I was yelled at by Dr. Yang's husband (who is also an employee at the office), treated with disregard, told to go away, and told that the matter I contacted the office for was not important. Mr. Yang also gave me copies of another patient's full medical records due to his negligence in verifying my identity because he was preoccupied with speaking to me in a demeaning tone. He spoke to me in such a way that a grown man should never use towards a young woman, or anyone else for that matter. Dr. Yang herself ultimately condoned her husband's behavior by being careless in not taking initiative to resolve the issue. This office is extremely rude and unprofessional.
DETAILED REVIEW: I called this office after previously being seen to inquire about a bill that I received after the visit. Mr. Yang answered the phone and after I explained to him what I needed, he told me to call back "later" because he didn't have time to deal with my issue, because the office was "busy". I asked for a specific time and date to call back as well as his name, and he repeatedly stated " I don't know, just call back later," refusing to transfer me to someone else who would be able to help me. After repeatedly asking for his name, he gave me his first name, and told me he didn't have a last name and hung the phone up in my face.
I proceeded to go to the office to try and handle the situation in person with another employee only to find that the office was in fact not busy at all. Upon arrival, Mr. Yang was at the front desk and I let him know that I was the individual he previously spoke to on the phone. He immediately began to address me very aggressive including asking "what's the point of you being here, we can't help you", "go away, just leave", "your issue is not important, it's just XX amount of dollars on the bill just pay for it!" He even ignored me and refused my request for copies of my medical records. I asked to speak to the doctor (as she was the only other staff member superior to him there) and he refused to even notify the doctor I was there to see her. After threatening to report him for refusal of providing me with copies of my records he finally printed them out. He did not ask for my ID or any other form of confirmation of who I was and subsequently gave me another patient's medical records due to his negligence.
He then proceeded to call security after arguing with me regarding notifying the doctor that I was there and falsely accused me of impeding other patients of being serviced, but there was only one other patient in the waiting room who confirmed that this was false once the security guard arrived. The security guard tried to mediate the situation by asking Mr. Yang to ask the doctor for a good time for me to return and Mr. Yang again refused. The security guard waited with me in the waiting room for 3 hours (the office had closed by then) before Mr. Yang finally let the doctor know I wanted to speak to her and she later came out.
Instead of listening to my concerns and explanation of what transpired with her husband, Dr. Yang continued to interrupt me as I was discussing the matter, and continuously made excuses for her husband such as, "the office is short staffed and he is under a lot of pressure due to this, so I needed to be understanding". She continued to try to sweep the matter under the rug and tried to change the subject instead of taking ownership and seeking to resolve the issue. She had absolutely no concern with what transpired for the previous three hours, although the security guard also tried to explain the situation to her because she kept cutting me off. Once we discussed the billing situation, she stated that it is in fact her husband who deals with such matters and he should have helped me.
I cannot bring myself to think of any logical reason as to why this man treated me with such disgust and disregard and why Dr. Yang condoned his behavior. read more
