Love the seasonal cookies. The cookie creations are delicious. The store near us has awesome employees, very helpful and friendly. The store is small. I would recommend online/in app ordering ahead for a nicer experience. They have great rewards system. read more

The granddaughters took me to this place recently on my visit. They claim it to be one of their favorite go-to places in Salinas for sweet treats. Now I know why. The cookies are deeelicious!!! So crunchy and gooey on the outside and scrumptious on the inside. And i love the variety of flavors, that even rotates flavors. I have to agree with them.. read more

Decided to give this location the benefit of the doubt for a 4th time in a several month span, as the track record has been extremely inconsistent. This week the Black Forest cookie sounded great and wanted to give it a try. We get all the way home and there's ZERO cherry sauce on either cookie! This is beyond disappointing, as this was the entire reason for the order. I'm sorry, at the price of the cookie it's their responsibility to make sure that each component is there, every time. Crumbl cookies are delicious make no mistake, but this location really needs to pay more attention to detail, it's unacceptable. read more

I always receive friendly service. The cookies are shareable, delicious, fresh, and gorgeous cookies

The cookies I got were very good and had a lot of flavor. The service was good and we got our cookies in a good time. The ambiance was neutral and we were only able to see the cookies being made. The only downside is the lack of options due to how it only sells it best of the week. But the cookies are good and come in good sizes. I would come back anytime I come to Salinas. read more

Crumbl - Salinas - The cookies of the week. They all tasted pretty good. - Bakeries Near Me - Salinas, California

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Would highly recommend. Love the variety and get excited when my favorites pop up on the weekly menu.

Much improvement after witnessing a rocky "Grand Opening" beginning. (I'd vowed not to return until they'd become more established). On my recent visit however, I found that this location is now more up to par with what initially drew me to a Crumbl Cookies store. read more

If you use the Crumbl app to order cookies to pick up after work or for a special event HAVE A BACK UP PLAN!!!! TWO TIMES, I've ordered cookies to be picked up later only to be told the cookies are sold out. I have completed surveys & tried to contact customer service, but nothing has changed!!! Because 3 strikes yoy're out....it happened again today! So this time, instead of refunding half of the order that couldn't be filled I see the entire order was cancelled and I was recharged for individual cookies making the cost more!! NOT good customer service, gonna look for a more reliable alternative that comes thru on their customers orders. Too bad, cuz the cookies are good when you can get them. read more

Best sweet treat in Salinas !! Curbside is convenient as it gets busy inside, wish they had designated parking.

ten out of ten must try again the cookie was really good and i liked it a lot the service was perfect read more

Always have the best customer service and all the best cookies! Store is always nice and clean!

Customer service was amazing. The girl was really nice and greeted me when I walked in. The cookies were amazing. They smelled so good and they were still warm. read more

Cookies where ok nothing out of the ordinary,, (got the cheesecake, chocolate and donut flavor) ambiance a little messy and it wasn't busy at all.. Service the worst mean employees, order took over 50 minutes and no thanks or welcome..,so definitely not recommended or going back. read more

Expensive but delicious. Wasn't busy when I went so fast service. I love going everytime I am in the area.

Cookies are terrible. Packaging very nice and service is good. Very expensive for what you get. Patronize your local bakery or make your own read more

Amazing every week!! I never knew how fun it could be to order cookies. Perfect for a nice treat for the team. read more

Great service and friendly. Using the kiosk is very easy. They also gave me a great idea for a Christmas white elephant gift.

I've been to this location twice now. They have fantastic service and the cookies I've purchased have come out warm, well decorated, and absolutely delicious! I will say, cookies tend to sell out. When placing an online order for a later pick up time, be aware that what you ordered in the morning may not be available in the evening for pick up. For example, they may only have 3 of the 4 cookies you ordered. So as a tip: try to pick up earlier in the day if possible. read more

I heard nothing but good things about this store and so ordered some cookies and they were amazing!! Everyone was friendly and nice

the atmosphere is always nice and relaxing :). The workers are also friendly. Could be a lil less sweet but the cookies are always cute:

Great service! All the cookies looked so delicious it was hard to choose which one to eat!

I feel bad for everyone not getting their experience they deserve. Everyone has been friendly. I recommend ordering ahead of time on the app/website, just incase there's a line. Food is great wished they were cooked a little longer but I guess that's how crumbl is at all locations. read more

Always amazing cookies!! And amazing service! Cookies taste so fresh and we are always greeted when we enter the store.

When I visited, they've been open for a week so there was a pretty long line on a Saturday evening around 6pm but, I braced the windy chilly weather and stood in line which I thought would be at least 45 min wait. The line surprisingly moved pretty quick and I was inside ordering within 20 min. It was because they had 2 ordering kiosks to the right and a person taking orders at the counter. They had about 8 flavors when I visited and bought the 6 for $25 pack. Once ordered, I had to wait about 4-5 min for my name to be called and shown what I had ordered was correct. Everything seemed very efficient and smooth. I ordered the following flavors... Milk Chocolate Chip (2) - my favorite! Lemon Cupcake French Silk Pie Caramel Cake Classic Pink Sugar All the cookies were moist and very flavorful in their own way. They're pretty big so, I had to cut the cookies in half. I'd definitely return but, prices are kinda high for me to make this a "must always" stop kinda place. read more

Always a positive attitude when I go in. They are happy to help their customers with what they need. Their cookies are so yummy and test amazing. Best cookie crumble I've tried read more

Brand new store. Many young employees with not enough training on day five. Bought 4 assorted cookies. They were ok but overpriced. Will try again after they've been open a month or so. read more

I love love love these cookies! I am excited to try something new every time I go. A little expensive but if it's my treat day then it's well deserved... lol I really love the packaging and will give these for little gifts for my friends and upcoming birthdays! It took me and my family of 5 a couple days to go through and eat a box of 4 so they were very big and filling and we each cut them in 4's and taste tested them all. I love this new place read more

Store is always clean , staff is friendly and cookies are the best!!! I love the welcoming feeling the employees greet me with.

Cookies are very sweet; the chocolate chips in the chocolate chip cookie was like hersheys chocolate with sugar and milk added. Probably a great stop for kids but way too sweet and soft for my taste. Need to balance out all that sweet with some savory! read more

Went there to get one cookie. I'm at the register to pay cash. The cashier just left the customer before me. She starts. Agettimg orders ready with the other FIVE employees working. People are coming in behind me and ordering on the kiosk and getting "ahead" of me in line. I finally had to speak up and ask if someone would take my order so I could get in the queue. Totally poor customer service skills. Will NOT be returning. read more

I ordered 6 cookies and I checked them after I got to the car. Two of them were the wrong kind. I brought them back because I wanted chocolate chip and they gave me animal cookies. They took my whole box and changed the two cookies. I didn't touch the cookies prior but not a very sanitary thing to do. A little disappointed. read more

Cookies are always delicious and friendly service. I always pick up a few for my coworkers.

I have been to this location a few times and there is always great service and the cookies are always amazing.

Very excited to have a Crumbl Cookies near us! The wait time is roughly 30 minutes per order. You can pay in store at the register, at a Kiosk within the store, or online through the website. You can expect usually Crumbl quality of the cookies. Fair warning that the cookies are huge and very sweet, and freshly made upon order. The staff seems to have fun together while also being productive, which is a great environment. When your order is close to being ready - your name will appear on the screen. Then a worker will call out your name and hand you your order. Just keep in mind that you can't wait in store because of how small the building is. You can wait outside the building or wait in your car. Just kee the 25-30 minute wait time in mind so that you aren't the person whose holding up the line. If you're ordering online, your name might not appear on the screen. So keep a mental note on the wait time. Usually a worker will call out your name but if they don't after 30 minutes, go inside and double check with your receipt. Never had an issue, they always have the order. Overall a great location with lovely staff. Just be patient and aware that freshly baked, warm cookies require a bit of wait time. Which IMO is worth it. read more

Love their new cookies each week, since they come out with new flavors I'm always on the edge of my seat waiting to place my order.

Great service!! The cookie are have a amazing taste not too sweet and the staffing are always super friendly

Ordered 10 - 4 packs in advance (4h) then drive 35 minutes from Watsonville to pick up. Order wasn't ready and I was told 90 minutes until it would be. I got a refund (while I was there 3 others got refunds). 3 staff working did all they could not to make eye contact with anyone. They needed 6 employees to have a chance of keeping up. Horrible customer service, worse management. read more

cookies are always picture perfect and taste delicious. i go every now and then when the flavors are too good to pass up! cookies and cream is always a hit with me read more

Had the Pink sugar cookie the other day and it is by far the best!!! The almond flavor is the perfect touch

Every time I've visited this location service is great. Store is always clean and cookies are very tasty.