I stopped into the shop and was directed to someone in the back office who took my information. He…read morecame out to my truck, took measurements, and was helpful in the moment -- but didn't discuss any real specs. He said he'd shoot me an email, but I never heard back. At the time I wasn't fully ready to move forward, so I let it go. Fast-forward to about two weeks ago: I called to inquire about a suspension rebuild for my 2000 F350, including updating to the 2005+ axles -- which I know is a fabrication-heavy job. I was told the person who handles bids was busy and would get back to me that afternoon. I called early in the morning. I called back around 2 PM and someone, who sounded irritated, told me he was still busy. I called again later and was told, "He'll for sure get back to you." Two weeks later... no call, no email, nothing. I ended up taking my business to Rock Account. They answered the phone, asked me to come down, walked through all my concerns, built a plan, and even saved me money by identifying things we thought I needed but didn't. They gave updates, called when parts arrived, and sent pictures. Absolutely phenomenal service. I'm glad this shop is doing well enough that they can pick and choose who they call back and work with. But eventually, poor customer service catches up to you.

There is a lot to say about all of the guys at WFO. Knowledge is definitely top of the list. I have…read morehad a lot of work done with my Jeep and they have always been super helpful with their opinions on what should be done and what is most important. Trevor always gives me his expert opinion and Chris and Blake have always been amazing with their communication and scheduling. These guys are always busy but whenever something comes up with my Jeep, they always make time for me and that is huge! They have been for a while, but this will always be my go to shop for anything that I need

Great mechanic! Super friendly! Helped me with my Honda that needed an oil change and tire…read morealignment. Thank you!!! We will be back

I just wanted to say THANK YOU, GRANT! I am new to the area and needed maintenance done to my car…read more Grant was awesome! He is honest and more than fair. He replaced my air conditioning unit and gave my car the 100,000 miles servicing it needed. I am grateful that I have found my new mechanic! Shelly

First time there for a dead battery and engine mount. Sent on recommendation of customer and now…read moremy car is running great. Would definitely go there again!

Very helpful with the repairs on my golf cart and they have a large inventory of accessories for…read moregolf carts.

I needed some batteries for my golf cart. I called the man on the phone. We talked for a while. He…read morewas very knowledgeable. He told me the prices. They installed the batteries as on time he came and picked them up in a trailer. Installation was sweet. Then I had another problem with the charging circuit. He provided me with a second charger to see what the problem was. We found out it was another device. On the golf cart itself, stopping the golf cart from charging and. All is good. This is a fantastic service. Please call me at any time. I'm sorry I don't have any pictures.

I've taken my 2008 VW EOS there a couple of times. I will continue to go there. The front office…read morepeople are excellent, pay attention to what you are saying (and they translate what I'm saying into auto engine language.) Their exam of the car is thorough and, with my older car, they let me what needs work immediately and what I can expect to need work later. Coming from the Bay Area, I found their prices very reasonable. For services they don't provide, they will make excellent recommendations.

I am so grateful for the kindness the staff gives me and the professionalism and expertise they…read moreprovide to my vehicle. Their cost is dramatically less than the dealership! Their office is spotless which I relate to the detail they give to my car! I love this business and their staff!!!

Great customer service and work, even chauffeuring customers around while repairs and being…read morecompleted.

UPDATE: Danielle from Nuts and Bolts followed up with me on my service experience, even offered me…read morea free service to make up for the poor service, which is why I'm upgrading my review. I understand one bad tech shouldn't spoil the bunch.

I would highly recommend Above Auburn Automotive. Grant was professional, knowledgeable, and an…read moreexpert mechanic. He replaced my brakes (front and back) and replaced my water pump. My brakes feel like they did when I drove my truck off the lot 13 years ago, and the water pump is working perfect. He performed all the work in my driveway and when he left there was no sign of the work that had been done. The best part was that he came to my home and the price was no more (actually less) than it would have been if I had taken it to a shop. Super trust worthy stand up guy. I will definitely call on him again next time I need work done on one of my cars. Thanks Grant!

I was referred to Grant through a friend as I was looking to buy a truck on private party. He was…read moreresponsive, flexible with scheduling and arrived on time. His knowledge was vast and inspection very thorough. He saved me buying a truck that could have been a lot of headaches. Highly recommend!

Original Wheels & Accessories in Rocklin is hands down the best customer service I've ever…read moreexperienced at a tire shop or auto mechanic shop--no contest. From the moment you walk in, the team is friendly, knowledgeable, and just easy to work with. You can tell they actually know their stuff and take pride in what they do. Pricing on wheels and tires was very reasonable, and everything was explained clearly--what was wrong, what needed to be done, and what could wait. No pressure, no surprises. I think the head suspension tech/owner (Jim) might be the Michael Jordan of tire, wheel, and suspension installation. When I had an issue with something in my suspension, he showed me the part and explained why it needs to be addressed. I know a little bit about cars but Jim would explain an issue in a digestible way that someone with no car knowledge or mechanical aptitude could understand. That's a rare gift in the automotive repair industry. What really stood out to me is they don't move forward with any additional work unless you give the green light. That level of transparency and respect is rare. Also--random but worth mentioning--they have the cleanest restroom I've ever seen in any mechanic or retail shop. That alone says a lot about how they run their business. I'll be honest, I spent a bit more than I expected on both visits--but I left feeling 100% confident my vehicles were safe and the work was done right. That peace of mind is worth it. I trust the guys there, I trust their work, and I'll absolutely keep going back for wheels and tires. Already recommending them to friends and family. 6 out of 5 stars

I highly recommend Jim and Original Wheels / 4x4 Outfitters if you're looking to do a lift, wheels,…read moretires or other modifications on your rig. I was looking to lift my Landcruiser and checked in with a couple shops. I had a rough idea of what I wanted and when I mentioned it to Jim he was right in sync with my vision and made some helpful recommendations. He gave me great confidence in the plan. Ordering the parts was quick and easy and when the day came I dropped off in the am and picked up end of day same day. I couldn't be happier with the work they did and look forward to adventures to come. I also have full confidence in them standing behind their work. If you're looking for modifications, give Jim a call.