The receptionist who answers the phone has horrible costumer service she's very rude for no reason

LOVE this cleaning service. The owner is very personable and understanding which is important to me. The cleaning itself is top notch. My cleaning person makes my floors, appliances, and sinks shine. She also gets areas that are harder for me to reach (e.g., under the bed). I plan to stick with Simply Clean for as long as I'm in the area. Highly recommend! read more

I LOVE this cleaning service. The owner, Patricia, is very personable and understanding which is important to me. The cleaning itself is top notch. My cleaning person makes my floors, appliances, and sinks shine. She also gets areas that are harder for me to reach (e.g., under the bed). I plan to stick with Simply Clean for as long as I'm in the area. Highly recommend! read more

I requested the "Deep Clean" service, as it had been some months since my place has been thoroughly cleaned due to Covid (my regular cleaning lady has taken a hiatus and I can't do all the details). After doing research, I chose Simply Clean as a local business with good ratings. The young woman did a thorough job cleaning and I was satisfied with that; after she left I noticed that the plunger for the bathroom sink was split and the broken off piece remained on the sink, but this was not mentioned to me. Overall, good cleaning service, but if something goes wrong I would like to know about it, not discover it later. read more

Simply Clean - The split plunger for the stopper of the bathroom sink - Home Cleaning Near Me - Naperville, Illinois

Hired Simply clean for move out and was incredibly happy and impressed with their work. Would definitely recommend

The week of our wedding, my husband-to-be and I were scrambling to get everything accomplished, and with visitors coming at the end of the week, our house was in serious need of a deep clean and we ran out of time.... We chose Simply Clean after reading rave reviews, and they were correct! The team that came to our home was efficient, thorough and SO DAMN good. They left the place spotless....truly, I was speechless. Not one bit of dust could be found. Even places I hadn't thought of....they cleaned. I don't think our bathrooms have ever sparkled before. We have two small dogs who can get a bit barky at times, and the ladies were so kind and gracious with them. We will 100% be using them again in the future. read more

The cleaning lady who came to my apartment did an AMAZING job! My place was kind of a disaster when she arrived, and now it looks like a brand new apartment. I was VERY impressed. I would love to have her come again. She was fantastic! read more

My parents have used the same cleaning company for, like, 20 years. But our usual service has been unable to accommodate our house as of late. We needed an emergency cleaning like nobody's business a few weeks ago and Simply Clean did not disappoint. They were very thorough and super speedy. It's also so easy to schedule a time slot promptly. I just called again yesterday and I cannot wait for them to visit us for the second time tomorrow afternoon! My dad will definitely continue using their services. read more

Great job cleaning and Patricia is extremely responsive. We had a deep clean done and will continue working them.

house cleaning. staff could not speak English. almost impossible to direct them to areas of concern. cleaning was good but ...

So after my unsatisfactory review the scheduling manager, Patricia, contacted me to offer a complimentary cleaning sine I was dissatisfied. The difference was like night and day. She spent 4 hours and was super thorough. The issues of things they don't do is a bit perplexing (wash dishes, or move furniture to clean behind it). The other things they don't do were not important. But now that I understand the heavy cleaning (baseboards, floors, blinds, etc) leaves me with very little to be a slave to... and I'd consider what I have left is a "touch up". I now have the energy to tackle my linen closet and get it organized (something else they don't do). I'd give them 5 stars if the "not do" list weren't so long and since my daughter in TX has a service that does it all! I understand about liability etc but the "not do's" are left on my plate. It's okay, I understand. BONUS, Patricia asked for a screw driver and tightened my toilet seat... unexpected but much appreciated, also made suggestions on granite polish. This was pleasant and I was pleased! I guess it's all about communication, expectation and attention to detail. I plan to use them regularly! read more

Fabulous. The crew of two ladies who showed up were right on time and wasted no time getting started. We had a couple areas requiring extra reach which over the phone they told me might not be do-able. Well, they got it done with just a little help from my ladder! We did a whole house deep clean and the price was worth every penny. The price was reasonable for the service for sure. They even found a shirt I had written off as gone forever so I know for sure they checked under every piece of furniture and crack and crevice. They even made all the beds that day and arranged stuff in the bathroom in a very organized manner. The only reason I gave 4 stars is because they missed my oven, but again, over and above in many other areas. So much so I think I'm going to sign up for one of their more regular plans. I highly recommend Simply Clean! read more

We have used Simply Clean for recurring cleanings in the past and were always so happy with the work they did. We recently moved and we hired them to clean out our previous residence. We were thrilled with the work they did. They even did work over and above what we expected. We had gotten quotes for clean out moves from other companies and they fall right in the middle price wise, but you get top notch work. Having them do the kind of work they did made the stress of moving a little more bearable. They cleaned out all appliances and they even swept out the garage which was a very pleasant surprise. We will use them in the future and they will be the only ones we call if we need cleaning services. Don't hesitate, you will not be disappointed! read more

Although I originally gave Simply Clean a 3 star review, I am back to say they deserve the full 5. After leaving my review, with only honest intentions and feedback, the owner reached out to say they appreciated the criticism, but really want all of their customers to achieve that *wow* five star type of feeling. We agreed to giving Simply another chance, and they did NOT disappoint. Our second appointment was with only 1 cleaning lady, versus the previous 2 - and she knocked it out of the park. I could tell she worked hard and she left no stone unturned. The place was shining and we truly feel like she went above and beyond. We now will continue utilizing Simply as our normal house cleaning company. Thank you Simply! read more

I used Simply Clean for several months before the Covid shutdown in March 2020. I stopped using them because of Covid, but was increasingly disappointed in their work. I originally had them coming every week, and asked them to clean the kitchen/eating area, family room, laundry room, master bedroom/bath and powder room. We are empty nesters and the rest of the house is rarely used. I expected 2 - 3 hours of work be performed to fully clean, including all floors. Over time, they were in and out in 45 minutes. Counters were not fully wiped down, just wiped around. Floors not really touched at all. A complete waste of money. read more

This company is awesome! Communication is top notch and the cleaning of our duplex was excellent and thorough. We will definitely use this company again for the cleaning of our home! read more

I used Simply Clean twice now for whole house deep cleaning. They did an excellent job both times and the price is reasonable. I will definitely have them back. Thank you for the great service. read more

I've used so many cleaning services I can't even count them. Simply clean has been the best thus far in every way.

I write this review as the cleaning crew continues to work inside my house. I called them hoping for a deep spring cleaning, and they have delivered on their promise. I am already incredibly impressed, and they are showing no signs of slowing down. They showed up right on time with all of the equipment they would need, pet my dog for a quick minute, and then got straight to it. The two ladies who came to my house were incredibly professional and friendly, and they are leaving no stone unturned. My house truly has never been this clean! read more

Simply clean has been cleaning our house for about 2 years and our lady goes above and beyond for us! Not only does she throughly clean our house but she does things that I wouldn't have even thought to ask for or thought was part of her job description, for instance she cleans the hair out of my hairbrush! Also, my dog also adores her and she does a great job cleaning despite him thinking she's come over to play with him, read more

Very pleased with "Ava" my regular cleaning girl. She arrives on time or early she asks me how I am talks to me keeps me company she does a great job cleaning I hate chemicals using natural products makes my house smell amazing! Brings her own products will do what I ask keep up the good work! read more

My only reason for 4 stars is that the cleaning products that the ladies used were not natural, which is what is stated in their business description. There was the standard Lysol and Zep products in their caddies alongside Mrs Meyers Clean Day. They arrived exactly on time and did a wonderful job cleaning our house after we moved out. The appliances are gleaming, and the wood floors glowing. They did an excellent job on the bathrooms, and stayed until the job was done (8.5 hours) for the same price quoted. Paul had excellent communication and answered all my questions leading up to the appointment. My only recommendation to others would be that if having green, natural cleaning products is exceptionally important to you then make sure you let them know before the appointment. I would definitely recommend them, and if I ever need a cleaning service in our new home, I will call them first! read more

Simply Clean came yesterday for a 1 time deep clean and they were EXCELLENT! They were on time and did a magnificent job. I will be using them the next time I need deep spring cleaning! read more

I had been using another service when I was living in the city, and stayed with with that company when I moved to Naperville in 2012. Unfortunately, the Naperville franchise of the previous cleaning service was terribly managed and I was very unhappy, so I began looking for alternatives. I don't remember how I found Simply Clean, but I'm glad that I did. I filled out the contact form on their website, and was contacted by Ovis about an hour later. He confirmed the specifics of the service (number of rooms, etc), provided proof of insurance (which I requested), and said that if I had any special requests or problems with the service to let him know. My first clean was scheduled with Indra, and she's been coming every other week since then. Indra is wonderful. She is always right on time, and does an amazing job -- much better than I could ever do myself. She is also genuinely friendly and kind. I have a cat (Holly) who likes to investigate while the upstairs bathroom is being cleaned, but Indra isn't bothered by the interruption (she also has a cat). She has a gentle way of talking to Holly (which I can overhear from my office) that is endearing. Based on my experience over the last 12 months, I highly recommend this company and their cleaning services. read more

We used Simply Clean to have our home "deep cleaned" before moving in. The ladies did an amazing job! They went above and beyond to make sure everything was perfect. Patricia was great with helping to coordinate everything. I would highly recommend their services!! read more

This is the first time I've ever used a cleaning service, and it won't be the last. During my third trimester, I started noticing every speck of dust and every cob web in my house and became very frustrated I couldn't clean as thoroughly as I wanted, so (to save my marriage from crazy pregnancy hormones) we decided to get a deep cleaning a week before due date. Long story short, I'm amazed at how clean my house is. The two ladies that came went far above my expectations. The shower had been a bit moldy, and it sparkles now. They even cleaned the inside of the microwave. We have white trim and a black dog, and all trim is clean. This went from a "only once because I'm pregnant" to us deciding we want to get deep cleaning twice a year. I've already recommended them to my family in the area. Overall, super pleased!!! read more

We bought a house and once we closed on it we realized it was FILTHY! Slightly panicked, I called Simply Clean and they were able to schedule a cleaning within a few days. Two ladies arrived at my house for my appointment, and they were top notch! Anyone would have been overwhelmed with the tall order I threw in front of them, but these ladies did a great job! They cleaned every detail and I was totally impressed! Also worth mentioning, the price was extremely reasonable. I was thinking I'd have to pay an arm and a leg for a whole house deep clean, but that was not the case here! I am planning to call Simply Clean back to do regular bi-weekly cleanings for me. read more

We're getting ready to list our house and had Simply Clean in today. We went with the Plan C deep cleaning and our cleaner did a fantastic job! Everything is spotless, and despite nobody being home during the cleaning we can tell there were no shortcuts. Patricia was prompt and professional with scheduling via email. This was worth every penny - if we weren't moving out of state I would absolutely have them in for regular cleanings but I'll be sure to recommend them to friends and family in the area. read more

I had Simply Clean out yesterday for a long overdue whole house cleaning. The cleaner was right on time and very friendly. She did an amazing job on my house, it hasn't been this clean in years. I would highly recommend this service to anyone that needs house cleaning done. read more

Thank you Simply Clean for your great service. I don't live in the area you serve, but contacted you to help my daughter and son in-law who recently had a baby. My daughter said you all were amazing. Thank you for being a trustworthy service to help my family. We will use you again! read more

We love Simply Clean! We used them twice so far once for a move in service and just now for a standard cleaning. Great prices and great work!! I will continue to use this company going forward. read more

We had our first home cleaning on Monday with Simply Clean and I am very pleased. They were able to come out just a few days after I called, and at the time I requested. I've used a couple of other highly rated cleaning services in the past, but found the job done by Simply Clean more thorough, and at a reasonable price. Most importantly, Paul, the manager, called to make sure the worker arrived on time and to let me know to notify him if I had any concerns or special requests after the job was done. I'd taken a break from hiring a cleaning service as it is costly and many times afterwards I felt that it wasn't worth the price given the time it would take for me to do a similar job myself. But now having moved to a larger home, I decided to try it again and chose to contact Simply Clean based upon positive reviews from Yelp and Angie's List. My satisfaction with the first cleaning has made the cost very worthwhile and I plan to continue with them on a monthly basis into the future. read more

I cannot state how far this service exceeded my expectations. Honestly, I moved into the dirtiest, dog hair filled, neglected home, and they left it sparkling! When they state, there are no extras, they will stay until they are satisfied - they mean it. A team of 2 stayed for 8 hours while we annoyingly painted and moved in around them. They could not have been more professional or accommodating. Chemical free cleaning is extremely important to me, however; I also recognize when it is time to bring in the chemicals bc of the state of filth that needs a once over with the big stuff. They NEVER used a chemical without asking my permission and I am beyond grateful for the safe space they left for my family. read more

Excellent work !!!! The maid was thorough, professional and did an excellent job. I give this service my highest reccomendation !!!!

Great communication from Paul about their different services and they did a great job!

Wow, I just had my house cleaned yesterday and they were OUTSTANDING. I have never had a cleaning service before, so I was a bit uneasy about the whole idea. I am so glad I had them come and clean, they changed my world. They were so thorough and far exceeded my expectations. I will be using them again for ongoing cleanings, I highly recommend this company. They are wonderful! read more

A great experience. Set up and information from Paul was fast and straight forward. Excellent price. The two cleaning ladies who did the work were incredible. Our house is about 20 years old and the bathrooms now look brand new. The whole house is spotless. I will continue to use this company and have already recommended them to several friends. Very, very happy. read more

Right from the get-go I was impressed with this cleaning service due to the very quick response from Paul. Many other services I sent out inquiries for a quote took days if not weeks to get back to me. I had a reply from Paul and a quote within a couple of hours and scheduled cleaning for the next day. Our cleaning lady works her tail off! She is absolutely fantastic! The first couple of weeks I was home when she arrived. I de-cluttered/organized 1 room ahead of her while she deep cleaned behind me. She is easy to work with, great personality and she quickly earned my trust. I was easily able to begin leaving a key for her to come and go when I began a new job a few weeks later. Communication and responsiveness is KEY for me when dealing with any business. Any time I have had to contact Simply Clean, Paul has replied within 30min or less. Plus being able to text the one cleaning my home to alert her of changes makes me more at ease since I cannot be there in person. The prices are incredibly reasonable. My house looks and smells wonderful and I do not have to stress about the deep cleaning while raising kids and working 50+hrs a week. I would recommend Simply Clean above anyone else I have sent inquiries to for all the reasons above. They have made my life so much easier! read more

I had never hired a professional cleaner before but wanted to treat myself. I got a quote from Paul, and I was able to book for the cleaner to arrive before I left for work - I appreciated them adjusting her arrival time to accommodate my commute. I just came home to a clean, fresh-smelling condo, and I love it! I feel like I've hit the "reset" button on my home. Next time I want to treat myself, I will absolutely do this again. Thank you, Simply Clean. read more

I think it's hard to find a good cleaning service, so I really relied on the reviews I read on Yelp! to find Simply Clean. So glad that I did. Birute came and cleaned my house for the first time yesterday and did an amazing job. She spent hours going over every nook and cranny. I realized what a poor job my previous group had been doing after I saw my truly clean house after Simply Clean's job. Paul was great with communicating before my first job, too. Overall, five stars. Even my mom commented on how clean my house was, and she is a cleaning queen. Already looking forward to my next cleaning! read more