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    Crumbl - Millbrae

    4.2 (15 reviews)
    Open 9:00 am - 10:00 pm
    Updated 1 month ago

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    Brent O.

    I ordered delivery through the Crumbl app. The order was delivered to the wrong location by DoorDash, which Crumbl uses to fulfill delivery. Before delivery, I texted clear instructions to the driver. After the failed delivery, I immediately tried texting and calling multiple times. There was no response, and the calls disconnected. Crumbl Support told me that delivery and order issues are the responsibility of the store. When I contacted the store, they said they could not help because DoorDash handled the delivery and told me to contact Crumbl or DoorDash instead. DoorDash then confirmed they had no record of the order because it was placed through Crumbl's app, not mine. Ultimately, the store refused to take responsibility for an order placed through its own app. I was not allowed to speak with a manager. There was no refund, no redelivery, and no attempt to resolve the issue. This highlights a bigger problem with how Crumbl has set up delivery. Corporate support pushes accountability to the store. The store pushes accountability to DoorDash, a service Crumbl chose and contracts with. When something goes wrong, no one actually owns the problem, and the customer is left with nothing. If you're considering delivery from this location, understand that you may be on your own if anything goes wrong. UPDATE: The owner of the franchise contacted me and issued a refund, which I appreciate. He also attempted to escalate the issue with DoorDash and shared the email correspondence with me, where he was given the runaround. Turns out the real villains here are Crumbl Corporate and DoorDash Corporate. Crumbl chose to outsource delivery to DoorDash without input from franchisees and does not provide customers or franchisees with a clear escalation path when something goes wrong. DoorDash, in turn, upholds its commitment to horrendously poor customer service and treats these orders as out of scope because they originate through Crumbl's app. While the refund resolved my issue, the experience has ultimately cost Crumbl a customer.

    Rebecca C.

    Love the app-- you can pick it up whenever at your convenience and they'll have fresh boxed cookies waiting! My only wish though: I love love love their cream cheese frosting. Sometimes, I wish they pipe all the way around the border! Other than that, always looking forward to the weekly flavors.

    Came here on a Friday night. The server didn't change gloves after handling cash from a previous customer. He immediately proceeded to handle cookies and sprinkle crumbs onto the cookies that we ordered. That is disgusting. Afterwards we asked if he had changed gloves. He was defensive and said that there were gloves next to him, but obviously he didn't switch gloves after managing cash and coins. This is serious health concern and should be fixed immediately. We do not feel comfortable eating these cookies. hope this food safety concern be fixed soon.

    6 pack of large cookies
    Johanna M.

    So happy a Crumbl finally opened nearby! I tried it for the first time and wow--so delicious. The staff is really friendly, and the touchscreen ordering setup makes the whole process super quick and easy.

    Martha Stewart Line Up

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    2 months ago

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    Alex S.

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    12 days ago

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    Alex S.

    Sweet moments are what we’re here for! ✨

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    8 months ago

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    8 months ago

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    4 months ago

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    Alex S.

    Thank you! ❤️ Looking forward to baking for you again!

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    4 months ago

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    Alex S.

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    26 days ago

    Bagel was good. Just way too many capers. Next time I'll leave them out or ask for fewer.

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    2 months ago

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    9 months ago

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    Alex S.

    Thank you! We love hearing from our dessert fans! ⭐️

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    7 months ago

    Great staff, friendly and speedy service. Oh...and the cookies and cakes are great too of course.

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    Alex S.

    We look forward to serving you more delicious moments! ❤️

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    9 months ago

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    Alex S.

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    8 months ago

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    Alex S.

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    9 months ago

    Great customer service with my delivery order today! Thanks for taking care of my mistake on my order rapidly.

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    Alex S.

    You really know how to sprinkle joy—thanks for the love! ✨❤️

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    6 months ago

    great cookies . love all the different flavors weekly . Glad there's finally a location closer to the south city area

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    Alex S.

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    6 months ago

    Every time I come in I am given such a nice welcome. Answered all of my questions and the cookie are always fresh.

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    Ask the Community - Crumbl - Millbrae

    Review Highlights - Crumbl - Millbrae

    Love the app-- you can pick it up whenever at your convenience and they'll have fresh boxed cookies waiting!

    Mentioned in 2 reviews

    Read more highlights

    Binka Bites - Millbrae

    Binka Bites - Millbrae

    4.1
    (121 reviews)
    0.8 mi
    $$

    The food, drinks, and service was incredible here. The ube latte was perfectly sweet, and the…read moreempanada with the chimichurri sauce was so flavorful. The woman working was so sweet and offered my friend and I a delicious dessert on the house. Definitely come to support a good local business!

    Finally made it to Binka Bites after hearing so many good things about it, and it definitely lived…read moreup to the hype. The Millbrae location is bright, modern, and spacious. Their menu has a ton of options, although there aren't many pictures, so it took us a minute to decide. Thankfully the staff were super friendly and patient. We ordered a dozen Binka Bites in 6 different flavor (Choco Bavarian, Dubai Chocolate, Churro Biscoff, Nutella, Oreo, and Mango Cream), 2 Spam Musubis, and a Chicken Empanada. It was my first time trying Binka Bites and I really enjoyed them. The texture reminds me of a hybrid between mochi and sponge cake, soft, chewy, and not overly sweet. My favorite flavor out of the box was definitely the Nutella. For leftover, I would recommend to microwave them for a 5-8 seconds before eating so it will be soft and warm. The Spam Musubi had a great spam-to-rice ratio imo (very important lol) with decent amount of sauce. Meanwhile, the Chicken Empanada was fresh, hot, and packed with flavorful shredded chicken. Overall, it was a really great first visit. I'm already looking forward to coming back and trying their Mini Adobo Rice with Scrambled Egg next time.

    Photos
    Binka Bites
    Binka Bites
    Our $58 haul of bibingka
    Our $58 haul of bibingka
    Halo-Halo

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    Halo-Halo
    Aqua Club Dessert & Beverage

    Aqua Club Dessert & Beverage

    4.3
    (1.1k reviews)
    2.1 mi
    $$

    Such a lovely dessert and beverage shop! Walked in and saw someone else's mango sago on the counter…read moreand had to get one myself! At 20% sweet, I think I could've been ok with 50% sweet too. I tend to get drinks at around this sweetness level and I loved that the mango sago was on the less sweet side already! Mangos were fresh, super delicious and milky and great on a warmer day. Massive sized drink as well! I forgot to take a picture of my white peach tea with agar and chia seeds -- this was soooo yummy as well. Also got this at 25% sweetness and found it sweeter than the mango sago, but the agar jelly was chewy and the overall drink was so smooth and just packed full of peach flavor. I couldn't stop drinking it after my first sip! I'd love to come back and try some of their other drinks and egg waffles next time when I'm in the area. Service was also super nice and quick. Definitely highly recommend!

    My friends and I came here on a Friday evening. It was not too busy, and there was decent parking…read moreavailable nearby. I ordered the peanut butter waffle sundae. It was pretty good, and I would order it again. There were only 2 people working so service was a little slow, but nothing too bad! There were a few available seats inside to enjoy your dessert and chat. Overall, nice shop for a sweet treat and a place to enjoy it!

    Photos
    Mix & Match: Chocolate waffle with match ice cream, oreo pieces and mochi bits
    Mix & Match: Chocolate waffle with match ice cream, oreo pieces and mochi bits
    Strawberry with mochi waffles
    Strawberry with mochi waffles
    Mango sago

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    Mango sago
    New Horizons Bakery

    New Horizons Bakery

    3.9
    (85 reviews)
    5.8 mi
    $$

    We've been coming here for years but I'm stressed I haven't posted a review! They are a dated HK…read morestyle bakery but I wanted to highlight what our faves are: - egg custard tarts are so good and you can tell they make their crusts by hand, some places use premade crusts - milk tea - they make it old school style and it's very satisfying especially the cold foggy summer months - pineapple buns with custard - flaky, the custard is not too sweet and it's light and airy - MOCHI: don't sleep on it!!! Best mochi on there area, so amazingly light, chewy and the fillings are so good. Also pay cash if you can but they also take credit cards for purchases greater than $5

    Decent selection here at this Hong Kong bakery they have things ranging from egg tarts to paper…read morewrapped sponge cakes to Hong Kong style pineapple buns. It's really one of the only Chinese style bakeries around the area so this is the one I typically would go to. The baked goods are decent. It's not any of the best I've ever had but it does satisfy the cravings. They also serve milk tea there or you can also ask for Yin Yang, which is 50% coffee and 50% milk tea. The service is OK the staff there collect your money and get you on your way so really nothing to complain about there. The bake shop and ambience is that of a typical Chinese style bakery you walk in and you grab your tray along with the tongs and you pick out the specific pastries that you want, and you put it on the plate and give it to the staff person at the front near the counter. That's also where you can get your egg tarts and other type of goods such as the more fresh pastries with meat in inside like a cha siew bao. If you pay with cash is cheaper as I believe they charge a surcharge when you pay with credit card. Parking is easy because it is just part of the big plaza area with plenty of parking.

    Photos
    Mini hot dog bun, mini bbq pork bun, beef curry bun (from case next to register)
    Mini hot dog bun, mini bbq pork bun, beef curry bun (from case next to register)
    New Horizons Bakery
    Milk tea

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    Milk tea
    RicoPan LatinPastries

    RicoPan LatinPastries

    4.3
    (93 reviews)
    2.2 mi
    $$

    Wonderful little panadería in downtown San Bruno. My partner, who is Mexican, was impressed by the…read moreauthenticity and flavors. While the selection seemed a little limited when we were there, everything looked so good that we nearly left with one of everything. My partner doesn't get as enthusiastic as food as I do, but was really into the Mexican Scone. There appeared to be only one woman working when we visited, but she greeted us immediately and offered us large samples before we even began to look at the display case. They also have a coffee bar where you can get a good variety of drinks. I got a caramel latte and it was just the right amount of sweet. Not syrupy or cloying, but with plenty of caramel flavor. The decor is cute, and I was really endeared by the hand-painted cartoon characters on the windows. There isn't much seating, but there's more than I expected, so my partner and I had somewhere to sit while we waited for my latte. Highly recommended for the authenticity and impeccable service.

    What an amazing little store with so many coffees to choose from and an incredible dessert…read moreselection. Their conchas brought me in, but I actually ended up getting a lot of other things such as the lemon taquito, raspberry sponge roll, sprinkle cookie and more. The prices are great and the service was good. It had a cool ambience. I would definitely go back. The price was right also!

    Photos
    RicoPan LatinPastries
    RicoPan LatinPastries
    RicoPan LatinPastries

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    Crumbl - Millbrae - bakeries - Updated August 2026

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