I stopped into the shop and was directed to someone in the back office who took my information. He…read morecame out to my truck, took measurements, and was helpful in the moment -- but didn't discuss any real specs. He said he'd shoot me an email, but I never heard back. At the time I wasn't fully ready to move forward, so I let it go. Fast-forward to about two weeks ago: I called to inquire about a suspension rebuild for my 2000 F350, including updating to the 2005+ axles -- which I know is a fabrication-heavy job. I was told the person who handles bids was busy and would get back to me that afternoon. I called early in the morning. I called back around 2 PM and someone, who sounded irritated, told me he was still busy. I called again later and was told, "He'll for sure get back to you." Two weeks later... no call, no email, nothing. I ended up taking my business to Rock Account. They answered the phone, asked me to come down, walked through all my concerns, built a plan, and even saved me money by identifying things we thought I needed but didn't. They gave updates, called when parts arrived, and sent pictures. Absolutely phenomenal service. I'm glad this shop is doing well enough that they can pick and choose who they call back and work with. But eventually, poor customer service catches up to you.

There is a lot to say about all of the guys at WFO. Knowledge is definitely top of the list. I have…read morehad a lot of work done with my Jeep and they have always been super helpful with their opinions on what should be done and what is most important. Trevor always gives me his expert opinion and Chris and Blake have always been amazing with their communication and scheduling. These guys are always busy but whenever something comes up with my Jeep, they always make time for me and that is huge! They have been for a while, but this will always be my go to shop for anything that I need

Great mechanic! Super friendly! Helped me with my Honda that needed an oil change and tire…read morealignment. Thank you!!! We will be back

I just wanted to say THANK YOU, GRANT! I am new to the area and needed maintenance done to my car…read more Grant was awesome! He is honest and more than fair. He replaced my air conditioning unit and gave my car the 100,000 miles servicing it needed. I am grateful that I have found my new mechanic! Shelly

First time there for a dead battery and engine mount. Sent on recommendation of customer and now…read moremy car is running great. Would definitely go there again!

I needed some batteries for my golf cart. I called the man on the phone. We talked for a while. He…read morewas very knowledgeable. He told me the prices. They installed the batteries as on time he came and picked them up in a trailer. Installation was sweet. Then I had another problem with the charging circuit. He provided me with a second charger to see what the problem was. We found out it was another device. On the golf cart itself, stopping the golf cart from charging and. All is good. This is a fantastic service. Please call me at any time. I'm sorry I don't have any pictures.

Tom is the BEST! Knowledgeable, friendly, went above and beyond to help us. We absolutely love…read moreour cart, and will share our experience with our friends!

I am so grateful for the kindness the staff gives me and the professionalism and expertise they…read moreprovide to my vehicle. Their cost is dramatically less than the dealership! Their office is spotless which I relate to the detail they give to my car! I love this business and their staff!!!

I've been talking my BMW to Euro Motors for a while now. I do my due diligence and call around and…read morethey offer the best pricing and amazing service. I highly recommend them.

UPDATE: Danielle from Nuts and Bolts followed up with me on my service experience, even offered me…read morea free service to make up for the poor service, which is why I'm upgrading my review. I understand one bad tech shouldn't spoil the bunch.

This is the second time I've gone to these guys and both times they've been GREAT!! Super…read moreaccommodating. Working me in between other jobs so they could get it done sooner. Helpful in every way. They truly care about their clients and are willing to help out in any way!!!! Love these guys!

He was very friendly and hopeful. Like the friendly neighbor next door. Made to feel comfortable…read more He was able to find out I had a very simple problem. And giving my situation. Being homeless. When I asked him how much. He said bless you and, get back up on your feet. And even offered to come back to install the part if I'm unable to myself. I would definitely recommend Grant to anybody who needs help. He's a great guy and trustworthy. I don't know if he's a real man. Or an angel sent to me today. But I feel blessed to have met him. May God bless you grant and all that is yours.

Excellent service. I needed a pre-inspection before buying a van. I got a quote very quickly and…read moreGrant came out to look at van within a few hours. He sent me photos and explained what he saw and what it would cost for repairs. Price was very reasonable for thorough inspection. I would definitely use them again and absolutely recommend them. Very professional

Original Wheels & Accessories in Rocklin is hands down the best customer service I've ever…read moreexperienced at a tire shop or auto mechanic shop--no contest. From the moment you walk in, the team is friendly, knowledgeable, and just easy to work with. You can tell they actually know their stuff and take pride in what they do. Pricing on wheels and tires was very reasonable, and everything was explained clearly--what was wrong, what needed to be done, and what could wait. No pressure, no surprises. I think the head suspension tech/owner (Jim) might be the Michael Jordan of tire, wheel, and suspension installation. When I had an issue with something in my suspension, he showed me the part and explained why it needs to be addressed. I know a little bit about cars but Jim would explain an issue in a digestible way that someone with no car knowledge or mechanical aptitude could understand. That's a rare gift in the automotive repair industry. What really stood out to me is they don't move forward with any additional work unless you give the green light. That level of transparency and respect is rare. Also--random but worth mentioning--they have the cleanest restroom I've ever seen in any mechanic or retail shop. That alone says a lot about how they run their business. I'll be honest, I spent a bit more than I expected on both visits--but I left feeling 100% confident my vehicles were safe and the work was done right. That peace of mind is worth it. I trust the guys there, I trust their work, and I'll absolutely keep going back for wheels and tires. Already recommending them to friends and family. 6 out of 5 stars

Big thank you to Jim and everyone at Original Wheels! I first spoke with Jim over the phone and…read morelet him know I was considering a 2.5-3 lift for my 4th gen 4Runner and also needed CV replaced. I came in the following week and spoke with him in person. Jim was transparent, honest and had a lot of knowledge to offer. When I didn't understand something, he showed me actual parts to help me visualize and understand (clamshell bushing). After going over options, I opted for Bilstein 6112s (3 inches)/5100s (1.5 inches) + rear springs, SPC UCAs, clamshell bushing and CV replacement. Labor cost and prices for lift kit/parts were are very fair here. Original Wheels also had everything I needed in stock for same day service so it was very accommodating. My 4Runner is a little beefier now and I just love the stance. Ride quality is very smooth with the 6112s considering I drive about 40 miles daily for work. I'll definitely be back in the near future for some 33's or 35's. Come check them out for wheels and tires as well, they have a huge selection, definitely something for everyone. I previously purchased Method wheels and Falken Wildpeaks AT4Ws from these guys a year ago as well. Absolutely my new go-to shop and would definitely recommend them to others!