My husband had surgery at Lahey Burlington. The ICU staff were phenomenal. I brought 3 dozen cookies, and they were freshly made while I waited. Staff were super friendly. Staff loved the cookies... bonus was I got a free dozen with my points! read more

Great cookie selection weekly. Keeping the regulars then changing the weekly selections makes for great choices

My cookies were hard. Hard as a rock. This is my second time getting cookies from this place and I am completely shocked. Last time I came here the cookies were so moist, fresh, and literally crumbled as I picked them up. This time, I struggle to bite into all the cookies. I had a bite of one of them the second I got them and the were warm but so so so hard. Like rubbery even? Did they reheat these cookies? And then when I got home about 30 minutes later I warmed them up in the oven for about less than minute and they got even harder ???? How is that possible? All the cookies were absolutely inedible. Too hard and rubbery. Did not crumble as it's name indicates. Also the banana cookie looked like throw up. I'm sad. I ordered from the kiosk at the store and I got my cookies minutes later. Quick service but at what cost? read more

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Crumbl Cookies in Woburn never disappoints! The cookies are always warm, soft, and delicious. I love how the menu rotates every week--always something new and fun to try. The staff is friendly, the service is quick, and the packaging makes it perfect for gifting too. Definitely a treat worth the stop! read more

Simply amazing! Fast, convenient and delicious! A bit pricey not going to lie - but great perks if you use the app to order.

My kids love the cookies and continuously want to go to Crumbl! The people were very nice and the place was clean! My only complaint is the parking lot is a nightmare and there is never a place to park!! Woburn Village is a nightmare to drive thru! Your best bet is to order online and have someone drive you so you can jump out to get them! read more

This location is the best! Cookies/cakes/brownies always on point - no complaints from my children Store is clean and well maintained Staff seem happy and are so helpful and accommodating remember regular customers and packing orders with care This location is also timely with online orders A+++ read more

Atmosphere: B+ Staff: A Price: C- Cookies: A- Overall: B+ Whelp, I finally gave in to the Crumbl craze. Do I think it's worth all the hype...nope. Do I think it's worth the price...absolutely not. Will I buy more Crumbl...yea, occasionally. There cookies are good, some are even great but I think the selling point isn't that they are the best dang cookies you'll ever taste, but that they are unique. My advice would be to not waste your money on something like the chocolate chip cookie, it's good but other places make better for much less. Where they really shine is there odd combinations. You're really paying for the novelty but that's not always a bad thing. read more

Crumbl - Woburn - The five cookies of the week (minus chocolate chip and I got two sugar cookies) - Bakeries Near Me - Woburn, Massachusetts

It was great mouth watering flavory and soft big and moisturizing will definitely come back

A great place to go with friends on a night out! It was a little crowded, but the staff worked fast to get the cookies out and warm. They were amazing! read more

The cookies were honestly good, like most crumbl stores. However the servers were rude to say the least. Acted like they were being held at gunpoint to do their job. I don't understand why these kids will take jobs if they don't want them. It was very busy and everyone was waiting around, it was very crowded. The workers would call someone's order and slam the box down, often open or dirty onto the counter. I have an attached picture of another order I thought they were a little disrespectful with. read more

Crumbl - Woburn - The boxes are left out open and smeared with frosting. - Bakeries Near Me - Woburn, Massachusetts

The cookies were absolutely amazing. Danielle was fantastic! She was friendly, quick and helpful with our questions.

This is not like the picture at all this is so sad. I was expecting something so different when I opened the box I was so disappointed read more

Crumbl - Woburn - There's 5 marshmallows... this is sad. I am sad. - Bakeries Near Me - Woburn, Massachusetts

I think maybe the coolest cookie ideas ever made, and I am a sweets loving girl. However, I did not enjoy the taste of any of these. I had chocolate chip, cookie dough cookie and monster. Just beware monster has peanut butter in it, and definitely wasn't a nice surprise. I received the food super fast, great service, and the cookies that were supposed to be hot were. The store was empty and quiet when I came in, on a Monday around 7-8. I ordered at the kiosk as well. read more

Crumbl - Woburn - First two chocolate chip, then monster, then cookie dough - Bakeries Near Me - Woburn, Massachusetts

The cookies are great. Love the different variety every week. Staff/overall service is very quick but not the friendliest (this may be due to only ordering on iPads) but never have received a "welcome to crumbl". The ambiance is like any other crumbl, nice inside. Overall, would go back. Cookies are great. read more

Great, Quick Service. I thought all my cookies were well made, and tasted good. The place was very clean, i overall had a good experience.

Been to the other Crumbl Cookies location. I enjoy the non-traditional standard flavors of cookies from Crumbl. It is definitely best to go earlier as the night runs out of certain types. Staff was friendly and accomodating in answering questions we had regarding each cookie flavor. My go to would be the snickerdoodle, red velvet, and cream pie. They also serve ice cream as well in a cup or cone. read more

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This location is always busy but the staff is very friendly and is efficient. The store is always clean and yummy selections! The only downside is parking but that is not their fault read more

Ten customers allowed inside the shop only. There are two self ordering kiosks and if you want the traditional check out, there is one cashier who can assist. Sadly the chocolate chip cookies were sold out and won't be available until 30 minutes later. You can see what type of cookies are sold out on a big screen before you put in your order. The shops smells so good! One cookie is $4.98 but it's soft, chewy and good size. read more

Crumbl - Woburn - Interior - Bakeries Near Me - Woburn, Massachusetts

Store is pretty good. However last time they screwed up my order. All the cookies were doubles and I wanted a set of one each. But oh well we ate them and got fat just the same. To hell with the kardashians. read more

Place is busy but it's just the poor design of this mall. They need a parking garage. The cookies are great and staff have always been friendly! read more

Definitely worth the hype!! thought the line would be worse only had to wait 15 minutes from getting in line to collecting the goods tasted so good definitely going back read more

Crumbl - Woburn - Inside store - Bakeries Near Me - Woburn, Massachusetts

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Very nice staff. Clean store. Cookies always taste great! I would definitely go again, although sometimes the small store gets very crowded.

Well I finally got to try the Crumbl Cookies and I was not impressed. Not sure if these are the best cookies, but they were ok. I ordered online and picked it just to avoid waiting at the store, but still ended up waiting at the store. read more

Finally tried the famous Crumbl Cookies!!!! It did not disappoint! Yes they're expensive. They're almost $5 a cookie, but they are massive so I feel like it matches the price. They're so thick and moist and flavorful. I love the excitement of following them on social media and seeing the different featured flavors each week. So fun! The one thing I'd say about this place is it's small and everything is done through a computer. There's almost no interaction with the people working there except for when they hand you your cookies. That's fine, but a simple hello or goodbye/thank you wouldn't hurt. Other than that, love the product and will definitely be coming back! read more

Pleasant customer service. Actually saw in app it's a little cheaper here than at the waltham location

Undercooked, a potential health hazard. Pricey. Sad appearance. Not going back, ever.

Great staff! I use their services a lot for my daughter's teachers. It's a great gift and Crumble always pulls through.

cookies were amazing!!! i was paying with cash and went to the order counter and we just stood there for 20 minutes, the staff made eye contact with us numerous times, but did not offer assistance. also, in massachusetts, it is illegal for stores and vendors to not accept cash, and since we were paying with cash, someone behind us offerd to pay with his card if we gave him our cash. the restaurant itself though was a somewhat welcoming place, aside from the payment extravaganza. the overall ambiance of the store was it was clean. read more

The cookies are okay, the line was crazy and they kept selling out of things every 10min it seemed. We had decided we wanted 4 of the cookies but only ended up with 1 of the 4 that we wanted and they ended up subbing the other ones and they had to double up on one type because they had ran out while making mine. I hope they can get it together because the staff and manager was really nice but the situation was just bad. read more

Crumbl - Woburn - They only had the Chocolate chocolate and the carrot. - Bakeries Near Me - Woburn, Massachusetts

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I've been 4 times! Many excellent flavors and new ones weekly. That's another part of the experience, in that each week the menu changes. Once you try one of these cookies you will honestly be checking for next week's flavors. They have an app of course where you accumulate points, and can see updates on what's next. Peanut butter with Reese's mini chip are the BEST ... 10 stars. Higher price point, but if it's the Rolls Royce of cookies (and it is), I won't question it. read more

It was my first time to visit Crumbl Cookies. It was pricey, but good. It would be great for a gift. read more

Crumbl - Woburn - Bakeries Near Me - Woburn, Massachusetts

Definitely need to give them another try before I increase the rating ! But cookie was great. It's a newer sight so the line/crowd was pretty large . Hopefully the hype dies down so I can go indulge again sometime soon! read more

Crumbl - Woburn - Sooooooooo goood! Ignore the icing and caramel that melted over the fresh out of the oven cookie. Typically a dollop of icing on top. - Bakeries Near Me - Woburn, Massachusetts

Delicious cookies- delivered promptly and beautiful presentation . Great options to choose

Very good cookies. I need to save my calories for a visit as the cookies are gigantic.

service could be quicker but customer service was pleasant. wait was long even though I ordered on the app.

I don't know why I've been to these places more than once. I just get a craving for something sweet and think; "Maybe it'll be different this time," but nope. Always the same. SUPER expensive, wicked undercooked, blob of cookie in a fancy schmancy box served out of a stark white storefront. This place is the reincarnated old mall haunt Mrs. Fields in an Apple store space. Don't waste your money. Walk across the parking lot and buy a dozen cookies at Market Basket for the price of one of these cookie dough blobs. read more

Cookies are really really good. Wish there was one in the Back Bay. How do they make it so good !

These are literally the best deserts I have ever had in my entire life!! A must try!!

The cookies were amazing! But no one was helping us, there was no cashier! I had to use a self checkout.