cookies are always amazing and so cute service is fast and workers are so nice it's my favorite place to go when I'm looking for a sweet treat after a hard day read more

I used to really enjoy shopping at this store, but after the experience I had on Friday 10/16/2026 before 8:00pm, my opinion has changed. What happened was unacceptable and very unprofessional. Regardless of whether this is a Crumbl Cookies location, it is still a business that serves families and children. Customers come here expecting a pleasant and welcoming environment, and the behavior I witnessed on Friday was completely inappropriate. Whatever issues were happening between employees should have been handled privately and professionally, not in front of customers. It was disappointing to witness such a negative attitude from an employee, especially in a place where families come to enjoy cookies and treats. I hope management takes this matter seriously and addresses the situation to ensure that other customers do not have to experience the same thing. I came to your store simply to get my cookie. While I was speaking with a male employee and explaining that I was waiting for my order, I misspoke. Instead of saying "cookie," I said "food." After that, a female employee began looking at me in a way that made me feel uncomfortable. I had also noticed this employee staring at me on a previous occasion for an extended period. During today's interaction, I asked her, "Can I help you? Why are you staring at me like that?" She responded by saying that she was staring at me and continued looking at me in a way that I perceived as confrontational. I asked her to stop staring at me like that. She then began saying that I had an attitude and was giving her coworkers an attitude. I disagreed with that characterization and tried to explain myself, but she continued talking at me in a confrontational manner. When I asked for her name or requested to speak with a manager, she stated that she had to refuse me service. I was confused and upset by this response because I had come to the store to purchase a cookie and did not believe I had done anything that justified being treated this way. I told her that I would bring the matter to management because I was concerned about how she was treating a customer. I left the interaction feeling disrespected and disappointed. I understand that employees may have difficult days, and misunderstandings can happen. However, customers should be treated professionally and respectfully. I do not believe that asking an employee why she is staring at me should result in an escalating confrontation or a statement that I will be refused service without a clear explanation. I would appreciate it if management could review this incident, speak with the employees involved, and clarify why I was told that service would be refused. I would also like to know how this matter will be addressed to help ensure that future customer interactions are handled professionally. I came to Crumbl Cookies because I wanted to buy a cookie, not to have a confrontation with an employee. I hope management takes my concerns seriously and responds appropriately. Thank you for your time and attention. I look forward to hearing from you. Sincerely, A concerned customer read more

I went into Muldoon crumbl today at 4:00pm , June 23rd 2026 . I ordered a Carmel Apple cookie , Dubai chocolate style strawberry cups and a " bake me " dirty soda that was supposed to have sprite , watermelon and pineapple syrup. 1. The cookie was not to expectation barely any carmel and the cookie was really hard 2. Dubai Chocolate strawberry cup , is wasn't enough Katafi ... the strawberry weren't filled all the way to the top 3 . Dirty soda , it was okay I saw one of the workers that worked that day with black hair , Native American didn't put any watermelon syrup in my drink at all I saw her try to look for the syrup but couldn't find it and just ended up just putting pineapple only if u couldn't find or didn't have watermelon flavored syrup u could've simply told the customer I understand it was busy but for the time me and everyone else was waiting almost an Hr or more my drink shouldn't have been wrong and also they got another person order wrong they ordered big order and they were out of one of the cookies the customer ordered instead of giving them a heads up they didn't notify the customer at all until the customer said something Never again goin to this location read more

I just believe in great customer service. The staff always seems burnt out no hello no smile when you walk in . It's like they're disappointed you came in because it causes them to have to work. The cookies look sad compare to when they first opened. It's not even perfect circles anymore. And the way those topping are put on so sloppy. I keep giving them chances and they seem to disappoint the last 3x. Your cookies definitely look like crumbles. And the staff makes you feel sad... read more

Crumbl - Tikahtnu Commons - Cookies - Bakeries Near Me - Anchorage, Alaska

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What a great experience! I was greeted by Monique, who patiently answered all of my questions, explained the selection, gave her personal recommendations and made sure that I understood all about the various options before me. She was amazing, I appreciated how happy and positive she was and how I could tell she loved working at crumble and loved the cookies. She and her coworker made sure the cookies were perfect before presenting them for my inspection. I would highly recommend this business. read more

A bit of a wait but worth it!!! My daughter enjoyed every bite and had me buy her another the next day... read more

Crumbl - Tikahtnu Commons - Dubai chocolate brownie - Bakeries Near Me - Anchorage, Alaska

They have something to satisfy the sweet tooth of everyone. Their cookie choices change weekly. The chocolate chip cookie is always on the menu. The have stations where you can order in store if you haven't placed your order online prior to coming. The cookies and cream cheesecake was on the menu. It's We ate here for an early since they open at 4pm. The employees were friendly. The restaurant was clean. The food was hot and prepared to my liking. The freshly prepared rolls are my favorite. They do not give a military discount unless you dine with them on Fridays from 12pm-4pm. This location is conveniently located on Muldoon in a shopping plaza that has other restaurants and stores, such as Kohl's, Target, etc. read more

Crumbl - Tikahtnu Commons - Cookies and Cream cheesecake - Bakeries Near Me - Anchorage, Alaska

I don't get the point of ordering on the app in advance if they're going to run out of stuff and not update it?? read more

Crumbl - Tikahtnu Commons - Bakeries Near Me - Anchorage, Alaska

Always friendly and polite. Quick to process my order. Smells amazing. Recommend cookie crumbl

Delicious and fast service. I just got my free birthday crumbl. The ambiance is like being at a bakery. Must check it out if you are out in Alaska. read more

Great experience and delicious cookies!! Definitely recommend!! Staff are friendly and place is clean.

I typically like Crumbl on occasion every few months. I think they're hit or miss on flavors. Heart cut out with filling is wonderful and I wish I would have selected four of them. The Valentine's special sugar cookie with sprinkles was not good, hardly palatable and tasted like they missed the "sugar" part of sugar cookie. That one specifically was disappointing and by far the worst sugar cookie I've ever had. The cookies are incredibly dense and I think only fit for sharing. read more

Crumbl - Tikahtnu Commons - Bakeries Near Me - Anchorage, Alaska

Came into the shop to order cookies. Employees was extremely rude. Asked if I was picking up and said no. I would like to place an order. Instead of directing me to the kiosk the insisted to just ignore me for 5 minutes. First time being to this location never had this type of service. read more

Always fresh, hot, and delicious. Efficient delivery! Good customer service when I go in person as well.

Crumbl first timer here. My experience today was flawless. I did not have to wait in line. I was the only customer there. It caught me off guard when everyone, (at least 10 young, bright eyed employees), enthusiastically welcomed me in at the same time. Wow. We love customer service! Crumbl's space is clean, bright and modern. Everything is transparent. From being able to see cookies being made right in front of you, to the cashier showing you exactly how much you'll be charged. When I finished chatting with the cashier, another employee had my cookies ready and opened the box to present them to me. He asked if they were to my liking and asked if I'd visit them again next week! I had to refrain from yelling hell when I said "yeah." Crumbl cookies are huge and shareable. I believe they sell a tool that easily cuts cookies into 4. Crumbl's cookies are warm and gooey like I prefer. For my spouse, outside of the walnut fudge brownie and chocolate chip cookies, most of the flavors were too gooey. Everyone has their own preferences. If you download the Crumbl app you can order ahead online. I'll definitely be making the trek from the southside, to try new weekly flavors, often. read more

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I had a great experience from the employees, environment, and product. 2 thumbs up. And the music had me dancing and enjoying myself while I waited read more

Ordered cookies as a gift. Can't believe what was received from this store location. I thought it was a joke at first but the sticker was still on the box. Please see the photo of the cookies. I called and spoke to an employee who said she would have the manager call me. I have yet to receive a call. The cookies didn't taste bad but for what I paid, they definitely were not up to franchise standards. See their ad photo. So disappointed, especially since these were a gift. Embarrassing! I can't recommend this store any longer to others. So disappointed. read more

Crumbl - Tikahtnu Commons - I gifted cookies from Crumbl. I ordered a 6-pack of cookies.See pic of cookies.I called the store.I was told manager would call,no call - Bakeries Near Me - Anchorage, Alaska

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The cookies are always great. Atmosphere is inviting and fun and clean. I want to go back again and again. I am always greeted and served quickly. read more

Maybe better if I went to a different crumbles other than the one on Muldoon rd. Very confused and unorganized. Completely f'd my order up. Next time I will try the other store. Not happy with them... should have just asked for a refund. read more

on maps says they are open until midnight on weekends, and got the door slammed in my face when I came at 10.

We had a catering order of 70 cookies paid in advance (called to verify twice) even got a text saying they were ready. At pick up,no cookies and all the young teenagers working there had no idea where the order was. They had to then MAKE them and it took an extra 1.25 hours which we didn't have time for. I wouldn't recommend you order catering. There wasn't a responsible adult in sight. I felt bad for the kids but for couple hundred dollars worth of cookies the experience was not a good one. This franchisee needs to do better. read more

I'm going to be perfectly honest. I walked into this place to see what all the fuss was about, saw $4 a cookie and you better believe I turned around and walked back out no thanks, I can bake cookies at home for way cheaper and just as delicious... fast forward about a month and my husband was given one at work and said he thought he kids and I would like them. We decided to go on a date and pick up half a dozen afterward to share with the kids. Boy was I wrong! I can still bake an awesome ch chip cookie, but I was wrong that these weren't worth their hefty price tag. The cookies aren't normal size, these are HUGE. We're talking fat and wide! Similar to how I'd look if I buy too many more. Anyways I take back my original ideas of the place. The employees are working hard and keeping up with orders pretty well considering the demand. They stay professional and sweet despite the amount of people who get really crabby not getting their cookies fast enough . I was impressed with how they handled one of these tough customers when we were there. Great location, great cookies. Definitely give it a try. Let me add- we are a family of 6 and could not finish these in 1 day read more

Crumbl - Tikahtnu Commons - Chocolate toffee cookie, Lemon Cookie, classic chocolate chip, strawberry pop tart cookie, death by chocolate cookie, peanut butter cookie - Bakeries Near Me - Anchorage, Alaska

This Crumbl location is always quick and gas friendly staff. The cookies are basic, but I really like the classic pink frosted sugar cookie and the salted toffee! read more

as a longtime fan of crumbl cookies since their arrival in anchorage in 2022, it pains me to say that the quality has significantly declined. recently, i purchased a box of 12 cookies, excited to try their new flavors, but the experience left much to be desired.. the biggest disappointment was the "galaxy brownie" flavor, which looked nothing like the advertised product on their website. instead of the galactic appearance, it (almost) resembled a plain double chocolate chip cookie. what's more concerning is the apparent lack of care from their employees. not only did the cookies differ in appearance from the website, but the flavors were inconsistent too. both cookies of each flavor tasted different, which is unacceptable considering the premium price. one of the "strawberry cupcake" cookies was overly sweet and lacked aesthetic appeal, while its counterpart barely tasted like strawberry and looked messy.. to add to the disappointment, i shared this box with my friends, only to find that none of us were exactly thrilled to eat it. we were all disappointed. it's disheartening to see such a decline in quality from a brand i once held in high regard. i hope crumbl can address these issues and return to the standard of excellence they were known for in the past. final thoughts: not recommended, especially today given the disappointing experience i had with crumbl cookies recently, i cannot, in good conscience, recommend them at this time. the decline in quality, inconsistency in flavors, and lack of attention to detail from their employees have left a sour taste in my mouth. perhaps with improvements and a return to their previous standards of excellence, i may reconsider my stance in the future. however, for now, crumbl falls short of expectations.... read more

Crumbl - Tikahtnu Commons - galaxy brownie - Bakeries Near Me - Anchorage, Alaska

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Love love love crumbl in other locations but this one needs some TLC. Maybe wait a few weeks to allow them the opportunity work out the kinks. Served raw cookies (see pink donut in the picture) and messy cookies/boxes, and ran out of half the flavors. About 20 staff members and feels very chaotic. read more

Well I am glad that anchorage is finally catching up on some great chain joints. The customer service was amazing and pretty quick for how busy they were. The cookies were pretty tasty! I think my favorite for sure is the snickerdoodle. It still seemed a little chaotic with them just opening. Can't wait till they get settled in for sure because this will be a great pit stop on the way in and out of anchorage. read more

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So yummy The cookies are sharing portions and don't get stale after a day. We enjoyed them for the first time on valentines days read more

Cookies are good obviously, there's no denying that. When I went in there the other day there was one employee that I just need to comment about... There's a girl with red hair who made it very obvious that she has no respect for her peers. I could see her giving the other workers nasty looks and making rude comments towards them while I was waiting for my box. I've seen her in there before and she seems bossy, so she could be the manager, not sure though. But she definitely wasn't treating the other employees respectfully and made the environment very awkward. Besides that the cookies were good, no complaints Other employees seemed very cheerful and had great customer service. I would like to say I'll be returning, but I don't want to support a shop that treats their employees the way she did. read more

Great tasting cookies. A little expensive, but well worth it! Definitely something you should try at least once.

always great customer service! The cookies are always warm and fresh, I always look forward to the different flavors every week.

I have given this company multiple chances to show me they actually care about their customers, but I'm done. The last time I went in, there were 4 people working and not one of them acknowledged my existence. I stood at the counter for several minutes and I finally walked out. I will not spend my money in a place that obviously doesn't care about their customers. When I logged into yelp to leave this review, I saw I wasn't the only customer to experience this. Management has a problem they don't seem to care to fix. There are other local bakeries with excellent customer service that I will go to instead. read more

I don't know what the obsession is with this place. Truly. It's the most ridiculously overpriced, overrated place I've ever been to. $40 for a box of 12 mini cookies? The cookies all tasted the same. Regardless of the 6 different flavors, overall, they pretty much just tasted the same - sugar. Look, I'll admit I have a bit of a sweet tooth, but this was ridiculous. It was like eating flavorless wads of sugar. Some of the cookies were underdone and doughy, some over overdone and akin to being stale? If I could give 0 stars, I absolutely would. 0/10, I wouldn't recommend Crumbl to anyone read more

Never dissatisfied crumbl leaves a smile on my face every time. Cookies are always fresh The establishment is very clean. The crew is always smiling and happy that you're there. It's worth every penny and fun for the whole family to go and pick out your cookies and take home that pretty pink box 10 out of 10 recommend read more

Try this place!!!! Alright so idk when this store opened but it was very busy so my suggestion is to order online and pick up. Now the cookies...ok the cookies tho! They came warm and oh so soft. The ones with frosting or icing were not too sweet or over powering. The feel of the cookies was moist and perfectly dippable for you milk and cookie lovers out there. I was very impressed by how each cookie was perfect with the intensity of its flavors to the sweetness and the taste of being made at home. Usually a store bought cookie has that taste of being made in a store. Idk how to describe that except for in that way but if you know then you know. All around this is a must for anyone looking for a gourmet, aesthetically pleasing but homemade tasting cookie. They do come in different size boxes ranging from 4-12 and then you can buy individually or get a large catering box for parties. The pic I've shown is a box of 12 which is labeled the party box and costs just under $40. The employee at the register I interacted with was very helpful and kind. The line was long and she apologized for the wait which wasn't a bother to me at all due to the fact that I was smelling fresh baked cookies the whole time lol I do want to say that this young lady mentioned being on her feet since 5am and it was well after 3pm so please please tip these wonderful people for their hard work and also for the delicious cookies they are cooking up right in front of you. This is a must go for people of all ages. You will leave happy and satisfied. Flavors change weekly which is awesome as well. I will definitely being going back next week to see the new flavors. Did I mention they come out warm for you!?! Go now read more

Crumbl - Tikahtnu Commons - Buttermilk Pancake. Iced Oatmeal. Blueberry Lemon. Chocolate Chip. Snickerdoodle. - Bakeries Near Me - Anchorage, Alaska

They are large cookies. I haven't found out what the hype is about yet. You can't custom order (ie: no icing, ect). I asked. Personally, I don't like them too sweet and think they are over priced. read more

Crumbl - Tikahtnu Commons - From left to right, Iced Oatmeal, Lemon Poppyseed, and Snickerdoodle. - Bakeries Near Me - Anchorage, Alaska

Cookies are really huge. I like giving as gifts or treats for my staff. Lots of variety.

Delicious cookie!! I got the Ande Mint extravaganza and it exceeded my expectations! I went 30 mins before closing and they still gave me top tier customer service. Definitely on the expensive side but as a once in a while treat, totally worth it read more

Crumbl - Tikahtnu Commons - Andes mint extravaganza - Bakeries Near Me - Anchorage, Alaska

These cookies are expensive, but we love the cookies here. We get our cookies here when we're not in a hurry to go anywhere.

I always make this my stop on my way back to Wasilla! My favorites are the frosting cookies!

Service is quick. No waiting in line. There are always 2 out of 4 cookies that are worth it.