I'm getting tired. It's such a 50/50 if I will have a good day at Pause...or not. I've been going…read moreto pause for over six years. I've continued to go because they opened one so close to where I live, I love being able to walk two blocks to get treatments.
But unfortunately, it just seems as though I'm too often having issues. I have a few other Med Spas I go to, they treat me great, I get my treatments, we have friendly chatter, and I walk out with this huge glow of self-love. I believe at Medspas it's not just about the treatments you receive, it's about how you feel in the process. It's about the whole experience of doing something beautiful for yourself, bettering your health, and being treated with lovely vibes as well. You should leave feeling good inside out.
But too many times I have walked out of Pause feeling crappy or stressed. Some days are amazing. But other days an employee is rude or snooty, or their systems are either not well organized, or very confusing for their employees.
A couple of times I've been told that I have credits on my account, just to be told that I don't later. It just feels like when I walk into Pause, I don't know what to expect. Will I get one of their beautiful, vibrant associates...or one with a bad attitude? Will the information in the system be correct and documented in a way that the employee can understand, and give me accurate information? Will my card be charged in error? Ya never know.
Today I got a rude nurse, and it felt like my final straw. A really sweet, enthusiastic employee offered me tea. I figured it's because I would have to wait a while for the nurse. The nurse comes out two minutes later and literally scolded me in front of the whole lobby about having tea. She says loudly and indiscreetly "The tea is only for customers getting IVs and because you're getting shots you're not supposed to get tea, but I'll let it go this time" Her demeanor while delivering this news was not friendly at all. But this, I was going to let slide, although it was embarrassing. She really could have come over to me and talk to me individually about that, if it was even that important... I mean, I can have tea, coffee, and even snacks at my other med spas no problem. But here I'm clearly violating a major policy.
The nurse came back out to give me my shots, I only get them in the arm, so it's absolutely fine to be done in the lobby. I noticed the fluid was a different color since the last time I came. Given that I take a lot of vitamin shots, peptides, and supplements, my doctors like to keep up with exactly what I'm taking. I've been advised to give my docs the name and milligrams of my vitamin shots and Peptides, or in some cases, even stay clear of certain supplements/injections.
Over the years, the formulations at Pause have varied. Sometimes the "Trim "will have just the MIC formulation or other times it's had B6, B12, or L-Carnitine. No prior nurse has ever had a problem sharing this information with me when I asked. Naturally, it's going into my body, it seems only logical. I might want to know what it is.
I asked the nurse if she could show me the bottle so I would know exactly what I was taking. I wanted to give this information to my doctor. Rudely, she told me "We're not allowed to show the bottle.", and proceeded to walk away. As she was walking, I said,"Can you please tell me what's in the formulation then?"....SHE VISIBLY AND LOUDLY BECAME EXTREMELY ANNOYED. SHE LET OUT A HUGE HUFF, ROLLED HER EYES, AND THREW HER HEAD BACK IN FRUSTRATION. Once again, this is in the lobby in front of others. I said "Sorry to make you so mad, I just need to know what I'm putting in my body." I went on to explain to her (and unfortunately everyone witnessing in the lobby) that my doctors have requested that I keep them updated on what I'm taking, and how many milligrams. At that point, she walks to get the bottle, comes back with it and tells me what's in it. But I really shouldn't have had to explain all of that. I have a right to know what I'm taking. And the name "Trim" tells me nothing.
At this point, my experience was already completely ruined. I wouldn't be writing this if this was the first time that something like this has happened. But it's not.
And sadly, after her outward annoyance, it seemed to have a domino effect on other employees that day, they started then behaving differently toward me.
As I mentioned earlier, I left feeling like crap.
The other Med spas and biohacking clinics I go to, treat you like royalty. I'm really tired of having such an unpredictable experience at Pause.
