Blood donation is the point of business. The care quality is standard. There is nothing no one doing here that is above and beyond Noe below standards. The associates are business adequate and direct. Not a personal experience facility. read more

Not professional talking g among co workers making donors wait extended time and miss when they stick

I have been donating my O-neg blood and plasma for many years after getting a pacemaker. I am 77 years old. My neighbor suggested I try BioLife, so I went to this location on Richmond Avenue. There was only one person at the Check-In counter so I had to wait 20 minutes. Once I checked in, which took 5 minutes, I waited another 5 minutes before seeing the first screening unit. The screening took about 5 minutes. I then waited for 10 minutes to visit with a nurse for a physical exam. The exam lasted only 5 minutes. The nurse told me I was not eligible to donate because I had a pacemaker. That's odd. I've been donating for years with a pacemaker without a single problem. I asked the nurse why the disqualification wasn't posted on their website. The nurse didn't apologize. So, I wasted $45 on Uber and 1 hour of waiting in lines just to be denied. This place was a zoo. They were short staffed which caused very long lines. I only met one staffer who was pleasant, the rest appeared to be rushed and unconcerned. One nurse appeared to be frantic while trying to move customers along. After witnessing all of this, I can't imagine why anyone would go here except those who were hard pressed to get some money. Thanks, but no thanks. I'll continue to donate for free at Gulf Coast Blood Centers where I'm surrounded by pleasant staff and get free snacks, including Otis Spunkmeyer cookies. read more

If you have ever had a malignant tumor in your life, do not bother to go through all the hassle to try and donate plasma here. You will go through the whole process, which can take a couple hours, just to get denied. Don't waste your time. That should be a question that should be asked upfront so you don't have to waste your time. read more

Scheduled my appointment online for first time donor from the time I walked in the building until the time I left everyone was very informative and kind. The office is clean and the music playing in background gives a good comfortable feel to the environment. My nurse practitioner was amazing she informed me of every step I would be taking including a protein shake, nutrients drink to help with my donation and aftercare tips. The donation beds are separated into sections and you are given a color to go to. I was aqua my phlebotomist Sade was incredible. She had gentle hands. I barely felt my stick. She is highly recommended. My donation lasted about 30 minutes and Sade informed me of the process to wait 15 minutes after donating just to make sure I am feeling ok to leave. I love donating as my way to help people in need and this location made me feel appreciated. Thank you Biolife team for the great experience! read more

BioLife Plasma Services - Front of building - Blood & Plasma Donation Centers Near Me - Houston-Richmond, Texas

Just look at my arm. Did fishing/probing on my arm with needle eventually found it but just 2 min in my arm felt weird and I saw a bubble being formed where the needle was. They did remove it quickly and put it on my other one so that's good ig. read more

BioLife Plasma Services - Arm after donation - Blood & Plasma Donation Centers Near Me - Houston-Richmond, Texas

I had an appointment to donate plasma on 1/19/2026 at 3:00pm. I checked in as normal and waited for a bed. Everything is good until I laid down on the bed and the Phlebotomist attempted to draw my blood. After she stuck my right arm she said my blood was not flowing and then called for another Phleb to try something. The other Phleb attempted do something, I don't know what and she never said, but whatever she did caused blood to splatter all over me. There were blood spots all over me. She said "sorry" and that was it and attempted to continue doing something. I did not feel comfortable from that point and told her to stop what she was doing. She said "well you'll only get half of the compensation for not completing the draw". I told her to get a supersvisor as that was not my concerned. A man arrived claiming he was a supervisor with not identification. He immediately started telling me to go to the dry cleaners and bring back receipt for compensation. I told blood does not come out and especially after it has been sitting. He said it does and that he has seen it happen. I asked if the dry cleaner says that they cannot get it out then what. He said have them dry clean it and bring back the receipt. My outfit was a $50 outfit gone down the drain and that's the best he could? So another guy arrives, Eugene, and what's to jump in the argument as if he was going to get me together. I asked him for the policy that recites those instructions. His eyes rolled and he referred me to the website. During our exchange I told him I was calling corporate and I asked for their names. He said he wasn't giving me their names. He again referred me to the website for corporates number and said that I could leave. I was able to see his name on his ppe mask and said "oh I see your name is Eugene". He became annoyed and walked away as I gathered my things. He said "good luck with your dry cleaning", "I hope you have a good day". The treatment that I expereinced at this facility is telling about their thoughts, professionalism, and lack of client care management skills at a super high degree.They treat donaters horribly. I was apprensive about even going to this place to begin with but I'm currently facing a hardship due to loss of employment. It doesn't even really matter why people are donating but the place is always packed with donors and that's job security for them, so as an evern exchange, they should treat people with dignity and respect. They don't know anyone's story that walks through the doors. That could have been the only outfit that I have and it could have been given to me so that I could have something decent and clean to wear. I'm outraged at the lack of compassion and snarky nice nasty condensending attitude that I received from Eugene. I'm sure he's yound enough to be my son. I cannot find a number to corporate anywhere. I am going to take my clothes to the cleaners as they stated and hoping they keep their word. If they do not, I am requesting full compensation for that donation based on the promo I signed up for and full reimbursement for my dry cleaning bill. read more

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Everything. The employees are rude and will hurt you physically because theyre not trained correctly. They pay you less and less with each visit which seems counter productive. Center is crawling with homeless; taking baths in the sinks in bathroom, hanging out in the front begging for money. This is literally one of the worst plasma places in Houston. read more

I've been donating for the past several weeks. I love that they have an app to schedule appointments, the nurses are very available and attentive if needed and the phlabomotists are mostly great. I have a list of their names based on my experiences and speaking with other donors. Not to mention the pay isn't too shabby. read more

Metro by T-Mob. 5Gg 5:47 PM Great V Type of Care V Care Quality V Office Experience I been going to bio for 3 months never had a bad experience, as I continue to proceed to come back, debbie has been great at what she do with her skills and her way with her words when shes communicating with u, very quiet professional and me haven mental issues and antisocial, talkin and seeing her will have u smiling thanks for Debbie ? read more

I had an appointment scheduled for this morning at 9:10am. I was up at 6am on this SUNDAY morning and ready to go when I read an email that said my appointment had been canceled by me!! I called the Richmond location and they said the CENTER canceled it and gave NO reason why! Now I cannot donate until next Friday! No reason was given for canceling me!! They have wasted my time, my day and with no explanation! Do not donate here! read more

Difficult to book appointments, called to ask if a very specific medication would impact eligibility to donate, the person was very rude and said I have to make an appointment and drive 30 mins to see their nurse to find out. If this is how they are with something so simple, I believe all the other reviews. read more

2 hours of waiting, setting up a profile, being pricked in the finger, only to find out the medication I'm on disqualifies me. Why wouldn't you start with this question? Instead, you just wasted a whole lot of labor, and a whole lot of my time! read more

No one hardly answers the phone when you call & if you need lab results back you might as well look for another place to donate. I've been calling for weeks trying to get results back and i can't get any response. read more

Just be careful.... bad stick...worse adjustment and a lot of time waiting for flobots to respond ... they typically will NOT respond to machine beeping so raise your hand. DO NOT use your dominant arm! You may lose use of it from 2-3 weeks My blood vessel either was broken so I had leaking blood/hematoma (hardening large lumps not bruising) under skin ... Rest Ice Compression Elevation didn't help ... pus and blood linking from injection location ... urgent care visit... infected arm requiring shots for 5 days and antibiotics Richmond location will NOT answer phones and NEVER return calls. read more

BioLife Plasma Services - Infected arm from donating plasma ... 5 days of shots ... feels like someone is stepping on my arm while trying to pull out a broken needle - Blood & Plasma Donation Centers Near Me - Houston-Richmond, Texas

I donate all the time and it usually is such an easy process other than long lines but doesn't bug me too much since I get that there's a lot of donors. Only thing I can really complain about is some techs need more training instead of deferring someone because a tech doesn't know what they're doing. Stay away from a girl named Merlin, every time I get her it's always a problem. She's messed up my arm multiple times leading to a deferral or always having to run back in for a rewrap because blood leaks out. Other than that most techs I get make the process so easy. read more

This location literally sucks their super slow because they're too busy talking and when I asked could I be helped by someone else because the lady working red was moving like a snail she said I was next, as if I asked if I was next and then was looking at me crazy because i politely asked could someone else assist me because I had to go to work this is a normally a 1hour and 15 minute process but today just getting through vitals took 45 minutes because the lady up front was too busy looking at pictures of someone's horse read more

just from my experience with them, I will say that this establishment not have their stuff together. Unfortunately, as much as I really wanted to donate plasma today, I scheduled it all via the app because that's how they had it set up for new donors, so I went on the app and set up my appointment for 6:40 seeing as that is the time I'm available. i've had all my paperwork with me. I went to the front desk and waited to be seen as instructions in front of the computers there and I was just stared at until they said do you need help and I said yes I'm a new donor and the lady told her coworker next to her that I was a new donor and before even talking to me she goes I'm gonna reschedule her. I understand if their policy is not to take new donors an hour prior to closing, but I think that should be taken off as an option for new donors, because I drove all the way over here from Cinco Ranch to come.. I had scheduled this two weeks ago it's super unfortunate. read more

I have had no issues at the Richmond Ave location in Houston. Quinn does a terrific job testing before you are able to donate, friendly and does it all with care. I really like Emily she is so sweet and takes her job very seriously. There are other gals but I can't remember their names they are so friendly and take great care of everyone sitting in their section. read more

My husband and I consider ourselves pillars of the community! We donate often. Blood, plasma etc.. Today we're leaving a review with a heavy heart. "MARIA" which was the lady assisting walk in customers. Very rude, short temper and felt as if we were being discriminated against. My husband requested to speak with a manager to file a complaint on the service that we're receiving. Yet, the manager never came nor would the manager provide her name when we asked the security for the manager info. He advised that he did not know it. Sad to say each person that comes into the BioLife building is there to not only provide help but to save someone's life who needs Plasma!! Let's keep that in mind when helping those who take time out of their day to help someone else's life!! Would love a follow up call or email from management as I am a business owner and take pride in providing excellent customer service! read more

I donated yesterday and still haven't been paid for it. they're able to give NO ANSWERS as to why ‍‍

For the most part my experiences are good here but they never get back to you. I have called and left several msg to get my results back for a protein test that they sd would take 7-9 days and it's been 2 wks and no one has emailed, or returned a single one of my plethora of msgs. The last time I was there I wasted an 1 and 1/2 of my time just to find out I needed the results of my protein blood test if I could donate. This is so unprofessional and shows they do not care about our time at all. Without donors they would have no business. read more

While BioLife truly has a solid team of screener's phlebotomists, what it DOESN'T have is competent management. A flurry of "unqualified" assistants (LIZ) are allowed to demean and abuse dedicated donors and Corporate policy because there's no real accountability at the clinic level! read more

The people at the Richmond clinic are always so nice and professional in everything they do. Today, my donation was handled by Londy. I had issues with my veins in past, but today..no problems. Londy was great! Minimal pain, and no bruising! Thank You! read more

I started going to this location in January. I used to be a donor at another facility, not BioLife and I have to say that this location is the best I have ever seen. The staff is friendly and the facility is clean. read more

When we make an Appointment for a Physical exam and Donation we are then told that Biolife can't scheduled our Exam today. And they won't have any available appointments until SEPT 14 ! Then why mislead clients into showing up believing that they will be Examined the same day? Also their is an older black lady with gray hair that doesn't wear any name tag and talks to clients like they are kids. She walks outside to say that 6 more people can come in. Then when less than that walk inside she says "I said 6 more, can't you all count? Very nasty attitude. If she keeps talking like this we will go to another Plasma center. read more

Eboni is one of the best phlebotomist at this Center very nice and respectful Always smiling and cheerful love her attitude every time I go there read more

They discriminate against people with mental health problems they denied me for having P.T.S.D problems after i waited for 2 hr, after they weigh you they ask you a series of questions oh yeah they pay you by weight their scale was off by 10 lbs I weighed my self when I came home off by 10 lbs . they suck read more

Most of the folks there treat me well, might get a grumpy or rude employee but for the most part they try to take care of you. If feeling nervous try to get Eboni as your provider when getting sticked in with the needle, she's sweet and makes sure you're comfortable through the donation, she's awesome and needs more credit for her work! read more

Don't waste your time. Appointments are worthless, I showed up 15 minutes early and still sat for an hour before being seen only to be told that they will not take anyone with sleeve tattoos because they refuse to stick through ink even if you have veins they can use, and they require that you can use both arms. This isn't listed anywhere on their website, by the way. I walked in with a fully visible tattoo - why make me sit a full hour? Incompetent and wasteful. Also other places pay more, even with their 'promotions'. read more

Some don't speak, some are rude, some act like they don't like their job. Each day is never the same. Customer service is up in the air on weekends. read more

It's getting really annoying to have to schedule an appointment but then wait over and hour to start the process. What's the point of an appointment. Most of these workers move slow it takes 30 minutes to get vitals and then 45 to get hooked up to the machine. Biolife NEEDS to do better read more

came here without a piece of mail that showed where i lived, so they let me come back after i grabbed some mail. the wait to give plasma was probably about an hour or 2. they let me skip the line (so nice). i kept having random problems with my account because i had a huge bruise on my arm. the doctor that was there that day was the most funniest and nicest person. the employees there were super nice as well. read more

Walked out after waiting for 2 hours. Never going back. I was going to be a first time donor and needed to go through all the processes but they took way too many patients to service and the wait time was way toooo long. read more

WHAT A HASSELL!!! takes forever for their website to load! I Scheduled an appointment then rescheduled with confirmation of scheduling twice although their database has no record(s) of so. Finding this out upon arrival I was in stress financially and physcologically due to confusion. I know they have a good cause but come on its time to upgrade their database/information system(s) I traveled about 50 miles. read more

This is my very first Yelp review and my fingers have been itching and I can definitely say that if I could grant negative stars to businesses I would, my brother recommended me this place and I scheduled my appointment ALREADY expecting to wait 2 hours based off of other reviews and I STILL decided to give them a chance I don't have a lot of money or gas to be driving to this location just for me to walk in be told to wait in the waiting room til they called me, I sat waited for over an hour ahead of my appointment and then when I go personally to the front desk she is dumbfounded that she forgot about ME and finally put my information in the computer and then said I have to wait another hour to get seen that is if my screenings all come clear so I get my vein checked, I've given blood multiple times and after the whole time I wasted they tell me I have to reschedule for next week. I walked out and didn't say a word. I'm so pissed and have never practiced the type of patience I had to have during this time at good ol BioLife:)))) read more

BioLife Plasma Services - Front sign of building. - Blood & Plasma Donation Centers Near Me - Houston-Richmond, Texas

I was turned away because my drivers license was expired. I had social security number, my work badge with photo. I show them my registration to vote. I showed my veterans id. Still turned away. read more

this location needs help , the staff is great . other than a few who act as if the don't want to work . but the wait times are ridiculous . there's no point in scheduling an appointment if you're going to have to wait 45 minutes past your appointment to even be checked in . they continuously try and scan you out of the money your supposed to make as well . it's sad they only offer you 20 dollars and won't even give you that . need to fix it read more

Are you sure you're desperate for donors, because your employees' attitudes say otherwise. Let's start with the rude girl at the front desk, who was also a condescending liar on the phone. Not the professional introduction to the company that anyone would expect and deserve. She told me 3 times to go behind Target... doesn't she know where she works? She also claimed that I couldn't use my electric bill to verify my address. When I arrived, I discovered that my appointment didn't exist on their printed list, so she (no idea her name since she covered it up with her lab coat, but I took pictures) makes an appointment for the next day... with someone else's name! Scheduling is not rocket science. The desk clerks made the executive decision to see me anyway, but after waiting an hour and I still had not been called, I had to reschedule. I was given an official appointment card for appointment #3. I arrived Saturday 9am. I told that girl how she mistakenly scheduled someone else's name instead of mine, and instead of apologizing, she snapped at me and lied again, in front of her co-workers. Every one in line was discussing the scheduling and other service issues with this and the 1960 location, so I'm not alone in experiencing frustrations at their incompetence. Then I'm told that, although I have not donated at the 1960 location, they had to call a manager to "release" me. I was assured this would be completed by the end of the day. It was not even done by Monday night. While I waited 20 minutes for her to make that phone call away from the front desk, she left my social security card and driver's license face up within view of everyone checking in. I took pictures. I called both facilities non-stop all morning and afternoon Monday, yet no one answered the phone nor returned my calls as promised. My $200 per visit voucher expires after tomorrow. Guess I'll take my business to someone who appreciates it. read more

I have asked to have files transferred to other location over a month ago and was told someone would call me back. no one called. made an appointment with other location today but something went wrong with appointment system. so i called back to fix and said our files still not moved. so i called richmond location again, no one answers. finally someone answered, gave her my information and she put me on hold. still on hold for 15 minutes. either no one answers, someone picks up and hangs up or your on hold for a long time.. still on hold read more