It's my first birthday away from home and I've felt nothing but love and great hospitality from NC folks. I came in today to claim my birthday freebie from Crumbl and was kindly greeted by Joe. He's one (?) of the managers at this sweet establishment and I couldn't have been luckier to have him welcome me today. As a kind gesture, Joe gave me another cookie for my birthday. I got a chocolate chip cookie and their peanut butter cookie for this week. Just took a bite of the chocolate chip cookie and can tell that it was baked fresh today! Loved the hint of salt that gives a nice salty taste to the bountiful semi sweet chocolate chunks. Can't wait to dive in and try the other cookie! Walking into Crumbl, you're greeted with a sweet smelling aroma of cookies and even sweeter staff to help you satisfy your cookie craving!! Can't wait to visit again for my next cookie fixing! read more

Crumbl - Southpoint - Bakeries Near Me - Durham, North Carolina

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Easy parking, staff is always nice, cookies are fresh. The location has easy access to shopping and they get you in and out fairly quickly. It is also always clean and I can tell they work really hard. We usually walk away with at least three different flavors....even though we go for one :) read more

My daughter and I ordered the Dubai Chocolate Brownie. We were highly disappointed... My daughter bit into it and it was rock hard!!! I even tried putting in the microwave to soften the brownie part, and it was still rock hard. Not a fan at all!!! read more

Crumbl - Southpoint - Bakeries Near Me - Durham, North Carolina

They're usually out of the main items, otherwise the store is well kept and clean. Items have been cooked perfectly every time.

I had the s'mores cooking and it was so delicious!!! I will try to make to go get me other before you all close today!!!

amazing service cookies came out fresh as always and friendly employees i love crumbl and would recommend it to everyone

I love crumbl and this location usually is very good! They seem nice and have everything in stock for the most part. The cookies hit every time read more

Nice employee great staff ready to help and generous people beautiful vibes clean environment

My daughter and I are regular customers at the Crumble Cookies location at Southpoint in Durham, NC. I'm writing to formally report ongoing issues with evening service and product availability at this location. On five or more occasions, I have visited this store around 8:00 PM, and nearly all cookies were marked sold out, with only one or two options available--despite the store remaining open until 10:00 PM. It is frustrating and confusing that fresh cookies are not being baked to support the remaining hours of operation. During my most recent visit, I observed one employee sitting in the back loudly on her phone and another employee standing idle while the store had only two cookies available for purchase. While this was happening, I personally watched a family of five walk out due to limited options, followed by another couple, and then my daughter and me. There is no telling how many other customers left for the same reason. This not only hurts customer experience but also results in lost sales and wasted time for customers who made the trip to this location. This appears to be a routine issue, not a one-time occurrence. I do not experience these problems at the Brier Creek Crumbl location, though I prefer the Southpoint store because it is more convenient. Additionally, when popular items are released, they are frequently marked as "sold out" at this location. For example, when the Dubai brownie was introduced, my daughter and I visited the Southpoint store three different days, during the middle of the day, and it was listed as sold out each time. Given the timing, it seems unlikely the item was truly sold out and more likely that it was not being made. I have also seen groups of customers leave the store because of this. It appears that evening shifts are staffed primarily by younger employees who may need additional structure, supervision, or leadership. Employees using their phones instead of actively baking or preparing products--especially with two hours left before closing--is concerning. I hope this matter is addressed promptly. This location has great potential, but consistent product availability and stronger management oversight are clearly needed. Thank you for your time and attention. Sincerely, Briana read more

I honestly didn't expect to get as hooked on Crumbl as I am, but here we are. It started out as a "let's just try it once" kind of thing, and now I'm checking the new cookie lineup every Sunday night like it's a ritual. There's just something really fun about the way they rotate the flavors -- it keeps it exciting, and it makes you want to go back, even when you're still slightly ashamed of eating half a cookie that weighed more than a sandwich. The cookies are massive. Like, ridiculously big. Half the time I tell myself I'll save the rest for later, but let's be honest, that rarely happens. They're super soft, usually warm, and insanely rich. I know people say they're too sweet, and yeah, some of them definitely are. But that's kind of the point -- they're indulgent. They're not trying to be healthy or subtle. They're big, sweet, and over the top, and I love that about them. My go-to is the classic milk chocolate chip. It's always on the menu, and it just hits every single time -- warm, gooey, and kind of nostalgic. But I really look forward to the weird flavors too, like when they do cinnamon roll or cookie dough or something with peanut butter. Every now and then they'll drop a flavor that's kind of a miss -- either too artificial or too much going on -- but most of the time, even the ones I don't expect to like end up surprising me. And yes, they're expensive. I know. $5 for a cookie sounds like a lot until you're actually holding one that's the size of your face and smells like straight-up happiness. It's not something I'd get every day, but as a little weekly treat, it's totally worth it to me. Crumbl has basically become my guilty pleasure. It's extra, it's kind of chaotic, but it's fun -- and sometimes that's exactly what dessert should be read more

Crumbl isn't the best cookie place for me. Some of their flavors are too sweet for me which is why I gave it a 3 star but the service was quick since I ordered online for my pick up. The prices are overpriced though in my opinion. read more

My kids absolute favorite! Freshly baked warm cookies - what can be better? And the excitement they have to try the new ones! The service is always friendly (and fast!) and the whole ambiance is very inviting. Love it! read more

Key lime is delish and taste so good!!!!! The cookie and cream brownie is good also!!!!!!!!!!! read more

Best cookies in the world. I'm always so excited to see what flavors they have next. Must try!

Walking in the store smelled amazing! I was very clean and they had to self order stations or you can order with a person. I love that they had the cookies of the week out so you can see what they look like. Crumbl changes their menu every single week. You can check their website ahead to see what is featured each week. These cookies are amazing! They are so soft and flavorful! The best we tried was the cinnamon roll but they were all so so good! This will be at least a monthly treat for me. Also highly recommend getting the cookie cutter for $5. I can't eat a whole cookie so this slices it into 4 perfect pieces. read more

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Boy am I happy that a Crumbl opened so close to me! My sister and I used to go all the way to Cary for Crumbl but now have it conveniently only 5 minutes away. Also close to Target, Homegoods, and the mall so the location is for sure a clever one. Tempted to take away one star because of the danger this brings to me. I've suffered much temptation every week from the changing flavors and the easy location. But I'll be as sweet as the cookies and not do that. read more

Crumbl - Southpoint - Bakeries Near Me - Durham, North Carolina

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Accommodating their customers and refund them due to not being satisfied with their desserts. One of my cookies made me sick and the rest was not good and overcooked and they refused refund read more

Omg the hype is real. This cornbread cookie has no business being this good. I have heard lots of rumblings on social media about this flavor but was skeptical the last time they had it. I was nearby so decided to stop and grab some. Wow. It is served warm, melts in your mouth, with a drizzle of honey on top. Not a huge fan of the butter frosting (which is chilled so an interesting choice?) Do yourself a favor and RUN to get this cookie you will not be disappointed! read more

Crumbl - Southpoint - Cornbread cookie - IG lifewithhanny - Bakeries Near Me - Durham, North Carolina

The cookies we've had from the Crumbl Cookies location in Durham have all been good to great. This Crumbl Cookies opened in December 2021 in Renaissance Village in Southpoint. Same shopping center as Target. This is a chain with hundreds of locations across the country. At the time of writing this review, there are five Crumbl Cookies locations in the Triangle. This one is the furthest west, near the Durham-Chapel Hill border. Inside the Durham Crumbl store, you can order at a kiosk or with a human and pick up your cookies from a human at the pickup counter. You can also use the Crumbl app to order, curbside too if you want. Except for the company's signature Milk Chocolate Chip cookie, the cookie menu changes weekly. Currently, six cookies are offered at any given time with five rotating on a weekly basis. You can see actual cookie samples in-store before you order. We haven't had a disappointing cookie yet. Here's what we've tried so far: * Milk Chocolate Chip * Confetti Cake * Red Velvet White Chip * Boston Cream Pie * Classic Pink Sugar * Caramel Cake * French Silk Pie (chilled) * Caramel Popcorn * Raspberry Cheesecake * Strawberry Shortcake * Mallow Sandwich ft. Oreo * Red Velvet Cupcake * Cinnamon Frybread When we first started going to Crumbl in the first half of 2022, each cookie was $3.83 after tax and service fee and before tip. By the second half of 2022, each cookie had risen in price to $4.71 after tax and service fee and before tip. Sales tax is 9.50% and the service fee is 2.95%. So, currently, you're looking at spending over $5.00 per cookie. That's if you buy singles. The more cookies you buy, the more you save. This store offers 4-pack ($13.63 or $3.41 per cookie), 6-pack ($20.98 or $3.50 per cookie), and 12-pack ($35.68 or $2.97 per cookie) boxes. The prices I listed here for the packs are before tax, service fee, and tip. My favorite has been the Confetti Cake, followed by the Red Velvet White Chip, and Strawberry Shortcake. My wife doesn't have a favorite. She thinks "they're all so good" and I agree - all of the cookies have been delicious. They've been terrific in terms of both taste and texture. Some of the cookies are served warm while others are served cool or at room temp. For example, the cream on top of our Boston Cream Pie cookies was served cool. I loved the smooth and delectable icing on top of the Confetti Cake cookie (and I'm a sucker for rainbow sprinkles). The best thing about the Red Velvet White Chip cookies to me was their consistency. They were wonderfully soft and chewy. The Caramel Cake cookie was outstanding as well. Amazing flavor. The French Silk Pie was excellent. Rich and chocolaty. You really can't go wrong here. I will say the Raspberry Cheesecake didn't taste too much like cheesecake to me (and I am a big cheesecake fan) and I wasn't crazy about the Caramel Popcorn (good, not great). As someone who loves Oreos and "cookies and cream" anything, I was expecting more Oreo and pure, sweet icing flavor out of the Mallow Sandwich ft. Oreo. I loved the generous portion size, however. Lots of cookie and cream. In general, all of the cookies we've had from this Crumbl location have been super fresh, finished seconds/minutes before we've picked them up, and smelled and tasted fantastic. The store is relatively new, clean, and modern. It's nice. Inside, it's bright, white, and features an open kitchen. During our visits, the store hasn't been slammed, but it has had a steady stream of customers. Because there's no seating inside, often we've seen customers sitting on the benches and standing outside the store enjoying their yummy cookies. Our cookies have been ready for pick-up only a few minutes after ordering via both the kiosks and human server. Service has been great. The staff has been polite and friendly. Crumbl sells ice cream too. I give Crumbl Durham a solid four stars. read more

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Service was fast and so friendly. Cookies were delicious and tasted like they just came out of the oven

My boss bought the office a dozen of these for Valentine's Day...there are only 7 of us here so it took almost a week for us to eat the whole box (but you better believe we finished every single crumb!) They were HUGE and so yummy! So many different varieties and how cool is that cookie cutter? So much to love. I will definitely be patronizing this place! read more

Everyone everywhere is talking about these cookies! I headed over and the spot was busy. Although it was busy it didn't take long to place an order and get my cookies! I tried the sugar cookie, waffle cookie, chocolate chip, berry and cheesecake cookie. Everything was super super sweet! The kiddos enjoyed them! The cookies are expensive, but large! Not sure if I'll try them again read more

Crumbl - Southpoint - Bakeries Near Me - Durham, North Carolina

This is my favorite crumbl!!! The cookies I got here this week were so good. I LOVED the M&M cookie. It was so crumbly and filled with M&Ms. I also really like sugar shark. So fun! The size of the cookies is great. If you read my reviews you know I love a big portion. These are certainly big portions!!! Also, I went on a Tuesday and there was no line. Love a store with no line! It also looks really clean, as far as I can tell. read more

What a cool place! You order and pay via iPad. They have six flavors at any given time. I guess tiktok has made this place really popular and people watch for particular flavor lineups they wish to try. The cookies are huge and warm. Nothing wrong with that! Can't wait to go back. read more

Crumbl - Southpoint - How you order and pay - Bakeries Near Me - Durham, North Carolina

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So good! We love crumbl and always go! Our fav cookie spot. The pink sugar cookie is my favorite

I have been waiting for this Crumbl location to open ever since the day they announced it was coming to Southpoint, and I am so glad that day has finally arrived! Crumbl was always my go-to in Dallas for a quick and easy gift, especially with the beautiful packaging and great price point. I ordered a Hot Chocolate cookie today, which was new to me, and it was warm, gooey, and fabulous. I like that this Southpoint shop seems to have a much larger selection than the other Crumbls I have been to. Can't wait to go back! read more

Crumbl cookies is a Tiktok famous chain, and I was excited to see what the hype was about when this new location opened. They have 6 cookie flavors, which are rotated every week. Well, all but the staple milk chocolate chip that's always available. The cookies are a little pricey, $3.83 pre-tax. But they are huge, like 2x the size of cookies from other national chains (though smaller than Levain). The presentation also justifies the price, each cookie is individually packaged in a cute pink box. I liked the milk chocolate chip, it was soft and had pockets of melted chocolate. Great execution on a cookie classic. I didn't enjoy the chocolate cake one so much. There was a staleness that reminded me of store bought chocolate cake mix. I did, however, like the marshmallow flavored frosting. It was so light and fluffy, better than an actual marshmallow. read more

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Amazing cookies. I've only been to insomnia before and it doesn't even compare to Crumbl. I would highly highly recommend Crumbl if you're looking for a great cookie and are in the area. We got the mamas recipe, Christmas sugar cookie, and gingerbread and all three were amazing. Cookies are also quite large. Eating a whole cookie may give you a stomach ache but it is worth it. read more

I had read about this location opening up in Durham and we were in the area so we stopped in and got a four pack (two chocolate chip, one peanut butter, and a funfetti). The interior definitely smelled like a cookie bakery and the staff were very pleasant. We could see them behind the counter mixing ingredients, and a huge mixer was going, so you know the cookies are made onsite. Unfortunately, we found the cookies to be too sweet for our tastes. I know others love these large cookies and the chain has a loyal following, so they will do well here. I just don't think we'll be visiting too often. read more

Crumbl - Southpoint - Four pack of cookies - Bakeries Near Me - Durham, North Carolina

best cookies I ever had I really recommed this go by some right now very tasty and delicious

When I first called, they said they were open for another half hour but just weren't delivering. When I asked a clarifying question, the worker hung up on me. After I called back twice, they said they were actually closing half an hour early. When I asked why, they paused for a second and said "because of uh...fumes." It was blatantly obvious that they were lying and wanted to close the store early; they even told me to call back the next morning (how would these "fumes" be resolved in a day?) They also said that they didn't hang up on me, but that the phones get messed up when the store is about to close (?????) Whoever I was talking to, you're not great at lying lol. It's honestly absurd that a location of a well known brand is allowed to operate like this, and I hope Crumbl's customer service experiences some much needed improvement. read more

Do we love that the cookies are different every week? Yes that sounds like a dream. These cookies aren't for me. I want them to be so bad, but they are simply too soft and sweet. I wish they were just baked a little longer. If you love cookie dough and have a sweet tooth this will likely hit the spot. I love the idea of constantly rotating flavors. It's so easy to order, you can either use the app or the touch screens when you go in. Great for folks with social anxiety. When waiting you can see them making the cookies, it is quite warm inside so be prepared. Will we go back? Probably, it's one of the few dessert locations open late in this area. read more

A must try. Each week the flavors change. Some weeks, I am not a fan. Other weeks...love!! Give a flavor a try :) I've used the drive up choice (order before and they bring to your car) and the order in option (walk in, order at an I pad). Both options work well. Staff was friendly. Store is clean. A must try at least once! read more

never have had a bad experience! my favorite cookie place! service is amazing and such sweet people!!

Sooo freaking good! The pink sugar cookie by far my favorite, but they were warm and perfectly soft. The cookies are huge and rich so 6 cookies lasted me and my girlfriend for like 4 days worth of sweets. read more

a normal crumbl cookie, i dont know if i have a sweet but i tried a normal cooke was really sweet in my opinion

Went here tonight for the first time and was very pleasantly surprised. The cookies are so good and the service was so quick. I like that you can order on a touch screen. The workers were very kind and made sure everyone was pleased with their order. I'll be returning :) read more

I have been hearing about how great their cookies are. I decided to do the 4 pack just because it's slightly less pricey. They're ok, but at over 4 bucks a cookie they're overpriced. The service is on the slower side. There's definitely no rush. They quite soft and break apart easily. They don't seem to have that cookie consistency I'm liking. The youngster's here run it more like their social club. They act so disengaged. Like they just don't want to be there. I could take it or leave it. Crumbl. Next time I get the urge to bake I'll do better on my own! Seriously. read more

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Walked into Crumbl yesterday to try and find a little something special to take to grandchildren. As soon as I walked in I witnessed 3 employees working and 2 customers. Very quiet and serene environment. No sound, no interaction, no greeting, no background noise whatsoever. It was a very uncomfortable setting and the employees could have saved the day but didn't. I purchased 2 cookies but it was difficult. They have 6 varieties available and found that that is all they ever have at one time. Just not worthy of a second visit, it was just too gloomy and awkward. Not a fun or happy environment like it should be. Left feeling very disappointed. read more

These are some good cookies. Too damn big even for a fatty like me. Get a partner to help you try one or call an Uber In advance to take you to the hospital read more