A friend brought me an apple cinnamon roll from Crusty Crumb and I warmed it with a pat of butter in the microwave for 10 seconds. It was delicious and made me want to go back a couple weeks later to get another one. Totally different experience. I took the apple cinnamon roll home, put a pat of butter on it and microwaved it for 10 seconds. The roll was hard, so hard I could not cut it with a fork even or chew it.
A couple days later the owner or management of Crusty Crumb posted about poor reviews they were getting and said this:
'We've seen a few reviews lately that let us know we didn't hit the mark for everyone. While we know we can't please every single person, we care deeply about what we bake, how we serve, and how you feel when you visit'.
They followed up with this:
'If something was off during your visit, we're truly sorry. We're human, and we may not realize something's wrong unless you tell us. We welcome all kinds of feedback, from the food to the atmosphere, and we'd love the chance to make things right'
So, since my experience was so recent I mentioned the hard apple cinnamon roll.
I was told that bread should never be put in the microwave - making me the reason their cinnamon roll was too hard to eat. I stand by my comment that 10 seconds in a microwave did not ruin that roll. The butter didn't even melt.
Crusty Crumb asked for feedback. When I shared my experience, they were looking for accolades, not an unhappy customer and even though the said 'they'd like to make it right', they didn't mean it. I was not offered a refund for the $6 cinnamon roll nor invited to return to the bakery to get another cinnamon roll on the house hoping for a better experience. They asked for feedback but didn't really want feedback. Disingenuous at best read more