People always talk about how dealerships do nothing but try to swindle you into paying too much for…read morea car. And in the past i have dealt with dealerships that were not understanding or even listened to my needs. A few years ago, i went to greenbrook because i was looking to buy a gmc acadia. New or used, its a car ive loved for a long time. The salesman i encountered was Lance. He sat and talked with me and my boyfriend (now my ex). He asked me a lot of questions about my life, my profession, my family life. He was very friendly and wanted to make sure i truly knew what i wanted. After awhile he showed me around a few cars, and i test drove one. We ran some numbers and unfortunately at that time i could not purchase a new vehicle, but i always remembered how respectfully Lance had treated me and decided that when i was in a better position financially, id come back to greenbrook. This past may, i started car shopping again. One friday, late afternoon, i drove to a dealership just a few miles from Greenbrook and i spoke with a salesman and test drove a very nice car. They gave me a great quote on it as well. After leaving there, i drove down the road to greenbrook. My friend and i arrived probably just a few mins beforr they were closing for the evening (we actually didnt know until later. The never made mention of that). Ernie baptista was the salesman that evening. He did just as lance did a few years earlier. He listened to me, asked me questions, and then we test drove. We ran numbers, i got a quote. I had some things i needed to take care of before fully committing to any new car, but a few weeks later i came back in, had a down payment ready. There were a few hiccups from the car i had owned that i was trading in, but after all was said and done, Ernie and the managers at greenbrook gave me a pretty good price on the EXACT Acadia i wanted. I gave my down payment and made arrangementa to pick up my car a couple of days later. The entire car buying process was so utterly painless. I know people that have spent entire days at dealerships, and i don't think i spent more than a few hours over the course of anfew days with Ernie. Plus he gave me his personal cell number in the event a situation arose. I just had my first oil change and it was free and completely painless. I scheduled it thru the gmc app and was in and out of the dealership in less than an hour. Greenbrook is such a lovely dealership. Professional and courteous, warm and friendly. I plan on doing a lot of business with them in the future and have told a lot of friends and family about my experience. Thank you all so much :)

WARNING: Green Brook Buick GMC practiced warranty stalling on my 2021 Canyon. I officially…read moredocumented severe transmission jumping and exhaust smoke with them while fully under warranty. Instead of permanently fixing it, they ran out my clock. Now at 59,504 miles, the issue has progressed into an active P0024 timing failure and 7 codes. They attempted to charge me $1,925 out of pocket for a superficial cooling patch and abandoned their monitored system to text from unmonitored lines when caught. I have officially refused to pick up the vehicle and have filed formal deceptive trade practices complaints with GMC Corporate (Case #115016252) and the New Jersey Division of Consumer Affairs. Avoid this service department.

I purchased a Chevrolet Silverado from the Chevrolet dealership in Green Brook less than a month…read moreago. At the time of purchase, the dealership specifically sold and promised me a 3-year dealership warranty, giving me confidence that they would stand behind the vehicle if any issues arose. Within a very short time, multiple warning lights came on the dashboard. When I contacted the dealership to have the truck inspected and repaired under the dealership's own warranty, they refused to help and would not honor the coverage they promised when they sold me the vehicle. What made the experience even worse was the customer service. When I called and asked to speak with the manager to resolve the issue, he hung up on me instead of addressing my concerns professionally. It is extremely frustrating to spend thousands of dollars on a vehicle and then be treated this way when a problem appears less than a month later. I am extremely disappointed with this dealership. They sold me a vehicle with a promised 3-year dealership warranty but refused to honor it when I needed it. I would not recommend buying a vehicle here unless you are prepared to deal with poor customer service and a dealership that does not stand behind its own promises.

We are in talks to resolve the issues without going to court .Will keep you posted .Most issues are…read morebeing dealt with . There are some people with integrity at this dealer . There were mistakes made and they are owning up to them and try to correct them .

Worst Car Buying Experience I've Ever Had - Beware of This Dealership…read more I drove an hour from Pennsylvania to Liccardi Chrysler Dodge because they had the exact car I wanted -- a 2020 Mercedes-Benz GLE 350. Worst decision ever. Do not buy a car from this dealership. You'll regret it. This was my third Mercedes SUV and the fifth Mercedes in my family, so I'm very familiar with the brand. While looking at the car, I noticed the tow hook cover was missing. I mentioned it to my salesperson, Hakeem, who said he'd order one right away. I also noticed the driver's seatbelt wouldn't retract properly, but I assumed they would fix it since it's a basic safety issue. After purchasing the car, I took it for inspection -- and it failed due to a broken strut. I immediately called Liccardi and was told to bring it back in. That's when I also realized the air conditioner didn't work. Since I bought the car in February, I hadn't tried using it until recently. They advertised the car as having A/C, so I naturally assumed it did. After driving yet another hour to the dealership, I was told that yes, the strut and A/C needed work -- but since I didn't buy a warranty, I would have to pay for both repairs out of pocket. I had only owned the car for two weeks at this point. After expressing my frustration, Tony, the Used Car Manager, agreed to fix both at no charge -- which I appreciated, even if I was still upset about the hassle. I spent five hours at the dealership the following Saturday. They replaced the leaking strut and "recharged" the air conditioner. They also said they'd ordered parts to fix the seatbelt (a safety issue that still hasn't been addressed to this day). A few weeks later, it warmed up -- and the A/C stopped working again. Turns out, recharging it was just a temporary bandage instead of fixing the real problem. I called several times, and when Tony finally called me back, he said that if I wanted the air conditioning repaired, I would have to pay for it myself. When I pointed out that the car was advertised as having A/C, he dismissed me, said "I can't do anything for you," and hung up on me. I was stunned. I immediately filed a complaint with the Better Business Bureau, who told me that Liccardi is already in their system -- which unfortunately didn't surprise me. This is the 18th vehicle I've purchased in my lifetime, and by far the worst experience I've ever had. Not only have I been ignored by my salesperson (Hakeem never followed up once since the sale), but I've also been left with unresolved issues on a supposedly premium vehicle that doesn't match how it was advertised. To make things worse, I traded in my 2017 Mercedes GLE 350, which needed some repairs. They lowballed me on the trade because of this -- and then turned around and sold that same car the very next day without fixing a single issue. If someone reading this bought that car, I genuinely hope the dealership was honest with you about its condition. Save yourself the stress and avoid this dealership at all costs.

Johnny is a good man. Hard worker He gets the best deals and works all day to satisfy clientsread more

Where do I begin? I called John at NJ Cash for Cars at 1:30 PM on a Wednesday and by 6:00 PM my…read moresister's very first car (which sat in my mom's driveway for over 10 years!) was sold and towed away! John and the entire team are timely, professional, friendly and more than fair... and did i say friendly? With a little negotiating my mom was able to sell the clunker at a MORE than competitive rate with little hassle and very little time spent. If you are overwhelmed at the idea of selling your car and want a seamless, stress-free selling experience, this is the place to go. Thanks again, John and the rest of the team! I would recommend them to any & everyone!

Our sales consultant - advisor Henry (Ming) Chung was excellent and extremely helpful. He took…read morethe time to explain the differences in the models of Camry my wife was interested in and showed us the different models and allowed us ample time to examine each one. He sat with my wife as she picked up her new Camry and went over all the dashboard controls, and features so she was comfortable. He even followed up with a phone call after we had the car for a day to check and see were we still satisfied with our purchase. YES we are. We love the car and the excellent service we received was a bonus. I highly recommend if you are shopping for car at Empire Toyoota ask for Henry Chung to assist you. He is the icing on the cake for your purchase.

Front desk reception said it takes 3 hours to install running boards on a Tacoma? Are you serious?…read moreLabor Rate $213 per hour; this exceeds the price of the actual running boards!! Now i understand why they have a 2.3 Review Rating! It's fitting and accurate!

I had a wonderful experience buying a car recently. Brandon Gonzalez was helpful and friendly as…read morewe discussed what we were looking for in another new car. The sales Manager, Kelvin, worked with us on our trade-in to agree on a fair price. This is our second Mazda purchase at Empire and I recommend them highly. Carol P

Just had a great experience at Empire Mazda and wanted to share. From the moment we walked in,…read moreeveryone was super friendly and welcoming. We never felt rushed or pressured at all, which made the whole car-buying process way less stressful than I expected. The team really took the time to understand what we were looking for, and thanks to their help, we ended up with the perfect car for our family. It checks every box, and we honestly couldn't be happier with it. We also got a great impression of the service department, everything looked clean, organized, and professional. We'll definitely be bringing our car back here for regular maintenance. Overall, this dealership went above and beyond. If you're looking for a place that treats you with respect, actually listens, and makes the whole process easy, I'd highly recommend checking them out -- James from Sales and Kelvin from Finance were fantastic! Ask for them

It's no secret that most people would rather swim through quicksand than endure the gauntlet of…read morenegotiating a used car purchase. Relax, CarMax is there for the timid offering no haggle pricing and turn-key financing that will make even the credit-challenged smile. Unfortunately, the sticker price is anywhere between five and twenty percent higher than similar vehicles available elsewhere and the interest rates are steep even for buyers with excellent credit. So, bottom-line be prepared to pay dearly for the convenience. Go in with your eyes wide open and certainly have alternative financing available through your bank or credit union. Good luck.

I was a bit skeptical but I have to say my experience was awesome, I made an appointment online…read morewhich I would recommend as it was fairly busy. I submitted the required paperwork online and although they still ask for it during your appointment it was still a painless experience. They honored the quote they gave me online and I left with a check in under 2 hours.

I was satisfied with the price of my Mazda 6. They also asked if I wanted to finance and said they…read morewould reduce price by $1000. I said yes and paid off the car in one payment. Saved $1000. Nice

Víctor from finance is one pice of shit has no ethics - he just hang up on me cause of course they…read moredon't want to hear it. I bought a Mazda CX-5 2 months ago with a hole on the front bumper and it's already 2 months and they still giving me the run around telling me that the pice has to be order and painted. Just avoid this place - save yourself some trouble and be disrespected and lie by this assholes!!! Specifically VICTOR!!!

Amazing amazing amazing service . I came in looking for help in a dire situation . They immediately…read morebegan working diligently , effective and efficiently . Was able to make a proper purchase ! If you are looking for your car HIGHLY RECOMMEND WITH AN AMAZING SELECTION . Kristina is extremely helpful and answers all questions !

I went there on Labor Day looking for a car for my daughter. They showed me 3 cars. My daughter…read moredidn't like the one so we narrowed it down to two of them. I wanted to test drive them and was told after she ran my credit to get an idea of what I can afford. I told them ahead of time the range of my credit score and was told no problem . We go in and I sit for an hour with her. She runs my credit and comes back to me with the monthly payment and a 2000.00 down payment. I still was not given a car fax report nor was I allowed to test drive either car. She wanted me to purchase that day but I told her I had to come back over the weekend with the money for down payment. I was told I would be able to test drive and get the car fax. I get a text and a call over the week asking me if I was still interested. I told them the car I wanted to purchase and they gave me an appt. We get there and the car now has a dent in the door that wasn't there before. So I asked about the second car we looked at that had the engine light on and was told she didn't know if it was still on because the mechanic wasn't in. So there was new car that was the same type but didn't have sticker on it. I inquired about it. She went in and brought the key out. My son had come with me because he knows about cars. He turned it on and we asked to test drive it. She immediately wanted the car shut off and wanted us to come inside. I asked why? They then act like they were going to run my credit again and I told them no because I didn't want them lowering my credit again when I was told by her I was already preapproved. They did it anyway. She wanted access to my bank accounts. Some man whom I never met was there, he asked an employee to put the sticker info in the car we were interested in and got upset when we were looking at it. He then came over and stated he wouldn't approve me for either car. Not the one we originally came in for with the dent which they acted like was not there or the one with the engine light on. They wasted another hr running my credit again after I told them not too and I was treated like I was delusional for thinking I was preapproved when I was told the price range of car I could buy. I should have known not to trust them when I found out that the price they had listed online was not the real price but the price for the down payment I would not recommend them at all. I would give them a half a star for lying, wanting to get into my bank account on my phone, and wasting my time.