People always talk about how dealerships do nothing but try to swindle you into paying too much for…read morea car. And in the past i have dealt with dealerships that were not understanding or even listened to my needs. A few years ago, i went to greenbrook because i was looking to buy a gmc acadia. New or used, its a car ive loved for a long time. The salesman i encountered was Lance. He sat and talked with me and my boyfriend (now my ex). He asked me a lot of questions about my life, my profession, my family life. He was very friendly and wanted to make sure i truly knew what i wanted. After awhile he showed me around a few cars, and i test drove one. We ran some numbers and unfortunately at that time i could not purchase a new vehicle, but i always remembered how respectfully Lance had treated me and decided that when i was in a better position financially, id come back to greenbrook. This past may, i started car shopping again. One friday, late afternoon, i drove to a dealership just a few miles from Greenbrook and i spoke with a salesman and test drove a very nice car. They gave me a great quote on it as well. After leaving there, i drove down the road to greenbrook. My friend and i arrived probably just a few mins beforr they were closing for the evening (we actually didnt know until later. The never made mention of that). Ernie baptista was the salesman that evening. He did just as lance did a few years earlier. He listened to me, asked me questions, and then we test drove. We ran numbers, i got a quote. I had some things i needed to take care of before fully committing to any new car, but a few weeks later i came back in, had a down payment ready. There were a few hiccups from the car i had owned that i was trading in, but after all was said and done, Ernie and the managers at greenbrook gave me a pretty good price on the EXACT Acadia i wanted. I gave my down payment and made arrangementa to pick up my car a couple of days later. The entire car buying process was so utterly painless. I know people that have spent entire days at dealerships, and i don't think i spent more than a few hours over the course of anfew days with Ernie. Plus he gave me his personal cell number in the event a situation arose. I just had my first oil change and it was free and completely painless. I scheduled it thru the gmc app and was in and out of the dealership in less than an hour. Greenbrook is such a lovely dealership. Professional and courteous, warm and friendly. I plan on doing a lot of business with them in the future and have told a lot of friends and family about my experience. Thank you all so much :)

GUESS WHAT?????................... The very next day after my last review of this business, my…read morecheck-engine light was off................... I guess they turned it off remotely and nothing was wrong with my car in the first place. I hate to think this,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,but,,,,,,,,,,,,,,could it be?

Worst Car Buying Experience I've Ever Had - Beware of This Dealership…read more I drove an hour from Pennsylvania to Liccardi Chrysler Dodge because they had the exact car I wanted -- a 2020 Mercedes-Benz GLE 350. Worst decision ever. Do not buy a car from this dealership. You'll regret it. This was my third Mercedes SUV and the fifth Mercedes in my family, so I'm very familiar with the brand. While looking at the car, I noticed the tow hook cover was missing. I mentioned it to my salesperson, Hakeem, who said he'd order one right away. I also noticed the driver's seatbelt wouldn't retract properly, but I assumed they would fix it since it's a basic safety issue. After purchasing the car, I took it for inspection -- and it failed due to a broken strut. I immediately called Liccardi and was told to bring it back in. That's when I also realized the air conditioner didn't work. Since I bought the car in February, I hadn't tried using it until recently. They advertised the car as having A/C, so I naturally assumed it did. After driving yet another hour to the dealership, I was told that yes, the strut and A/C needed work -- but since I didn't buy a warranty, I would have to pay for both repairs out of pocket. I had only owned the car for two weeks at this point. After expressing my frustration, Tony, the Used Car Manager, agreed to fix both at no charge -- which I appreciated, even if I was still upset about the hassle. I spent five hours at the dealership the following Saturday. They replaced the leaking strut and "recharged" the air conditioner. They also said they'd ordered parts to fix the seatbelt (a safety issue that still hasn't been addressed to this day). A few weeks later, it warmed up -- and the A/C stopped working again. Turns out, recharging it was just a temporary bandage instead of fixing the real problem. I called several times, and when Tony finally called me back, he said that if I wanted the air conditioning repaired, I would have to pay for it myself. When I pointed out that the car was advertised as having A/C, he dismissed me, said "I can't do anything for you," and hung up on me. I was stunned. I immediately filed a complaint with the Better Business Bureau, who told me that Liccardi is already in their system -- which unfortunately didn't surprise me. This is the 18th vehicle I've purchased in my lifetime, and by far the worst experience I've ever had. Not only have I been ignored by my salesperson (Hakeem never followed up once since the sale), but I've also been left with unresolved issues on a supposedly premium vehicle that doesn't match how it was advertised. To make things worse, I traded in my 2017 Mercedes GLE 350, which needed some repairs. They lowballed me on the trade because of this -- and then turned around and sold that same car the very next day without fixing a single issue. If someone reading this bought that car, I genuinely hope the dealership was honest with you about its condition. Save yourself the stress and avoid this dealership at all costs.

Was promised price as advertised plus doc fees taxes and mv fees. Do fees over $800 which is…read moreridiculous for a used vehicle. Then added $3000 for extended warentee which was never agreed uppon. Said couldn't remove it. Then wanted more money for a certification. Told by 2 managers price on internet was total price no extra add ons. UNSCRUPULOUS.

Johnny is a good man. Hard worker He gets the best deals and works all day to satisfy clientsread more

Where do I begin? I called John at NJ Cash for Cars at 1:30 PM on a Wednesday and by 6:00 PM my…read moresister's very first car (which sat in my mom's driveway for over 10 years!) was sold and towed away! John and the entire team are timely, professional, friendly and more than fair... and did i say friendly? With a little negotiating my mom was able to sell the clunker at a MORE than competitive rate with little hassle and very little time spent. If you are overwhelmed at the idea of selling your car and want a seamless, stress-free selling experience, this is the place to go. Thanks again, John and the rest of the team! I would recommend them to any & everyone!

David Penagos was my sales advisor. He was excellent in his presentation about the car I leased…read more Very knowledgeable and honest with the details of the lease. Definitely would recommend David if you're going to buy or lease at Empire.

Reposting here since my review was ignored on Google Reviews…read more Summary: the quality of work here is very poor, do not come here if you want a mechanic with attention to detail. Hello, I am deeply disappointed and outraged by my experience with the Empire Toyota. I am saying this as a person who has had their car serviced by them for years now. After my most recent service appointment, I will never take my car here ever again. For context, I was about to go on a road trip to Georgia. So, I took my car in to get an oil change and to check out a weird squeaking sound that happens when I brake before heading out. Additionally, I could hear sounds when I pressed the gas pedal. After the inspection, they quoted me over $3500 to replace the bearings in my rear wheel that has gone bad and to replace my PCV valve. After working on my car for FOUR DAYS, I get it back. I'm on the interstate going south, and this awful rattling sound is happening, especially when I hit any bumps on the road. I pull over and pop the hood, and my engine cover is completely loose! The mechanics at Empire Toyota didn't tighten the fasteners down so everything is rattling around underneath my hood. I even find fasteners and bolts rolling around loose, so the guys working the shop didn't clean up either. I've attached videos of the what these guys left me with. A rattling car, and evidence of how they neglected to tighten things down under my hood. Heck, a bunch of nuts were straight up missing entirely(see photos)!! I contacted them and they told me to find a mechanic ASAP to fix their work. Why did I have to get another mechanic? The point of going to a Toyota dealership is to get certified technicians who will get the job done right! Empire Toyota left me with a car that they admitted was NOT SAFE to drive. To top it off, they didn't even offer any compensation for the inconvenience they caused me. Tightening everything down and cleaning up after the job is one of the basics of a good mechanic. If these guys can't even do the minimum level of detail, I wouldn't trust them to with anything more complicated. Be warned guys, don't spend $3500 for a shoddy job. Take your business ELSEWHERE!!

Hi I just wanted to say thank you for Stefan; the service…read moreadvisor, for his excellent and professional customer service. Whenever I bring my car for regular maintenance appointment, he provides clear and excellent advice. Also, he knows exactly what the customer wants. Empire Toyota at Green Brook should feel proud to have him as their service advisor.

Just had a great experience at Empire Mazda and wanted to share. From the moment we walked in,…read moreeveryone was super friendly and welcoming. We never felt rushed or pressured at all, which made the whole car-buying process way less stressful than I expected. The team really took the time to understand what we were looking for, and thanks to their help, we ended up with the perfect car for our family. It checks every box, and we honestly couldn't be happier with it. We also got a great impression of the service department, everything looked clean, organized, and professional. We'll definitely be bringing our car back here for regular maintenance. Overall, this dealership went above and beyond. If you're looking for a place that treats you with respect, actually listens, and makes the whole process easy, I'd highly recommend checking them out -- James from Sales and Kelvin from Finance were fantastic! Ask for them

I was a bit skeptical but I have to say my experience was awesome, I made an appointment online…read morewhich I would recommend as it was fairly busy. I submitted the required paperwork online and although they still ask for it during your appointment it was still a painless experience. They honored the quote they gave me online and I left with a check in under 2 hours.

I'm giving CarMax one star due to the loan payoff and settlement timeline, which was not clearly…read moreemphasized upfront. To be fair, I was given a check immediately at the time of sale. The issue is the loan payoff process, which can take up to 15 business days on CarMax's side before funds are even sent. That does not include additional mail time or processing time by your bank or credit union. There is also no ACH or wire option to speed this up. In practice, this means the loan may not be cleared for three to four weeks. If you're selling a car specifically to clear a loan so you can qualify for another one, this delay can directly impact financing. You may also need to make additional loan payments out of pocket while waiting for reimbursement. While the extended timeline is mentioned in the fine print, it was described in person as taking "a few days," and the full impact of the payoff timing was not clearly called out. That difference matters when real financial decisions depend on it. The staff were polite and professional, but the lack of clear emphasis around the payoff process creates unnecessary risk for customers. My advice: read the fine print carefully and plan for a much longer timeline than what is suggested verbally.

I was satisfied with the price of my Mazda 6. They also asked if I wanted to finance and said they…read morewould reduce price by $1000. I said yes and paid off the car in one payment. Saved $1000. Nice

Víctor from finance is one pice of shit has no ethics - he just hang up on me cause of course they…read moredon't want to hear it. I bought a Mazda CX-5 2 months ago with a hole on the front bumper and it's already 2 months and they still giving me the run around telling me that the pice has to be order and painted. Just avoid this place - save yourself some trouble and be disrespected and lie by this assholes!!! Specifically VICTOR!!!

Amazing amazing amazing service . I came in looking for help in a dire situation . They immediately…read morebegan working diligently , effective and efficiently . Was able to make a proper purchase ! If you are looking for your car HIGHLY RECOMMEND WITH AN AMAZING SELECTION . Kristina is extremely helpful and answers all questions !