I feel like I'm in the twilight zone with this situation. I…read moremove into a brand new custom home and hire a supposed "professional" company to come in and provide a service and this is how I'm treated! It has been since April of 2024 that my home has not been completed, from the damages this company has created. I've contacted Don, John, Yeshua, Tina, and I still have all the text, voicemails of the bs they tell me that they are going to get it handled and nothing ever happens. I have stress over this situation almost daily and the anxiety I have every time I hear water running in my house I think it's something leaking. Along with not getting the customer service that I was promised, my system has leaked and created more damages and I've had water spots since the system was put in. No one ever came to assess any of this and the company Paul Davis that is waiting to fix the damages that have been done to my home cannot get a hold of Puragain to start. I have even set up an appointment and waited for the technician to show up and no one even came. My husband and I both work hard to have what we have and for this company to come in and damage my new home and ghost me, I JUST WANT MY HOUSE FIXED. I DID NOT ASK FOR THIS.

The water in North Texas leaves something to be desired--kind of like that mystery casserole at a…read morepotluck. There were times when my water tasted or smelled less than healthy, so it was only natural to evolve into a water purification enthusiast. My wife and I conducted such extensive research on water purification systems that we practically earned honorary PhDs in the subject. After all our efforts, we confidently chose Puragain for a multitude of reasons, including the fact that it's a whole-house system that delivers clean water to every faucet. It's like having a personal hydration station at home! And then there's the RO system under the kitchen sink, which gives us bottled-quality drinking water that's better than anything you can buy in stores. Our installation was carried out by a gentleman named Eldridge Richardson. I could rave for hours about how empathetic, intelligent, and businesslike he was. Eldridge truly made the experience easy and simplified. His knowledge of the product further solidified our choice of Puragain as our purification system. Since installing the system in our home, our water is incredible, and we haven't had any issues. We even get text messages during freezes to ensure we take the proper precautions, and the communication is seamless. I trust Puragain to be there should any issues arise. I've had nothing but a solid gold experience with Puragain and would recommend them to anyone looking to install a whole-house system.

VA water was easily the best company that I've spoken to and dealt with. Vlad gave me a fair price…read morecompared to other companies that just lied to us. We hired him immediately for full house softener and RO system. They respond fast to questions and have been out here to help with replacing filters

I called a few places to get information on a RO system. Once I contacted VA Water LLC, not only…read morewas Vlad quick to reach back but he was very informative and patient with all my questions. I felt more than comfortable moving forward, he was even able to work us in for the following day. Vlad came out himself completed the install without any issues, explained the system before leaving and my water tastes great. I will definitely be using their services again. I highly recommend them.

AVOID AT ALL COSTS!!! Had a shower leak in the upstairs bathroom. They demanded a ton of info to…read moreset an appointment. We provided the info, and an access code so they could check it out while I was at work. They confirmed the appointment, and then no showed entirely. They claimed their technician didn't have the door code and that I had only provided a gate code. We have no gate lock whatsoever and no keypad for a gate. They just hadn't shown up. They then said they would ask about getting somebody back there later today. Then texted me saying they wouldn't provide the service. Unprofessional & lazy.

Jacob and his team at Pure came out and saved our kitchen sink. Hubby was making dinner and in the…read moremiddle of dinner realized that our sink was no longer draining, black water started emerging from the pipes and we had no way to finish making dinner. Jacob kept us informed the entire time of what he was doing and gave us suggestions on some better care practices for future prevention of the same occurrence. He was so nice, was able to fix the issue surprisingly fast and even cleaned up everything including putting stuff back under the sink for us! If anyone asks me for a plumbing recommendation it's literally this place. Highly recommend.

Amazing from start to finish. Excellent communication, follow up and responses very timely to each…read morequestion. Install was very neat , and didn't take much time. Overall Travis and team are awesome and we are enjoying our system.

I cannot recommend Travis and Clear Water Rescue enough! We had our whole home water softener,…read morefiltration, and kitchen reverse osmosis system installed about 12 months ago after I received bloodwork during pregnancy that evidenced significant heavy metal toxicity. My doctor was confident that I was being exposed through my water source, so we had Travis install our water system shortly thereafter. When I repeated the same bloodwork after using the water system for about eight months, my heavy metal toxicity had disappeared! I am so thankful to have this system for myself and my family. Also, we received quotes from multiple other water companies, and Travis beat them all with what I consider a superior product, especially with stainless steel tanks for our hot Texas garage.

They installed our whole house water system and were both professional and fair priced. We asked…read morethem back to install a dog wash station in the garage. Very pleased with their work. We would recommend them & we will continue to use them for our plumbing needs.

Fast and great service. Friendly and efficient. Would recommend anytime. Jace was greatread more

No one is perfect, but this local TX company is the best at what it does. Install a solid water…read morepurification system under your kitchen sink, changing the filters once a year. From me, they earn a solid B+. Note: in the DFW, there ARE no "A's".

Before calling JBC Water Treatment, I researched other companies offering water treatment services…read more Based on reviews & pricing JBC was the best option. An option I do not regret. They were responsive when I called, they did a follow up afterwards & the pricing cannot be beat. Marvin explained the system & its process; he was awesome, he cleaned each area where he worked & was very detailed. I would highly recommend JBC Water Treatment.

I can't say enough good things about Trident plumbing. I recently had to replace my pressure…read moreregulator valve and contacted a few plumbers to get estimates and time frames. Trident had availability when I need them and their price was fair. Vlad and his assistant (my apologies I forgot the assistant's name) were the plumbers assigned to my job; They were both professional and courteous. Vlad explained what they were going to do and got quickly to work on replacing the valve. They worked tirelessly digging up and removing the old valve. Despite the heat and humidity they were happily working together to replace the valve and even dealt with interruptions from my son who was very curious about the work taking place outside of his window. They answered his questions and didn't seem annoyed by his curiosity. Once the job was complete Vlad showed me the new valve and explained how to operate it, he also explained the invoice and asked if I had any questions. I don't know much about plumbing, but the quality of the work looked top notch. They cleaned everything up and I couldn't even tell anyone had been in my flower bed. I was really impressed. Lastly, the inspector for the city of Frisco came out to inspect the job and even commented on how clean and professional the new installation was. I highly recommend Trident plumbing and I will use them for all of my future plumbing needs. I was happy with the entire process; I didn't feel like I was being upsold or overcharged for the work. Everything was explained and the work was preformed in a professional manner. Well done!

Hello, We used Trident Plumbing out of Frisco Texas for a slab leak detection during our home…read moresale. The quality of testing was terrible and our follow up requests for support was worse. Trident detected two leaks under the house. One leak they detected was 7 feet away from the actual leak and the other was 21 feet away from where they detected. Because we used their recommendations on access points and measurements we went into the slab in the garage to fix one and tore apart one of our bathrooms to access the other. Based on the actual locations we could have gone in from the exterior of the house. Their errors cost us an extra $5,700 in plumbing cost, more than $900 in bathroom repair and alot of work and time. Each time we followed up with Trident to discuss the situation we were treated very poorly. I also sent them emails with no follow up. Thomas Bates and Brian Brunner miss handled the situation. Follow Up to Response Below: I guess I can't respond to your response below but I can edit my initial comment. 1) We hired you for a leak detection and your leak detection was completely wrong. As a licensed plumber I expected quality work as I would with any licensed professional. The very experienced licensed master plumber we hired to do the digging and repair thought he could rely on your detection as well. 2) Your price per foot to dig was much higher thus we would have had a larger outlay of cash if we went with you to do the work. Furthermore, given the quality of your work, in hindsight I am thankful we did not use you. 3) Obviously you care more about your online reviews than you do your customers because this has been going on since December with no adequate response from you and yet you respond to my Yelp comment within a couple hours.

Fantastic service, storing the boxes is much easier then bottles and the fact that is it fully…read morerecycled when your done with it is a bonus. Have used this services for 2 1/2 years and the water tastes fantastic. Highly recommend. - Cheri

We asked for our water to be delivered and within 1hr we got it! I love the text chat. Very simple…read moreand very quick response thank you for your service!