I gave this Cub Foods only one star because of seriously poor customer service. When I lived in Minnesota, Cubs Foods was my go to grocery store, I now live in Florida and was back in Minnesota last week.
I was seriously disappointed in how employees acted toward customers.
My wife and I visited this cub Foods on Saturday the 30th of June, we wanted to buy some Salmond fillets to cook for my parents. There was no one at the counter in the meat department and we had to hit the little call button. After about 3 minutes of waiting, two employees that work in the meat department walked out of the back, then around the counter and kept on going, leaving us both standing there wondering what the heck was going on. Finally someone came to help us and we went up to the check out. As we walked up to the cashier I said to her "hi, how are you doing?" She just stared at me and started checking out the groceries. So I asked her "did you hear what I asked you?" She looked up at me as if I had just spoken in another language. "I asked how you are doing?" Her answer was "Fine" and then proceeded to check out the rest of the items. We got all checked out and paid our bill with no thank yo, have a good day, or anything. My wife had to use the restroom so I stood by the exit door while I waited. I thought that maybe the cashier was just having a bad day and gave her the benefit of doubt, but when the check out manager walked by me, looking right at me, I decided to say hi and ask how she was doing, she just walked right on by without a word. Ok now four people in this store do not care anything about customer service and communication for that matter. These four people were not of any foreign descent, so there was no apparent communication barrier.
My wife and I both work in healthcare where customer satisfaction is paramount to getting paid, if its poor, everyone loses ultimately. You could have the greatest grocery chain in the entire world but if your customer service is horrible it will undoubtedly fail quickly. This is not an experience I ever expected to see from Cub Foods and I am seriously disappointed and will not visit this store again. read more