Friendly professional service always provided. Attention to detail and an obvious pride in work is a constant priority.

Communication with this cleaning service was excellent. The list of items to be cleaned for a move out at our investment property seemed very thorough. However, since I was home sick, my husband checked their work once completed. He wasn't satisfied with a few things and thought they weren't as thorough as you could have been. The kitchen floor was still dirty in front of the kitchen door and all he did was take a wet paper towel and clean it up. They did mention the kitchen floor being a laminate was difficult it is to clean, but on the other hand, clean water without a chemical and a paper towel did the job. Same thing with the kitchen counter - there was sticky residue from an adhesive countertop paper the tenant had used and my husband had to clean it off the edges. Crystal Klear did get the top stickiness off but didn't it go around to the edge to remove it. My husband cleaned that as well. Also splattered paint that was on the baseboards and also the toilet from the painter weren't addressed, and my husband just picked off the drips with his fingernail to clean it away. One more thing, there was a label on the tank part of a toilet that wasn't removed and just left there. Although specifically not mentioned in my directives, I would think that they would take that off when they cleaned. When I received an email asking how they did, I replied with everything above and I never received a response in return. Very disappointing that the communication was excellent before the job, but when I pointed out things after they were done, dead silence. I don't think I would use them again. Although our investment properties in Oswego are on the older side, I still expect attention to detail with a cleaning service to get the place ready for a new tenant. read more

Crystal Klear Cleaning - An example of details that were missed that I asked to be cleaned. - Home Cleaning Near Me - Naperville, Illinois

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Needed deep cleaning after a hospital stay and they did an excellent job sanitizing my condo so I could be safe moving back home. Have had follow-on regular cleaning since then. Both times the cleaners were courteous, honest, reliable, and did an excellent job. Scheduling is easy. highly recommen. read more

Not good cleaning. I would not use them again. Hugh price poor work. A lot of promises and little delivery

I can not say enough wonderful things about this experience. Kim is so professional and pleasant. Such a joy to do business with. I had a Move In cleaning for a townhouse I purchased. They did a spectacular job throughout! Even the very dirty oven was cleaned beyond what I though they could do. It smelled so fresh when I walked in. It was well worth the money. I would highly recommend this company, and I would use them again. Thank you for all you do! read more

I had a bi-weekly cleaning service with this company, which was just okay. The cost was affordable for what they offered, and while the overall cleaning was fine, I wasn't a fan of the rotating staff coming through my home occasionally. However, my experience with their move-out clean was extremely disappointing. The move-out clean was scheduled for a Friday, coinciding with my last bi-weekly service. The owner called to change the date due to overstaffing, which was frustrating since this wasn't an extra service but part of an ongoing plan. Despite my reservations, I agreed to move it to the following Monday, as I needed the house cleaned before closing on Wednesday. When I visited the house five hours into the clean on Monday, I noticed that cabinets hadn't been cleaned out, and the floors weren't done either. The house was empty, so I'm unsure what took up five hours of cleaning. Before leaving that evening, the cleaner assured me the cabinets would be addressed. Yet, when I returned the next day for a final inspection before the buyers' walkthrough, I found most cabinets in the kitchen hadn't been touched. They weren't wiped down, and it was clear that attention to detail was lacking. I called Kimberly to express my concerns, and she acknowledged the mistakes, offering to send the cleaners back to fix the issues. However, by that point, I had lost trust in their ability to do the job properly. Even if they returned, I would have had to go back to inspect their work again, which I simply didn't have time for with the move-in to my new home looming. Instead of preparing for my own move, I found myself cleaning up after the cleaners. If this had happened on the originally scheduled Friday, I might have had more time and patience to allow them to correct their work. But I was out of time and energy. Kimberly did remove the cabinet cleaning charge, but I still paid around $300 for a service that I ended up finishing myself. Additionally, windows were not cleaned, which I later found out wasn't part of the move-out clean, but it added to the frustration. Overall, I do not recommend this service for a move-out clean if you're looking to avoid added stress during an already hectic time. The lack of attention to detail and the last-minute rescheduling made this experience far more stressful than it needed to be. read more

Kim's team is superior to any I've had before. Love that the products used are earth friendly, and very safe. Dakota is a dynamo, so personable, and detail orientated!! Love her! Thank you Kim and your team. You have helped me so tremendously to keep my home clean! read more

Used great products that were respiratory friendly and took away my wet dog odors (I love my furbaby but she loves to be outside and quickly gets stinky). Their staff is wonderful, the office is great to work with, I think they are the best kept secret - highly recommended for sure! read more

Crystal Klear Cleaning - Play area and dog hideout - Home Cleaning Near Me - Naperville, Illinois

Each time Kim's cleaning team comes to our home, it's always a pleasure. They are very friendly, polite, professional and especially flexible and cooperative working around who is working and schooling from home. When they are finished, it's a huge weight off of my shoulders that the house is clean and smells so good. It sparkles! Kim always makes it so easy to schedule the cleaning and the team is so quiet - you don't even know they are here. I LOVE having them come every two weeks. The house stays cleaner all month long! I'm super excited to see them next week, especially with all the Christmas stuff put away. If I had to clean on top of that, I would be in traction from back pain. I highly recommend Crystal Klear to anyone who wants to and needs to simplify life and maintain a clean and sanitized home! You will be so happy! read more

Crystal Klear Cleaning makes my family smile! there is nothing better than the feeling of walking into a clean home! My professional cleaner this week went the extra mile as she had an extra 15 minutes. In that time she wiped down my cabinets, white panel doors and all of the light switches (and surrounding area peppered with fingerprints). Thank you so much for your detailed cleaning. did I mention that the floors looked fabulous too? love this company for professional house cleaning! read more

I highly recommend Gloria to clean your home. Gloria is very efficient and her energy is endless. She makes me feel like all my wishes are her favorite things to make come true. Seriously! I walk around my house with a permanent smile on my face which is hard to remove. The clean smell of the house lasts for days, and I have two dogs. read more

I called them on short notice to get my Mom's house cleaned. The communication was great, very detailed, and gave me a clear view on what to expect. They showed up on time and did a fantastic job. I really appreciated the quick response and execution. read more