The same kind of customer service as when the store opened decades ago. Quality is the only thing…read moreyou can get here as well.

I came to Steffans with a pair of pendants that needed repairing. The team did a very nice job of…read morenoting my concerns as they were once repaired(not by steffans) and was looking for a more permanent solution. Safe to say they understood the assignment. They turned out awesome and even polished them like new!! So worth the wait and trusting Steffans with my jewelry. Thank you to the team! Highly recommended.

Called about a watch battery replacement. I was told it could be done…read more Drive there to find out the person who would do the work was on vacation for two weeks. Waste of my time.

Kind and friendly staff... We went to get a link put in a watch among other things. All repairs…read morewere great, but the link came out after 2 weeks or so. They put in a new link at no cost. Responsible care!

What an amazing jeweler! I needed my mom's engagement ring resized so I could wear it again. I was…read moreworried that the band was too thin from over 50 years of wear and tear. They assured me it would be good as new! They were right! I am over the moon with how beautiful it turned out! Thank you for taking such good care of my most precious sentimental piece I own!!

Some time ago we brought our $10,000 + Piaget watch to Timothy Grant Jewelry in Lake Zurich, IL for…read morea simple battery replacement. Although we did not know it at the time, the person who helped us broke two of the four screws that hold the back of the watch on. The person then handed us a small plastic bag containing the parts that used to be the watch. She said we would have to send the watch somewhere to be fixed. We then wrote a review of the incident on Yelp. A representative of Timothy Grant Jewelry called and asked us to bring back the bag of watch parts for repair. We came back with the bag and Timothy Grant Jewelry "repaired" the watch and asked us to take down the Yelp review, which we did. We paid for the new battery and left the establishment. This month the watch needed a new battery. We took the watch to a reputable jeweler. When he opened the watch to replace the battery, he told us that 2 of the 4 screws that hold the back to the watch are broken and the heads of the screws were glued in to present the appearance that the watch is whole. We then attempted to communicate with Timothy Grant Jewelry to resolve our issue. There has to date been no response from Timothy Grant Jewelry. We have had three negative experiences, first he broke the screws that held our watch together and handed us a bag of parts that used to be our watch, second he claimed he fixed the watch but fooled us with a fake repair by gluing the heads of screws to the watch, third he would to respond to us in any way to resolve the issue.

You description of him is spot on. I've been going to them for a couple of years and always have…read morethought he was rude. About a year ago I traded in an older gold bracelet after he's insistence the trade for a new one made great sense. I decided to purchase a new one with a different style clasp. When I expressed some concern that it looked flimsy he said "Don't worry if anything goes wrong with it we will repair if it's breaks" so I agreed. Well less than a month later I had to take it back for repair. When I asked him about the warming of the white gold he suggested I have it rhodium plated again. So after being charged 70 dollars for the platting and "repair" the clasp fell come rely apart within 60 days. Now they want $350 dollars to change the clasp and use some of the gold from the bracket. When I asked why cant it be fixed he said it just can't be done. When I asked why it was sold with a defective clasp he got all surly and nasty and stated the same things as mike such as " We're done here" and walked away like some kind of tough guy. Pipsqueak is the perfect term for Mark! The jewelry is overpriced and found the experience very unpleasant. The staff is rude and poorly trained in the field of gems and diamonds. When I was at the store another customer was complaining about a repair the had made that was unsatisfactory

The last two days I've stopped in and made some very big buys. I just want to say I was treated…read morevery well. Trish was very good to me she went out of her way to make sure everything was right thanks for your great service. tony. I will be back to buy some more.

Just had three pieces of jewelry adjusted/resized at Paradise Jewelry. What a great experience…read more Fast, friendly and obviously experienced. I was in and out in short order! Great Job! Stop in and see Jody! - the best! Had more 2 more pieces of jewelry in need of adjustment. Easy call: I returned to Paradise Jewelry, and just like last time, I found excellent, friendly service by some very nice people. Thanks again to Ruth and Tammy - great job. Need some jewelry tended to? Go see Paradise

All the ladies that worked there were so kind! loved meeting their doggy too. They charged amazing…read moreprices for resizing a tennis bracelet and doing a full clean on another bracelet!! I will absolutely go visit Paradise Jewelry again. Highly highly recommend, 11/10 :)

My wife and I used to shop there all the time. The place looks like crap, the jewelry is too much…read morecrammed together looks empty, handwritten notes on the door with tape old holding it. The floor not clean, the glass dirty. Very unprofessional looking. It was better when Kim was there! the next time that we want anything we are going to the mall.

I've been going to this specific store for 10 years. While not regularly you can tell there's a…read morehigh turnover. I actually just left there and I need two repairs from products purchased at this location. I will not be going back. The two people I interacted with were the definition of being TALKED AT and not talking with. So unprofessional. I was very upfront when I came in, and expressed what I knew and didn't know right away. They asked me the same questions over and over again... clearly not listening. They could've written down spellings or anything but kept asking the same things and no matter how many times I gave an answer or even said I didn't know, they just kept asking. Mind you, when i handed my ring over to show the missing stone they both laughed at it... rude. "Haha yea i can see it". ( Where I work we treat everyone like the spend a million dollars. )They were behind the desk only a couple feet away and it felt like I was being talked about, again instead of being talked to. The woman seemed to be in charge and I was really put off by her comments like "well as I was saying..." you haven't said anything, and I told u NUMEROUS times I didn't have a protection plan! I finally just had to be blunt and say "what is my out of pocket cost?" .... "$450"... more than half the cost of my item and she barely even looked at it neither did he. No explanation given other than "that's why I'm trying to find ur plan"... omg I told u I don't have one! I called another store and she explained why the price was so high. So nice, so upfront. I will drive an hour to her store before I ever step foot back at this one.

An extremely attractive display of lovely jewelry. The owner was more than gracious and is…read morededicated to her craft. I don't think I've ever felt so comfortable in a jewelry store. If you want someone that will work with you on what you want, I would strongly suggest this is the place to go. Yelp should note they are in a new location in Lake Geneva

I have fallen in love with Geneva Lakes Jewelry!! Lynn is a true gemologist, and really knows her…read morestuff! She is so creative and kind. I have bought jewelry from her, have had jewelry repaired and she has also redesigned jewelry for me and I have been super happy with everything! I recommend GLJ 100%!

Best service and expertise hands down! Woman owned business and the owner, Ashley helped me design…read moreand make the most beautiful custom engagement ring and wedding band for my future wife. Everywhere we go we get nothing but compliments. Couldn't be happier with the service provided! Highly recommend

Very nice and fast. Felt very comfortable asking for help in there. Young ladies willing to helpread more

Tried the Crystal Lake address but it was closed with a sign giving a phone number to call…read more Advised me to go to the Algonquin location. Brought a few Us Mint collectables but they Low balled me trying to get the whole collection for 1200. Went to the Coin show in St Charles where I sold 2 coins for 1200. Not a very trustworthy establishment in my opinion. $1000. Difference!!!!

My wife and I had some gold and silver coins we needed to sell. We visited two other shops and came…read moreback to this location because they offered the fairest price on the market. Nice, clean shop. I would recommend them.

I was shopping for an engagement ring going to all different places and seeing what's out there…read morewhen I met Olga at Bella Cosa. She was kind and patient with me, and explained to me a lot about engagement rings and diamonds. I kept shopping at different places and seeing different settings, but I never found the one that checked all of the boxes. But Olga stood out from all of the other jewelers that I was visiting, and I went back to visit her several times. We were able to put together a custom made engagement ring for less than some of the settings I saw at other places. She brought in some center stones that I was able to compare and pick from, and her pricing and selection was significantly better than loose diamonds I was seeing at online retailers. The ring looks fantastic, and I couldn't be happier. I'm really happy with the price that I paid for what I got. The ring looks fabulous on my fiancée's finger, and she gets compliments all the time from people who saw that ring sparkle from across the room. I can't thank Olga enough for working with me, her patience, and her no pressure sales approach. She explained things in great detail and answered my questions, no matter how ridiculous some of my questions were! Her and the Bella Cosa team knocked it out of the park, and I can't thank them enough!

Wonderful to find this (new to me ! ) jeweler . In this quiet & quite minimalistic jeweler's shop,…read moreI found individuals with clear knowledge of what fine jewelry is about. I happen to go in for a repair and found immediate and knowledgeable service. Thank you.Many of the family owned bussinesss are gone.. love to find one. RK