I have been going to crystal cleaners for 10 plus years. My family and I love them. They Never disappoint. I had a suede dress that i got candle oil on and the owner said if she can't get it out she won't charge me. she did an amazing job of making my dress look brand-new. read more

My wife and I were super impressed with an amazing job of cleaning our custom, drapery and shears. They were extremely dirty from many years of sun and open windows. They cleaned them as if new, Neatly packaged, and even proactively sewed up the seams that had come loose where the drapes Open. Our highest rating and great communication from John the owner and his team, very glad we found Crystal Cleaners! read more

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I was recommended to this business by my tailor who replaced the zipper to my bridal gown. When I arrived I spoke with Jan the owner and she assured me they would take good care of my vintage wedding dress. I had to get my dress pressed as part of my preparation for my big day. This establishment took such excellent care of my dress. I'm so grateful they could help me get ready for such an important day! read more

Took a comforter to be dry cleaned. They did a beautiful job. It's like brand new.

I picked up my clothes, and 3 of my white shirts were still dirty and had a rings around the collar on the inside and out. They outsource thier cleaning and starching. When I asked if they check the clothes when they come back from the place they send it, I got a no for an answer. Then they had the ordasity to tell me they wont charge me to send it out again lol! No you will refund me my money for a poor job, and ill go somwhere else. What kind of business does not check thier work before they hand final product over to a customer? Great way to screw up a first impression. read more

I come here all the time, and every once in a while I would get pieces back with a button missing that wasn't previously or something small I could fix. I know there is this whole issue with the Covid where their business is only open 3 days. On Friday I dropped off 4 suits, was going to drop off 3 more today. The pieces today said 7, because they count hangers. I had one wooden hanger where the pieces connect. I get it. Although Friday I had 8 pieces total, 4 suits and hangers. They lost one of the suits that cost over $400! When I asked the lady where was the black suit she said they didn't have it. I showed her the sheet and she tried to explain it was 7 pieces not 8... I said no this was my pick up slip. She kind of shrugged her shoulders and said she didn't have it. I then asked for my 7 pieces back since I'm not doing business with them any longer. They only had 6 pieces and she wrote over the 8 to a 7 thinking it was the form from today. Really bummed because they are close to my house. Update: They missed 2 suits! They called my bf to come pick them up and he left work an hour early. Still charged him for everything! Shrugged their shoulders again and did not apologize. NEVER again. read more

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Terrible customer service. Over priced . Clothes are washed well. However delay in time available, items missing,business will be elsewhere.

Great experience! I came in on Monday, and got my dry cleaned jacket back on Wednesday. Price was decent. The lady, who took my order, was very polite and professional. There's a parking next to the building, which makes it easier to bring stuff in. I am glad I found a local dry cleaners, where I can go anytime now for all my needs. read more

Best Cleaners in East County! Their service is prompt, reliable, and a decent price! As proof to the quality of their work, members of the El Cajon PD use their services including the Chief. As a result, their business has been granted "essential status" during the COVID-19 restrictions. read more

I was referred to this company to clean all of my clothes and shoes before a move and they couldn't have been more wonderful. They were a bright light in a very stressful situation. Jan and John (in addition to all of the staff I came in contact with) were kind and thoughtful and should I need their services again, I would call them in a heartbeat. Fantastic service from people who truly care about their clients. read more

I lost my house in the alpine fire last year. I was able to recover some quilts that my grandma, who had just recently passed away, had made. I was referred to them by a flood and fire company because they had a special o-zone room that is necessary for getting the fire smell out (only cleaners i found that had this!). When I took them in, they were covered in soot and had been soaking wet from fire hoses for almost a week in damp weather (the time it took to be let back in the house and recover them). They stunk like fire, were moldy, and disgustingly black. I thought there was no hope. After dropping them off, I received a call that a police officer, who was picking up his dry cleaning when I was dropping off, wanted to pay for them to be cleaned for me. They said they were going to give him a 50% discount to get these done for me. I was in tears! When I picked them up, there was not a single trace of what these quilts had been through. No smell, no stains, just perfect condition! I cannot thank them enough!! read more

I've been going to Crystal Cleaners for more than 20 years, and to this day the service continues to be consistently the best. Besides my clothes always being perfect, the customer service is superior. I work in a profession that my appearance is important. Knowing that my uniform is always perfectly cleaned and pressed in vital. I would recommend Crystal Cleaners to anyone that works in the public and has to appear professional. Mark A. Lakeside CA. read more

The staff is very friendly but I recently had a few items pressed and they were returned with stains. I don't think I would go back.

I had an issue with a suit that was dry cleaned and the owner could NOT HAVE BEEN MORE WONDERFUL ABOUT FIXING THE PROBLEM!! The owner was attentive to the issue, RESOLVED the issue and could not have been more helpful or gracious. I have been coming to this cleaners for years and would highly recommend this company. The staff is fabulous, attentive, fast, efficient and know your name,and this makes the experience so much nicer. read more

I have been taking clothes here for about a year. I drop items off about 2-3 times a month and I have always been very pleased! The customer service is incredible and all the ladies are very friendly. When I stop by to either pick up or drop off, typically the ladies have my name and order pulled up before I even give them my name! I appreciate all of their hard work to ensure my clothes are taken care. read more

I have always been VERY impressed with how well they clean my suits and clothes, but they are SO EXPENSIVE. I finally decided today I need to make a switch. While this is the closest dry cleaners to my work, I just can't stomach the bills anymore. They should offer some sort of reward program where you get a free suit cleaned after you have ten cleaned or something like that... something to take the sting out of their prices. read more

Great service and we are always happy with their work. Definitely recommend to anyone especially if you need uniforms or suits cleaned frequently. read more

The Best always have been and I believe always will be. I have been a customer at Crystal Cleaners for 50 years. I have never had an issue with them. They do a great job and are on time. They go the extra yard for you, stains repairs whatever read more

My wife and I have used this cleaners for decades now. We both have had suits, uniforms and other clothing cleaned by them. They will also do a job the same day by 4pm if you drop it off by 9 or 10 am. Have never had anything messed up, damaged, or lost by them. Staff there has always been friendly and helpful. The only reason I did not give them 5 stars is because we have never given them anything with a major stain, or issue to deal with. The items we have given them with a minor stain or issue was dealt with however. read more

We recently used Crystal cleaners to clean all our clothes and drapes and home textiles due to a house fire. When our articles were returned we discovered several problems. A fine antique Chinese silk tapestry which we had been assured by Crystal Cleaners was clean and in excellent condition turned out to be a torn wreck. By the time we discovered this, it was too late to claim any insurance indemnity. Moreover, several items were missing and we did not discover their absence until several weeks afterwards. Among these missing items were two smaller missing tapestries that matched the destroyed larger one, a cashmere overcoat with a fur collar, and a Scottish Inverness cape. Of all our clothes and textiles, these were the most valuable; but by the time we were resettled in our house and made these discoveries, it was too late to make any claim. If you value your property do not use Cryst read more

Not bringing my clothes here anymore. Brand new pieces end up coming back to me w/ faded color, pilling, and a weird odor almost like cigarette smoke. Not a good cleaners if you buy expensive clothes & are meticulous about their maintainence. read more