I have been donating my O-neg blood and plasma for many years after getting a pacemaker. I am 77…read moreyears old. My neighbor suggested I try BioLife, so I went to this location on Richmond Avenue. There was only one person at the Check-In counter so I had to wait 20 minutes. Once I checked in, which took 5 minutes, I waited another 5 minutes before seeing the first screening unit. The screening took about 5 minutes. I then waited for 10 minutes to visit with a nurse for a physical exam. The exam lasted only 5 minutes. The nurse told me I was not eligible to donate because I had a pacemaker. That's odd. I've been donating for years with a pacemaker without a single problem. I asked the nurse why the disqualification wasn't posted on their website. The nurse didn't apologize. So, I wasted $45 on Uber and 1 hour of waiting in lines just to be denied. This place was a zoo. They were short staffed which caused very long lines. I only met one staffer who was pleasant, the rest appeared to be rushed and unconcerned. One nurse appeared to be frantic while trying to move customers along. After witnessing all of this, I can't imagine why anyone would go here except those who were hard pressed to get some money. Thanks, but no thanks. I'll continue to donate for free at Gulf Coast Blood Centers where I'm surrounded by pleasant staff and get free snacks, including Otis Spunkmeyer cookies.

They don't change their gloves. same gloves from person to cleaning to new person. unsanitary…read more customer servic- rough, rude. patient care: no caring experienc.

I've been giving blood for the past 15 years at the main location, Bill T. Teague Center, on…read moreLaConcha Lane near NRG Stadium. I recently started going to the Westchase Center, which is closer to home. After several visits, I can honestly say I'm a fan. Carla, Ashley and Shonda are my hero's. These ladies really know how to take care of you. Their efficiency and customer service skills are second to none! Even when it's crowded, I've waited no more than 5 minutes for my appointment. I recommend completing the questionnaire on their website, which will decrease the time of your overall visit. My veins are small, they roll and are hard to find at times, but these ladies get it right every time. The center is clean and the chairs are comfortable, and recline back to help you relax. Each station has an individual TV with a remote, so you won't miss your favorite show. There's wi-fi if you choose to surf the web on your phone, or update your Facebook status. Or maybe you're just like me and you're spending that time checking in and commenting on Yelp. Whatever you choose to do, the center can accommodate you. The staff's friendly attitude makes you feel comfortable, and they remind you that giving blood saves lives. You feel like you are doing something positive for the community as the machine drains a pint of blood from your body. Blood is so important to keeping people alive, which is why every donation it called "the gift of life." Please remember to eat a decent meal and drink plenty of water before donating blood. The food will keep you from becoming dizzy and possibly passing out, and the water will hydrate you, which makes your blood flow faster. After donating, you can help yourself to the complimentary water, juice and snacks. If you are not a current donor, I urge you to rethink your position because you may need "the gift of life" one day.

I've been here a few times but this was hands down the best experience I've had here! I came to…read moredonate blood on my birthday and the process was super simple. From check-in till the time I finished was a 45 minute process. The staff here are so so kind! Everyone is super friendly and have great attitudes. My personal phlebotomist who took care of me today did a wonderful job at providing great service. She was friendly, kind, very attentive to me. They even made me a goodie bag for my birthday and I received a ticket to the Galveston Mardi Gras! Such a wonderful experience. I'll be sure to be back soon to donate!

In the midst of Covid-19 where else are you going to go out other than to donate blood? The woman…read moreat the desk was friendly and the process was efficient. This will likely be my regular blood donation site from now on.

Great family environment. I went to Texas last weekend to visit my friend and he suggested me to…read morecome here. I came here for cleaning. Both Doctors were extremely helpful and kind. They did not try to up sale me on any treatment that wasn't necessary. I had my treatment explained very thoroughly on what was urgent that I get done and on what could wait until later. I paid a fraction of the costs for my cleaning compare to what i was getting in NJ. For my friend's kids braces, they offered amazing family deals and more to offer if you have more than one kid. To add to that, they are open 7 days. My friend was very good with this timing thing cause we are Techies and hardly get any time on weekdays so all we get weekends . Now He is planning to bring them get their braces adjusted any day. Overall 5 star rating, from Price, to service, to availability, there's really not many offices that can compete. I have friends that paid double for their cleaning, colleagues who went to india for his wife treatment to avoid expensive cost and they wish they had came here after talking to them for my experience. Some place would charge over 5k for same work quality as apple. Highly recommend to all my family and friends

If I can put 0 I would it was my first time there and last time so unprofessional they call your…read morename to take you to the back and they walk off on you before u can even see what room ur going to I had to return back because there communication is so bad from front desk to the back they were worried about making sure they had the next day off on top of that while they're working on me, they're having their own conversation the dentist ohh did you cut a piece of cake for your husband to take home makes it why I had to return so unprofessional

good morning my name is Leonard and I recently got discharged from this place I can say before I…read morehad the patient advocate vouch for our well being it was a disaster ima leave it at that I did get my head in a right space leaving I would also like to give big shoutouts to the best workers they have first I would say ms Elizabeth, Ms Susanne, Mr Micheal , Ms Myranda, , Ms Nika, Ms ive , Ms Latasha, Ms Tamriah, Mr Eric it was other nurses who also were good to me and the other patients but majority I could tell was there for they paycheck and go bout they business and also ur phone call might get ignored just giving any individuals a heads up they don't care if your family is calling the front desk or the people running the unit don't tell u and I have witnessed that with other patients I don't know why they just do if the patients don't get in contact with they family themselves and communicate u would never know what's going on very unorganized in some ways , thanks voyages for yall did and I hope yall have a good life and future

If I could give ZERO starts I would. My son seeked for…read morevoluntary help. He made it to the facility Friday around 2 am. After several attempts to be seen, he signed an AMA. By law, a doctor have to evaluate him within 4 hours or communicate that they are planning to hold him past the initial 4 hours. That did not happened. They forced them to take medication without patients knowing what is the madication and what is for. They go to the extent to tell the patients that the reason they don't get discharged is because they don't take the medicine. The supervisor is as polite as a bag of rocks thrown at your face. Today on the visit, all the mild unit patients expressed the same concern, the place do not care about the patients and only care for money. There has something that can he done! These people are bullies and they are getting away with it. Please, do not take your loves ones to this facility!

I have been seeing Dr. Yang for many years. She is very knowledgeable and truly cares about her…read morepatients. Dr. Yang's Medical Assistant is the best.

For over 17 years, Dr. Yang has been outstanding. She is thorough and takes plenty of time to…read morelisten and explain carefully. I consider myself very lucky to have Dr. Yang as my doctor. She found a potential problem and followed up brilliantly. I would not change doctors for anything! She is the best!

We had a wonderful in patient experience. We were transferred from the med center. The staff is…read moresuper helpful and polite. The surgeon we worked with was great, very commutative. Don't write this off!!!

To whom it may concern, my name is Pamela and I'm filing a defamation of character complaint on one…read moreof your employees by the name of Justine. On April 27, 2026 I had taken a friend to the emergency room and I was blatantly lied on by (nurse) the name of Justine claims I was laughing at a patient in a crisis, "not my character at all". As I was standing talking to the intake Francis the front desk nurse had ask me to sit when he bought us to the back, and I told him I didn't want to sit down and he left. Justine came and told me to sit down, I was not outside of the room I was standing in the room, I was answering some questions to the intake person standing right on the side of her, while my friend went to have a test done. I told her I didn't want to sit, as she interrupted the conversation with the intake person and I she told me if I didn't sit down I would have to leave from the back, so I left. She never once said anything about privacy, and insisted that I go back to the front and I left. As I was in the front, Francis explained it to me about privacy and was going to allow me to go back and we agreed I sit down. Then she came to the front and told the front desk and told Francis to not allow me to go back to the back, so he didn't. I got her name from him to file this complaint due to the lie that was told on me by Justine. Justine had even told my friend who wanted me to go in the back with him that I was laughing at the patient and he had informed her that I wouldn't do anything like that at all, that's not her character. I have children and God knows that wasn't a laughing matter, it was really heartbreaking. I would like for this to handled expeditiously, a lie can really cause damage to a person's reputation and would hope to hear from you guys to have her terminated immediately. Please respond 2817325171Ms. Pamela and by the way I normally ignore issues like this. My sister was just there and when we to visit her everyone was so nice. I really don't like to complain but lying can really damage a person's reputation. I'm 61 years of age and this is really bad and I really want something done

Horrible considering calling cooperate to get them closed everytime I'm hear it's dirty and I'm…read moresuper uncomfortable. I never have a good visit here at the Kirby location it's way more comfortable and their way more understanding

Never coming back again the waiting and they never answer your call or text and when they do they…read morewill hang up.

From the moment I walked in I was attended quickly to the labor and delivery room. Mona was the…read morelady that was sent to me and from the start she was there till I had the baby. She was very nice and helpful throughout my labor and I was able to have a successful delivery thanks to her. I will say I found it a bit disorganized as after I had the baby I was waiting to be transferred to my other room for about 4 hours. There was some mistakes made while I was there but overall everything turned out good. I did love the fact that my baby never left my sight. He roomed with me throughout my entire stay. Overall everything turned out good. Compared to Sugar Land Methodist where I had my first child I would say they need to have friendlier nurses and be more organized. Thank you for everything! On a side note it kind of sucked that the cafeteria wasn't open on the weekends which is when I came in for delivery. My family had to leave to get food instead of being able to just stay and get something. It would be better if they could open weekends too. As well as the gift shop would be nice.

This place is an insult to hospitals everywhere. Although they do have VERY FEW great staff, the…read moreoverall attitude, compassion, or basic human decency left many of their "doctors" and "nurses" are severely lacking. I won't waste time explaining the specifics of my visit, but needless to say I would rather be treated by an animal infected with rabies than this "hospital" ever again

tl;dr - this is the most expensive way I've found to give your blood to someone who may or may not…read morebe a medical professional. The Yelp Deal: If you purchase this Yelp deal, you are only getting $10 off. It is NOT paying for a treatment. You will be charged another $99 when you go (total charge of $189 for a service that is normally $199). Also, double check the 5-star reviews - most are more than two years old and posted by people with few friends and even fewer reviews. Booking online: As soon as you book online via their website, you'll receive a phone call from someone confirming the appointment and asking if you have any questions. Keep in mind that the website does not mention how much services are going to cost unless you pre-pay with PayPal. So, I booked online with the pay later option then got the Yelp deal thinking I was covered for the treatment. Cost of the treatment is not a question I would have thought to ask the person confirming my appointment. Check in: You fill out some paper work and sign a few documents. Nothing too terrible or time consuming. Keep in mind that I arrived at my appointment 30 mins early and got into the room 10 mins early. At no time during the check-in process was I told how long the treatment would take but based on my research online, I had planned about 30 minutes. Consultation: Courtney took me to a private room and because I thought I was talking to a medical professional on my first visit, I went into a quick recap of what I was hoping to accomplish with these treatments. Courtney was overwhelmed by more than, "I'll take the vitamin bag" and called in Kirk to talk to me and to make me a custom bag. STOP SCANNING - THIS PART IS IMPORTANT: At this point in the visit, it still hasn't occurred to me how easily I'm convinced that people wearing scrubs are medical professionals and now that I think about it, at no point in this process was anyone referred to as a Doctor. Blood work: You sign a document that says you understand that blood work needs to be done prior to IV Treatment but the fact that they don't tell you what they're checking for (besides blood count) makes me very, very uncomfortable. They have your blood by your consent and you have no idea what they're going to do with it or who they are going to send it to. My anxiety takes me to a place where my blood results are now going to be sold with my credit score on the dark web or used in some sort of cloning experiment funded by ancestry.com. Seriously, I just gave them my blood with absolutely no follow up questions? I'm an idiot. The treatment: Courtney brings in a bag of yellow fluid and tells me that the chair I'm sitting in can recline if I want it to. I confirm that it should take about 30 mins and he says, "maybe 45." BTW, it took my bag an hour to drain. He checked on me a couple of times but only offered me a call button at the end of my treatment... to let him know when the bag was empty. If you decide to do this, please remember to ask for a blanket beforehand. I didn't realize how cold the fluids would be going into your body and of course that temperature is going to end up throughout your entire body. They did not offer a blanket or water or anything except the Counting Crows Pandora channel to listen to while I was in the room. An hour of the Counting Crows channel on Pandora. Please remember to bring your headphones. Check out: When I complained about the wait time, the new admin at the front desk told me to ask for the short bag next time. Seriously? Next time? Why wasn't that an option given to me THE FIRST TIME?! For those of you still convinced you want to do this, please (for me), ask for a blanket and the short bag. And if you could find out what they're doing with our blood, that would be fantastic. Also, she didn't know how to ring up the Yelp deal because I'm apparently the only person who has ever fallen for it. I arrived 30 mins early and was there for an hour and 40 mins in the middle of my work day. Considering their hours of operation, the cost, and the wait time - this is clearly not a service targeted to anyone who works regular business hours or (let's face it) even works at all. If this review saves one person $199... I'll feel way better than I did after this treatment. Let's talk about how I feel: Like someone who wasted money paying the tab for someone they just spent two unproductive hours with and who they are never going to call again. And two hours later, my urine is the same color as the fluid they had in the bag. Coincidence? Bonus: While I was impressed (and maybe a little hurt) that they didn't try to upsell me to anything else they were selling in the building (Lipo, Saxenda, Botox), I do feel like they are missing a HUGE marketing opportunity by not offering a Super Soldier discount - a bag a week for only $10,000 (That's a savings of $348)!

It's better off you go somewhere else. If you decided to come here for any reason please write down…read moreexactly the price and what you want. This my our experience. my niece got a major dental surgery and not able to eat solid food for a few days and feeling a little fatigue. She has fast metabolism and usually consumed a lot of food but not being able to eat solid food for a few days making her tired and lost some weight. We are hoping the Myers IV will help with her energy and recovery. We call in to check if we can come in that day and the price of the IV. We was told there are 2 types of Myers Cocktail IV , 1) $150 @) $199. I drove my niece there and decided to also get the IV while waiting for her, I ask about the Glutathine IV and was told there are 2 options 1) $199 and $250. We told the staff my niece with go for $150 option and I would go for $199. After we were done My niece was charged $199 and I was charged $275. We were both shocked. We ask them again and they told us these are the prices for what we got. We were not in a mood for argue with the staff. We paid and left. There is no price chart in this office or on the website so it hard to argue with them. I felt confident that I didn't ask for $275 option b/c in my mind my budget was under $200. However, I will give them the benefit of the doubt that there might be a misunderstanding or miscommunication between us and the office. But at the end we had to pay for more than what we were quoted for. That did not sit well with us. If you decided to give this place a try for whatever reason, make sure to write down the price and the services they quoted you for. The staff was nice and friendly, it hard for me to know who is responsible for this shady transaction, did they follow the business owner instruction? or was it their way of doing business. Why waste your money and have to deal with this. We will never come back here again.