Delicious, love it they're always friendly, and I recommended to friends and family. Always a great spot when I have a sweet tooth.

While I'm not a huge fan of the thick cookies, the chocolate chip one is more reminiscent of a cookie and not a dense cake. They have lots of flavors to pick from that change weekly so if you like that, worth checking out one of their weekly menus. Overall though, I prefer a more traditional cookie and am not a fan of Crumbl. The reason I'm rating it higher is because the service was quick. The workers were incredibly nice. read more

The two ladies working in there were so sweet. I had purchased gift cards days before and forgot to get the sleeve. They were so helpful and told me to take the ones I needed. I decided to go ahead and use my 800 points and get a mini sleeve of cookies. I had got the two cookies that my husband requested and the one celebration cookie that I really wanted to try. I was just told they ran out of the mini celebration cookie, so they instead gave me a full-size. I truly appreciate how kind they were because they knew how bad I wanted to try it. I will definitely be coming back to this location. The cookies were delicious and the excellent customer service meant a lot. Little things like this go along ways and those ladies don't know how good they made me feel. I am currently five months pregnant and so the cravings were real lol. Thank you read more

Crumbl - Riverside - Celebration cookie - Bakeries Near Me - Riverside, California

I ordered cookies online and when I went to go pick up I have to say the staff was not that very friendly or happy to be working. I wasn't greeted when I walked in. It wasn't that busy. It was about myself and maybe 2 other people. They called my name and the box was brought to me and she just said make sure your order is right and left. She didn't close the box for me or nothing. The top box was not clean and had frosting on top and when I got to the car and was holding it on my lap there was frosting on my jeans because it was all under the box too. I have been to this exact store and never had problems the staff was nice and friendly they closed the box for me and everything and it was so busy. I don't know maybe everyone there was in a bad mood. read more

Crumbl - Riverside - Bakeries Near Me - Riverside, California

When you order a cookie and they don't want it to look or be anything like advertised..... disappointing to say the least. Mind you there was no line, no one ordering, no reason for low quality. read more

Crumbl - Riverside - The cinnamon pop tart cookie... one lol drop of topping - Bakeries Near Me - Riverside, California

The idea of different cookies per week sound interesting. This spot is amazing and cookies are always fresh. Can be a hit or miss with flavors but that is what the fun is about. read more

The staff was really friendly and I enjoyed my benson Boone cookie. I know I'm a little late to the trend but honestly it was vibes and I would recommend this to anyone who's in the area read more

Yummy cookie but disappointed by how little filling they add considering it cost an extra $2 for the Dubai one read more

Crumbl - Riverside - Bakeries Near Me - Riverside, California

This location a never has the cookies of the week because their employees are too lazy to make them

Crumbl Cookies make for a great treat to bring for special events. I absolutely love their branding, which is similar to another local cookie like shop in the area. The packaging is so cute. This cookie shop is located at the Riverside Plaza (just off the 91 freeway and Central Ave.) - in front of the Regency theater - so parking can be a hit or miss. They have a couple of To Go parking spots right at the front but I've found that other people take them, even if they're not inside the shop. The do have available parking in the shared lot near the Nordstrom Rack or Trader Joe's / VONS side. Ordering is simple. I have their app and it's super easy to use. I do like the interface as well. Service is really quick here too. You're in and you're out with your cookies within 5 minutes of placing your order. read more

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BEST COOKIES IN TOWN!!!!!!! i oder on the app i went run some errands and they sent me a notification saying that my order was ready, i walked in to the store full of people and i thought to my self great i am going to be waiting here for a while and to my surprise the call my name right away! i was so happy read more

Crumbl - Riverside - this cookies its been my favorite flavor ever! - Bakeries Near Me - Riverside, California

After a couple of weeks where one could not get their choice of cookie or their desired quantity of same, this location is back in full form. The Martha Stewart cookie collection this week was perfection and I hope Crumbl brings it back soon. read more

Crumbl - Riverside - Yummy Mile High Lemon Pie' - Bakeries Near Me - Riverside, California

Best cookies so flavorful look just like the pictures and great customer service never had any problems

Taste: Almost 4 stars. Peach - very soft, not too sweet, light peach flavor, surprisingly not bad. Strawberry Pop Tarts cookie- tasted a little peanut buttery at first, thankfully again not overly sweet. Red velvet - cookie was harder than previous 2. Ok. Chocolate chip - has slight crispy edge. Tasted slightly sweeter than the others. Double chocolate fudge - Quite sweet. Price: $25.xx for 6 cookies. Normally I can resist the temptation but my family cannot, so here I am taste testing each flavor. Lol I was tempted to get the pumpkin chocolate chip one too but my family was not interested and I didn't want to be stuck being the only one to eat that one flavor. Make sure you're signed up in app for rewards points! read more

Crumbl - Riverside - Chocolate chip, double chocolate fudge, Pop Tart, Peach, Red Velvet - Bakeries Near Me - Riverside, California

Best cookies strawberry Dubai Chocolate Brownie is really good. You should sell it year round!!!

Love this location. We just went for the second time. We were helped by a taller gentleman. He was very welcoming and so kind to my four kids. I wish I got his name because he deserves more recognition! Our cookies look amazing. We're very happy read more

Love the cookies , the customer service is good. The cookies are sweet but perfect for a sweet too this

Someone needs to train their staff working there I couldn't believe what I saw yesterday I went to get one cookie for my bff and the girl was wearing gloves touched her cell phone to change the music and then she didn't even bother to change the gloves She touched my order with the dirty gloves To be honest I didn't eat it Phones are the dirtiest than toilet seats and she is changing the music playlist and touching food I'm very disappointed and dissatisfied with this place read more

I went to Crumbl Cookies twice already. The first time, I placed a mobile order for pickup. I followed all the steps in the app--selected my pack, chose my cookies, and picked the pickup option. The estimated time for pickup was between 0 and 30 minutes. I remember it being around 7 o'clock when I arrived. As I walked in, I pressed the button on the app to notify them I was there. The store wasn't busy; in fact, it was pretty empty. The place was clean, and a staff member greeted me. I waited for them to call my name, and once they did, I picked up my order, left, and drove home. When I opened my box, I don't remember the exact cookies I ordered, but I do remember they were very crumbly and fell apart easily. I wasn't exactly satisfied, but I wasn't completely dissatisfied either. Overall, I'd rate my first experience three stars. For my second visit, I placed a mobile order for pickup again, just like before. I picked up my order around 5:45 PM. This time, when I walked in, the store was nearly empty, with only one other customer. However, I wasn't greeted. The employees just looked at me like I wasn't supposed to be there--oh well. After waiting about two minutes, I saw my order being packaged right in front of me. The worker looked at me while packaging my cookies and smiled but didn't say anything. I said, "Thank you," and left. I sat on one of the benches outside to check my order. The box was dirty when I was opening it. Oh well. That's when I realized they had given me a cookie I didn't choose. It didn't ruin my day since I knew I could just go back inside to get the right one. When I walked in, I noticed the worker's expression--it was like they already knew they had made a mistake. I told them I had received the wrong cookie, and they simply said, "Okay," before handing me the correct one. They also let me keep the incorrect cookie for free! That actually made me feel a little better. The cookies were a bit hard this time, but oh well. Overall, my experience with Crumbl has been okay. It could have been better. I'd rate it three stars. read more

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We had a great first experience. The cookies were delicious . No long wait & the place was clean . Kristi really made it a great experience for my daughter ! One of those workers that make you want to come Back ! read more

The new Reese's Oreo cookie, they just came out with has absolutely no reese's in it.Whatsoever the peanut butter that they're using is literally Skippy.I am shocked that they are giving me 2 chocolate cookie patties Stuffed with Skippy and charging me.Six dollars for it, when its already falsely advertised, reminds me of an ex old bad friend who used to beg me for hand outs and offer me shit for nothing. read more

Ok Crumbles, come through with the Carrot Cake! That has been my favorite item from there, so far. It's not rich and lacking flavor like the the cookies. The cookies are pretty, but they are also rich and bland. Come out with another cake flavor...please and thank you!!! read more

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I love crumble!! Customer service is amazing fast and accurate. The vibe is positive!! read more

Crumbl - Riverside - Bakeries Near Me - Riverside, California

I went here on August 5th and noticed the lady working behind the counter was wearing gloves and touching everything in the store (register/computer, freezer handles, counters, etc.) and she was picking up the cookies with the same gloves...no spatula no nothing. I asked her very nicely if she wouldn't mind changing her gloves before handling my cookies and you would've thought I asked for one of her kidneys. She got very defensive and rude. I like this place but I don't know if I'll be back. Not only was that absolutely disgusting but so was her attitude. read more

Always fresh and always friendly. Excellent customer service. It is always fast when I preorder.

Love this place their cookies are so yummy Service can be a bit slow but so worth the time. read more

Crumbl - Riverside - Birthday Cookie - Bakeries Near Me - Riverside, California

I feel most of the cookies are good to really good. I often buy all the new ones the same day and try them all.

I am a HUGE fan of Crumbl. Last summer, I drove 2 hours to the nearest Crumble location in Canada just to let my cousin try it. I love the perfect, gooey, cookies, still warm from the oven that I've experienced at multiple locations. However, today is the THIRD time I've been disappointed with my single order of a double chocolate chip cookie. Ordering off the app was easy, pick-up was convenient, but sitting down to watch a movie my cookie, it turned out to be crunchy. I could have gone to Vons for Chips Ahoy if I wanted a crunchy cookies. Yes, I still ate it, but I don't look forward to ordering at this location again. On two separate occasions I ordered early in the day and got cookie which wasn't warm and definitely tasted like it was from the day before- not a problem in general but not why I'm paying a premium price at Crumbl. On another occasion (not late at night) they were also sold out of all the specialty cookies, which was sadly why I'd driven there. Almost all my orders are to-go, usually getting one single to eat ASAP and a pack to share with family and friends. I have purchased Crumbl cookies for friends because I don't think a verbal recommendation is enough. I will however recommend people try other locations because the Riverside Plaza cannot consistently provide excellent quality. The store is clean, employees are nice, but sometimes you get a proper Crumbl cookie and sometimes you don't. read more

READ THE REVIEWS! CUSTOMER SERVICE IS AN ISSUE!!!! ZERO STARS TONIGHT!!! I'm watching the Crumbl crew talk sh** about me as we speak. It's 7:30pm on Monday, 27 January. Here's the story. I walked in to grab a small treat for myself. As soon as I walked through the door I said hello to the curly haired kid. He just looked at me and didn't respond so I said hello a tad bit louder and looked straight at him to wait for his response. He did a little head snap as if to snap out of a trance, then chuckled and said "oh, yeah, hello." I asked if he was ok and he didn't respond. Then I pointed to the mini cookies and asked if I could purchase them all as a package. He looked at me with the same blank look on his, but did not respond. Because he looked out of it, I asked if he was high. He just stared at me and chuckled. I asked him again about the mini cookies and he stuttered his way through an half answer I did nit understand. He looked over at a tall blonde young lady who quickly jumped in to help him out. He then retreated to the back where he stayed until I left. I would have left it at that but when I got my order I left and stopped to hold the door open as a large group (or rush) came in. As I stood there, I listened as they bad mouthed me in front of other customers for questioning their customer service. Ms. or Mr. Manager, I provided you the time, the day, and description of the employees. Fire them! Whether high or just terrible at customer service, they shouldn't be working for a company that prides itself on exceptional service and quick order fulfillment. The only thing I can offer up in their defense is that I am a Gen Xer. I got my first real job as a box boy when I was 10 years old. My boss told me two things, don't cut my fingers off while breaking down boxes, and greet every customer as they walk through the door, give them your name, and tell them to ask you for help if they need anything. I guess Crumbl employees have a different definition of customer service than what I was taught. I'll get my cookies elsewhere from now on. read more

Best cookies ever I love how they are so sweet and cool perfectly My favorite one is the strawberry one and the seasonal ones read more

We were excited to enjoy some cookies after dinner, but after seeing the employee take his phone out of his pocket, use it, put it back in his pocket, build the box and then touch some of the cookies without ever changing his gloves absolutely grossed us out. read more

poor customer service. ****this location does not not not have curbside pick up!!******* do not order from this location unless you have 30-45 minutes to spare. must park and walk to location. ****this location does not not not have curbside pick up!!******* read more

The hype is real people! These cookies are phenomenal! We have been wanting to stop in for some time now but the idea of paying five bucks a cookie was just not sitting right. Well we finally made the plunge and bought a couple. First off, the person that helped us was super helpful and explained each of the cookies, shared what her favorites were and was super patient with us. Being our first time; we took a minute to make our selections. We opted for the chocolate toffee and the pumpkin. They add fresh frosting and toppings and we were off. We got them home and sliced them up. Oh man! I have to say these were the best cookies I've had in a while. I was super skeptical but they live up to the hype. The two cookies were were enough to share between my husband, son, and me. crumble is definitely a great, clean, and fun place to treat yourself to a decadent cookie. We will definitely be back! read more

Crumbl - Riverside - Cute boxes - Bakeries Near Me - Riverside, California

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NEVER DISAPPOINTS! Always my go to when I've had a hard week. The staff is always friendly too which is a plus. read more

Amazing soft delicious I can eat these all day customer service is amazing as soon as u enter welcoming friendly and always ready to help with my order read more

Such fun flavors and always fresh Love to see the new weekly flavors, always such great taste read more

So yummy. Crumbl is the best for those late night cravings for something sweet and I love that they are open late.

My boyfriend and I love this place! We're always getting cookies from here. Only complaint that we have is that this location always runs out of flavors and it's kinda annoying . But other than that the store is always clean and the staff are helpful and friendly . read more

The atmosphere is always welcoming, with great service! The cookies are always freshly made and come out delicious each time!

I have been going here since 2021 and have never ever ever had a bad cookie. They are the best. I use them at times as rewards for my students and they love them!!! read more