This review is for the owner Dominick Restaino, who I had to call the police on.
Before writing this, I did some searching and realized that what happened to me actually HAPPENS A LOT, which is UNBELIEVABLE! There are so many reviews on Yelp, TripAdvisor, a New York Times article about when he was arrested for cheating customers, and numerous Google pages all about the owner and how crazy, unprofessional, aggressive, violent, and rude he is.
Three girlfriends and I went to dinner at 7:00 on a Tuesday night. We walked in, and it was PACKED, the owner/manager was walking around and just yelling "ONE HOUR!" to everyone. We went to the hostess and put our name down and waited in the overly cramped, obnoxiously loud entrance area, basically hovering over other tables with many others, with tons of waiters shoving to get through with massive hot plates. About 40 minutes later, I asked the hostess how much longer it would be and to tell her where we were standing. She was polite and said that there were only 2 tables ahead of us.
Fast forward a bit, and I went to ask again. My group and I weren't mad, or even annoyed, we simply just wanted to know. It also didn't seem organized in the slightest, which apparently is their M.O. In the middle of asking the hostess, the owner - Dominick Restaino - rudely interrupted and yelled "ONE HOUR!"
The rest went like this:
Dominick; "ONE HOUR I SAID!"
Me: "Me? No sorry, I'm not just walking in. We've been waiting already." I thought he must've assumed I was just walking in.
Dominick: "YEAH I SAID ONE HOUR!!!"
Me: "Huh? We've been waiting about an hour already...?"
Dominick: "You have a problem with this? FOR YOU, OVER AN HOUR NOW!"
(I realized that this man was upping our time out of pure spite like a lunatic.)
Me: "Umm what are you talking about? You can't just do that.. We've been waiting an hour already."
Dominick: Throws up his hands "YOU WANNA MAKE IT WORSE?! OKAY!!"
At this point, I walk away because I'm being screamed at and degraded in an already crowded and tense environment filled with annoyed customers also losing their patience and an owner (who I didn't know was the owner at the time) who has a Napoleon Complex.
I walk back to my group and as I'm retelling what happened and trying to make sense of it, he found my group and yells; "AN HOUR AND A HALF NOW HAHA!" with a smirk. My friend said "You can't do that, that's not how it works. You're going to be losing customers and business."
Then Dominick starts yelling "Okay, now you can leave! GET OUT! GO!" and tells his staff to "get us off the property."
We are completely dumbfounded and astonished that anyone, ANYONE, would treat a customer this way. I ask him, "Are you the owner?" and he says "Nope.." which I later found out was a lie.
We are absolutely disgusted and totally shocked with how we are treated, and people around us are just as disgusted too.I take out my phone to take a picture of him (from a far distance) to attach to this review. Actually, I wanted to also tell the owner that his GM was treating the business this way. I never imagined that he WAS the owner!
Almost immediately, a waiter jumped in my face with his hand up and said "No pictures, no pictures.." If you have staff trained to do this, clearly this happens a lot. As we are planning to walk out, the waiter went and told the owner. The owner marched over to us yelling, and then..
GRABBED MY PHONE OUT OF MY HAND...and refused to give it back.
I followed him and demanded he give me my phone back as it's illegal to take someone's personal property (OBV!), and he continued to smirk and say "Nope.." Everyone who was witness to this was appalled, to the point where they began yelling at him and saying how crazy he was (thank you, whoever you all were!) and then, in a true power trip, he began increasing THEIR WAIT TIME and then KICKING OTHERS OUT!
Rather than letting it escalate even further, I threatened to call the police. The cramped waiting area (that would never pass fire code) was getting even more tense and people were yelling and shoving. I didn't feel safe. So, after numerous requests and warnings to give my phone back, I CALLED THE POLICE. He said, "GOOD, call them!"
Three very nice Montclair police officers came and questioned us separately. They kept me away, and walked my friends and I out while they got my phone.
And here is what else the police told us:
- When the officer told him that he obviously can't just grab someone else's property, he lied and said that I HIT HIM ON THE HEAD WITH MY PHONE. The officer said he knew he was lying and that I could press charges, but that he is such a low life, that it isn't worth my time.
- This wasn't their first visit there and they knew it wouldn't be their last either.
- He's done much worse - like gotten into actual fist fights with customers.
- He is not a respected man among the community at all.
I URGE ANYONE READING THIS NOT TO SUPPORT THIS LOW-LIFE! read more