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Crystal Clear Concepts

2.3 (34 reviews)
Closed 8:00 am - 7:00 pm

Services - Crystal Clear Concepts

Water purification system cleaning and maintenance

Water purification system installation

Water purification system repair

Salt delivery

Crystal Clear Concepts Photos

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Required a 45 minute In-home water test not a quick call. Deceptive and false advertising

This company sent a postcard "FREE Home Depot Gift Card" (with a picture of a $25 card) "Call & take a quick survey to receive a free gift card" On the back " less than 2 min for $25 to spend on YOUR HOME" When I called they said I need to have an in-home water test that was about 45 minutes. I told the person exactly what the card stated and she said that was not the case and a water test had to be done. I told her it was deceptive and false advertising. She transferred me. That person said the same thing. I sent the company this info via their contact page after no one picked up later. I also filed a complaint with the Texas Attorney General as this is illegal especially in Texas.

About 30 pounds. I rolled it to the backyard.
Sunshine B.

The sales pitch was the typical and same as the rest of the companies; they compare your tap with water filtered through their system, you get grossed out and choose to invest in their product. What pushed me to go with them versus the other two companies vying for my business were the incentives and "gifts". The installation was scheduled for the very next day which is GREAT! What's not great is I was not aware that they had to rip up my new garden to put the filtration system in my garage. The gentlemen were very nice and polite;however, I didn't really appreciate one asking to use my bathroom. I was thinking he needed to pee but was beyond disgusted when I walked past the door 15 minutes late and smelled s**t!! I had to clean grass from my toilet seat and freshen it up after he finished. Now back to my yard: 10 plants were killed (newly planted), a pile of stones were left on my grass which killed it, my rose bush (newly bought and planted) died and my water hose was unrolled and tossed on the side of the house. Perhaps these things wouldn't have happened had I micromanaged them but really, who wants to do that??? The positives about this experience: they were friendly, they explained the system and I received goodies. If you don't have a garden and if you have an outhouse, then I recommend them for you. Otherwise, I say go with a more reputable company because I am UNIMPRESSED to say the least. Update: 6/20/2016 management sent the original team over to pay for the dead plants.

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Review Highlights - Crystal Clear Concepts

After seeing how bad the city water really is, we were so excited to learn of an option to improve it.

Mentioned in 4 reviews

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Rainsoft Water Treatment & Water Softeners - water hardness areas

Rainsoft Water Treatment & Water Softeners

(62 reviews)

I had a RainSoft water system installed in my home just over two years ago, and unfortunately it…read morehas been nothing but ongoing problems since day one. The system has never operated correctly as promised. Since the installation, RainSoft technicians have been out to my home roughly eight times attempting to fix the same recurring issues, yet the system still does not function properly. Despite repeated service visits, the problems are never fully resolved--only temporarily addressed, if at all. I have contacted the company multiple times to explain that I am no longer willing to continue paying for a system that does not work and has required constant service. Instead of offering a real resolution, replacement, or meaningful accountability, they continue to push sending out yet another technician to "fix" the same problem again. After more than two years of inconvenience, wasted time, and frustration, it is clear this system is unreliable and the customer support process is ineffective. I expected a premium product and dependable service, and unfortunately RainSoft has not delivered on either. I would strongly caution anyone considering this system to do thorough research before committing.

Responding to Owner's response:…read more Thank you for your response, but I must firmly disagree with several of your claims. First and foremost, while PVC may be generally acceptable for standard residential plumbing, it is not recommended nor considered safe for pressurized water lines--which this system is directly connected to. This is not just a matter of preference but a well-established safety standard, and PVC is not approved for such use in many jurisdictions across Texas due to its inability to handle high-pressure stress over time. The continued use of this material on a pressurized line poses a risk, and I can obtain professional letters from licensed plumbers and contractors to support this if needed in legal proceedings. Furthermore, your technician visited in October 2023 while the system was clearly not in use and still actively leaking. At that time, the technician failed to disclose all available options--most notably, the option to fully disconnect and remove the system, which would have been the most logical and permanent solution. Instead, I was advised to leave it in bypass mode under the assurance that it would prevent any future leaking issues. Clearly, that assurance was unfounded as I am now dealing with yet another leak and increased water usage. Your attempt to place blame on the system's age or my status as a third owner does not absolve your company of responsibility. Regardless of how long the system has been installed, it does not change the fact that your technician provided incomplete information, leading me to incur additional, unnecessary expenses. The omission of the full range of options--whether intentional or negligent--is unacceptable and appears self-serving, as it leads to repeated service calls at my expense. If your company continues to deflect accountability rather than address the safety and service concerns in good faith, I am fully prepared to escalate this matter further through appropriate channels.

Puragain Water

Puragain Water

(26 reviews)

Farmer's Branch

I had Jacob and Aaron come out and install the whole home water softener system. Both of these…read moregentlemen were extremely professional, kind, and offered multiple options for installing the system. They kept me in the loop for each process and explained things to me so that I could understand a lot easier about how the system worked. Overall I'm super happy with the install and I'm excited to have better quality water throughout my house.

I feel like I'm in the twilight zone with this situation. I…read moremove into a brand new custom home and hire a supposed "professional" company to come in and provide a service and this is how I'm treated! It has been since April of 2024 that my home has not been completed, from the damages this company has created. I've contacted Don, John, Yeshua, Tina, and I still have all the text, voicemails of the bs they tell me that they are going to get it handled and nothing ever happens. I have stress over this situation almost daily and the anxiety I have every time I hear water running in my house I think it's something leaking. Along with not getting the customer service that I was promised, my system has leaked and created more damages and I've had water spots since the system was put in. No one ever came to assess any of this and the company Paul Davis that is waiting to fix the damages that have been done to my home cannot get a hold of Puragain to start. I have even set up an appointment and waited for the technician to show up and no one even came. My husband and I both work hard to have what we have and for this company to come in and damage my new home and ghost me, I JUST WANT MY HOUSE FIXED. I DID NOT ASK FOR THIS.

United Standard Water - The Hydro-quad and Ultramicron filtration system

United Standard Water

(1 review)

We recently had a water conditioner and reverse osmosis system installed by Foletta Water Systems…read moreand are very happy with the quality of water since the install. Our skin and hair is much softer now and the shower feels amazing. We have already seen the cost savings from not having to buy bottled water. The water that the system provides tastes so good and is very refreshing. The soaps that came with the water are fantastic too. Now we don't have to worry about the hard water stains, or ruining the plumbing, fixtures and appliances. Overall we are very happy with our decision to invest in high quality water.

From the owner: FWS sells and installs Whole House Water Conditions that have 4 stages; Softens, Refines,…read moreClarifies, and Filters the water. We have the best structurally built system on the market that has a stainless valve and tank. It comes with the best warranty on the market it has a lifetime guarantee that covers every part of the system. lifetime warranties have limitations and will be listed on the literature. FWS also sells and installs purification systems that have 8 stages of filtration. This system has a structural warranty of five years. FWS can add one more stage that adds minerals back into the water to create high alkalinity water for drinking water. What makes us special is the owner has always used soft water his whole life. His father started the manufacturer that he buys his products from. He truly wants to help people with their water problems to make life more convenient. He is in this business because he believes in clean water and knows it is a must have for everyone. Systems save time, money, and are the best investment for a home for peace of mind. Investing ina system for some people can be a life changing experience especially for people that eczema and skin irritations.

Crystal Clear Concepts - waterpurification - Updated May 2026

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