Our life has been made easier having this pool service where they are responsive to unexpected…read moreissues as well as never nickel and diming us every month like our previous service.

Daniel Gelman, owner of Crystal Clear Pools, and son, did an amazing and excellent transformation…read moreof my friend's swimming pool!!! So grateful...highly recommend him! Barbara B.

Responded to a work form Pentair and didn't fix the problem. I would not ask this company to…read morecome back. He told me you yelp away. So I did... Poor customer service... Think twice when you are selecting pool service.

I would NEVER use this company. I've called them 2x's, over 2 days and left 2 messages (once…read morethrough Angie's list.) NEVER heard back from them! Why would I trust my pool equipment with them when they don't even return multiple phone calls?

Excellent service. Carlos was quick to respond and I got an appointment right away. He fixed the…read moreproblem immediately and even got the diagnoses right before opening the panels. The price was great. I will call him again if needed and highly recommend.

Wanted to charge me 1500 dollars for a quote that I could use for my insurance. My pool burned due…read moreto Eaton fire. I think this is called price gauging. Horrible. First contractor to charge !1500! For a quote.

Hayden is the man. Communication is key with pool people. He picks up the phone and actually…read morecalls and texts. Ask for pics and he sends them. No upselling, no BS and comes on time every week. Pool is happy and so am I. Give him a try. Thanks.

Thank you for the service and quality! Very happy with the way it turned out. Got a full deep…read morecleaning, chemical treatment, and filtered.

We had a very disappointing experience with Brothers Pool Service before service even began…read more At the initial meeting, everything sounded great. George was very friendly and thorough, and we agreed to a flat monthly rate of $260 that included all chemicals, salt, and maintenance. However, things quickly changed after the agreement was in place. Right before the first scheduled service, he asked me to go out and purchase 12 bags of salt myself, which made no sense given that supplying materials was part of what we agreed he would handle. When I pushed back, he instead sent a $300 invoice for the salt with no details--no brand, no weight per bag, nothing to verify what was being purchased. When I asked for basic transparency, he became defensive and repeatedly interrupted me. He also tried to justify not providing any details by saying he's a "licensed contractor" and doesn't need to share that information, which frankly made no sense. Being a contractor doesn't eliminate the need for clear communication and itemization, especially when you're asking a customer to pay for materials. We ultimately decided to part ways before service even started. If this is how issues are handled upfront, it didn't give us confidence in how things would be handled long-term. I would recommend getting very clear, detailed expectations in writing before moving forward.

What a HUGE DIFFERENCE in service Brothers Pool Service provides. We have Hayward equipment that is…read moreless than 3 years old - we have had many little problems... and it has become really difficult to get a response from Hayward. Anyway, our current service provider is super nice but not great at returning phone calls or requests for service. We have been trying for almost 2 months to resolve not being able to connect the control panel to the app, and not getting the heater on. I have texted and called so many pool service providers and can't believe how difficult it is to get a technician to come repair the equipment. Its mind blowing. Added to that the fact that the first three "Hayward Authorized" technicians on their website do not return phone calls or text messages. Long and short of it is George came out, super enthusiastic, VERY knowledgeable and a wonderful communicator. He clearly explained what the issue was and fixed it in less than 10 minutes. He had the app connecting to the control panel and the heater was coming on. It was SO simple for him to determine the issues because he is incredibly knowledgeable. Also, he gave me a great education on the system and I understand it better as well. I was so impressed I see no need to continue service with our current provider as it is nowhere near the level of customer service BPS has provided us already. Monthly service rates are super competitive. It is great that we can get weekly maintenance AND repair from the same company. They have it all and are clearly experts in the field. STRONGLY RECOMMEND giving them a call if you have any pool related needs!!!

Giles Pool and Spa recently resurfaced our pool in Ojai, replaced the edge tile, and repaired the…read morepool's exterior wall. Their quote was competitive, the work was excellent and on time, and George, the owner's, communication and suggestions were very helpful. We are delighted with the results. Their pool cleaning service is also very dependable. We have been using them for several years, and we highly recommend them.

Giles Pool does an impressive job taking care of maintaining our commercial pool, spa and all the…read morerelated equipment. Jorge and his crew are truly artisans. They are master plumbers, electricians and keep our pool looking and running beautifully. They even did the pool resurfacing last year, which came out stunning! They are responsive and do an above and beyond quality of service for us. Their expertise, skill and attention to detail is extraordinary.

I am so impressed with this pool service! I called Jeremy when I couldn't get an answer as to what…read morewas wrong with my jacuzzi from my usual service. Someone came right out and it was fixed the next day. I hired them for usual maintenance and have been really happy. When there is a problem it is immediately taken care of with top notch expertise! I recommend them highly...the price is very reasonable as well.

I was referred to Jeremy from a neighbor. I found Jeremy to be very knowledgeable, helpful and…read morefair. I had a number of items that needed servicing on my spa. Jeremy fixed everything, did a great job and I would highly recommend him.

amazing! I had them install a chlorine free swim system and now my pool is wonderful, no burning…read moreeyes or itchy skin. Must get a chlorine free system for good health. LPM was a pleasure to work with.

From the owner: We are a premier pool service company offering a wide range of professional services to maintain…read moreyour pool in the cleanest, safest, and healthiest environment. Our team of certified technicians with forty plus years of experience, are dedicated to providing our clients with the highest quality of care.

The pictures speak for themselves. What a difference in what our pool looks like now! We moved into…read morea new home where the pool had been severely neglected and contacted many companies. Authentic Pool was the first to get back to me, the first to come give me a quote and his prices were totally transparent and reasonable. He explains everything he's going to do and helps us understand the basics of the pool care between his visits and he's gone above and beyond to get our pool safe for our sons use. We are so grateful!

Billy talked to me in a very condescending way over the phone on 3 separate occasions over the 6…read moremonth period we used his setvice. The 3rd time I was asking questions about white streaks across the bottom of my pool. He said, and I quote, "I know exactly what kind of customer you are!" I said, plesse tell me, what kind of customer am I? He said the kind that complains about ecery little thing. I said "Billy, i have not complained once on this phone call. i have asked you questions about the bottom of our pool." I asked questions because we just spent $30,000 to have our pool resurfaced and there were no white streaks on the bottom of our pool when we hired Billy. We also asked questions once when our jacuzzi was not heating up and he spoke to my wife and I like we hadn't ever used our jacuzzi. He said the pool water was too high and cold water from the pool was keeping the jacuzzi cold. Ummmmmm, nope, we have kept our pool level the same for 15 years, and it has worked. But, no, Billy refused to even entertain our problem. I refuse to support a business that does not listen to customers. You should hire anyone but Authentic pool & spa. If you do, you will regret it, unless you are a man.