Let me begin by saying that Marco was very professional in all senses of the word in the initial engagement of assessing the situation. That would be where the professional part of this engagement ended.
The assessment of the water damage was minimal by his own readings which I witnessed. A small leak from an exterior window caused the drywall to break down about a foot by a foot square/rectangle. Very minimal by Marco's own admission though he tried to make it sound like anything was possible.
I asked for a quotation to do the whole job, meaning, repair the cause of the leak, fix the damage due to the water leak, and repair wall and reinstall the wood builtin office furniture that would need to be removed to make the repair.
He said he does not do the exterior remediation, so I said ok understood.
I asked for a quotation to remediate and repair interior. He said yes, so it begins.
Never received the quotation requested..just $1750 for his remediation of water which was minimal..at best and had no detail as to what was included for that amount.
$500 in paper that was in the quote to protect wood floors and his people actually damaged them even though I asked about the extreme price of the paper and clean up (which as you will see he never cleaned up). I found out later it was not appropriate to protect wood floors, but he was not around any longer to discuss that.
I waited as he was not responsive after we said we would accept, thinking we were going to repair the wetness, the wall and place everything back as original for that price, a big mistake as we waited.
Once he finally began after repeatedly attempted to engage, his work failed, the drying tent failed and they wanted me to repair it....really $1750 for this. They wanted me to tape up the tent! I said we are paying you $1750, you need to repair your issue. As you will see Marco thought this was too demanding to actually do his job, more on that later.
Then once the water was dried out, I guess it was dry, the exterior which he would not repair was not done as I was scrambling for someone to repair it.
Earlier I had asked Marco for some references for exterior repair. They supplied me with two. I called each of them and found that they knew nothing about Marco Flood Restoration, another sign, but we were already into thing at this point.
Fortunately, one of the roof repair companies, who were excellent by the way, helped me out by fixing the outside and came out twice for no cost whatsoever, imagine that, they fixed the exterior for free!
Once the outside was repaired, I asked for a quotation again for the interior restoration because now we realized that Marco had put one small sentence at the bottom of the quote that said it was not for restoration of the interior only drying out the wall, no dice, even after several requests, he would not provide a quote for interior restoration.
This was my mistake, I asked him several times for a complete quote and he played the game of not producing it and I missed the one sentence that excluded that work. Ok, onward and upward, so I continued to asked for the quote to restore the interior as it was before.
You must understand now, that many weeks have passed with a torn up office and paper and blue tape running all through the house, they had removed their equipment but left the tent and paper and the mess.
I had asked him to call me as he was out of town, he did not call me as requested.
Instead he called my wife whom he had never spoken to nor had her phone number as the primary contact, another ploy to avoid the situation.
He told her that he had accomplished his task and was complete even though the request was to complete the interior would be separate. Marco said he would supply a quote to complete the interior by Monday after speaking on Friday to my wife.
The quote never came only after requesting again did he supply a quote a week and half later with our house still in disarray.
He finally sent a quote for the restoration for almost $2000, look at the pics, not even close, $2000 for restoration on top of $1750?
Once he had sent the quote (3pm) only a few hours later, by 6 PM he said he would be fine if we selected another entity to do the restoration work, pretty consistent with his entire game thus far, won't do exterior and would not do interior restoration even when asked and he replied yes before. Just tear apart the interior dry it out and leave it all torn up!
He responded with,
"Based on our most recent communications is clear to me that we have not met or will be able to meet your expectations, at his point we respectfully decline to continue working for you."
...from his response I had to wonder.....barring the miscue on my part of assuming he would restore the interior for the price of the initial quote, nothing else he did was correct or timely.
much more but no space.....restoration done for $700 by reputable contractor! read more
