Even though they could not fix my logos caviar bracelets they were so kind and helpful. I will go…read moreback for all my jewelry needs and I have a lot. Moving to a new area means I need to find great businesses for my future needs. Nelson's Jewelers has been added to my trusted businesses!!

Nelson's Jewelry is located in the heart of Crystal Lake and has a phenomenal staff that are very…read morepersonable and kind, I highly recommend this store to anyone who wants to buy natural gemstones set in precious metals. They offer a variety of each type of gemstones and customization to fit whatever your needs might be ! It's always a great time talking gemstones and viewing their jewelry!

My husband and I had been looking for a right hand ring for quite some time but we were less than…read morethrilled with the merchandise offered at other area jewelry stores (not to mention the inflated prices,stuffy atmospheres, and snooty personnel). Even though we lived in the area we couldn't recall having seen any ads or mailers or anything for the Diamond Gallery and the store front is rather unassuming and can't quite be seen from 59. Either way, the husband, girlies, and I were out and about one afternoon so we decided to stop in and take a look. I must say spot on, other Yelpers! Spot on! Kevin's wife greeted all of us (including the kids) immediately upon walking in and offered us refreshments while browsing. While we weren't originally looking for a custom ring, Kevin and his wife helped us see what could be done within our budget and within our timeframe. Not once were we ever made to feel like our budget was insufficient. At no point in time did we ever feel like we were "being had" or like we were dealing with a "used car salesman". Kevin walked us through options, made recommendations, and even showed us some stones he had on site. He explained the things he looked for when selecting stones, settings, etc...and patiently answered all of our questions. There was a bit of a hiccup in the final delivery of our ring but Kevin managed to get everything sorted out and really went out of his way to do right by us. The hiccup wasn't anything catastrophic but Kevin's efforts were definitely welcome and much appreciated! He really went the extra mile to provide absolutely amazing customer service. Kevin is truly,truly wonderful and runs a fantastic establishment! Much thanks to Kevin and staff for the beautiful ring, an excellent experience, and the superior service!!!! I HIGHLY recommend stopping in if you're in the market for any kind of jewelry (rings, watches, bracelets,etc...).

I am so happy that I reached out to The Diamond Studio for a repair. This ring was a gift from my…read moreDad when I turned 18. After many years, I needed to get it resized. It was complicated because of the designs on the side. The folks at The Diamond Studio did a fantastic job on the repair. Now I can wear it again and think of my Dad when I do. Thank you for your attention to detail. You have no idea how much sentiment is attached to this piece.

Went there on a random day to try and get into the vaquero style scene, and the owner and his wife…read morefelt like they were your family from the get go. Made things easy for me to understand the difference selections of clothes they have displayed etc. And even helped looked for some outfits too. Definitely recommend to check them out, and even have good values and sales if you are looking for affordable options too. Gracias por todo it's Gabriel

Amazing experience I take all of my jewelry here to get clean and fix ,they do an amazing job and…read morethey do it fast highly recommend!

This is my FAVORITE Resale shop in the WHOLE Chicago area!! I have bought GREAT colorful, artistic,…read moreFANTASTIC clothes, shoes, Vera Bradley and other purses, and COOL, AWESOME jewelry, and MANY GREAT gift items for family & friends...I LOVE IT EVERY time I go there, as I ALWAYS find amazing things!!! Nina, Laura & Joseph are wonderful, kind, sweet and funny people and GREAT salespeople! I'm uploading only a few pictures of all I've found there! Oh, and I receive MANY compliments on everything every time I wear them!

I entered into an agreement with this business to sell a luxury bag on consignment, providing the…read morereceipt, box, and dust bag. The bag was in excellent condition. Initially, the price offered was very low, despite the business taking 50% of the sale. After some discussion, I agreed, trusting her because I was a frequent shopper at her shop. When signing, I asked if we should write down the details, but she said, "We talked about it, it's fine." We signed a 90-day contract--if it didn't sell, she'd contact me to decide next steps. After 90 days, I visited her shop. She seemed surprised and became aggravated when I started asking questions about the item because the things she was saying weren't adding up. I reminded her of the agreed terms, but she denied we had agreed. When she asked if I had proof, I realized I did not, which showed her true colors. She completely took advantage of me because she knew it was my first time reselling an item not knowing much about it. Seeing this, I chose to stop arguing. She had taken advantage of my trust. I decided to handle things properly and requested my payment. However, she kept delaying payment until I filed a complaint with the BBB and considered legal action. Only then did she finally pay. I do not recommend this business based on my experience. If I would've known it was going to be such a hassle because she was being difficult, I would've never even sold it at all. After all to me it wasn't even about the money it was more about the dissatisfaction and disappointment I had with her breaking the trust of a client who's gone for years. I can't imagine what else she's done to other clients of hers who have no idea of what's really going on...

Soooooo I understand you're a family owned business - and I love supporting family owned businesses…read more- but I have to say after hearing the bait and switch on pricing you pulled on my sister-in-law, quoting her one price for a job, and then when she and her husband came to pick it up, you claimed it cost more - and were very rude about it - I will go out of my way to not support a business like yours.

Had my wedding ring and anniversary bands resized. Customer service was good. They let me know they…read morewere busy ( summer and a store in a neighboring town closed recently) and got the rings completed in 2 weeks. They fit and look amazing (they cleaned the rings also).

Owners are very sweet. I am surprised by anything less than 5 stars…read more Quality: you get what you pay for It takes only $1 to get another one versus losing a $500+ ring Kindness: 10 out of 10 Atmosphere: 10 out of 10 Variety: 10 out of 10 Holds $1 items: 10 out of 10 Vibe: 10 out of 10 It is a store for all ages and seems to have futuristic type of fashion while also blending in different styles. Everyone can find SOMETHING that they love here... My mom & I love this place & go back whenever we have the chance. Great ways to gift, do goody bags, & more... You can get 10 pairs of earrings for $1. Where else can you find that? Good luck... Too many reasons to love this place

There is a large variety of accessory items.They carry costume jewelry (earrings, necklaces,…read moreStatement necklaces, earring/necklace sets), hair accessories, scarves and nail products. Most of the items are Made in China and I would stay away from the extremely cheap items - they don't hold up well upon use. e.g. the little barrettes for little girls don't snap well. Additionally, they are upside down if you try to use the matching ones on either side of the head. :-) Much of the merchandise is typically found in any accessory section and is priced very competitively. If you ask for even a better deal, you would probably succeed - the owners are very sweet and eager to please. My only real complaint would be the restricted hours. The store was the only filled store in this little strip for a very long time, but now there are some neighbors to help pull in more customers. I'm sure they will be able to hire clerks and expand their hours eventually. For now, they close early and are not open on Sunday. If you love to have a variety of costume jewelry, or have a little girl, you will be a regular customer.

I absolutely adore this place. The jewlery shop has been owned by three generations, and the love…read moreof jewlery most definitely runs in the family! My boyfriend got many pieces of jewlery for me there, and I love every one of them! If I ever need a repair on anything (whether it be my watch, necklace, etc.), he does it quick and the end result always looks beautiful!

had a very disappointing experience at Roger's & Hollands in Vernon Hills. I came in with my…read moreboyfriend's mother to look at engagement rings, which should have been an exciting and special moment. When I told the sales associate that I was looking for engagement rings for myself, she simply pointed to a section and said they were "over there." That section turned out to be entirely lab-grown diamonds. When I politely asked if they had any natural diamond rings to view, her attitude immediately changed. She responded in a dismissive tone saying you "get more for your money with lab-grown diamonds." I explained that I understood but still had a personal preference for a natural diamond. Instead of being helpful, she seemed irritated and said they could only show us the ring setting and then the diamond separately. We agreed to see them. My boyfriend's mother, who is elderly and speaks English as a second language, was trying her best to understand whether the diamonds were "real" or "fake." Rather than responding with patience or kindness, the associate became visibly annoyed and spoke to her in a condescending tone, saying, "This is a real diamond, it's just made differently than a natural diamond." The way she spoke to my boyfriend's mother was completely unacceptable. Jewelry shopping--especially for engagement rings--should feel welcoming and respectful, not uncomfortable or belittling. Between the dismissive attitude and lack of professionalism, we quickly realized this store did not value our business and chose to leave. I would not recommend this location if you're looking for respectful customer service or guidance during such an important purchase.

I never imagined I'd be writing a review like this about my engagement ring, but after years of…read morefrustration, I feel other customers deserve to know what my experience has been. My engagement ring has now been repaired four separate times because the same stone continues to fall out. After the most recent repair, the stone stayed in place for only two weeks before falling out again. At this point, it's obvious that the underlying problem isn't being fixed. The employees at the Schaumburg location have always been kind, courteous, and have genuinely tried to help. Unfortunately, they're limited because warranty decisions are handled by a third party. The Vernon Hills location, on the other hand, has been incredibly disappointing. Most of my questions were met with, "I don't know," and I left feeling like no one was interested in finding a real solution. What was especially discouraging was having the manager tell me that this particular stone is simply going to continue falling out forever. I couldn't believe that the proposed solution to an engagement ring was to accept that it will repeatedly fail instead of permanently fixing the underlying issue. I was told my ring is a Verragio design and that it's "delicate." I was also told that Rodgers & Holland no longer carries Verragio. If a setting is known to be delicate enough to require repeated repairs, customers deserve a permanent solution--not the same repair over and over again. An engagement ring should last a lifetime, not require constant trips back to the jeweler. I was told the warranty will continue covering repairs until the total repair cost reaches the value of the ring. When I asked how close I was to that limit, no one could give me an answer. How am I supposed to make informed decisions when the company can't tell me where I stand? I was repeatedly encouraged to attend one of the "Restyle" events, but the buyback program felt misleading. While they'll offer credit toward a new purchase, you're expected to spend roughly double the value to qualify. Why would I invest even more money with a company that hasn't been able to properly repair the ring I already purchased? At this point, I've completely lost confidence that this ring will ever be repaired correctly. In my opinion, it needs to be sent back to Verragio for a true factory repair or replaced entirely. Resetting the same stone again and again is not a solution. What makes this even more frustrating is that every time I pick up my ring, I'm told it meets "factory standards." Yet I can clearly see that replacement stones don't always match the originals. Some have appeared smaller or noticeably warmer in color. They may look fine under the jewelry store lights, but once I get home, the differences are obvious. An engagement ring is one of the most sentimental and expensive purchases most people will ever make. Instead of enjoying mine, I've spent years worrying about when the next stone will fall out. After years of repairs, countless trips to the store, and hearing "I don't know" more times than I can count, I've completely lost faith in Rodgers & Holland. A company selling luxury jewelry shouldn't normalize a ring that repeatedly loses stones or tell customers that's simply something they'll have to live with. Save yourself the frustration, the wasted time, and the disappointment. There are jewelers who actually stand behind the quality of what they sell. Rodgers & Holland has proven to me that it is not one of them.