Went in for an appointment at 11am on a Saturday which was confirmed the day before for wedding…read moredress alterations. I was quoted around $170 for dry cleaning which i thought was reasonable; I didnt know what to expect as it was my first time getting something dry cleaned and altered. I also wanted to give it a shot since the seamstress was highly recommended. To put a long story short I was put in a small cold corner of the back room with a curtain and small 4ft mirror... the woman "helping" me was busy with all the customers walking in while I was waiting for her to help me zip my dress and begin pinning it. She was the only staff attending guests. Each a time person walked in, she would leave to attend guests 5-10 minutes ata time and after the third time, i decided to leave. Ill give her credit for trying but it was way too busy and unprofessional. Dry cleaning experience might be better than actual alterations here.

There are new owners (maybe within the last 1.5 years?) They do not tell you the cost until you…read morepick up your item((s). The place doesn't look clean. The owner supposedly does tailoring but is never there. The person who does intake will pin what needs to be tailored, though she doesn't do the work. I will be looking for a new dry cleaner and tailors.

This place is wonderful. Sammi is professional and an expert in tailoring. I have brought many…read moreitems to her. Her suggestions were spot on as is her work. I give this place my highest recommendation.

I dropped off two vintage items, a vintage smock, and a vintage dress. I asked for the smock to…read morehave the sleeves removed. The woman pinned it indicating what was to be done. I vintage dress I wanted the arm holes made larger. Again, she marked these with pins. I dropped these off in the middle of May. I am just picking them up today. After multiple attempts to pick them up twice, nothing had been done to either garment even though they said they were done. Today I picked up my vintage dress where I only wanted the sleeves made larger. The dress is now ruined. Because they shortened the straps and made the arm holes larger so now the front of the dress fits incorrectly. Multiple times I had to go back to try to get my garments fixed. Each time the woman would laugh, giggle and make no attempt to make this right. Each alteration was $53. I felt this was high, but I had always heard. They did great work and it would be worth it. Each time I went in I told them how disappointed I was and how frustrated I was because I missed wearing the dress to one function and now I can't use it at all. There's no offer for a refund or an expedited service. I will never use this company again. The woman who helped me was so nice in the beginning and I felt very comfortable dropping my items off. The minute thing started to go wrong. The customer service was gone. Sina wasted $106 and can only use one of the items.

Absolutely worst cleaners ever. I recently brought in a special dress for my 40th birthday to get…read morehemmed. When I tried the dress on there was a big sticky stain on the dress. This was a brand new dress that was in perfect condition when I brought it in. I went back to the cleaners the next day and they said they had no idea how it happened and that they did not have time to fix it that day (the day of my party). They asked me to bring it back the following day to clean it for me but there was no way I would ever bring any of my belongings back here again. This was supposed to be an exciting part of my birthday that they completely ruined and took no accountability for. I would absolutely not recommend this business.

DONT USE THEM! Tried them for the very first time and they ruined my new dress and claim I brought…read moreit to them in that condition, which I did NOT. I brought my brand new dressdress in for cleaning, I had only worn it for 3 hours for mothers day brunch, I even hung it back up when done, as I thought maybe I'd wear it again before cleaning since I barley had it on. I didn't end up wearing it, and took it along with a few other items the next week to Sparkling Cleaners (who I have never used before). When I picked it up and got it home, I immediately removed the plastic wrap and saw my dress had 3 holes in the front of the dress. I brought the dress back to show them the holes they created and they denied, denied, denied! Told me that the dress came to them that way. I KNOW I did NOT have 3 noticeable holes in my new dress. They then stated that they noticed the holes when they got to cleaning it, but figured I wanted the dress cleaned anyway? This makes zero sense to me. I asked, if you saw holes, why wouldn't you contact me? They just continued to claim I brought it to them the that way and they took zero accountability. They should have paid for the dress and the cleaning/ruining of it. All I got was gaslighted! DO NOT USE THEM!

The original owners were absolutely amazing but they sold the cleaners because family had a severe…read moreemergency . The New owners didn't care had someone no matter how many times you explained didn't write what you wanted done. I believe as of a few weeks ago they are out of business . After they ruined one item never went back . Sad great location just poor service and professionalism

Do not take your clothes here! The new ownership is so unprofessional. They shrunk one of our…read moreshirts and did nothing to make it right. In fact, when I came back in to see what they were going to do, the girl working there had to call her boss and he took no ownership of the problem. When I tried to speak and share my experience he hung up the phone on me. I highly recommend taking your business somewhere else. I would give it a zero if there was an option.

This was the first time I had my pants hemmed, and unfortunately, they were shortened much more…read morethan I had requested. I was extremely upset at first. A special thank you to Areum. She listened with genuine care, understood how I felt, and went above and beyond to make things right. Her kindness and professionalism completely eased my frustration. What impressed me most was the way they handled the situation and the respect they showed me as a customer. They reimbursed me for the value of a similar pair of pants, but more importantly, they demonstrated true craftsmanship, integrity, and accountability. That meant far more to me than the money. This business absolutely deserves five stars. I highly recommend them not only for the quality of their work but also for their exceptional customer service and the pride they take in standing behind it.

Alterations were done correctly and on time. Fred's is a pleasure to deal with! And the prices…read moreare most reasonable.

Awful experience. I used to come here under the previous ownership, which was always a good…read moreexperience. This time I left several items. When I went back for them I was told they couldn't find them. The comment was "they are not here ... well. " Turns out as I pressed and showed the receipt they put my clothes under a completely different name! My clothes were not well cleaned at all. Please don't come here.

Gosh! I wish I had read the previous reviews before trusting my dry cleaning with them…read more When I dropped off my cashmere sweaters, I was quoted $5.50 each. I asked for a receipt and was told I'd receive a text. The only text I got was a generic thank-you message, not an itemized receipt. When I went to pick them up, the sweaters weren't even cleaned properly -- there were still crumbs on the sleeves. On top of that, I was charged $8 each for two sweaters and $7 for one. The manager called the staff member who had originally quoted me the price and proceeded to "train" her over the phone in front of me, instead of addressing my issue professionally. The manager's customer service was appalling, and she refused to honor the original price I was given. I'm definitely not going back here again.

Cathy is a wonderful person and an excellent dry cleaner. Although I live in NYC, I bring clothes…read morehome every few months for Made by Hands to clean. She is so honest that when she finds cash in my pockets, she keeps it in an envelope at the store for me to retrieve.

I've been going here for 20 years. The service is exceptional. Dry cleaning and alterations. I…read moremoved to Walnut Creek and still make the drive to Danville.

I am always very happy with the work and turnaround time when I bring items for alteration - most…read morerecently I was told that it would take a week for the dress to be ready (shortened straps) but it was ready the next day! So thankful for these ladies!

Love these ladies. I've brought several things to them: taking scrap material from my dads old…read morechair to make into a pillow for my mom (they included a zipper so the pillow cover could be washed ), custom made valences, several different clothing alterations for my mom. All completed beautifully.