you" After we moved the dryer vent (we paid our contractor because we no longer had faith that this company would do it properly)it was reinstalled in an acceptable manner. I waited to review because this company gave the vibes that they would retaliate by some bogus charges . C. Woods technician also set out water heater on continuous VS demand which continually heats the water instead of when on demand-which depletes your gas much faster. There was no conversation about this. I found this company reckless and indifferent to this project , probaly because we are not in an affluent neighborhood and I believe they have some corporate accounts. Luckily, I was able to find the names and emails of the general managers of this company in case they try to send a delayed bill. Just like many established companies, poor attitude/work ethic will eventually run this company into the ground. I will try to post a picture of the original job.